LIQUOR RETAIL 101 Quiz

1. "I commit to showing up on time and prepared (15 minutes prior to the shift start time). I commit to adhering to all MOUSE policies and representing the MOUSE brand in a positive and professional manner. I am committed to creating an EXCEPTIONAL "WOW" memorable customer service experience!"

I agree

I disagree

The given statement expresses a commitment to certain behaviors and values. By agreeing with this statement, the person is indicating their willingness to show up on time and prepared, follow company policies, represent the brand positively and professionally, and provide exceptional customer service.

Explanation

The given statement expresses a commitment to certain behaviors and values. By agreeing with this statement, the person is indicating their willingness to show up on time and prepared, follow company policies, represent the brand positively and professionally, and provide exceptional customer service.

2. Please select the correct statement.

Wine Samples can be consumed anywhere in the store.

Wine Samples must be consumed at the tasting table.

The correct statement is that wine samples must be consumed at the tasting table. This means that customers are not allowed to take the wine samples and consume them anywhere else in the store. They are required to drink the samples at the designated tasting table.

Explanation

The correct statement is that wine samples must be consumed at the tasting table. This means that customers are not allowed to take the wine samples and consume them anywhere else in the store. They are required to drink the samples at the designated tasting table.

3. Select the correct answer below. What do you do if the store has sold out of your scheduled brand?

Choose an alternative brand yourself or ask the staff.

End your tasting early.

Contact MOUSE Marketing immediately for an alternative brand.

If the store has sold out of your scheduled brand, the best course of action would be to contact MOUSE Marketing immediately for an alternative brand. This option suggests that MOUSE Marketing is responsible for managing the availability of alternative brands and can provide assistance in finding a suitable replacement. Selecting an alternative brand yourself or asking the staff may not guarantee a satisfactory substitute, and ending your tasting early would not address the issue of the sold-out brand.

Explanation

If the store has sold out of your scheduled brand, the best course of action would be to contact MOUSE Marketing immediately for an alternative brand. This option suggests that MOUSE Marketing is responsible for managing the availability of alternative brands and can provide assistance in finding a suitable replacement. Selecting an alternative brand yourself or asking the staff may not guarantee a satisfactory substitute, and ending your tasting early would not address the issue of the sold-out brand.

4. Select all Important documents that will be included in your event kit:

Supply Checklist: Outlines what you must bring/buy.

Script: What you need to say.

Set up Instructions: How to set up your display.

Feedback Form: Your event recap information.

None of the above, all these documents are sent via email.

The given answer includes all the important documents that will be included in the event kit. The Supply Checklist outlines what must be brought or bought, the Script includes what needs to be said, the Set up Instructions provide guidance on setting up the display, and the Feedback Form is used for event recap information. This suggests that these documents are necessary for the event and are not sent via email.

Explanation

The given answer includes all the important documents that will be included in the event kit. The Supply Checklist outlines what must be brought or bought, the Script includes what needs to be said, the Set up Instructions provide guidance on setting up the display, and the Feedback Form is used for event recap information. This suggests that these documents are necessary for the event and are not sent via email.

Submit

5. Your script is an important tool in helping you achieve your sales goals. What is the FINAL, and most important thing you need to say at the end of your script?

Tell them to take a cracker.

Give them a compliment.

Say “Would you like to take a bottle home?” and hand them a bottle.

The final and most important thing to say at the end of your script is to ask the customer if they would like to take a bottle home and then actually hand them a bottle. This not only creates a sense of urgency and a call to action, but it also provides a tangible item that they can take with them, which can further reinforce their decision to make a purchase.

Explanation

The final and most important thing to say at the end of your script is to ask the customer if they would like to take a bottle home and then actually hand them a bottle. This not only creates a sense of urgency and a call to action, but it also provides a tangible item that they can take with them, which can further reinforce their decision to make a purchase.

6. Please select TRUE or FALSE for the following statement. You may use your cellphone for personal reasons during your shift, including texting, phone calls and checking emails or to look up product information.

True

False

The statement is false because using a cellphone for personal reasons, such as texting, phone calls, checking emails, or looking up product information, is generally not allowed during a shift. Most workplaces have policies in place that restrict the use of personal cellphones to ensure productivity and minimize distractions.

Explanation

The statement is false because using a cellphone for personal reasons, such as texting, phone calls, checking emails, or looking up product information, is generally not allowed during a shift. Most workplaces have policies in place that restrict the use of personal cellphones to ensure productivity and minimize distractions.

7. Select all statements that apply to best describe the required uniform.

Casual wear. All black, or black pants and white top.

Branded clothing item included in kit.

Business professional wear. All black, or black pants and white top.

All of the above.

The required uniform includes a branded clothing item included in the kit, as well as business professional wear, which can be either all black or black pants with a white top.

Explanation

The required uniform includes a branded clothing item included in the kit, as well as business professional wear, which can be either all black or black pants with a white top.

Submit

8. Place the following steps in the correct order. When you arrive at the store, you are required to do the following:

Run a starting inventory report.

Check in with your scheduling personnel once you arrive.

Introduce yourself to the manager.

Get Excited! It's time to Sell!

Locate the tasting bar.

Use your "Set-up Instructions" to set up your bar.

Have photo taken of you at your set up & put phone away!

Submit

9. Place the following steps in the correct order. At the end of your shift, you are required to do the following:

Count and record your Empty Bottles.

Tear down/clean up your tasting bar.

Run an ending inventory report.

Submit your Feedback Form online within 24hrs.

Complete the rest of your Feedback Form.

Submit

10. Place the following steps in the correct order. How do you open a wine bottle?

Using the second ‘step’ of the lever, pull the cork out of the bottle completely.

Place the tip of the screw into the cork at an angle. Then, straighten the screw as you begin twisting it. This will center the screw perfectly in the cork.

Using the first ‘step’ of the lever, pull the cork out of the bottle part way.

Twist the screw fully into the cork.

Using the knife on your corkscrew, cut below the rim of the bottle to remove the foil capsule.

Submit

Liquor Retail 101 Quiz