How Much Do You Know About Hotel Services?
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A hotel is an institution that provides paid accommodation on a short-term basis. This quiz has been designed to check your general understanding and knowledge of hotel services. This is a multiple-Choice question. Choose the best answer to each question by selecting the appropriate answer. So let's start the quiz. All the best!
- 1.
Which of the following features or services is likely to be found at an economy/limited service property?
- A.
Banquet rooms
- B.
Continental breakfast
- C.
Room service
- D.
Uniformed services
Correct Answer
B. Continental breakfastExplanation
Continental breakfast is likely to be found at an economy/limited service property because it is a cost-effective option for hotels with limited amenities. This type of breakfast typically includes items such as pastries, bread, cereal, fruit, and beverages, and does not require a full kitchen or extensive staff. It is a popular choice for budget-conscious travelers and allows the hotel to offer a complimentary breakfast without incurring high costs.Rate this question:
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- 2.
Some hotels offer world-class service on designated floors, which are often referred to a
- A.
Independent floors.
- B.
Specialty floors.
- C.
Referral floors.
- D.
Executive floors.
Correct Answer
D. Executive floors.Explanation
The correct answer is "executive floors." These floors in hotels are specifically designated to offer world-class service to guests. They are often reserved for high-level executives or VIP guests who require extra amenities and personalized attention during their stay. The term "executive floors" implies a sense of exclusivity and luxury, which aligns with the concept of offering top-notch service on these designated floors.Rate this question:
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- 3.
Hotels that maintain a relatively high ratio of staff members to guests are likely to provide:
- A.
Economy/limited service
- B.
Mid-range service.
- C.
World-class service.
- D.
Quality service.
Correct Answer
C. World-class service.Explanation
Hotels that maintain a relatively high ratio of staff members to guests are likely to provide world-class service. This is because having more staff members allows the hotel to cater to the needs and preferences of guests more effectively. It ensures that there is always someone available to assist with any requests or concerns, resulting in a higher level of personalized service. Additionally, a higher staff-to-guest ratio allows for better attention to detail and a more seamless guest experience, leading to a reputation for providing world-class service.Rate this question:
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- 4.
Which of the following types of hotels is least likely to offer room service?
- A.
World-class service hotels
- B.
First-class service hotels
- C.
Mid-range service hotels
- D.
Economy/limited service hotels
Correct Answer
D. Economy/limited service hotelsExplanation
Economy/limited service hotels are least likely to offer room service because they typically focus on providing basic accommodations at a lower cost. These hotels aim to provide a budget-friendly option for travelers and often do not have the resources or facilities to offer additional services such as room service. They may prioritize cost savings by not having a restaurant or kitchen on-site, making it unlikely for them to provide room service.Rate this question:
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- 5.
Which of the following types of hotels is least likely to offer uniformed guest services?
- A.
World-class service hotels
- B.
First-class service hotels
- C.
Mid-range service hotels
- D.
Economy/limited service
Correct Answer
D. Economy/limited serviceExplanation
Economy/limited service hotels are least likely to offer uniformed guest services because they typically operate on a budget and aim to provide basic accommodations at a lower cost. These hotels often prioritize cost-cutting measures and may not have the resources or staff to offer additional services such as uniformed personnel to assist guests. On the other hand, world-class service hotels, first-class service hotels, and mid-range service hotels are more likely to provide a higher level of service and therefore may have uniformed staff available to cater to the needs of their guests.Rate this question:
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- 6.
In your own words, describe world-class service.
- A.
Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- B.
May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- C.
Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable but do not have unnecessary services.
- D.
Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- E.
Mid-range service hotels
Correct Answer
D. Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.Explanation
World-class service refers to properties that provide the highest level of amenities, furnishings, and service. These properties go above and beyond to offer upscale restaurants and lounges, exquisite décor, and opulent meeting spaces. They also provide concierge service to cater to the needs and desires of their guests. World-class service is characterized by attention to detail, exceptional customer service, and a luxurious experience for guests.Rate this question:
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- 7.
In your own words, describe mid-range service.
- A.
May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- B.
Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- C.
Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- D.
Mid-range service hotels
Correct Answer
B. Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.Explanation
Mid-range service hotels provide a satisfactory level of service that meets the basic needs of guests. They may not offer luxurious amenities or high-end features, but they typically have essential guest services, such as airport limousine service, food and beverage outlets, and room service. The rates for mid-range service hotels are lower compared to upscale properties that offer top-notch amenities, furnishings, and service.Rate this question:
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- 8.
In your own words, describe economy/limited service
- A.
Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- B.
 properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- C.
Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable but do not have unnecessary services.
- D.
May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- E.
Mid-range service hotels
Correct Answer
B.  properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.Explanation
Mid-range service hotels are properties that provide the best amenities, furnishings, and service. They have upscale restaurants and lounges, luxurious decor, concierge service, and lavish meeting spaces. These hotels aim to provide a high level of comfort and luxury to their guests, offering a wide range of services and facilities. They are a step above economy/limited service hotels and offer a more luxurious experience to their guests.Rate this question:
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- 9.
What services might be offered on an executive floor?
- A.
May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- B.
Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- C.
Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- D.
Mid-range service hotels
Correct Answer
A. May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.Explanation
The executive floor in a hotel may offer a range of services and amenities to provide a luxurious and exclusive experience for guests. These may include larger guestrooms with unique amenities such as in-room fax machines, videotape players, large televisions, and computers. The executive floor may also have an in-room refreshment center, signature bathrobes, fresh fruit, and fresh-cut flowers to enhance the comfort and luxury of the stay. Additionally, guests on the executive floor may have access to personalized services such as a concierge or personal butler, and the floor may have restricted access to ensure privacy and exclusivity.Rate this question:
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- 10.
Which service level appeals to the largest segment of the traveling public?
- A.
Mid-range service hotels
- B.
May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- C.
Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable but do not have unnecessary services.
- D.
Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- E.
Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
Correct Answer
A. Mid-range service hotelsExplanation
Mid-range service hotels appeal to the largest segment of the traveling public because they offer a combination of unique amenities and comfort at a reasonable price. These hotels provide larger guestrooms, in-room amenities like fax machines and videotape players, as well as additional services like a concierge or personal butler. They cater to the needs of guests without being overly luxurious or expensive, making them attractive to a wide range of travelers who want a comfortable and convenient stay without breaking the bank.Rate this question:
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Current Version
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Oct 16, 2023Quiz Edited by
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Feb 09, 2008Quiz Created by
Aoht
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