1.
I’m a Victor member and now feel nervous about flying with you. How can you guarantee my safety and reassure me that your aircraft are safe?
2.
In the event of a data breach, the following two people should be contacted immediately;
Correct Answer
C. Guy Winterflood & Iain Lewis
Explanation
Guy Winterflood and Iain Lewis should be contacted immediately in the event of a data breach. The reason for this is not provided in the given information, but it can be assumed that they are the designated individuals responsible for handling such incidents. They may have the necessary expertise and authority to assess the situation, contain the breach, and initiate appropriate measures to mitigate the damage caused by the breach. Contacting them promptly can help ensure a swift and effective response to the data breach.
3.
In the event of an emergency, the first person to receive information, via phone, email, etc, should calmly note as many key details as possible, identifying the core facts about the emergency, and detailing the time of call/information received.
Correct Answer
A. True
Explanation
In the event of an emergency, it is important for the first person receiving information to calmly note as many key details as possible. This includes identifying the core facts about the emergency and detailing the time of the call or information received. By doing so, the person can provide accurate and valuable information to emergency responders, helping them to effectively handle the situation. Therefore, the statement that the first person should calmly note key details is true.
4.
As Crisis Management Director (CMD) ________ should be the first point of contact so that they can determine the severity of the issue.
Correct Answer
Mike Ryan
Explanation
Mike Ryan should be the first point of contact as Crisis Management Director (CMD) because he is responsible for managing crises and emergencies. As the CMD, he has the expertise and knowledge to assess the severity of the issue and take appropriate actions. Being the first point of contact allows him to gather information quickly and make informed decisions to effectively handle the crisis situation.
5.
Should the Crisis Management Director not be available, the cascade detailed on the callout sheet will apply with _______ being the secondary point of contact.
Correct Answer
B. Guy Winterflood
Explanation
If the Crisis Management Director is not available, the cascade detailed on the callout sheet will apply with Guy Winterflood being the secondary point of contact.
6.
In the event of an emergency involving IT, power outage, telephone connections, Oliver Mundy will be the next point of contact.
Correct Answer
B. False
Explanation
Iain Lewis will be the next point of contact for all IT, Power Outages, and telephone connections.
7.
Should the Victor receive a call from press or social media asking for a comment on an incident, the staff member receiving the call/email should;
Correct Answer
D. All of the above
Explanation
The staff member receiving the call/email should follow all of the above options. They should pass the request onto Ben Lovett or Dan Northover, refrain from commenting themselves, and pass the details to Ben/Dan as soon as possible. This ensures that the appropriate individuals are notified and can handle the situation effectively.
8.
If the call is received out of UK office hours, Jean De Looz in the New York office will be the primary point of contact.
Correct Answer
A. True
Explanation
If the call is received outside of UK office hours, Jean De Looz in the New York office will be the primary point of contact. This means that if someone calls outside of the UK office's operating hours, Jean De Looz will be the main person to handle the call in the New York office. Therefore, the statement is true.
9.
If it is confirmed that the incident has connection to Victor, the ________ will be activated to alert all necessary parties.
Correct Answer
crisis cascade
Explanation
If it is confirmed that the incident has a connection to Victor, the crisis cascade will be activated to alert all necessary parties. A crisis cascade is a series of actions or events that occur in response to a crisis situation. In this case, once it is determined that Victor is involved in the incident, the crisis cascade will be triggered to ensure that all relevant parties are notified and can take appropriate actions to address the crisis.
10.
The two fire warden's for the New York office are;
Correct Answer
B. Josh and Christian
11.
In case of a building evacuation, the primary assembly area will be;
Correct Answer
D. Union Square between East 16th and East 15th Street
Explanation
In case of a building evacuation, the primary assembly area will be Union Square between East 16th and East 15th Street.
12.
Communication on closure of the NYC WeWork offices due to incident will come through which of the following channels?
Correct Answer
B. WeWork app message
Explanation
The correct answer is WeWork app message. Communication on the closure of the NYC WeWork offices due to an incident will come through the WeWork app message. This channel is likely to be used because it is a direct and efficient way to reach all WeWork employees who have the app installed on their devices. It ensures that the message is delivered quickly and can be easily accessed by the employees.
13.
During an incident, the initial information receiver is responsible for commencing a log of events, beginning with the initial notification to the CMD (crisis management director). The incident log sheet should be used to log which of the following details? Select all that apply
Correct Answer(s)
A. Operator Name
B. Aircraft Involved
C. Name of news channel
D. Severity of incident
Explanation
The initial information receiver is responsible for commencing a log of events during an incident. The incident log sheet should be used to log the Operator Name, Aircraft Involved, Name of news channel, and Severity of incident. These details are important for record-keeping and for providing accurate information to the CMD (crisis management director) and other relevant parties involved in managing the incident.
14.
Ben Lovett is our PR Director
Correct Answer
A. True
Explanation
The given statement states that Ben Lovett is our PR Director. Since the statement is a direct assertion, it can be considered true.
15.
All calls from journalists will be referred directly to the PR Director.
Correct Answer
A. True
Explanation
This statement indicates that all calls from journalists will be directly forwarded to the PR Director. Therefore, the correct answer is true, as it implies that there will be no intermediaries or other staff members involved in handling journalist calls.
16.
Calls from third parties (eg family members, etc) will be referred directly to the Crisis Management Director. The recipient of the call should ________ with the caller but must not give out any information.
Correct Answer
empathise
Explanation
The recipient of the call should empathize with the caller but must not give out any information. This means that they should understand and share the feelings of the caller, showing compassion and support. However, they should not disclose any sensitive or confidential information to the caller, as this could potentially compromise the crisis management process.
17.
Who is responsible for all direct communications with the Operator and identifying the Operator’s nominated Crisis Management Director?
Correct Answer
B. The CMD
Explanation
The Crisis Management Director (CMD) is responsible for all direct communications with the Operator and identifying the Operator's nominated CMD.
18.
Which is an appropriate answer if queried by a someone outside Victor regarding an incident that occurred involving a Victor flight?
Correct Answer
C. We are aware of an incident involving a flight booked through our marketplace and are currently assisting the relevant authorities. Whilst those authorities officially investigate we cannot comment further
Explanation
The given answer is appropriate because it acknowledges the incident and states that the company is currently assisting the relevant authorities. It also mentions that further comments cannot be made until the official investigation is completed. This response shows that the company is taking the incident seriously and is cooperating with the authorities, which is a responsible and appropriate action to take in such situations.
19.
Which is an appropriate response if queried about fatalities on board a Victor flight? Select all that apply
Correct Answer(s)
A. I can confirm the aircraft was booked through Victor.
B. The aircraft operator will issue/is issuing relevant details concerning the incident.
C. Our thoughts are with those affected
Explanation
The given correct answer options provide appropriate responses when queried about fatalities on board a Victor flight. "I can confirm the aircraft was booked through Victor" acknowledges the query and provides relevant information. "The aircraft operator will issue/is issuing relevant details concerning the incident" assures that the relevant details will be provided by the responsible party. "Our thoughts are with those affected" expresses empathy and concern for the affected individuals.
20.
What is an appropriate response to the following questions:
We have heard an aircraft has crashed? Is it a Victor aircraft?
Correct Answer(s)
B. Victor does not operate aircraft
C. Victor is an online booking platform
Explanation
The appropriate response to the question is "Victor does not operate aircraft, Victor is an online booking platform" because it directly addresses the incorrect statement made in the question. It clarifies that Victor is not involved in operating aircraft, but rather it is an online booking platform. This response provides accurate information and corrects any confusion or misinformation.