1.
Before you can send or receive an e-mail message, which two of the following items must you have?
Correct Answer
B. An Internet connection and an e-mail application.
Explanation
To send or receive an e-mail message, having an Internet connection is essential as it allows the user to connect to the email server and transmit the message. Additionally, an e-mail application is required to compose, send, receive, and manage the e-mail messages. The application acts as an interface between the user and the email server, allowing them to interact with their mailbox and perform various actions like composing, organizing, and deleting emails. Therefore, having both an Internet connection and an e-mail application is necessary for sending or receiving e-mail messages.
2.
To view e-mail messages that you have received, select the ____________folder in the Folder List.
Correct Answer
A. Inbox
Explanation
To view email messages that you have received, you need to select the "Inbox" folder in the Folder List. The Inbox folder is where all the incoming emails are stored, and selecting this folder will allow you to access and view the messages that you have received.
3.
Your e-mail application window displays certain standard toolbars. Suppose you want to add another toolbar-which option on the menu bar will you need to select?
Correct Answer
B. View
Explanation
To add another toolbar in the e-mail application window, you would need to select the "View" option on the menu bar. This option typically allows users to customize the display settings and preferences of the application, including the addition or removal of toolbars. By selecting the "View" option, you can access the necessary settings to add the desired toolbar to the application window.
4.
A message window contains three fields, Which of the following statements about these fields are true?
Correct Answer
B. You can enter more than one e-mail address in the ‘To’ field.
Explanation
The statement "You can enter more than one e-mail address in the ‘To’ field" is true because the 'To' field allows for multiple email addresses to be entered, separated by commas or semicolons. This allows the email to be sent to multiple recipients simultaneously.
5.
You can attach a file to an e-mail message.
Correct Answer
A. True
Explanation
The statement "You can attach a file to an e-mail message" is true because most email services and clients provide the functionality to attach files to an email. This allows users to share documents, images, or any other type of file by including it as an attachment in their email message.
6.
You can copy or cut text. What is the difference between the Copy command and the Cut command?
Correct Answer
B. Cut removes the text from the message; Copy doesn’t
Explanation
The correct answer is that Cut removes the text from the message, while Copy doesn't. This means that when you use the Cut command, the selected text is deleted from its original location and can be pasted elsewhere. On the other hand, when you use the Copy command, the selected text is duplicated and stored in the clipboard, allowing you to paste it into another location without removing it from the original message.
7.
The Reply to Sender function automatically fills the fields of the reply message for you. What details does it enter in the To field?
Correct Answer
A. The original sender’s e-mail address only.
Explanation
When using the Reply to Sender function, the To field is automatically filled with the original sender's e-mail address only. This means that when you reply to a message, your response will be sent directly to the person who sent the original message, without including any additional recipients.
8.
E-mail applications allow you to forward messages to other e-mail users. Why would you forward a message?
Correct Answer
B. To distribute information in that e-mail message to other e-mail users.
Explanation
You would forward a message to distribute the information in that email message to other email users. This allows you to share important or relevant information with others who may need to be aware of it. Forwarding a message is an efficient way to pass along information without having to compose a new email or manually copy and paste the content.
9.
What is the function of the Advanced Find tool?
Correct Answer
A. To search e-mail folders for particular messages using search criteria.
Explanation
The Advanced Find tool is used to search e-mail folders for specific messages using search criteria. This tool allows users to input specific search criteria such as keywords, sender, recipient, date, or other parameters to narrow down the search results and locate the desired messages within their e-mail folders. It provides a more advanced and efficient way to search for specific messages rather than manually scrolling through all the e-mails in a folder.
10.
You can create sub-folders in all of the default Folders in Outlook.
Correct Answer
A. True
Explanation
In Outlook, users have the ability to create sub-folders within all of the default folders. This means that they can organize their emails, contacts, calendar events, and other items into nested folders within the main folders provided by Outlook. This allows for better organization and easier access to specific items within the folders.
11.
You have selected three messages in the Inbox folder. To remove these messages from here and place them in another folder, what command on the Edit menu do you select?
Correct Answer
D. Move to Folder
Explanation
To remove the selected messages from the Inbox folder and place them in another folder, you would select the "Move to Folder" command on the Edit menu. This command allows you to relocate the messages to a different folder within the email client, keeping them organized and easily accessible in their new location.
12.
You can view your work intra-net e-mails on the web.
Correct Answer
B. False
Explanation
The statement suggests that you can access your work intra-net e-mails on the web, which means you can view them online. However, the correct answer is False, indicating that this statement is not true. Therefore, the explanation would be that you cannot view your work intra-net e-mails on the web.
13.
Let’s say the messages in your Inbox are sorted chronologically in ascending order. What field was used to sort them?
Correct Answer
C. The Received field.
Explanation
The messages in the Inbox are sorted chronologically in ascending order based on the Received field. This field represents the date and time when the message was received by the recipient. Sorting the messages based on this field allows for easy organization and retrieval of emails based on their chronological order of arrival.
14.
You delete a message from your Inbox. What happens to this message?
Correct Answer
B. It is stored in the Deleted Items folder until the folder is emptied.
Explanation
When you delete a message from your Inbox, it is not permanently deleted from your mailbox. Instead, it is moved to the Deleted Items folder where it is stored until the folder is emptied. This allows you to recover the message if needed before permanently removing it from your mailbox.
15.
In e-mail applications, what is the function of an address book?
Correct Answer
D. To store the e-mail address details of people that you correspond with.
Explanation
The function of an address book in e-mail applications is to store the e-mail address details of people that you correspond with. This allows you to easily access and select the recipients of your e-mails without having to manually enter their e-mail addresses every time. It also helps in organizing and managing your contacts, making it convenient to send messages to multiple recipients at once.
16.
Contacts can be added to or deleted from your address book at any time.
Correct Answer
A. True
Explanation
The statement suggests that contacts can be both added to and deleted from the address book at any time. This implies that the address book is not static and allows for modifications. Therefore, the correct answer is "True."
17.
What is the distribution list?
Correct Answer
C. A list of related e-mail contacts.
Explanation
A distribution list is a list of related e-mail contacts. It is used to send an e-mail message to multiple recipients at once by simply selecting the distribution list instead of manually entering each individual contact. This saves time and ensures that all relevant contacts receive the message.
18.
What is the difference between the Bcc field and the CC field?
Correct Answer
B. Recipients specified in the Bcc field are not displayed to other recipients.
Explanation
The Bcc field is used to send a copy of an email to recipients without revealing their identities to other recipients. This is useful when you want to maintain the privacy of the recipients and prevent them from seeing each other's email addresses. The CC field, on the other hand, allows recipients to see who else has received the email. Therefore, the correct answer is that recipients specified in the Bcc field are not displayed to other recipients.
19.
If you print an e-mail message without selecting it first, you will print the whole web page.
Correct Answer
A. True
Explanation
If you print an email message without selecting it first, you will print the whole web page. This means that the entire content of the web page, including any text, images, and other elements, will be printed. It is important to select the specific email message before printing to ensure that only the desired content is printed.
20.
How can you identify new messages in your Inbox folder?
Correct Answer
B. All new messages are displayed in Bold
Explanation
New messages in the Inbox folder are identified by being displayed in bold. This formatting feature allows users to easily distinguish between new and old messages in their inbox. By using bold text for new messages, users can quickly identify and prioritize unread messages, ensuring that they do not miss any important information or communications.