Foundations 1: Assessment Exam
(84).webp "Foundations 1: Assessment Exam - Quiz")
Welcome!
The purpose of this exam is to assess all skills and identify areas where improvement is needed in preparation for upcoming refresher training classes.
The exam will be taken in 4 parts: Foundations 1, Foundations 2, Transaction Processing 1, Transaction Processing 2.
A score of 95% or higher must be achieved in each part to bypass training courses for the modules (which bear the same name as each exam part mentioned above).
- 1.
What subfolders in the solution explorer are primarily used for all customer related processing?
- A.
Work with Acct by Name and Address
- B.
Work with Recurring Batches
- C.
Account Processing and Batch Processing
- D.
Source Management
- E.
All of the above
Correct Answer
C. Account Processing and Batch ProcessingExplanation
The subfolders "Account Processing" and "Batch Processing" in the solution explorer are primarily used for all customer related processing. These subfolders likely contain specific files and resources related to the processing of customer accounts and batches. The other options mentioned, such as "Work with Acct by Name and Address" and "Work with Recurring Batches," may be subfolders or sections within these primary subfolders, further organizing the customer-related processing tasks. Therefore, selecting "Account Processing and Batch Processing" as the answer makes sense as it encompasses all the customer-related processing subfolders.Rate this question:
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- 2.
What location in the account revisions area do you enter a deceased date?
- A.
Work with Deceased Accounts by Name and Address
- B.
The account look up screen
- C.
Details
- D.
Primary Codes
- E.
Primary Details
Correct Answer
E. Primary DetailsExplanation
In the account revisions area, you enter a deceased date in the "Primary Details" section. This section likely includes important information about the account holder, such as their name, address, and other personal details. By entering the deceased date in this section, it allows the account to be properly updated and managed following the account holder's passing.Rate this question:
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- 3.
What can you click before starting a new search in Work with Acct by Name and Address?
- A.
Find
- B.
New Search
- C.
Delete
- D.
Display All
- E.
None of the Above
Correct Answer
E. None of the AboveExplanation
In the context of "Work with Acct by Name and Address," there is no specific option to click before starting a new search. The options provided in the question, such as Find, New Search, Delete, and Display All, do not directly relate to starting a new search. Therefore, the correct answer is "None of the Above."Rate this question:
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- 4.
In Work with Acct by Name and Address, where can you see the status of the constituent?
- A.
In the address line field
- B.
On the basic tab
- C.
On the giving tab
- D.
On the Primary codes tab in the account revisions screen
- E.
Both B and E
Correct Answer
D. On the Primary codes tab in the account revisions screenExplanation
On the Primary codes tab in the account revisions screen, you can see the status of the constituent. This tab provides information about the primary codes assigned to the account, including the constituent's status. Therefore, selecting this option allows you to view the status of the constituent.Rate this question:
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- 5.
QBE stands for_________Note: use ALL CAPS when answering.
Correct Answer
QUERY BY EXAMPLEExplanation
The correct answer is QUERY BY EXAMPLE. QBE stands for Query By Example, which is a database query language that allows users to search for information by providing an example of the desired data. It simplifies the process of querying databases by using a graphical interface where users can input sample data to retrieve matching records. QBE is commonly used in database management systems to make querying more user-friendly and intuitive.Rate this question:
- 6.
What is the CODE TYPE used when adding a 91 or 92 to an account?
- A.
Status Code
- B.
Mailing Restriction
- C.
Company
- D.
Account Type
- E.
MAILRESTR
Correct Answer
E. MAILRESTRExplanation
The correct answer is "MAILRESTR". This code type is used when adding a 91 or 92 to an account. It indicates a mailing restriction on the account, possibly due to a change in address or other mailing-related issues. This code helps to ensure that any mail sent to the account is handled appropriately and reaches the intended recipient.Rate this question:
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- 7.
Which code indicates WHY a person contacted us and is used to determine ACCOUNT ORIGIN, COMMUNICATION ORIGIN, and TRANSACTION ORIGIN?
- A.
Friend Code
- B.
Basic Code
- C.
Project Code
- D.
Source Code
- E.
None of the above
Correct Answer
D. Source CodeExplanation
The term "source code" refers to the original human-readable version of a computer program. In this context, it is used to indicate the reason why a person contacted us and is used to determine account origin, communication origin, and transaction origin. The source code provides information about the source or origin of the interaction, allowing for better tracking and analysis of the reasons behind customer contacts.Rate this question:
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- 8.
Name of kinds of batches used in Donor Direct
- A.
There is only 1 type of batch used in Donor Direct
- B.
Standard, CMS, CDM, WCCI
- C.
Mail, TV, Phone, Web
- D.
Batches with batch numbers that are assigned daily
- E.
Standard, Recurring, Automatic
Correct Answer
E. Standard, Recurring, AutomaticExplanation
The correct answer is Standard, Recurring, Automatic. These are the different kinds of batches used in Donor Direct. The Standard batch is used for regular donations, while the Recurring batch is used for donations that occur on a regular basis, such as monthly or annually. The Automatic batch is used for donations that are processed automatically, without any manual intervention. These different types of batches allow for efficient and organized processing of donations in Donor Direct.Rate this question:
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- 9.
Make sure the_________is unchecked before processing in an Automatic batch
- A.
Use Std Batch
- B.
Display inactive box
- C.
Previous
- D.
Use Standard Batch
- E.
All of the above
Correct Answer
A. Use Std BatchExplanation
Before processing in an automatic batch, it is important to ensure that the "Use Std Batch" option is unchecked. This indicates that the standard batch should not be used for the processing.Rate this question:
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- 10.
This code indicates what the money is intended for.
- A.
The dollar code
- B.
The Event code
- C.
The Fund Code
- D.
The Offering Code
- E.
None of the above
Correct Answer
E. None of the aboveExplanation
The given question asks for the code that indicates what the money is intended for. However, none of the options provided (dollar code, event code, fund code, offering code) accurately represent a code that indicates the purpose of the money. Therefore, the correct answer is "None of the above".Rate this question:
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- 11.
Which code indicates HOW the person contacted us?
- A.
The Responding code
- B.
The Source code
- C.
The Distribution Point
- D.
The Response Code
- E.
The Note Type
Correct Answer
D. The Response CodeExplanation
The Response Code indicates how the person contacted us. This code is used to categorize and track the different methods through which individuals reach out to us, such as phone calls, emails, or in-person visits. By using the Response Code, we can analyze the effectiveness of our communication channels and make improvements accordingly.Rate this question:
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- 12.
Conduct a seach using the following criteria:State: GeorgiaFirst Name: Begins with an I (the letter i)Last Name: Begins with FouEnter the account number below (Make sure that you are in the WCMCONV environment!)
Correct Answer
5219738Explanation
The answer provided is the account number that needs to be entered in order to conduct a search using the given criteria.Rate this question:
- 13.
What tab in ACCOUNT REVISIONS contains the birth and deceased information?
- A.
The PRIMARY tab
- B.
The COMMUNICATIONS row exit
- C.
The PRIMARY DETAILS tab
- D.
The MONTH, DAY, YEAR, and DECEASED fields
- E.
Both C and D are correct
Correct Answer
C. The PRIMARY DETAILS tabExplanation
The birth and deceased information can be found in the PRIMARY DETAILS tab.Rate this question:
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- 14.
When creating a new account, make sure that FINANCIALS and CONSOLIDATE boxes are both checked
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
When creating a new account, it is not necessary to have both the FINANCIALS and CONSOLIDATE boxes checked. The statement suggests that both boxes should be checked, but this is incorrect. It is possible to create a new account without checking either of these boxes or by checking only one of them. Therefore, the correct answer is false.Rate this question:
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- 15.
What are the source codes used in the ACCOUNT REVISIONS area (when creating an account)?Hint: the source code in ACCOUNT REVISIONS indicates the origin of the account
- A.
MI, PH, CONV, NET, STF, WH, WI, RYLACC
- B.
TV, CDM, WCCI
- C.
RYLACC, CDM, WCCI, WCCNY, WH, NET
- D.
Both A and B are correct
- E.
All of the above
Correct Answer
A. MI, pH, CONV, NET, STF, WH, WI, RYLACCExplanation
The correct answer is "MI, PH, CONV, NET, STF, WH, WI, RYLACC". These source codes are used in the ACCOUNT REVISIONS area when creating an account. The source code in ACCOUNT REVISIONS indicates the origin of the account, and these specific codes represent different origins or sources for the account.Rate this question:
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- 16.
The MEDIA CODE is
- A.
Used as the name when sending mail to the family account
- B.
For intrernational telephone numbers
- C.
The station the person primarily uses to watch or listen to our broadcast
- D.
The code to identify the Media Ministry and department
- E.
None of the above
Correct Answer
C. The station the person primarily uses to watch or listen to our broadcastExplanation
The correct answer is "The station the person primarily uses to watch or listen to our broadcast." The media code refers to the specific station or channel that an individual prefers to use when consuming our broadcast content. It helps us identify the primary medium through which the person engages with our media.Rate this question:
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- 17.
The FAMILY TREE consists of....
- A.
The family
- B.
The Family account, Spouse account (s), and/or Dependant account (s)
- C.
The Husband and Wife
- D.
Accounts with family types of F, SP and/or DP
- E.
Both B and D are correct
Correct Answer
E. Both B and D are correctExplanation
Both options B and D are correct because the family tree consists of the family, which includes the Family account, Spouse account(s), and/or Dependent account(s), as well as the Husband and Wife. The family tree includes all these components, making both options B and D valid explanations for the correct answer.Rate this question:
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- 18.
The single parent family (tree) consists of the SP and DP accounts only
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The correct answer is False. This statement is incorrect because a single parent family (tree) does not consist of only the SP and DP accounts. It also includes the children's accounts, which are connected to the SP account. Therefore, the statement is false.Rate this question:
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- 19.
When adding an ORGANIZATION:
- A.
Make sure that the INDIVIDUAL radio button is selected
- B.
Enter the organization, business, or company name in the FIRST, MIDDLE, and LAST name fields
- C.
Make sure that CONSOLIDATED is checked
- D.
Make sure ORGANIZATION is selected first
- E.
You cannot add organizations in Donor Direct
Correct Answer
D. Make sure ORGANIZATION is selected firstExplanation
The correct answer is to make sure that "ORGANIZATION" is selected first when adding an organization. This means that before entering any other information, the user should select the "ORGANIZATION" option. This is important because it ensures that the system recognizes the entry as an organization and not an individual. By selecting "ORGANIZATION" first, the user can then proceed to enter the organization's name in the appropriate fields and check the "CONSOLIDATED" option if necessary.Rate this question:
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- 20.
Do the following when logging off of Donor Direct:
- A.
Click the tab which appears at the top the screen, click the x
- B.
Click START, SHUT DOWN, and YES at the prompt
- C.
Click CANCEL or OK to save work if needed. Click START, then LOG OFF
- D.
Click CANCEL or OK to save work if needed. Click FILE, then EXIT; Click START, then SHUT DOWN
- E.
Click CANCEL or OK to save work if needed. Click FILE, then EXIT; Click START, then LOG OFF, and click YES at the prompt
Correct Answer
E. Click CANCEL or OK to save work if needed. Click FILE, then EXIT; Click START, then LOG OFF, and click YES at the promptExplanation
The correct answer suggests that before logging off of Donor Direct, the user should first click "CANCEL" or "OK" to save any work if needed. Then, they should click "FILE" and then "EXIT" to close any open files or documents. After that, they should click "START" and then "LOG OFF" to initiate the log off process. Finally, they should click "YES" at the prompt to confirm the log off. This sequence of actions ensures that any unsaved work is saved, files are closed properly, and the user is logged off of Donor Direct correctly.Rate this question:
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- 21.
What are the 3 visual assists?
- A.
There are only 2: Calculator and Flashlight
- B.
Flashlight, Toolbar, and Delete
- C.
Select, Find, and Add
- D.
Previous, Display Inactive, and Current
- E.
None of the above
Correct Answer
E. None of the above -
- 22.
It's okay to process outreach transactions on a CDMA account.
- A.
True. Outreach accounts and CDMA accounts are the same
- B.
False. You must create an outreach account
Correct Answer
B. False. You must create an outreach accountExplanation
The statement suggests that it is possible to process outreach transactions on a CDMA account. However, the correct answer states that this is false and that one must create an outreach account instead. This implies that outreach accounts and CDMA accounts are not the same and that a separate outreach account is necessary for processing outreach transactions.Rate this question:
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- 23.
You look up an account and notice that the ACCT TYPE is FRD and the COMPANY is WCCNY is this correct?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
The given answer "Yes" is correct because the account type is specified as FRD and the company is mentioned as WCCNY. Since there is no information provided to suggest otherwise, it can be assumed that this account and its details are correct.Rate this question:
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- 24.
For verification purposes, please enter your WCCI EMPLOYEE NUMBER in the space belowNOTE: do not skip this question, doing so will result in immediate disqualification
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Current Version
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Oct 16, 2023Quiz Edited by
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Jan 26, 2009Quiz Created by
Succeed33
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