Trivia Questions On Housekeeping Essential Skills! Quiz
This quiz has some trivia questions on Housekeeping Essential Skills! A housekeeper is charged with ensuring that they rooms they are charged with are clean for the guest at all times and this is made possible by following some procedures. How about you take this exciting quiz and see if you know enough for a person in your line of work!
Questions and Answers
- 1.
Why do we generally avoid using a broom to sweep the house?
- A.
the broom pushes the dirt and debris into hard to see places and they remain and collect there
- B.
The broom sometimes is harder to manuever over the floor
- C.
The broom is not a tool that we normally carry
Correct Answer
A. the broom pushes the dirt and debris into hard to see places and they remain and collect thereExplanation
Using a broom to sweep the house is generally avoided because it pushes the dirt and debris into hard-to-see places where they can remain and collect. This means that even though the visible surface may appear clean, there is still dirt and debris hidden in corners or crevices, making it less effective in thoroughly cleaning the house.Rate this question:
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- 2.
What tool do we use to remove dust and hair from over the floors prior to mopping?
- A.
Broom
- B.
Vacuum
- C.
Swifter
Correct Answer
B. VacuumExplanation
A vacuum is the most effective tool for removing dust and hair from floors prior to mopping. Brooms may push the dust and hair around, while a swifter may not be able to pick up larger debris. A vacuum, on the other hand, uses suction power to effectively remove dust and hair from the floor, ensuring a cleaner surface before mopping.Rate this question:
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- 3.
What happens if too much water saturates hardwood and laminate floors?
- A.
Takes longer to dry
- B.
Floors become slippery
- C.
Can cause possible damage to the floors
Correct Answer
C. Can cause possible damage to the floorsExplanation
If too much water saturates hardwood and laminate floors, it can cause possible damage to the floors. Excessive water can lead to warping, swelling, or buckling of the floorboards. This can result in an uneven surface, gaps between the boards, or even complete floor failure. Additionally, the excess moisture can promote the growth of mold and mildew, further compromising the integrity of the floors. Therefore, it is important to promptly address any water spills or leaks to prevent potential damage to hardwood and laminate floors.Rate this question:
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- 4.
Which of the following is a mop that we do not use
- A.
Sponge Mop
- B.
String Mop
- C.
Microfiber Mope
Correct Answer
A. Sponge MopExplanation
The correct answer is Sponge Mop because it is a mop that is not commonly used. Sponge mops have a sponge head that absorbs liquid and are typically used for cleaning smooth and flat surfaces. String mops, on the other hand, have strings or strands that are more suitable for cleaning rough and textured surfaces. Microfiber mops are made of microfiber material that is highly absorbent and effective for trapping dirt and dust.Rate this question:
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- 5.
Mopheads should be washed once per week with
- A.
Bleach and detergent
- B.
Soap and water
- C.
Detergent and fabric softener
Correct Answer
A. Bleach and detergentExplanation
Mopheads should be washed once per week with bleach and detergent. Bleach is effective in killing bacteria, viruses, and other germs that may be present on the mophead. It helps to sanitize and disinfect the mophead, ensuring a clean and hygienic surface for mopping. Detergent is necessary to remove dirt, stains, and any residual cleaning products from the mophead. The combination of bleach and detergent provides a thorough cleaning and sanitizing process, maintaining the effectiveness and longevity of the mophead.Rate this question:
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- 6.
Which is the best rag to use for dusting?
- A.
Terry cloths
- B.
Cotton cloths
- C.
Microfiber
Correct Answer
C. MicrofiberExplanation
Microfiber is the best rag to use for dusting because it has small, densely woven fibers that effectively trap and remove dust particles. The material is also static-free, which helps to prevent dust from resettling on surfaces. Additionally, microfiber cloths are highly absorbent and can be used dry or slightly dampened for optimal dusting results.Rate this question:
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- 7.
Who is responsible for supplying the agent with cleaning supplies for each assignment?
- A.
The Company
- B.
Client
- C.
Your Supervisor
Correct Answer
B. ClientExplanation
The client is responsible for supplying the agent with cleaning supplies for each assignment. This implies that the client has the obligation to provide the necessary cleaning materials to the agent, ensuring that they have the tools they need to perform their cleaning tasks effectively. The company and the supervisor may have their own roles and responsibilities, but in this case, it is the client who bears the responsibility for the provision of cleaning supplies.Rate this question:
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- 8.
What process should be used to clean vacuums?
- A.
Dusted and washed
- B.
Shaked and dusted
- C.
Change the bag
Correct Answer
A. Dusted and washedExplanation
To clean vacuums, the process of dusting and washing should be used. This involves removing any dust or debris from the vacuum by dusting it off, and then washing any removable parts or attachments to ensure they are clean and free from dirt or grime. This process helps maintain the efficiency and functionality of the vacuum, ensuring it continues to effectively clean surfaces. Changing the bag is also an important step in vacuum maintenance, but it is not the only process required for cleaning vacuums.Rate this question:
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- 9.
You should spray glass cleaner and/or furniture polish on a microfiber cloth to flat surface televisions.
- A.
True
- B.
False
Correct Answer
B. False -
- 10.
The following items are mandatory and must be worn during each assignment.
- A.
Gloves
- B.
Goggles
- C.
Uniforms
- D.
Hats
- E.
Facial Masks
Correct Answer(s)
A. Gloves
C. Uniforms
E. Facial MasksExplanation
The given answer includes the items that are mandatory and must be worn during each assignment, which are gloves, uniforms, and facial masks. These items are necessary for ensuring safety and hygiene during the assignments. Wearing gloves helps to protect the hands from any potential hazards or contamination. Uniforms help to maintain a professional appearance and also provide some level of protection. Facial masks are crucial for preventing the spread of germs, especially in situations where close contact with others is required.Rate this question:
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- 11.
Dark-colored sponges should be used in the bathrooms.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Dark-colored sponges should be used in the bathrooms because they are less likely to show stains and discoloration from dirt and grime that are commonly found in bathrooms. The dark color helps to camouflage any dirt or residue that may accumulate on the sponge, making it appear cleaner for longer periods of time. This can help maintain a more hygienic environment in the bathroom.Rate this question:
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- 12.
Agents are required to carry toliet brushes with them to each assignment.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
There is no logical reason for agents to carry toilet brushes with them to each assignment. This requirement seems irrelevant and unnecessary for the tasks typically performed by agents. Therefore, the statement is false.Rate this question:
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- 13.
Directional Cleaning is the term used to describe the cleaning process we use to perform each cleaning.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement explains that "Directional Cleaning" is the term used to describe the cleaning process. The answer "True" indicates that the statement is correct and accurately describes the cleaning process used.Rate this question:
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- 14.
Commercial cleaning tasks include:
- A.
Floors
- B.
Empty Trash
- C.
Showers/ tubs
- D.
Dusting
- E.
Restrooms
- F.
Porch
- G.
Interior Oven
- H.
Kitchen/Breakroom
Correct Answer(s)
A. Floors
B. Empty Trash
D. Dusting
E. Restrooms
H. Kitchen/BreakroomExplanation
The correct answer includes tasks that are commonly associated with commercial cleaning. These tasks are essential for maintaining a clean and hygienic environment in commercial spaces. Floors need to be regularly cleaned to remove dirt and debris. Emptying trash is necessary to prevent the buildup of waste. Dusting helps to remove dust and allergens from surfaces. Restrooms require thorough cleaning to ensure sanitation. Kitchen/Breakroom cleaning is important for maintaining food safety standards. Overall, these tasks cover the major areas that need attention in commercial cleaning.Rate this question:
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- 15.
It is ok to duplicate a clients key whether commercial or residential.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Duplicating a client's key without their knowledge or permission is a breach of trust and a violation of privacy. It is important to respect the confidentiality and security of clients' keys, whether they are for commercial or residential properties. Therefore, it is not okay to duplicate a client's key without their explicit consent.Rate this question:
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- 16.
It is ok for an agent to use the companys telephone for personal use.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
An agent should not use the company's telephone for personal use because it is meant for official business purposes only. Using the company's telephone for personal use can lead to misuse of company resources and can also disrupt the agent's productivity. It is important for agents to maintain professionalism and use company resources responsibly.Rate this question:
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- 17.
Agents must keep walk ways free and clear at all times when cleaning a home or office.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because when cleaning a home or office, it is important for agents to keep walkways free and clear at all times. This ensures the safety of individuals moving around the space and prevents accidents or injuries. By keeping walkways clear, cleaning agents can also work efficiently and effectively without any obstructions.Rate this question:
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- 18.
Cleaning cloths should be turned into the office how often for laundering?
- A.
At least once per week
- B.
Once per month
- C.
Never
Correct Answer
A. At least once per weekExplanation
Cleaning cloths should be turned into the office at least once per week for laundering to maintain cleanliness and hygiene standards. Regular laundering ensures that the cloths are free from dirt, bacteria, and other contaminants that can accumulate over time. By cleaning them weekly, the office can provide a fresh and sanitary environment for its employees and visitors. Neglecting to launder the cloths regularly can lead to the spread of germs and an unclean workplace.Rate this question:
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- 19.
When should an agent clock in and out?
- A.
At the start and end of each assignment
- B.
At the start and end of each day
- C.
At the start and end of each pay week
Correct Answer
A. At the start and end of each assignmentExplanation
An agent should clock in and out at the start and end of each assignment to accurately track their working hours for that specific task. This allows for proper time management and ensures that the agent is being compensated correctly for their work. Clocking in and out at the start and end of each day or pay week would not provide accurate information on the duration of each assignment.Rate this question:
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- 20.
Agents are allowed to use IPODS and other radio or electronics while on assignment.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Agents are not allowed to use IPODS and other radio or electronics while on assignment.Rate this question:
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- 21.
Which example illustrates proper chain of command?
- A.
Agent, Zone Supervisor, Head Zone Supervisor, Manager
- B.
Manager, Zone Supervisor, Head Zone Supervisor, Agent
- C.
Agent, Head Zone Supervisor, Zone Supervisor, Manager
Correct Answer
A. Agent, Zone Supervisor, Head Zone Supervisor, ManagerExplanation
The correct answer is "Agent, Zone Supervisor, Head Zone Supervisor, Manager". This example demonstrates the proper chain of command where the agent reports to the zone supervisor, who then reports to the head zone supervisor, and finally, the manager is at the top of the hierarchy. This sequence ensures that there is a clear line of authority and communication within the organization, allowing for efficient decision-making and accountability.Rate this question:
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- 22.
Which of the following are true when cleaning bodily fluids?
- A.
Restrict the area
- B.
Wear gloves
- C.
Leave it there. We do not clean bodily fluids
- D.
Waer additional protection such as eye goggles
- E.
Use disposable cloths or towels
Correct Answer(s)
A. Restrict the area
B. Wear gloves
D. Waer additional protection such as eye goggles
E. Use disposable cloths or towelsExplanation
When cleaning bodily fluids, it is important to restrict the area to prevent the spread of contamination. Wearing gloves is necessary to protect against direct contact with the fluids and potential pathogens. Additional protection such as eye goggles should be worn to shield the eyes from splashes or sprays. Using disposable cloths or towels is recommended to ensure proper disposal and avoid cross-contamination. Leaving the bodily fluids without cleaning is not a correct approach as it can pose health risks and contribute to the spread of infections.Rate this question:
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- 23.
Ten parts water to 1 part bleach will kill the HIV and Hepititus B virus.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Bleach is a strong disinfectant that can effectively kill many viruses, including HIV and Hepatitis B. Diluting bleach with water in a ratio of 10 parts water to 1 part bleach creates a solution that is potent enough to destroy these viruses. Therefore, the statement is true.Rate this question:
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- 24.
Bodily fluids include human blood, semen, vaginal secretions, cerebrospinal fluid, pleural fluid, pericardial fluid, peritoneal fluid, amniotic fluid, saliva in dental procedures, tissue, and organs. It also includes any other human body fluid (urine, feces, nasal secretions, vomitus, etc.) that is visibly contaminated with blood.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because bodily fluids do include human blood, semen, vaginal secretions, cerebrospinal fluid, pleural fluid, pericardial fluid, peritoneal fluid, amniotic fluid, saliva in dental procedures, tissue, and organs. It also includes any other human body fluid that is visibly contaminated with blood, such as urine, feces, nasal secretions, and vomitus.Rate this question:
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- 25.
Level 3 Housekeeping is the highest level cleaning and requires maximum cleaning effort.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Level 3 Housekeeping being the highest level of cleaning implies that it involves the most thorough and extensive cleaning process. This suggests that it requires maximum cleaning effort in order to achieve the desired level of cleanliness. Therefore, the statement is true.Rate this question:
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- 26.
What can an agent expect to find when arriving on a level 2 assignment?
- A.
Organization
- B.
Lots of dust
- C.
Minimum pet hair and shelving
Correct Answer
C. Minimum pet hair and shelvingExplanation
When arriving on a level 2 assignment, an agent can expect to find minimum pet hair and shelving. This suggests that the level 2 assignment is likely to be in a relatively clean and organized environment, with minimal dust and clutter.Rate this question:
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- 27.
When should incidents/accidents be reported to the supervisor?
- A.
The second they occur
- B.
Right after an assignment
- C.
End of the day
Correct Answer
A. The second they occurExplanation
Incidents/accidents should be reported to the supervisor the second they occur because immediate reporting allows for prompt action to be taken to address any potential hazards or risks. This ensures the safety of individuals involved and helps prevent further incidents from occurring. Reporting incidents/accidents promptly also allows for accurate documentation and investigation, which can help identify the root causes and implement preventive measures to avoid similar incidents in the future.Rate this question:
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- 28.
An ________________________ must be completed when incidents occur on assignment.
Correct Answer
Incident/Accident ReportExplanation
An Incident/Accident Report must be completed when incidents occur on assignment. This report is necessary to document the details of the incident or accident, including the date, time, location, and a description of what happened. It helps to provide a clear record of the event, which can be used for investigation, analysis, and future reference. The report also allows for proper communication and sharing of information with relevant parties, such as supervisors, colleagues, or insurance companies, ensuring that appropriate actions are taken to prevent similar incidents in the future.Rate this question:
- 29.
Agents must properly wash their hands with antibaterial soap and sanitize thereafter with an alcohol based sanitizer upon completion of each assignment.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because washing hands with antibacterial soap helps to remove dirt, germs, and bacteria from the hands. Sanitizing with an alcohol-based sanitizer further kills any remaining germs and provides additional protection against the spread of infections. By following this practice after completing each assignment, agents can maintain good hand hygiene and reduce the risk of transmitting pathogens to themselves and others.Rate this question:
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- 30.
Which of the following demonstrates proper handwahing instructions?
- A.
Water, soap rinse dry
- B.
Warm water, apply soap, wash for 20 seconds, rinse, dry
- C.
Warm water, apply soap, wash for 20 seconds, rinse
Correct Answer
B. Warm water, apply soap, wash for 20 seconds, rinse, dryExplanation
The correct answer is "Warm water, apply soap, wash for 20 seconds, rinse, dry." This answer demonstrates the proper handwashing instructions by including all the necessary steps. It emphasizes the use of warm water, applying soap, washing for a specific duration of 20 seconds, rinsing off the soap, and finally drying the hands. This sequence ensures that hands are thoroughly cleaned and dried, following the recommended guidelines for effective hand hygiene.Rate this question:
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- 31.
Proper ventilation is required when cleaning.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Proper ventilation is required when cleaning to ensure the removal of harmful chemicals, fumes, or odors that may be present during the cleaning process. Without proper ventilation, these substances can accumulate in the air, leading to health hazards for the person cleaning and others in the vicinity. Ventilation helps to maintain a fresh and clean environment by allowing the circulation of air and preventing the buildup of pollutants. Therefore, it is essential to have proper ventilation while cleaning to promote a safe and healthy atmosphere.Rate this question:
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- 32.
Agents are required to turn in cash tips.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Agents are not required to turn in cash tips. Cash tips are typically considered the personal property of the individual who receives them and they are not obligated to share or report them.Rate this question:
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- 33.
In appropriate behavior while on assignment will result in immediate termination.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Inappropriate behavior while on assignment can have serious consequences, including immediate termination. This suggests that the organization values professionalism and expects employees to conduct themselves appropriately while representing the company. By stating that the answer is true, it reinforces the importance of maintaining appropriate behavior and the potential repercussions for failing to do so.Rate this question:
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- 34.
Examples of inappropriate behavior:
- A.
Inviting family and friends over to a clients home or office
- B.
Lewd conduct or remarks
- C.
Talking or texting on cell phones
Correct Answer(s)
A. Inviting family and friends over to a clients home or office
B. Lewd conduct or remarks
C. Talking or texting on cell pHonesExplanation
The given answer lists examples of inappropriate behavior, which include inviting family and friends over to a client's home or office, lewd conduct or remarks, and talking or texting on cell phones. These actions are considered inappropriate because they violate professional boundaries, disrupt the work environment, and can be seen as unprofessional or disrespectful towards clients.Rate this question:
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- 35.
Agents who consistently call in late for assignments will be written up and/or placed on probation that could result in termination at supervisors discretion.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Agents who consistently call in late for assignments will be subject to disciplinary action, such as being written up or placed on probation. This can ultimately lead to termination, depending on the supervisor's judgment. Therefore, the statement is true.Rate this question:
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- 36.
Agents who arrive on assignments late without notifying a supervisor that they will be late will be immediately terminated.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If agents arrive on assignments late without informing a supervisor, they will be terminated immediately. This implies that the organization values punctuality and expects its agents to be responsible and accountable for their time management. By enforcing this policy, the organization ensures that agents understand the importance of notifying their supervisors in case of delays, allowing for proper planning and coordination.Rate this question:
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- 37.
Agents are allowed to clock one another in and out.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Agents are not allowed to clock one another in and out. This means that they cannot punch in or out on behalf of another agent. Each agent is responsible for their own clocking in and out.Rate this question:
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- 38.
Agents must use the clients telephone to clock into an assignment. If the clients phone is unavailable they must call their supervisor to gain instructions before proceeding to clock in.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The explanation for the correct answer "True" is that the statement clearly states that agents must use the clients telephone to clock into an assignment. It also mentions that if the clients phone is unavailable, agents must call their supervisor for instructions before clocking in. This implies that using the clients telephone is a mandatory requirement for clocking in, and if it is not available, agents need to seek guidance from their supervisor. Therefore, the statement is true.Rate this question:
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- 39.
Any agent caught discussing salary with any other agent/employee will be immediately terminated.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This statement suggests that discussing salary with other agents or employees is strictly prohibited and will result in immediate termination. Therefore, the correct answer is true.Rate this question:
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- 40.
Agents caught or suspected of theft from any client or the company will be prosecuted to the fullest extent of the law.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement states that agents who are caught or suspected of theft from any client or the company will be prosecuted to the fullest extent of the law. This implies that there are strict consequences for agents engaging in theft, indicating that the statement is true.Rate this question:
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- 41.
It is ok for agents to use company products and equipment fo personal use.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It is not okay for agents to use company products and equipment for personal use. Using company resources for personal purposes is generally considered a violation of company policies and can lead to disciplinary actions.Rate this question:
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- 42.
Agents must adhere to the non compete policy of their contract. Any agent in violation of their contract will be responsible for damages as outlined in their agreement.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement states that agents must follow the non-compete policy mentioned in their contract. It further states that any agent who violates this policy will be held accountable for the damages as specified in the agreement. Hence, the correct answer is "True" as it aligns with the information provided in the statement.Rate this question:
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- 43.
Drugs nor alcohol are allowed in the work place. Violation of this policy will result in immediate termination.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement clearly states that drugs nor alcohol are allowed in the workplace, and violation of this policy will lead to immediate termination. This means that the statement is true, as it emphasizes the strict policy against drugs and alcohol in the workplace.Rate this question:
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- 44.
It is ok for an agent to smoke cigarettes while on assignment as long as they are on their 15 minute break.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Smoking cigarettes while on assignment is not okay, even during a 15-minute break. This is because smoking can have negative effects on both the smoker's health and the environment. Additionally, smoking may be prohibited in certain work environments due to safety concerns or company policies. Therefore, the statement is false.Rate this question:
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Mar 21, 2023Quiz Edited by
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Dec 18, 2015Quiz Created by
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