Salmarise Hotel Trainee Manager Interview

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Senkwa Ltd

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Quizzes Created: 1 | Total Attempts: 65

Questions: 25 | Attempts: 65 | Updated: May 23, 2023

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Salmarise Hotel Trainee Manager Interview - Quiz

Questions and Answers

1.

What do you understand by rack rate?
2.

As a potential trainee manager in two sentences, how would you describe yourself?
3.

Describe your previous hotel. What was the capacity? Who were your customers? What were their expectations?
4.

If you were starting work at a new hotel tomorrow, what would you do to get up to speed on hotel operations?
5.

How have you personally increased revenue at your previous workplace?
6.

Describe a time you introduced a new policy or technology to your staff/operations.
7.

How did your previous hotel handle staff reports and occupancy reports?
8.

Describe a time you collaborated with your staff to improve the service of your hotel.
9.

How would you encourage trust and loyalty in your guests?
10.

Describe a time you turned a negative situation with a guest into a positive situation.
11.

Can you describe your method for prioritizing hotel maintenance tasks?
12.

How would you resolve an issue with an extremely irate guest?
13.

How would you evaluate employee performance?
14.

Describe a time you received negative feedback from a staff member. How did you handle it?
15.

What would you do if there was a double booking for the same room?
16.

Using the excel table provided please calculate the increase in sales [in February] as a percentage in relation to the sales recorded in January and give some reasons as to why sales in February were higher than January?
17.

How would you go about developing a customer loyalty card system [please detail out process and what needs to be done]?
18.

Using the table provided calculate what the monthly breakeven point for operating the hotel in the table will be?
19.

How would you profile and track the buying expectations of your clientele?
20.

How do you plan to handle things like bulk check-ins and similar scenarios at the hotel?
21.

Have you ever been a guest at our hotel? What would you improve?
22.

List 5 immediate things you would implement to directly increase revenue of the hotel if given the job, apart from changing pricing or making structural changes to the hotel?
23.

List the various departments in a hotel and what they are responsible for.
24.

Please expand on your answer in question 24 by giving reasons for your choice of answer?
25.

As a trainee manager would you need to spend some nights in the hotel?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
As a trainee manager, it is likely that you would need to spend some nights in the hotel. Trainee managers often have to work long hours and handle various responsibilities, which may require them to stay overnight at the hotel to ensure smooth operations and address any issues that may arise. Additionally, staying at the hotel allows trainee managers to gain firsthand experience and understanding of the hotel's operations, guest experience, and overall management. Therefore, it is true that trainee managers would need to spend some nights in the hotel.

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Current Version
May 23, 2023

Quiz Edited by
ProProfs Editorial Team
Jul 02, 2020

Quiz Created by
Senkwa Ltd

Salmarise Hotel Trainee Manager Interview

What do you understand by rack rate?

As a potential trainee manager in two sentences, how would you describe yourself?

Describe your previous hotel. What was the capacity? Who were your customers? What were their expectations?

If you were starting work at a new hotel tomorrow, what would you do to get up to speed on hotel operations?

How have you personally increased revenue at your previous workplace?

Describe a time you introduced a new policy or technology to your staff/operations.

How did your previous hotel handle staff reports and occupancy reports?

Describe a time you collaborated with your staff to improve the service of your hotel.

How would you encourage trust and loyalty in your guests?

Describe a time you turned a negative situation with a guest into a positive situation.

Can you describe your method for prioritizing hotel maintenance tasks?

How would you resolve an issue with an extremely irate guest?

How would you evaluate employee performance?

Describe a time you received negative feedback from a staff member. How did you handle it?

What would you do if there was a double booking for the same room?

Using the excel table provided please calculate the increase in sales [in February] as a percentage in relation to the sales recorded in January and give some reasons as to why sales in February were higher than January?

How would you go about developing a customer loyalty card system [please detail out process and what needs to be done]?

Using the table provided calculate what the monthly breakeven point for operating the hotel in the table will be?

How would you profile and track the buying expectations of your clientele?

How do you plan to handle things like bulk check-ins and similar scenarios at the hotel?

Have you ever been a guest at our hotel? What would you improve?

List 5 immediate things you would implement to directly increase revenue of the hotel if given the job, apart from changing pricing or making structural changes to the hotel?

List the various departments in a hotel and what they are responsible for.

Please expand on your answer in question 24 by giving reasons for your choice of answer?

As a trainee manager would you need to spend some nights in the hotel?