Computer Servicing and Support - Level 2 - Internal Assessment

The correct answer is "Home Page" because the front or main page of a website is commonly referred to as the home page. It is the initial page that users see when they visit a website and often contains an overview of the website's content and navigation options. The home page serves as a starting point for users to explore the website and find the information they are looking for.

The ping command is used to send a request to a specific host or IP address and waits for a response. If a response is received, it indicates that both hosts are communicating successfully. Therefore, the ping command is the most suitable option for the given explanation.

Tracert is the correct answer because it is a command used to trace the route that packets take from your computer to a destination IP address or domain. It displays a list of all the routers or hops that the packets pass through, showing the time it takes for each hop. This allows you to track the path that the ping packets follow, helping to identify any network issues or delays along the way.

Using jargon is not allowed when providing remote support to a client. Jargon refers to technical or specialized terminology that may be difficult for the client to understand. When providing remote support, it is important to communicate in a clear and concise manner, using language that the client can easily comprehend. Using jargon can confuse the client and hinder effective communication, making it difficult to resolve the problem efficiently. Therefore, it is best to avoid using technical terms and instead use simple and understandable language when providing remote support to a client.

The command "ipconfig /all" is used to display detailed information about the network configuration of a computer. It provides information such as IP address, subnet mask, default gateway, DNS servers, and other network settings. By using this command, one can obtain a comprehensive overview of the network configuration, making it the most suitable option for getting detailed information.

Chrome is the correct answer because it is the web browser developed and released by Google. It is one of the most popular web browsers used globally and is known for its speed, simplicity, and security features. Chrome offers a user-friendly interface, supports various extensions, and is compatible with multiple operating systems.

To find the network configuration as a new IT admin, you should use "ipconfig." This command is commonly used in Windows operating systems to display the current IP configuration of all network interfaces, including IP address, subnet mask, and default gateway. It provides essential information about the network settings, allowing the admin to troubleshoot network connectivity issues, check DNS settings, and verify the assigned IP address. The other options, cmd, NetBIOS, and ifconfig, are not specifically designed for retrieving network configuration details in a Windows environment.

An advantage of using remote helpdesk support is that it relieves users from the discomfort of being asked to perform diagnostics. This means that users do not have to go through the hassle of trying to troubleshoot and fix issues themselves, as the support personnel can remotely access their desktop and resolve the problem. This saves time and effort for the users and allows them to continue their work without interruption.

The correct format of an email address is "[email protected]" because it follows the standard structure of an email address, which consists of a name or username followed by the @ symbol, the domain name (website), and the top-level domain (org.ca).

Cortana is not a search engine, but rather a virtual assistant developed by Microsoft. While search engines like Bing, DuckDuckGo, and Yahoo are used to search for information on the internet, Cortana is designed to assist users with tasks, provide recommendations, and perform actions based on voice commands.

The process of transferring files from a computer on the Internet to your computer is called uploading. This involves sending data or files from a local device to a remote server or computer. It is the opposite of downloading, which refers to transferring files from a remote server to a local device. Uploading is commonly used when sharing files, submitting documents, or backing up data to a cloud storage service.

The correct answer is to politely decline the coworker's request for immediate help with installing software and prioritize assisting the important client with their support ticket. By explaining that you are currently on your way to help Mr/s. X and offering to address the coworker's request after attending to the client's needs, you demonstrate professionalism, prioritize tasks, and ensure that both individuals receive the necessary assistance in a timely manner.

The given correct answer is "Verifying that the network adapter is functional". In order to determine if the Ethernet NIC is working, checking the Device Manager is a common step. Device Manager provides information about the status and functionality of hardware devices installed in the computer, including network adapters. By checking the Device Manager, one can verify if the network adapter is functioning properly or if there are any issues with it. This step helps in diagnosing the network problem and narrowing down the possible causes.

The correct answer is Cisco WebEx because Cisco WebEx is not primarily a remote helpdesk platform. It is a web conferencing and video conferencing platform that allows users to collaborate and communicate online. While it does offer some remote support features, it is not specifically designed as a dedicated remote helpdesk platform like Remote desktop, TeamViewer, and AnyDesk.

The address bar is the correct answer because it is the box at the top of the browser window that displays the entire URL or web site address. It allows users to input or view the address of the website they want to visit.