IUSO Library Training Assessment Test! Trivia Quiz
The IUSO library assessment test is an integral exam in your curriculum. Contrary to what many people think the library is a very important function in a school and want it or not you will spend some time in one. Please choose the best answer for each question. Some questions may have more than one answer. There are three groups of questions: Workflows, Processes, and Customer Service. You must score 80% or better to pass.
- 1.
When should you use the “Mark Item Used” function?
- A.
When someone returns an item they have borrowed
- B.
When you find books sitting around the library
- C.
When you use IUCAT to find items
Correct Answer
B. When you find books sitting around the libraryExplanation
The "Mark Item Used" function should be used when you find books sitting around the library. This function allows you to update the status of the books that are left unattended in the library, indicating that they have been used or accessed by someone. By marking these items as used, it helps to keep track of their availability and prevents confusion among library users.Rate this question:
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- 2.
If a patron wishes to renew a book, you should click
- A.
"Renew Item"
- B.
"Renew User"
- C.
"Display User"
Correct Answer
B. "Renew User"Explanation
The correct answer is "Renew User" because when a patron wishes to renew a book, it implies that the user wants to extend their borrowing period. Therefore, clicking on "Renew User" would allow the librarian or staff to access the user's account and proceed with the book renewal process.Rate this question:
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- 3.
A Hold must be trapped
- A.
To inform the patron the item has arrived
- B.
By the patron
- C.
Before a Hold is placed
Correct Answer
A. To inform the patron the item has arrivedExplanation
This statement suggests that a hold must be trapped in order to inform the patron that the item they requested has arrived. In other words, the hold on the item needs to be processed or activated in order to notify the patron about its availability.Rate this question:
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- 4.
What is not a valid source of identification for checkout of items and/or creating a library account for a patron?
- A.
Facebook
- B.
Driver's License
- C.
IU ID
Correct Answer
A. FacebookExplanation
Facebook is not a valid source of identification for checkout of items and/or creating a library account for a patron because it is a social media platform and does not provide official identification or verification. Valid sources of identification typically include government-issued documents such as a driver's license or an IU ID, which are more reliable and secure forms of identification.Rate this question:
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- 5.
Use "Discharge Book Drop" when
- A.
A patron drops off items at the circulation desk
- B.
Any time a patron checks out an item from the faculty reserve boxes
- C.
When items are returned through the drop box
Correct Answer
C. When items are returned through the drop boxExplanation
The correct answer is "When items are returned through the drop box". This is because the term "Discharge Book Drop" refers to the process of returning items through a drop box. This option is the only one that accurately describes the use of the "Discharge Book Drop" system. The other options mention different scenarios, such as dropping off items at the circulation desk or checking out items from faculty reserve boxes, which are not related to the "Discharge Book Drop" process.Rate this question:
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- 6.
Books whose receipts are marked "put items in transit to" should always be
- A.
Put on the HOLDS shelf
- B.
Put in the gray tub in the branch coordinator's office
- C.
Put in the red mail tub behind the circulation desk
- D.
None of the above
Correct Answer
D. None of the above -
- 7.
While working at the circulation desk, it is important to
- A.
Keep your voice down so you don’t disturb patrons
- B.
Make eye contact with everyone who comes in to the library
- C.
Put up the “Be right back” sign and lock the door if you are working alone and must leave the desk for a moment
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
It is important to keep your voice down so you don't disturb patrons because the library is a quiet place for studying and reading. Making eye contact with everyone who comes in to the library is important to acknowledge their presence and provide assistance if needed. Putting up the "Be right back" sign and locking the door if you are working alone and must leave the desk for a moment ensures the security of the circulation desk and its contents. Therefore, all of the given options are important while working at the circulation desk.Rate this question:
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- 8.
You may use headphones if
- A.
All of your homework is done
- B.
You leave one earpiece off so one ear is open
- C.
There is no one in the library
- D.
You have no upcoming exams in the next 5 days
Correct Answer
B. You leave one earpiece off so one ear is openExplanation
Leaving one earpiece off while using headphones allows for one ear to remain open, enabling the person to be aware of their surroundings. This is important in situations where it is necessary to hear external sounds for safety reasons or to be attentive to any potential disturbances. By doing so, individuals can ensure that they are not completely isolated from their environment while still enjoying their music or audio.Rate this question:
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- 9.
If your clock-in or clock-out function doesn’t record properly in TIME, you should
- A.
Email Laura
- B.
Email Alex
- C.
Use the Missed Punch option
- D.
Put a note at the bottom of your timesheet
Correct Answer
C. Use the Missed Punch optionExplanation
If your clock-in or clock-out function doesn't record properly in TIME, you should use the Missed Punch option. This option allows you to manually enter the correct time that you clocked in or out. By using this option, you can ensure that your time is accurately recorded in the system, even if there was an issue with the automatic recording function.Rate this question:
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- 10.
If you need to find a substitute to work for you, you DON'T need to
- A.
Place a request for a sub on Facebook
- B.
Record your sub on the Share Point calendar
- C.
Wait until the last possible minute to start looking
- D.
Start looking asap
Correct Answer
C. Wait until the last possible minute to start lookingExplanation
Waiting until the last possible minute to start looking for a substitute is not a recommended approach because it can lead to a lack of available options and increase the chances of not finding a suitable substitute in time. It is important to start looking for a substitute as soon as the need arises to ensure that enough time is available to find someone reliable and competent.Rate this question:
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- 11.
The override code should be used any time an override code is called for. It is
Correct Answer
2615 - 12.
To check out A/V items
- A.
Scan the item bar code on the item
- B.
Scan the coordinating card from the drawer
- C.
Check the Share Point calendar to see if it's already reserved
- D.
All of the above, depending on the item
Correct Answer
D. All of the above, depending on the itemExplanation
The correct answer is "All of the above, depending on the item". This means that to check out A/V items, you may need to scan the item barcode on the item, scan the coordinating card from the drawer, or check the Share Point calendar to see if it's already reserved. The specific method of checking out will depend on the item in question.Rate this question:
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- 13.
If a book with an orange flag in it arrives in the mail tub, you should discharge and shelve it
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
If a book with an orange flag in it arrives in the mail tub, you should not discharge and shelve it. The statement is false because an orange flag typically indicates that the book needs special attention or is on hold for a specific reason. Therefore, it should not be immediately discharged and shelved but rather checked for any additional instructions or actions required before processing it further.Rate this question:
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- 14.
The best way to tell if an item is a journal (serial) or book (monograph) is to
- A.
Look at the call number
- B.
Check Item Status
- C.
Look at the title
- D.
Find and scan the barcode
Correct Answer
B. Check Item StatusExplanation
The best way to tell if an item is a journal or book is to check the item status. The item status will indicate whether the item is a journal or a book. This information is important because journals and books have different characteristics and purposes. By checking the item status, one can determine whether the item is part of a series of publications (journal) or a standalone publication (book). This can help in understanding the nature and content of the item. Looking at the call number, title, and scanning the barcode may provide additional information, but the item status is the most reliable indicator.Rate this question:
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- 15.
The five most powerful words in serving customers are:
Correct Answer
How can I help you?
How can I help you
How may I help you?
How may I help youExplanation
These phrases are considered the most powerful words in serving customers because they demonstrate a willingness and eagerness to assist. By asking "How can I help you?" or "How may I help you?", the customer feels valued and supported, creating a positive customer experience. These phrases also show a proactive approach in addressing the customer's needs and concerns, promoting effective communication and problem-solving. Overall, using these phrases establishes a helpful and customer-centric attitude, enhancing customer satisfaction and loyalty.Rate this question:
- 16.
When a patron enters the library, you should
- A.
Stare at them
- B.
Ask how they are and how their day is going
- C.
Avoid looking at them so they won’t be embarrassed
- D.
Make brief, friendly eye contact
Correct Answer
D. Make brief, friendly eye contactExplanation
When a patron enters the library, it is important to make brief, friendly eye contact. This shows acknowledgement and welcome without invading their personal space or making them uncomfortable. It also allows the patron to know that they can approach the staff if they need any assistance or have any questions. Staring at them may make them feel uncomfortable, while avoiding eye contact may make them feel ignored. Asking how they are and how their day is going may be seen as intrusive and unnecessary.Rate this question:
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- 17.
Which of the following are reasons that you should provide excellent customer service?
- A.
You are the face of the IUSO Library
- B.
It's your job
- C.
It is what the customer expects
- D.
Providing good customer service is a good reason to receive a good job recommendation
Correct Answer(s)
A. You are the face of the IUSO Library
B. It's your job
C. It is what the customer expects
D. Providing good customer service is a good reason to receive a good job recommendationExplanation
The given answer lists several reasons why providing excellent customer service is important. Firstly, as an employee, you are the face of the IUSO Library, meaning that your interactions with customers directly reflect the image and reputation of the library. Secondly, providing good customer service is part of your job responsibilities, and it is expected that you fulfill this duty. Additionally, customers have certain expectations when it comes to receiving quality service, and meeting or exceeding these expectations is crucial for customer satisfaction. Lastly, providing good customer service can lead to positive job recommendations, which can benefit your career prospects.Rate this question:
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- 18.
You should acknowledge a patron who enters the library
- A.
By the time they are five feet away from you
- B.
After 60 seconds
- C.
When they reach the circulation desk
- D.
None of the above
Correct Answer
A. By the time they are five feet away from youExplanation
This answer suggests that the appropriate time to acknowledge a patron entering the library is when they are five feet away from you. This implies that it is important to acknowledge patrons and provide assistance or guidance as soon as they are within close proximity, ensuring a welcoming and helpful environment for library visitors.Rate this question:
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- 19.
Who are your most important customers?
- A.
Your co-workers
- B.
The Faculty
- C.
IUSO students
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The correct answer is "All of the above" because the question is asking about the most important customers, and it includes three options: co-workers, faculty, and IUSO students. By selecting "All of the above," it implies that all three groups are considered important customers.Rate this question:
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Mar 21, 2023Quiz Edited by
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Oct 10, 2012Quiz Created by
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