Family Medicine Receptionist Quiz

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| By Irene.kong

Irene.kong

Community Contributor

Quizzes Created: 1 | Total Attempts: 223

Questions: 50 | Attempts: 223 | Updated: May 27, 2023

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Family Medicine Receptionist Quiz - Quiz

You will be given 60mins to finish this following 50 questions which are representing Family Medicine receptionist rountine work.
Hope you enjoy it!

Questions and Answers

1.

Who you should inform after "Executive Check Up" booking?
2.

Where can you find the "Orientation Folder" in the clinic?
3.

What shoud you repeat to patient after you made appointment for them?
4.

What would you say to the first caller when second call come?
5.

Who are the doctors need to have 1hour for first time visit?
6.

What is the "Work Flow of the Referral"?
7.

What is "Tailored Check Up"?
8.

Which Family doctor can see patients age under 5 ?
9.

Who is kidney specialist?
10.

If BJU Family doctors are fully booked, where can you recommend?
11.

The patient calls to ask for a copy of the medical records today to be sent home. What is your response to the patient?
12.

If Dr.Chen / Dr.Li want to add a patient during off time,How do you deal with it?
13.

What would you ask patient for "a quick registration"?
14.

What should you do with the superbills if patient cancel the appointment?
15.

How do you prepare next day appointment charts?
16.

Patient calls for an appointment, but patient has not been at the hospital for over one year. How do you handle the situation?
17.

A patient calls and would like to see the specialist in the hospital without seeing the family doctor.How do you explain our policy to the patient?
18.

A patient calls to reschedule his appointment, howerver the patient dose not remember the doctors name or exact time. How do you deal with the patient?
19.

A patient calls to ask the costs of the lab tests. What would you do with the patient's request?
20.

A patient calls for Dr.Qin Bin's appointment ,what would you do with patient's request?
21.

How you greet and check in patient?
22.

Where can you find patient's insurance information in Pims?
23.

Where can you get "insurace claim info" in BJU public folder?
24.

A patient calls for Sunday appointment, what 's your response?
25.

Is there any extra charge for "Sunday Clinic Visit"?
26.

If you find two different patient labels in one chart? How do you do with the situation?
27.

A walk-in patient with bad stomache comes at 17:00 on Tuesday, How do you handle the situation?
28.

If patient calls for a test result, What would you do with the request?
29.

If patient wants to have"an phone consulation with doctor", How you would explain our policy to patient?
30.

A patient wants to talk with doctors during clinic lunch time. What is your response?
31.

A patient comes late for the appointment, what you need to inform patient?
32.

A patient lost his scarf in the clinic, How you would deal with it? which department is in charge of "Lost and Found"?
33.

A patient calls for the direction of BJU. What is your response?
34.

A Patient calls for Dr.Khanjani's appointment, what you should ask patient?
35.

A patient calls for Dr.Shieh 's appointment,but there is no Session in BJU Family Medicine. Then Where you also should check?
36.

How can you find doctor's schedule in the clinic?
37.

Dose "Basic check up" includes chest x-ray?
38.

A patient requests to have an injection with his own medication in the hospital. What is your response?
39.

A new patient calls for the appointment.What should you inform to patient after appointment booking?
40.

What is Dr.Cui Guoqing's speciality?
41.

A patient says he comes for the appointment, but you checked with pims.there is no booking for him.How do you handle the situation?
42.

If you notice a patient seating at waiting area very long time. What is your response?
43.

If a patient comes for immunization or blood test appointment tommorrow.What you should check in the patient file?
44.

Who are the urologists? Do you need to contact with Flora Zhao to get their schedule?
45.

Is there any day doctors are running 20mins session slots ? When is last appointment time?
46.

A patient wants to book an appointment for her new born baby with Dr.Jia. What's your response?
47.

A patient calls for appointment with Dr.MacDonald during doctor's admin time? What you would do with it?
48.

Someone ( not patient ) wants to have an interview with your doctor,what you would do with it?
49.

If you notice there is a coughing patient seating at waiting area. What is your response?
50.

This is the last question. Are above question difficult? which one you feel hard to answer?

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Current Version
May 27, 2023

Quiz Edited by
ProProfs Editorial Team
Nov 03, 2008

Quiz Created by
Irene.kong

Family Medicine Receptionist Quiz

Who you should inform after "Executive Check Up" booking?

Where can you find the "Orientation Folder" in the clinic?

What shoud you repeat to patient after you made appointment for them?

What would you say to the first caller when second call come?

Who are the doctors need to have 1hour for first time visit?

What is the "Work Flow of the Referral"?

What is "Tailored Check Up"?

Which Family doctor can see patients age under 5 ?

Who is kidney specialist?

If BJU Family doctors are fully booked, where can you recommend?

The patient calls to ask for a copy of the medical records today to be sent home. What is your response to the patient?

If Dr.Chen / Dr.Li want to add a patient during off time,How do you deal with it?

What would you ask patient for "a quick registration"?

What should you do with the superbills if patient cancel the appointment?

How do you prepare next day appointment charts?

Patient calls for an appointment, but patient has not been at the hospital for over one year. How do you handle the situation?

A patient calls and would like to see the specialist in the hospital without seeing the family doctor.How do you explain our policy to the patient?

A patient calls to reschedule his appointment, howerver the patient dose not remember the doctors name or exact time. How do you deal with the patient?

A patient calls to ask the costs of the lab tests. What would you do with the patient's request?

A patient calls for Dr.Qin Bin's appointment ,what would you do with patient's request?

How you greet and check in patient?

Where can you find patient's insurance information in Pims?

Where can you get "insurace claim info" in BJU public folder?

A patient calls for Sunday appointment, what 's your response?

Is there any extra charge for "Sunday Clinic Visit"?

If you find two different patient labels in one chart? How do you do with the situation?

A walk-in patient with bad stomache comes at 17:00 on Tuesday, How do you handle the situation?

If patient calls for a test result, What would you do with the request?

If patient wants to have"an phone consulation with doctor", How you would explain our policy to patient?

A patient wants to talk with doctors during clinic lunch time. What is your response?

A patient comes late for the appointment, what you need to inform patient?

A patient lost his scarf in the clinic, How you would deal with it? which department is in charge of "Lost and Found"?

A patient calls for the direction of BJU. What is your response?

A Patient calls for Dr.Khanjani's appointment, what you should ask patient?

A patient calls for Dr.Shieh 's appointment,but there is no Session in BJU Family Medicine. Then Where you also should check?

How can you find doctor's schedule in the clinic?

Dose "Basic check up" includes chest x-ray?

A patient requests to have an injection with his own medication in the hospital. What is your response?

A new patient calls for the appointment.What should you inform to patient after appointment booking?

What is Dr.Cui Guoqing's speciality?

A patient says he comes for the appointment, but you checked with pims.there is no booking for him.How do you handle the situation?

If you notice a patient seating at waiting area very long time. What is your response?

If a patient comes for immunization or blood test appointment tommorrow.What you should check in the patient file?

Who are the urologists? Do you need to contact with Flora Zhao to get their schedule?

Is there any day doctors are running 20mins session slots ? When is last appointment time?

A patient wants to book an appointment for her new born baby with Dr.Jia. What's your response?

A patient calls for appointment with Dr.MacDonald during doctor's admin time? What you would do with it?

Someone ( not patient ) wants to have an interview with your doctor,what you would do with it?

If you notice there is a coughing patient seating at waiting area. What is your response?

This is the last question. Are above question difficult? which one you feel hard to answer?