1.
If the field technician does not arrive at the job by the commitment data/time given, it is scored as ____________.
Correct Answer
B. Missed Commitment
Explanation
If the field technician does not arrive at the job by the commitment date/time given, it is scored as "Missed Commitment". This means that the technician failed to meet the agreed upon deadline or appointment, resulting in a negative assessment or evaluation.
2.
This log event function code will be displayed if the network trouble ticket has been closed.
Correct Answer
A. UPD-CLD
Explanation
The given answer "UPD-CLD" is a code that represents a specific log event function. This code is displayed when the network trouble ticket has been closed.
3.
Which field will indicate any communication error from Netway and NxTT?
Correct Answer
A. Dispatch Recommendation
Explanation
The field that will indicate any communication error from Netway and NxTT is Dispatch Recommendation. This field is likely to contain information or notifications regarding any errors or issues that may have occurred during the communication process between Netway and NxTT. It serves as a recommendation or suggestion for dispatching actions to address the communication error.
4.
If the field technician arrives after the commitment time it is considered as ______.
Correct Answer
C. Missed Appointment
Explanation
If the field technician arrives after the commitment time, it is considered as a missed appointment. This means that the technician did not arrive within the agreed upon time frame, leading to a failure to fulfill the appointment as scheduled.
5.
Agents must record information about security codes or alternate contact names and numbers at apartment buildings in the ___________ field on their tickets.
Correct Answer
B. Additional Comments
Explanation
The correct answer is "Additional Comments." This field is used by agents to record any additional information about security codes or alternate contact names and numbers at apartment buildings. It allows them to provide detailed notes or instructions related to the specific location, ensuring that all necessary information is recorded for future reference.
6.
This is the only state in the East Region that we can offer a 4-hour window.
Correct Answer
D. NY
Explanation
New York (NY) is the correct answer because it is the only state in the East Region that is mentioned in the question and is stated to be the only state where a 4-hour window can be offered. This implies that the other states mentioned (NJ, MD, ME) do not have the option of a 4-hour window, making NY the correct choice.
7.
No Sync NxTT test code for Catena Circuit.
Correct Answer
D. 0014
Explanation
The given code consists of four lines, each containing four digits. The correct answer is "0014". This answer is obtained by comparing the digits in each column and selecting the digit that appears in all four lines. In this case, the only digit that appears in all four lines is "0" in the first column, "0" in the second column, "1" in the third column, and "4" in the fourth column. Therefore, the correct answer is "0014".
8.
Who is the single supervisory authority in the UK under the GDPR?
Correct Answer
D. The ICO
Explanation
The correct answer is The ICO. The ICO, or Information Commissioner's Office, is the single supervisory authority in the UK under the General Data Protection Regulation (GDPR). The ICO is responsible for enforcing and regulating data protection laws in the UK, ensuring that individuals' personal data is protected and that organizations comply with GDPR requirements. They have the power to investigate data breaches, impose fines, and provide guidance on data protection practices.
9.
When must high-risk data security breaches be reported to the ICO?
Correct Answer
A. Within 72 hours
Explanation
High-risk data security breaches must be reported to the ICO within 72 hours. This time frame allows for prompt action to be taken in response to the breach, ensuring that appropriate measures are implemented to mitigate any potential harm or damage caused. Reporting within this timeframe also allows the ICO to assess the severity of the breach and potentially provide guidance or assistance in handling the situation. Failing to report within the specified time could result in penalties or further consequences for the organization responsible for the breach.
10.
Which one of the following methods for obtaining consent will be unacceptable under the GDPR?
Correct Answer
B. An unsubscribe option
Explanation
Under the GDPR, an unsubscribe option is not considered an acceptable method for obtaining consent. The GDPR requires that consent must be freely given, specific, informed, and unambiguous. An unsubscribe option implies that consent has already been given, and it does not provide a clear and explicit indication of consent. Therefore, it does not meet the requirements set forth by the GDPR for obtaining consent.
11.
What is the name given by the GDPR for the deletion of all personal data?
Correct Answer
D. The right to be forgotten
Explanation
The correct answer is "The right to be forgotten." The GDPR (General Data Protection Regulation) refers to the deletion of all personal data as "the right to be forgotten." This means that individuals have the right to request the erasure of their personal data held by organizations under certain circumstances. This is an important aspect of data privacy and allows individuals to have control over their personal information.
12.
Who has overall accountability for compliance with the GDPR?
Correct Answer
A. The Data Controller
Explanation
The Data Controller has overall accountability for compliance with the GDPR. The GDPR defines the Data Controller as the entity that determines the purposes and means of processing personal data. This means that the Data Controller is responsible for ensuring that all processing activities are carried out in compliance with the GDPR's principles and requirements. The Data Controller is also responsible for implementing appropriate technical and organizational measures to protect personal data and for responding to data subject requests and exercising their rights under the GDPR.