Facilitator 1 - Training Methodology - Rescare Workforce Services

One of the ways we can work to change behavior is to help customers change their negative language. This means that by encouraging customers to use positive and constructive language, we can influence their behavior and create a more positive and productive environment. By promoting positive language, we can help customers develop a more optimistic mindset and ultimately change their behavior for the better.

Successful people think differently than unsuccessful people in that they predict success. Successful individuals have a mindset that is focused on achieving their goals and envisioning positive outcomes. They are able to anticipate potential obstacles and find ways to overcome them, ultimately leading to success. This prediction of success helps them stay motivated, take calculated risks, and make strategic decisions that align with their goals. On the other hand, unsuccessful people may lack this optimistic mindset and may not believe in their ability to succeed, which can hinder their progress and limit their achievements.

Ownership is the correct answer because it aligns with the principle that emphasizes personal responsibility for one's own future. Ownership implies taking control and accountability for one's actions, decisions, and outcomes. It suggests that individuals should take ownership of their lives, make proactive choices, and work towards achieving their goals. By embracing ownership, individuals are empowered to shape their own futures and take charge of their personal and professional development.

The Three Rules can be used with customers by helping them analyze and challenge their unsuccessful beliefs about themselves, helping them take credit for their successes (even small ones), and encouraging them to keep trying. By analyzing and challenging their unsuccessful beliefs, customers can gain a better understanding of their limitations and work towards overcoming them. Taking credit for successes, no matter how small, can boost confidence and motivation. Encouraging customers to keep trying instills perseverance and a positive mindset, which can lead to eventual success.

This statement suggests that the first right attitude angle is recognizing that everyone has strengths. It implies that instead of focusing on weaknesses or limitations, it is important to acknowledge and appreciate the unique abilities and qualities that each individual possesses. This attitude promotes a positive and inclusive mindset, fostering a supportive and empowering environment where individuals can thrive and contribute their strengths towards achieving common goals.

Enthusiasm is not one of the Five Principles of Self-Sufficiency. The Five Principles are Urgency, Ownership, Lifelong Learning, Motivation, and Accountability. Enthusiasm, although important, is not specifically mentioned as one of the principles. The other principles focus on taking initiative, being responsible for one's actions, continuously learning and improving, staying motivated, and being accountable for one's own success.

The ResCare Quality Way includes creating direction, customer focus, employee focus, and face-to-face communication. These elements are essential for ensuring high-quality services and achieving organizational goals. Creating direction involves setting clear goals and providing guidance to employees. Customer focus emphasizes the importance of meeting customer needs and delivering excellent service. Employee focus involves supporting and developing employees to enhance their performance and job satisfaction. Face-to-face communication facilitates effective collaboration and understanding among team members. Together, these elements contribute to a culture of quality and continuous improvement within ResCare.

This answer suggests that the Right Attitude Angle focuses on the importance of recognizing and acknowledging the efforts of customers. It emphasizes the need for individuals to be recognized for their achievements and contributions, highlighting the significance of celebrating success as a way to motivate and encourage further growth.

The first statement is true because the thoughts and words we use have an impact on our unconscious mind and subsequently affect our unconscious behavior. This suggests that our language choices can have a significant influence on our actions and behaviors. The third statement is also true as positive words have the potential to increase energy levels, creating a more positive and motivated mindset.