Leasing Agent Quiz: Trivia Exam!
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- 1.
What does a Leasing Consultant need to know before showing a prospective tenant a model apartment home?
- A.
Local Community Information
- B.
Competitor Information
- C.
Size of Apartment Homes and amenities
- D.
All the Above
Correct Answer
D. All the AboveExplanation
A leasing consultant needs to know all the above information before showing a prospective tenant a model apartment home. Knowing the local community information will help the consultant provide valuable insights about the neighborhood and nearby amenities. Competitor information is important to understand the market and highlight the unique features of the apartment complex. Knowledge about the size of apartment homes and amenities is essential to match the tenant's preferences and requirements. Therefore, having all this information will enable the leasing consultant to effectively showcase the model apartment home to the prospective tenant.Rate this question:
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- 2.
What is curb appeal?
- A.
The manner in which the curb outside the apartment community is maintained
- B.
How nice the apartment community as a whole is maintained
- C.
How well the staff are groomed
- D.
How high the curb is to walk up
Correct Answer
B. How nice the apartment community as a whole is maintainedExplanation
Curb appeal refers to the attractiveness and overall appearance of the apartment community. It encompasses how well the community is maintained, including factors such as landscaping, cleanliness, and the condition of the buildings. It is an important aspect for potential residents as it creates a positive first impression and indicates the level of care and attention given to the property.Rate this question:
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- 3.
A prospective resident asks you about your current resident profile. They want to know how many persons of a specific religious or cultural background reside on your property. How do you respond?
- A.
All our residents have met our rental criteria and I am sure you will find many new friends here.
- B.
We do not have records that have that provide that information.
- C.
Because of the area, you will find many people of the religious/cultural background you are asking about. However, I do not know exactly how many.
- D.
I'll have to research that and get back to you.
Correct Answer
A. All our residents have met our rental criteria and I am sure you will find many new friends here.Explanation
The correct answer is "All our residents have met our rental criteria and I am sure you will find many new friends here." This response is appropriate because it emphasizes that all residents have been selected based on meeting the rental criteria, rather than their religious or cultural background. It also assures the prospective resident that they will have the opportunity to make friends within the community.Rate this question:
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- 4.
How would you follow up with a prospective tenant if they did not lease from you?
- A.
Call, mail, email
- B.
Call them at work
- C.
Call them at home only
- D.
Fedex an urgent letter for them to lease from you.
Correct Answer
A. Call, mail, emailExplanation
The correct answer is to follow up with the prospective tenant by calling, mailing, and emailing them. This approach allows for multiple forms of communication and gives the tenant various options to respond. By using different methods, it increases the chances of reaching the tenant and encourages them to lease from you.Rate this question:
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- 5.
Why is it a good idea to conduct a reference to the prospective tenant's former community?
- A.
To see if they pay rent promptly
- B.
To see if they were a good neighbor and overall tenant
- C.
Both "A" and B"
- D.
Neither "A" nor "B"
Correct Answer
C. Both "A" and B"Explanation
Conducting a reference to the prospective tenant's former community is a good idea because it allows the landlord to gather information about the tenant's payment history and their behavior as a neighbor and tenant. By checking if they pay rent promptly, the landlord can ensure that the tenant will be responsible with their financial obligations. Additionally, evaluating if they were a good neighbor and overall tenant helps the landlord assess if the tenant will be respectful and considerate towards others and their property. Therefore, conducting this reference provides a comprehensive understanding of the prospective tenant's suitability.Rate this question:
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- 6.
Which of the following is true?
- A.
If the prospect is approved and decides after 24 hours of approval not to rent, he or she gets the deposit back
- B.
A deposit to hold an apartment must be always returned in full
- C.
Charges for a credit check may be deducted from a holding deposit if the prospect resident is turned down for negative credit history
- D.
All of the above
Correct Answer
A. If the prospect is approved and decides after 24 hours of approval not to rent, he or she gets the deposit backExplanation
If the prospect is approved and decides after 24 hours of approval not to rent, he or she gets the deposit back. This statement is true because it states that if the prospect is approved and decides not to rent within 24 hours of approval, they will receive their deposit back. This implies that the deposit is refundable in this specific scenario.Rate this question:
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- 7.
Eviction refers to:
- A.
When a landlord sues for possession of his property in order to remove a tenant for non-payment of rent or other reasons
- B.
When a tenant sues for the right to abandon the premises
- C.
The day the court decides on an eviction proceeding
- D.
None of the above
Correct Answer
A. When a landlord sues for possession of his property in order to remove a tenant for non-payment of rent or other reasonsExplanation
Eviction refers to when a landlord takes legal action to regain possession of their property from a tenant who has failed to pay rent or for other valid reasons. This process involves the landlord suing the tenant in court to obtain a judgment that allows them to remove the tenant from the premises.Rate this question:
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- 8.
In advertising you should avoid:
- A.
Criticizing other competing properties
- B.
Copying other ads
- C.
Ambiguity & scare tactics
- D.
All the above
Correct Answer
D. All the aboveExplanation
In advertising, it is important to avoid criticizing other competing properties as this can create a negative image for the brand and may alienate potential customers. Copying other ads can lead to legal issues and also diminishes the uniqueness and creativity of the brand. Ambiguity in advertising can confuse the audience and make it difficult for them to understand the message being conveyed. Scare tactics, such as using fear to manipulate consumer behavior, can be seen as unethical and may damage the brand's reputation. Therefore, it is best to avoid all of the above in advertising.Rate this question:
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- 9.
Operating Policies and procedures must be:
- A.
Flexible and easy to change
- B.
Applied consistently, equally and fairly
- C.
Arbitrary
- D.
All of the above
Correct Answer
B. Applied consistently, equally and fairlyExplanation
Operating policies and procedures must be applied consistently, equally, and fairly to ensure fairness and equality within an organization. This means that the rules and guidelines should be implemented in a uniform manner, without any bias or discrimination. By doing so, employees can have confidence in the system, and it promotes a positive work environment. Being flexible and easy to change is not necessarily a requirement for operating policies and procedures, as they are often established to provide stability and consistency. The term "arbitrary" suggests randomness or lack of reason, which is not desirable in policies and procedures.Rate this question:
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- 10.
Assuming there is no other tenant in the office, what is the first thing a Leasing Consultant should do when a prospective tenant arrives in the office?
- A.
Say hello from across the room
- B.
Stand up, introduce yourself, and shake their hand
- C.
Finish your email and then greet them
- D.
Tell them someone will be with them shortly
Correct Answer
B. Stand up, introduce yourself, and shake their handExplanation
When a prospective tenant arrives in the office, the first thing a Leasing Consultant should do is stand up, introduce themselves, and shake their hand. This is a professional and courteous way to greet the prospective tenant and make them feel welcome. It shows respect and establishes a personal connection, which can help build trust and rapport. It also sets a positive tone for the interaction and demonstrates the Leasing Consultant's commitment to providing good customer service.Rate this question:
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- 11.
Which types of marketing activities would be most effective to promote the property?
- A.
Phone book
- B.
Advertising, promotions and publicity
- C.
Promotions only
- D.
Advertising only
Correct Answer
B. Advertising, promotions and publicityExplanation
Advertising, promotions, and publicity would be the most effective types of marketing activities to promote the property. This is because advertising helps to create awareness about the property among the target audience, promotions provide incentives and special offers to attract potential buyers, and publicity generates positive word-of-mouth and media coverage, increasing the property's visibility and credibility. By combining these three strategies, the property can reach a wider audience, generate interest, and ultimately increase the chances of successful promotion.Rate this question:
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- 12.
If a tenant situation escalates and the tenant becomes very angry, you should:
- A.
Walk away immediately
- B.
Let the tenant know you will respond to them when they've calmed down
- C.
Acknowledge their concern and let them know you will do everything you can to remedy the situation, and then speak to your manager
- D.
Tell the tenant to go speak with your manager
Correct Answer
C. Acknowledge their concern and let them know you will do everything you can to remedy the situation, and then speak to your managerExplanation
In a situation where a tenant becomes very angry, it is important to acknowledge their concern and assure them that you will do everything possible to resolve the issue. This shows empathy and a willingness to address their problem. However, since the situation has escalated, it is also necessary to involve a higher authority, such as speaking to your manager, to ensure a proper resolution. This approach demonstrates professionalism and a commitment to resolving the tenant's concerns effectively.Rate this question:
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- 13.
Which are important questions to ask when qualifying a prospective tenant?
- A.
The personal preferences of the tenant
- B.
Which is the most important to the tenant when looking for an apartment home
- C.
If the rent required is within their budget
- D.
All the above
Correct Answer
D. All the aboveExplanation
When qualifying a prospective tenant, it is important to ask about their personal preferences, as this will help determine if the property meets their needs and if they will be satisfied living there. Additionally, asking about the tenant's priorities when looking for an apartment home is crucial to ensure that their expectations align with what the property has to offer. Lastly, inquiring about the rent budget is essential to ensure that the tenant can afford the property and will be able to make timely rent payments. Therefore, all of the above questions are important when qualifying a prospective tenant.Rate this question:
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- 14.
Market Rent is the amount a comparable unit would command in a competitive market.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Market Rent refers to the amount of rent that a comparable unit would be able to command in a competitive market. This means that if a similar property is available for rent in the same market, the market rent would be the amount that property could be rented for. In other words, market rent is the fair market value of a rental property, based on the current market conditions and the demand for similar units. Therefore, the statement "Market Rent is the amount a comparable unit would command in a competitive market" is true.Rate this question:
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- 15.
Rent Control Laws are the local laws that set upper limits on rental rates.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Rent control laws are indeed local laws that establish maximum limits on rental rates. These laws are implemented by local governments to protect tenants from excessive rent increases and to ensure affordable housing options. By setting upper limits on rental rates, these laws aim to prevent landlords from taking advantage of the housing market and to provide stability for tenants.Rate this question:
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- 16.
Tracking the traffic statistics may help you in evaluating the success of your marketing plan by:
- A.
Measuring the effectiveness of the Leasing Consultants
- B.
Enabling the determination of cost per rental
- C.
Monitoring which media are read by your target market
- D.
All the above
Correct Answer
D. All the aboveExplanation
Tracking the traffic statistics allows you to measure the effectiveness of the Leasing Consultants by analyzing the number of leads generated and conversions made. It also enables you to determine the cost per rental by comparing the advertising expenses with the number of rentals achieved. Additionally, by monitoring which media are read by your target market, you can identify the most effective advertising channels and make informed decisions about where to allocate your marketing budget. Therefore, all of the given options contribute to evaluating the success of your marketing plan.Rate this question:
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- 17.
Inviting a prospective tenant to fill out and sign an application after showing a unit is called:
- A.
Begging
- B.
Merchandising
- C.
Closing
- D.
Canvassing
Correct Answer
C. ClosingExplanation
Closing refers to the final step in the sales process where the salesperson invites the prospective tenant to fill out and sign an application after showing a unit. This is the point where the salesperson attempts to secure a commitment from the prospect and finalize the deal. The term "closing" is commonly used in sales and refers to the act of bringing a sale to a successful conclusion.Rate this question:
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- 18.
Subleasing is the leasing of the premises by a tenant to a third party for part of the tenant's remaining term.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Subleasing refers to the act of a tenant leasing out their rented premises to another party for a portion of the original lease term. This means that the original tenant becomes a sublessor, while the third party becomes the sublessee. The sublessee will occupy the premises and fulfill the obligations of the lease agreement with the sublessor, while the sublessor remains responsible for the lease agreement with the landlord. Therefore, the statement "Subleasing is the leasing of the premises by a tenant to a third party for part of the tenant's remaining term" is true.Rate this question:
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- 19.
It is permissible to advise families with young children to wait until a first-floor unit becomes available.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It is not permissible to advise families with young children to wait until a first-floor unit becomes available. This may be considered discriminatory as it is based on the assumption that families with young children are unable to safely navigate stairs or live on higher floors. It is important to provide equal opportunities and fair housing options to all individuals, regardless of their family status.Rate this question:
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- 20.
A Leasing Consultant's job requires excellent customer service skills, the ability to sell, and the ability to solve problems.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because a Leasing Consultant's job involves interacting with customers and potential tenants on a daily basis. They need to have excellent customer service skills to effectively address their needs and concerns. Additionally, leasing consultants are responsible for promoting and selling rental properties, so they must possess the ability to sell and convince potential tenants. Lastly, they often encounter various issues and challenges during the leasing process, so problem-solving skills are essential for handling and resolving these issues efficiently.Rate this question:
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- 21.
"Arrears" refers to:
- A.
How late the landlord is in fixing damages in the apartment
- B.
How late the tenant is in paying their rent
- C.
Both "A" and "B"
- D.
Neither "A" nor "B"
Correct Answer
B. How late the tenant is in paying their rentExplanation
Arrears refers to the amount of money that is owed and overdue. In the context of the given question, it specifically refers to how late the tenant is in paying their rent. It does not refer to the landlord's responsibility in fixing damages or any other scenario.Rate this question:
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- 22.
"Default" refers to any obligation, including payment of rent, that the tenant fails to perform.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because "default" refers to any obligation that the tenant fails to perform, which includes the payment of rent. In other words, if the tenant fails to pay their rent, they are in default.Rate this question:
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- 23.
A property with a "no pets" policy means that visually impaired individuals are not permitted to have guide dogs.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A property with a "no pets" policy does not necessarily mean that visually impaired individuals are not permitted to have guide dogs. In many jurisdictions, guide dogs are considered as service animals and are exempt from pet restrictions. Therefore, visually impaired individuals are usually allowed to have guide dogs even in properties with a "no pets" policy.Rate this question:
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- 24.
The Federal Fair Housing Law:
- A.
Forbids discrimination of renting an apartment based on race, color, creed, national origin or gender.
- B.
Means that anyone that can pay the rent is allowed to be a tenant, even if they are a danger to other tenants.
- C.
The prospective tenant does not need to sign a lease if they don't want to.
- D.
All of the above.
Correct Answer
A. Forbids discrimination of renting an apartment based on race, color, creed, national origin or gender.Explanation
The correct answer is that the Federal Fair Housing Law forbids discrimination of renting an apartment based on race, color, creed, national origin or gender. This means that landlords cannot refuse to rent to someone based on these factors.Rate this question:
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- 25.
You return from a tour and you are about to lease to your prospect. A current resident enters your office and asks for assistance. Who do you help first and why?
- A.
The prospect because a newly signed lease is more important.
- B.
The current resident because they already live there and are more important.
- C.
Assess the needs of the current resident and make your decision based on that.
- D.
None of the above.
Correct Answer
C. Assess the needs of the current resident and make your decision based on that.Explanation
The correct answer is to assess the needs of the current resident and make your decision based on that. This is because it is important to prioritize the needs of the person who is already living there and may require immediate assistance. By assessing their needs, you can determine the urgency of their situation and provide appropriate help.Rate this question:
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 15, 2019Quiz Created by
Steve
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