1.
Which is NOT one of the 3 interpersonal communication skills required of inspectors?
Correct Answer
C. Addressing
Explanation
The question asks for the interpersonal communication skill that is NOT required of inspectors. The skills mentioned are listening, conversing, and addressing. Listening and conversing are both important skills in interpersonal communication, as they involve actively engaging with others and exchanging information. Addressing, on the other hand, refers to the act of directing attention or speaking to someone, which may not be a specific skill required of inspectors in their role. Therefore, addressing is the correct answer as it is NOT one of the three interpersonal communication skills required of inspectors.
2.
Most people remember only ____ % of a message after 48 hours.
Correct Answer
C. 25
Explanation
Research has shown that most people tend to forget a significant portion of a message over time. In this case, the correct answer is 25%. This means that after 48 hours, individuals typically retain only a quarter of the original message. This highlights the importance of effective communication strategies, such as repetition or reinforcement, to ensure that information is better retained and understood by the audience.
3.
Which listening skill involves retaining what has been said?
Correct Answer
C. Remembering
Explanation
The listening skill that involves retaining what has been said is remembering. This skill refers to the ability to store and recall information accurately from a conversation or presentation. It requires actively engaging with the content and mentally encoding it for later retrieval. Remembering is crucial for effective communication as it allows individuals to understand and respond appropriately to the information they have heard.
4.
What's the difference between hearing & listening?
Correct Answer
B. Hearing is the pHysiological process that involves sound waves striking the eardrum; listening is the active part of the communication process
Explanation
The correct answer explains that hearing is the physiological process of sound waves striking the eardrum, while listening is the active part of the communication process. This means that hearing is simply the physical act of perceiving sound, while listening involves actively decoding the message and assigning meaning to it. In other words, hearing is a passive action, while listening requires active engagement and understanding.
5.
Which is a GOOD listening skill?
Correct Answer
C. Take notes at meetings or speeches
Explanation
Taking notes at meetings or speeches is a good listening skill because it helps in retaining important information and capturing key points. By actively writing down notes, one can stay engaged and focused on the speaker's message, ensuring that they are actively listening and processing the information being shared. Additionally, taking notes allows for future reference and review, enabling better understanding and recall of the content discussed.
6.
Which communication model contains the meaning, idea or concept?
Correct Answer
C. Message
Explanation
The communication model that contains the meaning, idea, or concept is the message. In the communication process, the message refers to the information or content that is being transmitted from the sender to the receiver. It can be in the form of verbal or nonverbal communication, such as words, symbols, gestures, or images. The message is crucial as it carries the intended meaning or idea that the sender wants to convey to the receiver.
7.
Which communication model completes the communication process?
Correct Answer
C. Feedback
Explanation
Feedback completes the communication process by providing the sender with information about how the message was received and understood by the receiver. It allows the sender to make any necessary adjustments or clarifications to ensure effective communication. Without feedback, the communication process remains incomplete as there is no confirmation or understanding of the message on the receiver's end.
8.
Which can improve verbal communication?
Correct Answer
C. Show respect for the feelings of the other person
Explanation
Showing respect for the feelings of the other person can improve verbal communication. When we acknowledge and validate someone's emotions, it creates a safe and open environment for effective communication. By showing respect, we demonstrate empathy and understanding, which encourages the other person to express themselves more openly. This fosters trust and strengthens the relationship, leading to better communication and mutual understanding between individuals.
9.
Which can improve NONVERBAL communication?
Correct Answer
C. Modify the use of eye contact when appropriate
Explanation
Modifying the use of eye contact when appropriate can improve nonverbal communication. Eye contact is an important aspect of communication as it helps establish a connection and convey interest and attentiveness. By adjusting the use of eye contact based on the situation, individuals can effectively communicate their message and engage with others. This demonstrates an understanding of nonverbal cues and the ability to adapt one's communication style, ultimately enhancing the overall effectiveness of communication.
10.
Which is NOT a portion of Monroe's Motivated Sequence Pattern?
Correct Answer
C. Requirement
Explanation
The correct answer is requirement because Monroe's Motivated Sequence Pattern consists of five steps: attention, need, satisfaction, visualization, and action. The requirement is not a part of this sequence.
11.
What clothing should inspector's wear to perform inspections?
Correct Answer
C. Complete uniform
Explanation
Inspectors should wear a complete uniform to perform inspections because it helps to establish their authority and professionalism. A complete uniform typically includes a shirt or jacket with the inspector's identification and logo, along with matching pants or skirt. This uniform not only creates a consistent and recognizable image for the inspector, but it also helps to convey a sense of credibility and trustworthiness to the people they are inspecting. Additionally, a complete uniform may also include specific safety gear or equipment that is necessary for the inspection process.
12.
Which equipment is NOT generally used for fire inspections?
Correct Answer
C. Personal protective equipment
Explanation
Personal protective equipment (PPE) is not generally used for fire inspections because PPE is typically used to protect individuals from hazards and risks associated with firefighting or other dangerous situations. Fire inspections involve assessing and evaluating fire safety measures and equipment in buildings, such as fire alarms, sprinkler systems, and emergency exits. While a flashlight and eye protection may be used during fire inspections to aid visibility and protect the inspector's eyes, PPE like fire-resistant clothing, helmets, and gloves are not typically necessary for this specific task.
13.
The scheduling of inspections may be based upon:
Correct Answer
C. Size of the facility or occupancy
Explanation
The scheduling of inspections may be based on the size of the facility or occupancy because larger facilities or occupancies may require more time and resources to inspect thoroughly. Additionally, larger facilities may have more complex systems and potential hazards that need to be assessed. Therefore, it is important to allocate sufficient time and resources to ensure a comprehensive inspection is conducted.
14.
What's the FIRST step in scheduling an inspection?
Correct Answer
C. Contact the owner/occupant & determine a mutual agreed time
Explanation
The first step in scheduling an inspection is to contact the owner/occupant and determine a mutually agreed time. This is important because it ensures that both parties are available and prepared for the inspection. By contacting the owner/occupant first, it allows for proper coordination and avoids any potential conflicts or misunderstandings. Once a time is agreed upon, the other necessary steps such as filling out forms and paperwork can be completed.
15.
Which condition might warrant an unscheduled inspection?
Correct Answer
B. To look for locked or obstructed exits
Explanation
An unscheduled inspection might be warranted to look for locked or obstructed exits. This is important to ensure the safety of occupants in case of an emergency. Locked or obstructed exits can prevent people from quickly and safely evacuating a building during a fire or other hazardous situation. By conducting unscheduled inspections, authorities can identify any potential issues with exits and take appropriate measures to address them, thus reducing the risk to occupants.
16.
All EXCEPT should be reviewed before an inspection
Correct Answer
C. Construction plans
Explanation
Before an inspection, it is important to review all aspects that may pose a potential hazard or violation. Special hazards and previous violations should be reviewed to ensure they are addressed and corrected. However, construction plans do not pose an immediate hazard or violation and may not need to be reviewed before an inspection. Therefore, construction plans are the exception and do not need to be reviewed before an inspection.
17.
Which is NOT an item to observe upon arriving at an inspection?
Correct Answer
C. Height & width of flower beds in front of occupancy
Explanation
Upon arriving at an inspection, it is important to observe various items to ensure the safety and compliance of the structure. These include the number of stories of the structure and any ongoing construction or demolition activities. However, the height and width of flower beds in front of the occupancy are not relevant factors to be observed during an inspection.
18.
What should be done if a locked area is found during an inspection?
Correct Answer
A. Make a note & continue to the next item
Explanation
If a locked area is found during an inspection, the appropriate action would be to make a note of it and continue to the next item. This means that the inspector should document the locked area and move on with the inspection without trying to force open the area or taking any further action. It is important to respect the privacy and property rights of the owner/occupant and not to jump to conclusions or take matters into one's own hands without proper authorization or justification.
19.
Which should NOT be included on an inspection checklist?
Correct Answer
A. Inspector's rank
Explanation
The inspector's rank should not be included on an inspection checklist because it is not relevant or necessary information for conducting an inspection. The checklist should focus on important factors such as the date of inspection and fire protection features, which are directly related to the inspection process and the safety of the area being inspected. The inspector's rank does not contribute to the effectiveness or thoroughness of the inspection and is therefore not necessary to include on the checklist.
20.
Which type of inspection drawing indicates how buildings or structures are situated with respect to other structures & streets in the area?
Correct Answer
B. Plot plan
Explanation
A plot plan is a type of inspection drawing that shows how buildings or structures are situated in relation to other structures and streets in the area. It provides an overview of the entire site, including the layout of buildings, roads, parking areas, and other features. This plan is essential for understanding the spatial relationship between different elements on the site and is often used for zoning and development purposes.
21.
What's the first step in creating inspection drawings?
Correct Answer
C. Making a field sketch during the inspection
Explanation
The first step in creating inspection drawings is making a field sketch during the inspection. This involves visually documenting the details of the site or object being inspected, such as measurements, dimensions, and any notable features. This initial sketch serves as a reference for creating more detailed and accurate inspection drawings later on. Filing the drawings in the correct file and drawing the details to scale are subsequent steps in the process, but they cannot be done without first making the field sketch.
22.
Which requires a formal letter from the inspector?
Correct Answer
C. Code violations that involve major renovations
Explanation
Code violations that involve major renovations require a formal letter from the inspector because they typically involve significant changes to the structure or design of a building. These renovations may impact the safety, stability, or functionality of the building, and therefore require formal documentation to ensure that they are being carried out in compliance with building codes and regulations. A formal letter from the inspector serves as a legal and official record of the violations and the necessary steps that need to be taken to rectify them.
23.
Evacuation route maps should indicate the:
Correct Answer
C. Present location of the person reading the map
Explanation
Evacuation route maps should indicate the present location of the person reading the map. This is important because in the event of an emergency, individuals need to be able to quickly determine their current location and identify the nearest exit or evacuation route. By including the present location on the map, it helps individuals to navigate and make informed decisions about the safest and shortest path to safety.
24.
At a min. - occupancies should conduct at least ____ emergency evacuation drills per year.
Correct Answer
B. Two
Explanation
Occupancies should conduct at least two emergency evacuation drills per year. This is important to ensure that all occupants are familiar with the evacuation procedures and can safely and efficiently evacuate in the event of an emergency. Conducting regular drills helps to identify any weaknesses or areas for improvement in the evacuation plan, and allows for necessary adjustments to be made. By practicing evacuation procedures regularly, occupants can be better prepared and more confident in their ability to respond effectively during an emergency situation.
25.
Emergency evacuation drills for education facilities should be executed:
Correct Answer
C. At different times of the school day
Explanation
Emergency evacuation drills for education facilities should be executed at different times of the school day. This is because emergencies can happen at any time, and it is important for students and staff to be prepared and know what to do in various scenarios. Conducting drills at different times ensures that everyone has the opportunity to practice and familiarize themselves with evacuation procedures, regardless of whether they are present during morning, afternoon, or evening hours. This approach helps to ensure that the entire school community is well-prepared to respond effectively in case of an emergency.
26.
Which emergency evacuation phase involves evacuating an entire zone of a building?
Correct Answer
B. pHase 2
Explanation
Phase 2 involves evacuating an entire zone of a building. This phase typically occurs when there is a significant threat or danger in a specific area or zone of the building. It is important to evacuate the entire zone to ensure the safety of all individuals within that area and to prevent the potential spread of the threat to other parts of the building.
27.
Evacuation procedures for hotels & motels should be posted:
Correct Answer
A. In each room
Explanation
Evacuation procedures should be posted in each room of hotels and motels to ensure that guests have immediate access to the information. In the event of an emergency, it is crucial for individuals to know the necessary steps to safely evacuate the building. Placing the procedures in each room increases the likelihood that guests will see and familiarize themselves with the instructions, allowing for a quicker and more organized evacuation process. Posting the procedures in stairwells and at the front desk may not be as effective, as guests may not pass by these areas or have the opportunity to review the information in a timely manner.
28.
Which statement re: citizen complaints is MOST accurate?
Correct Answer
A. Citizen complaints should be performed in a consistent manner
Explanation
The most accurate statement regarding citizen complaints is that they should be performed in a consistent manner. This means that every complaint should be treated with equal importance and investigated thoroughly, regardless of the inspector's workload or other routine inspections. Consistency in handling citizen complaints ensures fairness and transparency in addressing public concerns and maintaining trust in the system.
29.
Which form of written communications are short documents intended to convey a single message for interoffice use?
Correct Answer
A. Memos
Explanation
Memos are short documents that are specifically designed to convey a single message within an office or organization. They are commonly used for interoffice communication, allowing for quick and efficient communication between colleagues. Memos are typically brief and to the point, providing important information or instructions without unnecessary details. They serve as a formal means of communication within a workplace and are often used to announce important updates, share news, or request action from employees.
30.
Records should be maintained on buildings & facilities for:
Correct Answer
C. The lifetime of the building
Explanation
Records should be maintained on buildings and facilities for the lifetime of the building because these records are essential for various purposes such as maintenance, repairs, renovations, and compliance with regulations. Keeping records for the entire lifespan of the building ensures that there is a comprehensive and accurate history of the building's maintenance and any changes made to it. This information can be valuable for future reference, decision-making, and potential legal or insurance purposes.