John Deere Core Training Test
- 1.
When confirming a contractor in Avetta what color flag(s) are approved to enter to conduct work? Select all that apply.
- A.
Green Flag
- B.
Yellow Flag
- C.
Red Flag
Correct Answer
A. Green FlagExplanation
Only contractors with a Green flag in Avetta are authorized to enter a Deere facility to preform work. Contractors with a Yellow or Red flag require additional approval prior to being allowed to enter the facility to conduct work.Rate this question:
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- 2.
What information is listed on the daily C-TPAT Expected Shipment Report (ESR)?
- A.
Delivery Location
- B.
C-TPAT Seal Number
- C.
Supplier or Carrier Company
- D.
Container and Trailer Numbers
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
ESR's will have delivery location, C-TPAT seal numbers, Supplier information, and container information for all arriving C-TPAT shipments.Rate this question:
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- 3.
All C-TPAT bolt seals will have a serial number?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
All C-TPAT seals are required to have a serial number. You will use this information to confirm the seal against your ESR.Rate this question:
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- 4.
When completing a C-TPAT seal inspection what does VVTT mean?
- A.
View, Verify, Twist, Turn
- B.
View, Verify, Tug, Twist
- C.
View, Venerable, Tug, Turn
- D.
Verify, View, Touch, Tweek
Correct Answer
B. View, Verify, Tug, TwistExplanation
During a C-TPAT seal inspection, the acronym VVTT stands for View, Verify, Tug, Twist. This means that the inspector should first visually examine the seal, ensuring that it is intact and has not been tampered with. Then, they should verify the seal's identification number against the documentation to ensure it matches. After that, they should give the seal a tug to check its strength and ensure it is properly secured. Finally, they should twist the seal to ensure it is not loose or easily removable. This sequence of actions helps to ensure the integrity and security of the seal.Rate this question:
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- 5.
If a C-TPAT shipment has a second drop, what information is required to be put on the paperwork for the second stop? Select all that apply.
- A.
Your Name
- B.
Your Employee Number
- C.
Your Location
- D.
Your Post Phone Number
- E.
Your RACFID
Correct Answer(s)
A. Your Name
C. Your Location
D. Your Post pHone NumberExplanation
If you have a C-TPAT shipment that is going to another location after leaving your facility you are required to put YOUR NAME, YOUR LOCATION, and YOUR POST PHONE NUMBER so the second stop can contact you to verify C-TPAT compliance. Failure to do so may result in delays or treating the shipment as a Suspicious Load.Rate this question:
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- 6.
What could be considered a Suspicious C-TPAT Load? Select all that apply. (Hint there are THREE)
- A.
Driver informs you that the shipment is required to be delivered immediately or the factory might stop production.
- B.
You perform the VVTT check and the C-TPAT seal comes off
- C.
Driver tells you they are going to start charging Deere a fee if they aren't allowed to deliver and leave quickly
- D.
You perform your walk around visual inspection and you identify an unsecured entry point into the trailer
- E.
Your ESR indicates that the shipment is a C-TPAT load but there isn't a C-TPAT seal
Correct Answer(s)
B. You perform the VVTT check and the C-TPAT seal comes off
D. You perform your walk around visual inspection and you identify an unsecured entry point into the trailer
E. Your ESR indicates that the shipment is a C-TPAT load but there isn't a C-TPAT sealExplanation
If there is an issue with the C-TPAT bolt, or the trailer is able to be entered without removing the C-TPAT seal, or the officer does not feel comfortable with the situation then the shipment should be treated as a Suspicious Load.Rate this question:
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- 7.
You receive a shipment with a Customs & Border Protection (CBP) cable seal instead of the C-TPAT seal listed on the Expected Shipment Report. You confirm the integrity of the shipping container and CBP seal. You are authorized to grant the vehicle entry into the facility even though the C-TPAT Seal doesn't match your ESR report.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If the shipping container has a CBP seal and we confirm it's integrity we can allow the truck entry even though the CBP seal doesn't match the numbers on the ESR.Rate this question:
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- 8.
It is acceptable to skip steps in the C-TPAT process if a truck driver is in a hurry or you are unsure what to do.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It is never acceptable to skip steps in the C-TPAT process, for any reason.Rate this question:
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- 9.
What steps are you required to take if a Lost & Found item is turned in? (Select all the apply)
- A.
Document the item in the Lost & Found Log
- B.
Contact your manager
- C.
Secure the item where lost and found is stored
- D.
Attempt to contact the owner (If possible)
- E.
Create a Lost & Found Perspective report
- F.
Send out an email to the building informing them of the lost item
Correct Answer(s)
A. Document the item in the Lost & Found Log
C. Secure the item where lost and found is stored
D. Attempt to contact the owner (If possible)
E. Create a Lost & Found Perspective reportExplanation
If a Lost & Found item is turned in or found we are required to:
Document the item in the Lost & Found Log
Attempt to contact the owner
Secure the item where Lost & Found is located
Create a Lost & Found Perspective reportRate this question:
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- 10.
You are required to document ALL Lost & Found items on the Lost & Found log?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
All Lost & Found items that are turned in or found are required to be documented in the Lost & Found log. If an item is returned to the owner we are required to update the log and have the owner sign.Rate this question:
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- 11.
You are working at your post and you receive a Bomb Threat over the phone. The caller informs you that there is a bomb in the building that's going to go off at noon today. After the call who are you required to contact first?
- A.
Your manager
- B.
John Deere Enterprise Security Operations Center (ESOC)
- C.
Your local facility contact
- D.
911
- E.
Another Security Officer for assistance
Correct Answer
D. 911Explanation
911 is required to be called first after all Bomb Threats. The call order is listed on the Bomb Threat Checklist.Rate this question:
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- 12.
If a Suspicious Package is found you should move it to a safe location at least 100 yards away.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
If a Suspicious Package is located, DO NOT TOUCH IT!
Isolate the area immediately and move everyone away.Rate this question:
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- 13.
During a Bomb Threat incident Security Officers/Supervisors can authorize a building evacuation.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Security Officers DO NOT have the authority to order an evacuation of the building.
Officers will follow the direction of John Deere Management, or in their absence instructions given by the ES&P Leadership.Rate this question:
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- 14.
While working at your post you receive a Bomb Threat call. While on the phone with the caller what should you do first?
- A.
Contact 911 on another phone while the caller is on the line
- B.
Grab the Bomb Threat checklist (located at your post and in the back of your post orders) and ask questions to the caller
- C.
Ask the caller if this is a real threat
- D.
Notify your Supervisor
- E.
Send another Security Officer to find the sites facility contact
Correct Answer
B. Grab the Bomb Threat checklist (located at your post and in the back of your post orders) and ask questions to the callerExplanation
You are required to grab the Bomb Threat checklist, ask the questions, and fill out all other information. Gather as much information as possible from the caller to assist Law Enforcement. Bomb Threat Checklists are located at each post and in the back of your post orders. Familiarize yourself with where yours is located.Rate this question:
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- 15.
You are required to complete a Perspective Report after a mandatory ESOC notification event?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
All Mandatory ESOC Notification Events require a Perspective report to be completed as soon as possible. If the incident occurs during the off hours reports can be sent to ESOC for review and approval.Rate this question:
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- 16.
Which incidents below are Mandatory John Deere Enterprise Security Operation Center (ESOC) Notification Events? (Select all that apply) (Hint, there are 11)
- A.
Missing Person reported
- B.
Demonstration on or near Deere property
- C.
Facility Spill
- D.
Bomb Threat
- E.
Business Disruption or Factory stoppage
- F.
Death
- G.
Fire
- H.
Loss of a company device
- I.
Kidnapping
- J.
Media Event (On or near Deere Property)
- K.
Trespassing
- L.
Terrorist Act
- M.
Police on site
- N.
Employee Termination
- O.
Medical incident on site
Correct Answer(s)
A. Missing Person reported
B. Demonstration on or near Deere property
D. Bomb Threat
E. Business Disruption or Factory stoppage
F. Death
G. Fire
I. Kidnapping
J. Media Event (On or near Deere Property)
L. Terrorist Act
M. Police on site
O. Medical incident on siteExplanation
All Mandatory ESOC Notification events also require a Perspective report. If there is ever a question on if you should contact ESOC you should always call. (309) 748-8888Rate this question:
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- 17.
A John Deere Employee has forgotten their badge for the day. Which badge should they receive?
- A.
Badge 1
- B.
Badge 2
- C.
Badge 3
- D.
Badge 4
- E.
Badge 5
Correct Answer
B. Badge 2 -
- 18.
A John Deere Contractor is escorting in another employee from their contract company to assist them for the day. Which badge should they get receive?
- A.
Badge 1
- B.
Badge 2
- C.
Badge 3
- D.
Badge 4
- E.
Badge 5
Correct Answer
C. Badge 3 -
- 19.
Avetta variances require a Perspective Report?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
ALL Avetta variances require a Perspective report that includes documentation on who authorized the contractor to enter without a Green Avetta status.Rate this question:
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- 20.
Who can authorize a contractor with a RED or YELLOW flag in Avetta to enter and preform work? Select all that apply. (Hint, there are three)
- A.
Safety Department
- B.
Facility Engineer
- C.
Security Manager
- D.
Director level manager
- E.
Facility Controller
- F.
Contractor Project Manager
Correct Answer(s)
A. Safety Department
D. Director level manager
E. Facility ControllerExplanation
The ONLY three individuals within John Deere who can authorize a contractor to enter without a Green Avetta status are Safety Representative, Facilities Controller, or a Director level manager.Rate this question:
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- 21.
What is an Avetta variance?
- A.
Authorization by an approved party for a contractor to enter a facility to conduct work without the correct Avetta flag color.
- B.
Denial of entry into a Deere facility based on a contract companies flag color.
- C.
A disagreement between a Contract Company and John Deere.
- D.
A Contractor Management Service
Correct Answer
A. Authorization by an approved party for a contractor to enter a facility to conduct work without the correct Avetta flag color.Explanation
An Avetta variance refers to the authorization given by an approved party for a contractor to enter a facility and conduct work, even if they do not have the correct Avetta flag color. This means that the contractor is allowed to proceed with their work despite not meeting the specific flag color requirement.Rate this question:
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- 22.
A contractor comes to the Security Desk and informs you that they are scheduled to come in and perform electrical work in the building. What is the first step you should take?
- A.
Request an photo ID, enter the contractor into PassagePoint, and contact their site contact.
- B.
Request an photo ID, check Avetta for the contractor company flag status, and proceed based on their flag color.
- C.
Call their facility contact to escort them in.
- D.
Give them a contractor badge and direct them on where they need to go.
Correct Answer
B. Request an pHoto ID, check Avetta for the contractor company flag status, and proceed based on their flag color.Explanation
If your facility uses Avetta and a Contractor comes to the desk and informs you that they are scheduled to come into or onto Deere property to perform work that involves tools of any kind we are REQUIRED to verify the contractors status in Avetta prior to allowing them to enter.Rate this question:
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- 23.
True or False. After we check in a visitor for a meeting we are authorized to give them a badge and allow them entry if they have visited before and know where to go?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
ALL visitors are required to be escorted into and out of Deere facilities by a current badge holder. We are never to provide a badge to the visitor until their host arrives to escort them in.Rate this question:
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- 24.
A Deere Employee is visiting from another facility for one week and requires access to your building. You are authorized to add access to the badge for the duration of their visit?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Security is only authorized to add access for ONE DAY. If a employee requires more than a single day of access they should be directed to the Access Control SharePoint page, or you previously received an authorization email, or they must visit the Security desk each day during their visit.Rate this question:
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- 25.
What are our primary responsibilities while working as Security Officer's at John Deere? Select all that apply. (Hint, there are THREE)
- A.
Enforcing John Deere's Access Control policy
- B.
Emergency Response and Reporting
- C.
Provide Exceptional Customer Service
- D.
Loading and unloading freight
- E.
Visitor Tours
- F.
Contractor/Vendor scheduling
- G.
Preventing and Stopping all crime
Correct Answer(s)
A. Enforcing John Deere's Access Control policy
B. Emergency Response and Reporting
C. Provide Exceptional Customer ServiceExplanation
Our THREE primary responsibilities at John Deere are to 1. Provide exceptional customer service. 2. Enforce John Deere's access control policies. 3. Respond to Emergencies and Report them.Rate this question:
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- 26.
What is a C-TPAT Shipment?
- A.
A shipment across an international border secured with a numbered bolt that meets Customs & Border Protection standards.
- B.
A domestic shipment secured closed with a padlock that only the driver can open.
- C.
A shipment Deere is expecting that requires immediate entry.
- D.
A shipment across an international border that requires special Customs & Border Protection paperwork.
Correct Answer
A. A shipment across an international border secured with a numbered bolt that meets Customs & Border Protection standards.Explanation
A C-TPAT shipment is shipment across an international border that was secured with a numbered bolt that meets Customs & Border Protection standards.Rate this question:
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- 27.
When returning a Lost & Found Item what two steps are you required to complete? Select all that apply.
- A.
Request to see ID and have the individual claiming the item sign the Lost & Found log.
- B.
Take a photo with the individual and the Lost & Found item, just in case.
- C.
Update Perspective and document that the item was claimed.
- D.
Submit a ticket on SharePoint documenting that the Lost & Found item was claimed.
- E.
Contact your Manager to inform them.
Correct Answer(s)
A. Request to see ID and have the individual claiming the item sign the Lost & Found log.
C. Update Perspective and document that the item was claimed.Explanation
1. Request to see ID and have the individual claiming the item sign the Lost & Found log.
2. Update Perspective and document that the item was claimed.
No other steps are required.Rate this question:
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- 28.
When a Visitor/Contractor arrives what are the FOUR key pieces of information you are required to ask for and enter into PassagePoint?
- A.
Photo Identification
- B.
Business or Cellular Telephone Number
- C.
Name of the Company they are representing
- D.
Name of the employee/contractor who will serve as their host.
- E.
Vehicle Information
- F.
Length of Visit
- G.
Birthdate
- H.
Social Security Number
Correct Answer(s)
A. pHoto Identification
B. Business or Cellular TelepHone Number
C. Name of the Company they are representing
D. Name of the employee/contractor who will serve as their host.Explanation
We are required to collect FOUR key pieces of information from ALL visitors and enter it into PassagePoint.
1. Photo ID
2. Business telephone number
3. Name of the Company they are representing
4. Name of their hostRate this question:
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- 29.
While checking a visitor into PassagePoint an alert pops up that informs you this individual matches someone on the Lookout List. This is the same person who is standing at the desk. What should you do first?
- A.
Read the warning information and follow the instructions listed in the 'Actions to Take' section.
- B.
Immediately call 911
- C.
Immediately call ESOC
- D.
Immediately push the duress button
Correct Answer
A. Read the warning information and follow the instructions listed in the 'Actions to Take' section.Explanation
Follow the instructions in the 'Actions to Take' section.
If at any point you feel threatened or the individual acts aggressive you should push the duress button and contact 911.Rate this question:
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- 30.
When completing a Perspective report there are SIX approved Employee Status. Select all that apply.
- A.
Deere Employee
- B.
Contingent Employee
- C.
Contract Employee
- D.
Security Officer
- E.
Security Supervisor
- F.
Visitor
- G.
Cleaner
- H.
Deere Contact
- I.
Ambulance Driver
- J.
Factory Manager
- K.
Facility Contact
- L.
Victim
- M.
Criminal
Correct Answer(s)
A. Deere Employee
B. Contingent Employee
C. Contract Employee
D. Security Officer
E. Security Supervisor
F. VisitorExplanation
The SIX approved Employee Statuses are Deere Employee, Security Officer, Security Supervisor, Contractor, Contingent, and Visitor.Rate this question:
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- 31.
True/False If something occurs at your site that's outside of normal every day duties you are required to complete a Perspective Report?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
All issues that occur at the site outside of normal operations are required to be reported in Perspective. Common incidents that require reporting are injuries, accidents, maintenance issues, lost & found, Avetta variances, facility issues, etc.Rate this question:
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- 32.
Perspective Descriptions: The 'Description' section of a Perspective report is required to be filled out in a specific way. Select the correct Perspective Description below.
- A.
Security Officer received a call from a Deere Employee stating that another Deere Employee was experiencing chest pains in Building A and required medical assistance. Security Officer dispatched another Security Officer to the scene, contacted 911, and the Factory Nurse. Deere Employee was transported by ambulance to the hospital.
- B.
At 0901 Deere Employee Paul Johnson reported to Allied Universal Security Officer James Murphy that Deere Employee Michael Martinez was experiencing chest pains in building A. At 0902 Security Officer James Murphy contacted 911 Emergency, John Deere Factory Nurse Mary Jenkins, and Allied Universal Security Officer John Love. At 915 Deere Employee Michael Martinez was transported to Lincoln Memorial Hospital in critical condition.
- C.
Deere Employee was having a heart attack in Building A. Security contacted Emergency Services. Deere Employee taken to the hospital.
- D.
Security Officer James Murphy received a call from Deere Employee Paul Johnson stating that Deere Employee Michael Martinez was having a heart attack in Building A and required medical assistance. Security Officer Murphy dispatched Security Officer Love to the scene, contacted 911, and the Factory Nurse Mary Jenkins. Security completed incident report.
Correct Answer
A. Security Officer received a call from a Deere Employee stating that another Deere Employee was experiencing chest pains in Building A and required medical assistance. Security Officer dispatched another Security Officer to the scene, contacted 911, and the Factory Nurse. Deere Employee was transported by ambulance to the hospital.Explanation
Names, times, dates are not to be included in the 'Description' section of a Perspective report. Only Employee statuses or Deere departments should be named in the Description section.Rate this question:
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- 33.
The Description section of the Perspective report is written in a specific three line format. Select the correct option below.
- A.
How the officer became involved or aware of the incident. The specific action the officer took to resolve the incident. How the incident was resolved.
- B.
Who was involved in the incident. When did the incident occur? What happened?
- C.
Who informed Security. What Security did to resolve the incident. Why did the incident occur?
Correct Answer
A. How the officer became involved or aware of the incident. The specific action the officer took to resolve the incident. How the incident was resolved.Explanation
Perspective Descriptions are always written in a specific three line format. These descriptions are what are shared with ES&P leadership daily.
How the officer became involved or aware of the incident.
The specific action the officer took to resolve the incident.
How the incident was resolved.Rate this question:
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- 34.
If multiple officers are involved in responding to an incident who is responsible for completing a Perspective report?
- A.
Everyone involved completes a narrative detailing their involvement.
- B.
The Officer who originally received the information.
- C.
The officer who responded to the incident.
- D.
Neither, the Supervisor is responsible for completing all Perspective reports.
Correct Answer
A. Everyone involved completes a narrative detailing their involvement.Explanation
Everyone involved in an incident completes their own narrative for the Perspective report detailing their response. The officer who originally received the information will add all additional narratives to their report.Rate this question:
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- 35.
All Perspective reports are required to be reviewed and approved by your Supervisor/Manager or an authorized approver before being entered into Perspective?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
All Perspective reports are required to be reviewed prior to being entered into the system.
The approving party will put 'Reviewed and Approved by (Name of Supervisor) on (Date)'Rate this question:
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- 36.
True/False The 'Involvements' section of this Perspective report is completed correctly.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False - Ray Robinson is not a 'LINKED PERSON'. All individuals who are involved in an incident are required to be listed in the 'Involvements' section and EVERYONE is required to be a 'LINKED PERSON'.Rate this question:
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- 37.
Select the correct option when identifying a Deere, Contract, or Contingent Employee in the ACTIVITY NOTE section of your Perspective report for the first time.
- A.
DEERE EMPLOYEE PAUL B STANLEY (PS76568) LABOR RELATIONS
- B.
Deere Employee Paul Stanley Labor Relations
- C.
Labor Relations Employee Paul Stanley (PS76568)
- D.
Deere Employee Paul STANLEY (PS76568) Labor Relations
Correct Answer
D. Deere Employee Paul STANLEY (PS76568) Labor RelationsExplanation
When referencing a Deere, Contract, or Contingent Employee for the first time in the Description section of your Perspective report you need to include the following information.
- Full Name with Middle Initial
- RACFID
- Employee Status
- Title
- Name of Employer (If Contract or Contingent)Rate this question:
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- 38.
When documenting Security Officers in the Perspective Descriptions and Activity note we are required to include the name of the Security Company.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The name of the Security Company is NOT to be included in your Descriptions or Activity note.
Example : Security Officer John R. Smith (JS12345)Rate this question:
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- 39.
After identifying an individual in your Perspective Description for the first time (Ex: Deere Employee Betty L. LYONS (bl53224) Factory Line Supervisor) how would you reference them again in the report?
- A.
Last Name Only in CAPS (EX: LYONS)
- B.
Last Name in CAPS and RACFID (EX: LYONS (bl53224)
- C.
First Initial and Last name in CAPS (Ex: B. LYONS)
- D.
Full Name each time with last name in CAPS (Ex: Betty L. LYONS)
Correct Answer
A. Last Name Only in CAPS (EX: LYONS)Explanation
After initially identifying someone in the Description section of your Perspective Report you only would refer to them by their last name all in CAPS if you have to reference them again.
Example:
At 1304 JONES and MILLS arrived on scene and found Deere Employee Betty L. LYONS (bl5324) Factory Line Supervisor sitting on the ground next to column 57 complaining of chest pains.
At 1311 hours the Medic Alert ambulance (#32143) arrived at Gate 8 and WILLIAMS escorted them to Column 57 where they examined LYONS.
At 1337 hours Medic Alert transported LYONS to the hospital.Rate this question:
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- 40.
The Forgotten Badge shown in the picture was entered into PassagePoint correctly?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
When entering an employee (Deere, Contractor, Contingent) who has forgotten their badge into PassagePoint we must:
First confirm that they are still an active employee in Lenel
Then start with the HOST look up and select them at the visitor
Change the Category to Contractor
Representing = Self
Business Phone = Last Five of their desk phone or a cell number if they don't have a phone
DL# Last 4 = Last 4 on their ID or list Lenel
Put your cursor into the Access Card box and scan the access card number you're giving them
Change the Security Level to 'No Escort Required'Rate this question:
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- 41.
You learn of a Active Shooter threat at your facility you should:
- A.
Press the Duress Button (if one is present at your location)
- B.
Retreat to a secure area
- C.
Call 911 as soon as it is safe to do so
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
In the event of an active shooter threat at your facility, it is important to take immediate action to ensure your safety. Pressing the Duress Button, if available, can alert security personnel or law enforcement to the situation. Retreating to a secure area can provide a safe space and minimize the risk of encountering the shooter. Calling 911 as soon as it is safe to do so allows for immediate emergency response and assistance. Therefore, all of the above actions should be taken to ensure personal safety during an active shooter threat.Rate this question:
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- 42.
As instructed in your training, which of these steps are required to resolve a Workplace Violence incident?
- A.
Do not escalate the situation
- B.
Use your communication skills to seek to defuse the situation
- C.
Assist Management in following Deere Policy
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The correct answer is "All of the above". This means that all of the listed steps are required to resolve a Workplace Violence incident. Not escalating the situation is important to prevent further harm or aggression. Using communication skills to defuse the situation can help calm the individuals involved and find a peaceful resolution. Assisting management in following Deere Policy ensures that the incident is handled according to the company's guidelines and protocols.Rate this question:
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- 43.
It is acceptable to give a contractor or delivery driver a temporary badge and allow them entry without entering them into PassagePoint if you know them, they have visited the site before, and they will be inside for less than 10 minutes.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Security is responsible for enforcing John Deere's Access Control policy. It is NEVER acceptable to give a badge to anyone without having them provide appropriate credentials and entering all their information into PassagePoint (Including which badge they were issued).Rate this question:
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- 44.
Select the forms of Identification that are acceptable for a Visitor to provide after you request a Photo ID.
- A.
Drivers License
- B.
State Issued ID Card
- C.
Passport or Passport Card
- D.
Military ID
- E.
Social Security Card
- F.
Business Card
- G.
Credit Card
Correct Answer(s)
A. Drivers License
B. State Issued ID Card
C. Passport or Passport Card
D. Military IDExplanation
Valid Identification must be State or Government issued and must have a photo.
If a visitor forgets their ID in their vehicle you are to politely inform them that you require a photo ID to gain entry into the facility and that you can't check them in without one.
If there are any issues contact your Supervisor/Manager for assistance.Rate this question:
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- 45.
You encounter a customer at your post who is being challenging and refuses to comply with John Deere's Access Control policy. You have informed them of the rule and the reason for the rule. What should you do?
- A.
Inform the customer you are contacting your Supervisor for assistance and that they will come assist with the concern.
- B.
Inform the customer that they have to leave the building or you will call the police.
- C.
Grant the customer entry and contact your Supervisor to inform them of the issue.
Correct Answer
A. Inform the customer you are contacting your Supervisor for assistance and that they will come assist with the concern.Explanation
Please remember that one of our primary responsibilities at John Deere is Customer Service. If, and when, you experience a difficult customer follow our three step compliance procedure.
1. Explain the rule and the reason for the rule.
2. Repeat your original statement word for word.
3. Contact your Supervisor for assistance. (This is not to be treated as a threat to the customer)Rate this question:
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- 46.
You are REQUIRED to check Lenel (Area Access Manager/ID Credentials/System Admin) to confirm if an employee is an 'Active' badge holder before issuing them a Temporary Badge?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
You are REQUIRED to check the badge tab in Lenel for ALL Deere/Contract/Contingent Employees to confirm that they have an 'ACTIVE' Badge Status before issuing a Temporary badge.
If the Contractor/Contingent Employee's badge is set to System Deactivated Use or Lose follow your procedures before reactivating or issuing a Temp Badge.Rate this question:
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- 47.
You encounter an emergency at work you are unsure how to handle. You've checked your Post Orders and Emergency Procedures and are unable to find a solution. What should you do?
- A.
Contact your Supervisor/Manager for direction.
- B.
Ask another Security Officer what to do.
- C.
Ask a John Deere Employee who you know.
- D.
Call your Facility Contact
- E.
Ignore the issue, if it's not in the site documents it's probably not our job.
Correct Answer
A. Contact your Supervisor/Manager for direction.Explanation
If you are unsure what to do during an emergency after checking the procedures contact your Supervisor or Manager. If you are unable to contact either and the issue requires immediate resolution contact ESOC. They can assist you with contacting AU Security Management or the National Accounts Portfolio Manager.Rate this question:
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- 48.
You are required to report any company vehicle accidents or damage to your Supervisor immediately regardless of the time of day?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Any vehicle damage is REQUIRED to be reported immediately to your Supervisor. Failure to report damage will result in disciplinary action up to and including termination of employment.Rate this question:
-
- 49.
If you experience a non life threatening injury at work what's the first step are you required to take?
- A.
Report the injury to your Supervisor/Manager immediately
- B.
Complete a Perspective Report
- C.
Call ESOC
- D.
Call 911
Correct Answer
A. Report the injury to your Supervisor/Manager immediatelyExplanation
If you experience a non life threatening emergency at work you are REQUIRED to contact your manager to report the injury. If a serious injury occurs contact 911 first and then your manager.Rate this question:
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Current Version
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Feb 01, 2023Quiz Edited by
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Mar 05, 2018Quiz Created by
JDInstructor
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