Management Information Systems (MIS) Quiz Questions Set 1

Problem solving includes and goes beyond decision making.

• True

• False

__________ auditing is performed by an outside group, such as an accounting or consulting firm such as PricewaterhouseCoopers, Deloitte & Touche, or one of the other major, international accounting firms.

The final stage of the problem-solving process is the ________ stage.

_______ problems are complex problems in which the relationships among the pieces of data are not always clear, the data might be in a variety of formats, and the data is often difficult to manipulate or obtain.

One of the most important functions of any marketing effort is promotion and advertising.

• True

• False

Effective human resource planning often requires computer programs, such as SPSS and SAS, to forecast the future number of employees needed and anticipating the future supply of people for these jobs.

• True

• False

                 The dialogue manager allows users to interact with the DSS to obtain information.

• True

• False

Many departments within an organization are ____________, which means that they focus on generating profits.

                 _____________ is a process that ensures that the finished product meets the customers’ needs.

A(n) ________ is a room that supports decision making, with the decision makers in the same building, combining face-to-face verbal interaction with technology to make the meeting more effective and efficient.

Satisfying is usually used because modeling the problem properly to get an optimal decision would be too difficult, complex, or costly.

• True

• False

One important role of MIS is to provide the right information to the right person in the right format at the right time.

• True

• False

_________ involves analyzing the financial condition of an organization and determining whether financial statements and reports produced by the financial MIS are accurate.

Customer relationship management (CRM) programs, available from some ERP vendors, help a company manage all aspects of customer encounters.

• True

• False

A(n) ____ report summarizes the previous day’s critical activities and is typically available at the beginning of each workday.

• Exception

• Key-indicator

• Demand

• Drill-down

Most GSSs can keep detailed records of a meeting automatically.

• True

• False

                 ____ is a decision-making approach that often consists of members offering ideas “off the top of their heads.”

• The nominal group technique

• Brainstorming

• The group consensus approach

• The delphi approach

A(n) ____ is concerned with activities related to previous, current, and potential employees of the organization.

• Accounting MIS

• Human resource MIS

• Geographic information system

• Marketing MIS

___________ centers are divisions within the company that focus primarily on sales or revenues, such as a marketing or sales department.

                 One-of-a kind decisions are typically handled by a(n) ______________ DSS.

________ problems are straightforward, requiring known facts and relationships.

                 A(n) ______ DSS primarily performs qualitative analysis based on the company’s databases.

                Optimization models never use problem constraints.

• True

• False

By using a flexible manufacturing system, the time and cost to change manufacturing jobs can be substantially reduced, and companies can react quickly to market needs and competition.

• True

• False

A(n) _______ DSS primarily performs mathematical or quantitative analysis.

                 The first stage in the problem-solving process is the ____ stage.

• Intelligence

• Design

• Monitoring

• Choice

Key-indicator reports are used by managers and executives to take quick, corrective action on significant aspects of the business.

• True

• False

                 A(n) ____ model is one that finds a good — but not necessarily the best — problem solution.

• Satisfying

• Ad hoc

• SaR

• Heuristic

____ involves determining long-term objectives by analyzing the strengths and weaknesses of the organization, predicting future trends, and projecting the development of new product lines.

• Group consensus

• Teleconferencing

• Strategic planning

• Heuristic

Internal sources of data can include customers, suppliers, competitors, and stockholders, whose data is not already captured by the TPS, as well as other sources, such as the Internet.

• True

• False

____________ decisions deal with unusual or exceptional situations.

A(n) _______ is a user interface that allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.

A ____ allows managers and decision makers to perform quantitative analysis on both internal and external data.

• Cost center

• Group support system

• Revenue center

• Model base

Satisfying models normally look at all possible solutions to a problem.

• True

• False

A database management system is an organized collection of people, procedures, software, databases, and devices used to help make decisions that solve problems.

• True

• False

A ____ supports managerial activities in product development, distribution, pricing decisions, promotional effectiveness, and sales forecasting.

• Financial MIS

• Human resource MIS

• Geographic information system

• Marketing MIS

____ is often used to coordinate the use of models in a DSS, including financial, statistical analysis, graphical, and project-management models.

• Model management software

• Work group software

• Delphi

• Group support software

                 ____ reports are automatically produced when a situation is unusual or requires management action.

• Exception

• Key-indicator

• Demand

• Drill-down

____ is an approach that maintains inventory at the lowest levels without sacrificing the availability of finished products.

• Just-in-time inventory and manufacturing

• Computer-assisted manufacturing

• Materials requirement planning

• Computer-integrated manufacturing

The subsystems and outputs in a ____ MIS monitor and control the flow of materials, products, and services through the organization.

• Financial

• Human resource

• Manufacturing

• Marketing

DSSs can often give companies and other organizations a competitive advantage by providing the right information to the right people in the right format and at the right time.

• True

• False

                 ____ uses computers to link the components of the production process into an effective system.

• Just-in-time inventory

• Computer-assisted manufacturing

• Materials requirement planning

• Computer-integrated manufacturing

                 Examples of ad hoc DSSs include systems that support portfolio and investment decisions and production scheduling.

• True

• False

____ occurs when members of group assume that they have made the right decision without examining alternatives.

• Groupthink

• Brainstorming

• Group consensus

• Strategic planning

                 The primary purpose of a DSS is to help an organization achieve its goals by providing managers with insight into the regular operations of the organization so that they can control, organize, and plan more effectively.

• True

• False

Computers can directly control manufacturing equipment, using systems called ____.

• Just-in-time inventory

• Computer-assisted manufacturing

• Materials requirement planning

• Computer-integrated manufacturing

                 The basic goal of computer integrated manufacturing is to determine when finished products, such as automobiles or airplanes, are needed and then to work backward to determine deadlines and resources needed, such as engines and tires, to complete the final product on schedule.

• True

• False

In some cases, a(n) ____ supports decision making of members of the board of directors, who are responsible to stockholders.

• Institutional DSS

• Financial MIS

• Flexible manufacturing system

• Executive support system