Fundamentals Of Business Communication Quiz

1.

Five generally recognized core cultural dimensions are:

A.

Ethnicity, race, gender, age, and physical disability.
B.

Corporate, multicultural, language, ethnicity, and global.
C.

English, German, Scandinavian, French, and Japanese.
D.

Friends, colleagues, employers, employees, and family.

Correct Answer
A. Ethnicity, race, gender, age, and pHysical disability.

Explanation
The correct answer is ethnicity, race, gender, age, and physical disability. These five dimensions are generally recognized as core cultural dimensions because they play a significant role in shaping an individual's identity and experiences within society. Ethnicity and race refer to a person's cultural and racial background, which can influence their traditions, customs, and social interactions. Gender relates to the roles, behaviors, and expectations associated with being male or female. Age represents the different stages of life and the unique experiences and perspectives that come with each age group. Physical disability refers to impairments that may affect a person's mobility, senses, or cognitive abilities, influencing their daily life and interactions with others.

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2.

In Germany business communication generally requires that business transactions:

A.

Begin with small talk.
B.

Are indirectly discussed.
C.

Rely on informal relationships and. understandings
D.

Focuses on getting the job done.

Correct Answer
D. Focuses on getting the job done.

Explanation
In Germany, business communication is known for its directness and efficiency. Germans value professionalism and practicality in their work interactions. Therefore, the focus is on getting the job done rather than engaging in small talk or relying on informal relationships. This approach helps to ensure clear communication and effective decision-making in business transactions.

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3.

The primary business language, even in countries for which English is the second language, is:

A.

English
B.

Indirect
C.

French
D.

Spanish

Correct Answer
A. English

Explanation
English is the primary business language, even in countries where English is not the first language. This is because English has become the global language of business and communication. It is widely spoken and understood by people from different countries and cultures, making it easier to conduct international business transactions. English proficiency is considered essential for success in the global business world, as it allows for effective communication and collaboration with partners, clients, and colleagues from around the world.

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4.

Examples of communication challenges in a global environment are:

A.

Not understanding cultural differences
B.

Differences in time
C.

Words that have different meanings and connotations and different language patterns for parts of speech
D.

A, b, and c

Correct Answer
C. Words that have different meanings and connotations and different language patterns for parts of speech

Explanation
In a global environment, communication challenges arise due to cultural differences, differences in time, and words that have different meanings and connotations, as well as different language patterns for parts of speech. These factors can lead to misunderstandings, misinterpretations, and ineffective communication between individuals from different cultural backgrounds. It is important to be aware of these challenges and adapt communication strategies accordingly to ensure effective cross-cultural communication.

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5.

Cultural barriers that may prohibit effective multicultural communication include:

A.

Cultural relativism, ethnocentrism, and a knowledge of your own culture.
B.

Discrimination and harrassment, language, cultural relativism, and ethnocentrism.
C.

Quid pro quo, high-context culture, and the acceptance of the needs of others.
D.

Stereotypes, hostile environment, and a common business language.

Correct Answer
B. Discrimination and harrassment, language, cultural relativism, and ethnocentrism.

6.

Global communication challenges include:

A.

Variations in time, holidays, days in a workweek, and language.
B.

Direct and indirect communication styles, belief that there is more than one right way, and shared meanings.
C.

Lack of understanding of other cultures and placing a high value on mutual understanding.
D.

Productivity and favorable relationships.

Correct Answer
A. Variations in time, holidays, days in a workweek, and language.

Explanation
The correct answer is variations in time, holidays, days in a workweek, and language. Global communication challenges can arise due to differences in time zones, which can make it difficult to schedule meetings or coordinate activities. Holidays and days in a workweek can also vary across different countries, leading to potential conflicts or misunderstandings. Additionally, language barriers can pose a significant challenge in global communication, as individuals may have different levels of fluency or may not understand each other's native languages. These factors can all contribute to difficulties in effectively communicating and collaborating across cultures.

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7.

Countries with a general preference for indirect communication are likely also to

A.

Value individualism.
B.

Value family and group authority.
C.

Place a higher value on words than shared background.
D.

Favor structured messages with technical details.

Correct Answer
B. Value family and group authority.

Explanation
Countries that prefer indirect communication often prioritize the authority of family and groups. This is because indirect communication allows for the preservation of harmony and avoids direct confrontation, which is important in cultures that place a high value on maintaining strong family and group ties. In such societies, the opinions and decisions of family and group leaders hold significant weight, and individuals tend to defer to their authority.

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8.

Which of the following is NOT a characteristic of language variations?

A.

Translation of slogans may have different meanings.
B.

Words such as “gift” may have a different meaning.
C.

The use and arrangement of parts of speech vary in different languages.
D.

Nonverbal signals are the same or similar in different countries; for example, a smile is a smile.

Correct Answer
D. Nonverbal signals are the same or similar in different countries; for example, a smile is a smile.

9.

The belief that your own cultural traditions and values are correct and superior is:

A.

Cultural relativism.
B.

A stereotype.
C.

Ethnocentrism
D.

Quid pro quo.

Correct Answer
C. Ethnocentrism

Explanation
Ethnocentrism refers to the belief that one's own cultural traditions and values are correct and superior to others. It involves judging other cultures based on the standards and norms of one's own culture. This perspective often leads to a biased and narrow-minded view of other cultures, disregarding their unique practices and beliefs. Ethnocentrism can hinder cultural understanding and appreciation, as it promotes a sense of superiority and dismisses the value of diversity.

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10.

Strategies for effective global communication include:

A.

Communicating by telephone instead of e-mail or postal mail.
B.

Using a translator when speaking to a person whose English is a second language.
C.

Learning about other cultures and apply what you learn.
D.

Avoiding use of any words in a language other than your own to avoid being incorrect.

Correct Answer
C. Learning about other cultures and apply what you learn.

Explanation
The correct answer is learning about other cultures and applying what you learn. This strategy is effective for global communication because it allows individuals to understand and respect cultural differences. By learning about other cultures, individuals can adapt their communication style and behavior to be more appropriate and effective when interacting with people from different backgrounds. Applying this knowledge helps to bridge cultural gaps and promotes better understanding and collaboration in a global context.

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