Kmart Loss Prevention Quiz
For current & former Kmart associates. . . . . Lets see how much you really know about LP.
- 1.
What is Shrink?
- A.
The difference between sales & theft.
- B.
The difference between physical inventory & book inventory
- C.
The difference between physical inventory & returns
- D.
The difference between sales & credit
Correct Answer
B. The difference between pHysical inventory & book inventoryExplanation
The correct answer is "The difference between physical inventory & book inventory". This answer suggests that shrink refers to the variance between the actual physical inventory of a business and the inventory recorded in their books. Shrink can occur due to various reasons such as theft, damage, or miscounting of inventory. By comparing the physical inventory with the book inventory, businesses can identify and address any discrepancies, helping them to manage their inventory more effectively.Rate this question:
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- 2.
When is the stores Shrink determined?
- A.
Nightly
- B.
Weekly
- C.
Every Period
- D.
Every Quarter
- E.
Annually
Correct Answer
E. AnnuallyExplanation
The stores Shrink is determined annually. This means that the calculation of the store's shrinkage, which refers to the loss of inventory due to theft, damage, or other factors, is done once a year. This allows the store to assess the overall impact of shrinkage on their inventory and make necessary adjustments or improvements to prevent further losses in the future.Rate this question:
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- 3.
What are 2 ways to page Loss Prevention over the PA system?
- A.
400, 455
- B.
409, 300
- C.
409, 455
- D.
300, 400
Correct Answer
B. 409, 300Explanation
Two ways to page Loss Prevention over the PA system are by dialing extension 409 or extension 300.Rate this question:
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- 4.
What mandatory operational procedure also deters shoplifting?
- A.
Operation Invitation
- B.
TYFSAK
- C.
10 Foot Rule
- D.
OOPA
Correct Answer
C. 10 Foot RuleExplanation
The 10 Foot Rule is a mandatory operational procedure that deters shoplifting. This rule requires employees to approach and assist customers within 10 feet of them, creating a presence that discourages potential shoplifters. By being attentive and available to customers, employees can effectively monitor the store and prevent theft.Rate this question:
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- 5.
What is Kmarts Confidential Integrity Hotline number?
- A.
866-Kmart-4-U
- B.
888-88-Sears
- C.
800-257-9060
- D.
215-355-5515
Correct Answer
C. 800-257-9060Explanation
The correct answer is 800-257-9060. This is because the question asks for Kmart's Confidential Integrity Hotline number, and out of the given options, only 800-257-9060 is associated with Kmart. The other options, 866-Kmart-4-U and 888-88-Sears, are not specific to Kmart and may be associated with other companies. The number 215-355-5515 is not mentioned in the question and therefore cannot be considered as the correct answer.Rate this question:
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- 6.
If Yousef is your Loss Prevention Manager and Chuck McMenamin is his boss, what is Chuck's title and who does he report to?
- A.
District LP Manager, Regional LP Director
- B.
District LP Supervisor, Divisional LP Manager
- C.
Area LP Coordinator, Regional LP Coordinator
- D.
District LP Manager, Regional LP Manager
Correct Answer
D. District LP Manager, Regional LP ManagerExplanation
Chuck's title is District LP Manager and he reports to the Regional LP Manager.Rate this question:
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- 7.
How many Loss Prevention Managers has Feasterville Kmart had since 2006? (Hint: Do not count 1 person twice)
- A.
2
- B.
3
- C.
4
- D.
5
- E.
6
Correct Answer
C. 4Explanation
The correct answer is 4. This means that Feasterville Kmart has had a total of 4 Loss Prevention Managers since 2006.Rate this question:
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- 8.
How many associates were terminated in 2008 for theft?
- A.
0
- B.
2
- C.
4
- D.
6
- E.
8
Correct Answer
C. 4Explanation
In 2008, a total of 4 associates were terminated for theft. This indicates that there were some instances of theft within the organization during that year, resulting in the termination of these individuals.Rate this question:
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- 9.
The LP office phone is #______
- A.
399
- B.
466
- C.
455
- D.
409
- E.
300
Correct Answer
C. 455Explanation
The correct answer is 455. This is the LP office phone number.Rate this question:
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- 10.
What should be used to handle a spill?
- A.
Spill Control Station
- B.
Paper Towels
- C.
Mop
- D.
Spill Magic Station
Correct Answer
D. Spill Magic StationExplanation
A spill should be handled using a Spill Magic Station. This is because a Spill Magic Station is specifically designed to handle spills and is equipped with the necessary tools and materials to effectively clean up and contain the spill. Paper towels and a mop may not be sufficient to properly handle a spill, as they may not be able to fully absorb or contain the spill, leading to potential safety hazards or further damage.Rate this question:
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- 11.
What technique is used when operating a fire extinguisher?
- A.
S.W.E.E.P
- B.
A.B.C
- C.
P.A.S.S
- D.
F.A.I.L
Correct Answer
C. P.A.S.SExplanation
P.A.S.S is an acronym that stands for Pull, Aim, Squeeze, and Sweep. This technique is used when operating a fire extinguisher. First, the person should pull the pin to unlock the extinguisher. Then, they should aim the nozzle at the base of the fire. Next, they should squeeze the handle to release the extinguishing agent. Finally, they should sweep the nozzle from side to side, covering the fire with the extinguishing agent until it is completely out. This technique is commonly taught for effectively using a fire extinguisher in emergency situations.Rate this question:
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- 12.
Hershey's candies use the following format to identify outdates 8AXXXXXX. In this example, what does the "A" stand for?
- A.
Factory Location
- B.
Month the item goes bad
- C.
Retailer
- D.
Day the item was produced
Correct Answer
B. Month the item goes badExplanation
The "A" in the format 8AXXXXXX stands for the month the item goes bad.Rate this question:
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- 13.
If you find an empty package on the salesfloor, where does it go?
- A.
Trash
- B.
Service Desk
- C.
605
- D.
Known Stolen Bin
- E.
OOPA Bin
Correct Answer
D. Known Stolen BinExplanation
When an empty package is found on the salesfloor, it is placed in the Known Stolen Bin. This bin is specifically designated for items that have been identified as stolen or suspected to be stolen. Placing the empty package in this bin helps to keep track of stolen items and aids in the investigation process.Rate this question:
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- 14.
How often should the Fitting Rooms be inspected?
- A.
Nightly
- B.
Hourly
- C.
Weekly
- D.
Never
Correct Answer
B. HourlyExplanation
The fitting rooms should be inspected hourly to ensure cleanliness, safety, and to maintain a pleasant shopping experience for customers. Regular inspections allow staff to promptly address any issues such as damaged mirrors, broken hooks, or unclean surfaces. By inspecting the fitting rooms frequently, any potential hazards or maintenance needs can be identified and resolved quickly, ensuring that customers have a positive experience while trying on clothes. Additionally, regular inspections help to maintain the overall hygiene and cleanliness of the fitting rooms, enhancing the store's reputation and customer satisfaction.Rate this question:
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- 15.
You're working the Service Desk and a customer arrives to return a $279.99 ring. The customer does not have her receipt but claims to have purchased it with a credit card 3 weeks ago. The store is short-handed and the customer is in a rush. What is the proper procedure for conducting this return?
- A.
Deny the return
- B.
Complete the return as a no-receipt return. Return the item to the Return Cart and thank the customer.
- C.
Swipe the credit card and complete the return if permitted. Return the item to 605.
- D.
Swip the card and complete the return if permitted. Call a Jewelry Associate to verify the item and complete the return. Thank the customer.
- E.
Give the customer her money and tell her to keep the ring.
Correct Answer
D. Swip the card and complete the return if permitted. Call a Jewelry Associate to verify the item and complete the return. Thank the customer.Explanation
The proper procedure for conducting this return is to swipe the credit card and complete the return if permitted. Then, call a Jewelry Associate to verify the item and complete the return. Finally, thank the customer. This is the correct answer because it ensures that the return is properly processed and verified by a Jewelry Associate to prevent any fraudulent activity. Additionally, it shows good customer service by thanking the customer for their business.Rate this question:
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- 16.
What report is used to identify suspicious Western Union transactions?
- A.
ACR
- B.
MOD
- C.
SAR
- D.
SFS
- E.
WIC
Correct Answer
C. SARExplanation
The correct answer is SAR. SAR stands for Suspicious Activity Report, which is a report used to identify suspicious transactions involving Western Union. This report is commonly used by financial institutions and law enforcement agencies to report any suspicious or potentially illegal activities. It helps in detecting and preventing money laundering, fraud, and other financial crimes.Rate this question:
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- 17.
What does a "Code H" mean?
- A.
Need Heat
- B.
A horse is loose in Softlines
- C.
Stop and check your areas for slip hazards.
- D.
Stop and check your areas for ADA compliance
- E.
Nothing. Just another stupid LP thing. Ignore it.
Correct Answer
C. Stop and check your areas for slip hazards.Explanation
The correct answer is "Stop and check your areas for slip hazards." This is because a "Code H" typically refers to a safety protocol or procedure related to slip hazards. It is important to stop and check the areas for any potential slip hazards to ensure the safety of employees and customers.Rate this question:
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- 18.
For current Associates only: When is inventory this year?
- A.
August 12
- B.
August 17
- C.
August 21
- D.
August 29
Correct Answer
B. August 17Explanation
The correct answer is August 17. This date is the designated inventory day for current associates this year. It is the specific date on which the inventory will be conducted.Rate this question:
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- 19.
What company does Sears Holdings employ to conduct inventory?
- A.
WGS
- B.
RGIS
- C.
PBSO
- D.
LSPD
- E.
SHCI
Correct Answer
B. RGISExplanation
Sears Holdings employs RGIS to conduct inventory.Rate this question:
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- 20.
What other names was the Loss Prevention Dept. previously known as? (Choose 2)
- A.
Loss Containment
- B.
Loss Control
- C.
Asset Prevention
- D.
Asset Protection
- E.
Loss Protection
Correct Answer(s)
B. Loss Control
D. Asset ProtectionExplanation
The Loss Prevention Department was previously known as Loss Control and Asset Protection. These names indicate the department's focus on preventing and minimizing losses within the organization. Loss Control suggests that the department is responsible for implementing strategies and measures to control and reduce losses. Asset Protection implies that the department's primary objective is to protect the organization's assets from various risks and threats. Both names align with the department's role in preventing losses and safeguarding the organization's resources.Rate this question:
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Current Version
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Mar 21, 2023Quiz Edited by
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Jun 22, 2009Quiz Created by
Ykassis