Emotional Intelligence MCQ Quiz: Trivia!

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  • 1/10 Questions

    Emotional intelligence is as important as IQ.

    • True
    • False
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About This Quiz

Play our amazing emotional intelligence MCQ trivia quiz and check your understanding of the same topic. Human emotions change as a result of different factors, and it is a strength to know what different emotions signify and come up with the right reaction or thinking correctly towards them. This quiz is a good way for those who think they understand human emotion well. Check it out and see how high you score!

Emotional Intelligence MCQ Quiz: Trivia! - Quiz

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  • 2. 

    It's okay to curse customers as a shop owner if they do something that makes you angry.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    As a shop owner, it is not okay to curse customers even if they do something that makes you angry. It is important to maintain professionalism and provide good customer service. Cursing customers can damage your reputation and drive away potential business. It is better to address any issues or conflicts with customers calmly and respectfully.

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  • 3. 

    What would you do as a customer care representative if there is an angry client on the call?

    • Disconnect

    • Raise your voice

    • Ask him to be polite

    • Empathize with the client

    Correct Answer
    A. Empathize with the client
    Explanation
    As a customer care representative, it is important to empathize with an angry client on the call. Empathizing means understanding and acknowledging their frustration and showing them that you care about their concerns. This can help in diffusing the situation and building a rapport with the client. It is not advisable to disconnect or raise your voice as it may escalate the situation further. Asking the client to be polite may come across as dismissive and may not address their underlying issue.

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  • 4. 

    You got bad grades, what would you do?

    • Find out a specific plan for ways to improve your grade

    • Drop out

    • You don't mind it

    • All of these

    Correct Answer
    A. Find out a specific plan for ways to improve your grade
    Explanation
    Given the options, "Find out a specific plan for ways to improve your grade" is the most appropriate response to getting bad grades. This answer demonstrates a proactive approach to addressing the issue and shows a willingness to take responsibility for one's academic performance. Dropping out would be an extreme and potentially detrimental decision, while not minding the bad grades would indicate a lack of concern or motivation to improve. Therefore, finding a specific plan to improve grades is the best course of action.

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  • 5. 

    Your colleague is angry after someone hit his car. What will you do?

    • Ask him to forget it

    • Join him in the fight

    • Abuse the other driver

    • Tell him you understand how he feels, but road accidents may happen, so he should forgive the other driver

    Correct Answer
    A. Tell him you understand how he feels, but road accidents may happen, so he should forgive the other driver
    Explanation
    In this situation, it is important to show empathy and understanding towards your colleague's anger. By acknowledging his feelings and expressing understanding, you validate his emotions. However, it is also essential to remind him that road accidents can happen unintentionally and that forgiveness can help in moving forward. This approach promotes a more positive and constructive resolution to the situation, rather than escalating the anger or engaging in a fight.

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  • 6. 

    What would you do if your colleague stole your credit?

    • Confront him

    • Ask him to take care the next time

    • Nothing

    • Thank him for the references to your work and go into detail

    Correct Answer
    A. Thank him for the references to your work and go into detail
    Explanation
    If your colleague stole your credit, the most appropriate response would be to thank him for the references to your work and go into detail. This response shows maturity and professionalism, as it acknowledges the colleague's actions without causing conflict. By thanking him, you maintain a positive relationship and also subtly remind him of your contribution. Going into detail about your work can help clarify your involvement and ensure that others are aware of your contributions.

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  • 7. 

    As a manager in a company, if you hear someone making a racist joke, what would you do?

    • Ignore

    • Fire the person

    • Confront the person and ask him not to make such jokes again as it is inappropriate

    • Nothing

    Correct Answer
    A. Confront the person and ask him not to make such jokes again as it is inappropriate
    Explanation
    Confronting the person and asking them not to make such jokes again is the appropriate response in this situation. As a manager, it is important to address inappropriate behavior like racism in the workplace. Ignoring the joke or doing nothing sends the message that such behavior is acceptable, which can create a hostile work environment. Firing the person should be considered as a last resort after addressing the issue and providing opportunities for education and improvement.

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  • 8. 

    You are failing as an insurance salesman. What will you do?

    • Take a day off

    • Try a different approach in the next call

    • Nothing

    • Sharpen up your resume

    Correct Answer
    A. Try a different approach in the next call
    Explanation
    If you are failing as an insurance salesman, trying a different approach in the next call is a logical solution. This implies that the current approach is not working and needs to be changed. By trying a different approach, you can experiment with new strategies, techniques, or pitches to see if they yield better results. It shows that you are proactive and willing to adapt in order to improve your performance.

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  • 9. 

    You shouldn't make big decisions when

    • You are angry

    • You are less than 40 years old

    • You want to change your life

    • All of these

    Correct Answer
    A. You are angry
    Explanation
    Making big decisions when you are angry can lead to impulsive and irrational choices. Anger can cloud judgment and hinder rational thinking, causing individuals to overlook important factors and consequences. It is important to calm down and approach decision-making with a clear and level-headed mindset to ensure that choices are made in a rational and thoughtful manner.

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  • 10. 

    What would you do if you were in an airplane that hit extremely bad turbulence?

    • Just read books

    • Read the emergency instructions card

    • A little of both A and B

    • Not sure

    Correct Answer
    A. Read the emergency instructions card
    Explanation
    In the event of an airplane experiencing extremely bad turbulence, it is important to be prepared and know what to do. Reading the emergency instructions card is a crucial step as it provides valuable information on how to handle different emergency situations, including turbulence. By familiarizing oneself with the instructions, passengers can be aware of the necessary safety precautions to take during turbulent conditions, ensuring their own safety and the safety of others on board. Therefore, reading the emergency instructions card is the appropriate action to take in such a situation.

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  • Current Version
  • May 01, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 07, 2009
    Quiz Created by
    Kidsdentalvillag
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