Making Returns - Listening Practice
Listen to the different conversations and answer the questions.
- 1.
- 2.
- 3.
Clerk: Can I help you? Customer: Yes, I’d like to return this ________. Clerk: Sure, may I ask why you’re returning it? Customer: I bought it for my son, but it’s ________. Clerk: Do you have your ________? Customer: Yes, here it is. Clerk: I’m sorry, this jacket was on sale. There are no ________ on sale items. Customer: Oh, can I ________ it then? Clerk: Yes, you can exchange it for something else or we can give you ________. Customer: Do you have the jacket in a ________ size? Clerk: Let me check…I’m afraid we’re all ________. Customer: Hmm okay, I’ll take store credit then. How long is it good for? Clerk: It’s good for ________. Customer: Thank you, I’ll come back later to see if I can find something else for my son.
Explanation
The conversation is about a customer who wants to return a jacket because it is too small for their son. The clerk asks for the receipt, but informs the customer that the jacket was on sale and cannot be refunded. The customer asks if they can exchange it instead, and the clerk offers the option of exchanging it for something else or receiving store credit. The customer asks if they have the jacket in a larger size, but the clerk informs them that it is sold out. The customer decides to take store credit and asks how long it is valid for, to which the clerk responds that it is valid for a year.Rate this question:
- 4.
What is the customer trying to return to the store?
- A.
A dress shirt
- B.
A sweater
- C.
A sweatshirt
- D.
A shirt
Correct Answer
B. A sweaterExplanation
The customer is trying to return a sweater to the store.Rate this question:
-
- 5.
Why does the customer want to return the item?
- A.
It's the wrong size.
- B.
The fabric has holes in it.
- C.
It's stained.
- D.
It's the wrong colour.
Correct Answer
A. It's the wrong size.Explanation
The customer wants to return the item because it is the wrong size.Rate this question:
-
- 6.
What does the store clerk NOT offer to do for the customer?
- A.
Return the money.
- B.
Exchange the item.
- C.
Give store credit.
Correct Answer
A. Return the money.Explanation
The store clerk does not offer to return the money to the customer. This means that if the customer wants a refund, they will not be able to get their money back from the store. However, the clerk does offer to exchange the item or give store credit, which means the customer can either get a different item or use the credit towards a future purchase.Rate this question:
-
- 7.
Why can't the clerk help the customer?
- A.
The customer has a receipt.
- B.
The customer didn't follow the instructions for washing the item.
- C.
The item was on final sale
- D.
B and C
Correct Answer
D. B and CExplanation
The clerk cannot help the customer because the customer has a receipt, indicating that they have already made a purchase and do not need any further assistance. Additionally, the customer did not follow the instructions for washing the item, suggesting that any issues or concerns with the item are due to their own negligence. Furthermore, the item was on final sale, meaning that it cannot be returned or exchanged. Therefore, the clerk is unable to provide any assistance in this situation.Rate this question:
-
- 8.
How does the conversation end?
- A.
The store clerk gives the customer a refund.
- B.
The customer exchanges the item.
- C.
The customer leaves the store without the item.
- D.
The customer gets store credit.
Correct Answer
C. The customer leaves the store without the item.Explanation
The conversation ends with the customer leaving the store without the item. This implies that the customer did not receive a refund, exchange, or store credit.Rate this question:
-
- 9.
The store clerk was speaking...
- A.
Politely.
- B.
In a friendly way.
- C.
Impolitely.
- D.
In an angry way.
Correct Answer
A. Politely.Explanation
The correct answer is "politely" because the store clerk was speaking in a respectful and courteous manner. This can be inferred from the given options where "politely" is the most appropriate choice, as it aligns with the positive and respectful tone described in the question.Rate this question:
-
- 10.
Why did the customer get angry?
- A.
Because she couldn't get the money back.
- B.
Because the store sold her something in bad condition.
- C.
Because the store clerk doesn't listen.
- D.
Because she lost her receipt.
Correct Answer
A. Because she couldn't get the money back.Explanation
The customer got angry because she couldn't get the money back. This suggests that she had a problem with a purchase and expected to receive a refund, but the store refused to give her the money back. This likely caused frustration and dissatisfaction, leading to her anger.Rate this question:
-
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 15, 2023Quiz Edited by
ProProfs Editorial Team -
Apr 16, 2020Quiz Created by
RMcNeill
- Cartography Quizzes
- Civics Quizzes
- Economics Quizzes
- El112 Quizzes
- Geography Quizzes
- History Quizzes
- Humanities Quizzes
- Law Quizzes
- Linguistics Quizzes
- Logic Quizzes
- Math Quizzes
- Philosophy Quizzes
- Political Science Quizzes
- Politics Quizzes
- Science Quizzes
- Social Science Quizzes
- Sociology Quizzes
Back to top