Prepare Room For The Guest

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| By Dewa Putra
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Dewa Putra
Community Contributor
Quizzes Created: 1 | Total Attempts: 428
| Attempts: 428
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  • 1/15 Pertanyaan

    Kereta yang    digunakan       oleh     room    attendant         untuk   melaksanakan pekerjaannya adalah........

    • Room attendant trolley
    • Houseman trolley
    • Mop trolley
    • PA Trolley
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  • 2. 

    Status kamar yang sedang dalam keadaan rusak sehingga tidak dapat dijual atau disewakan kepada tamu adalah pengertian dari…….

    • DD : Don’t Disturb

    • DL : Double lock

    • OO : Out of Order

    • SO : Sleep Out

    Correct Answer
    A. OO : Out of Order
    Explanation
    The correct answer is "OO: Out of Order". This term refers to the status of a room that is currently not in a functioning condition and therefore cannot be sold or rented out to guests. It indicates that there is some kind of damage or maintenance issue with the room that needs to be fixed before it can be made available again.

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  • 3. 

     Sebelum ditata dalam trolley semua bahan dan alat pembersih diletakkan dalam……….

    • Garbage bag b. c. d.

    • Caddy carry

    • Waste basket

    • Linen humper

    Correct Answer
    A. Caddy carry
    Explanation
    The correct answer is Caddy carry. Before being arranged in a trolley, all cleaning materials and tools are placed in a caddy for easy transportation. A caddy is a portable container or basket with compartments that is used to carry and organize cleaning supplies. This ensures that all necessary items are readily accessible and can be easily moved from one location to another while cleaning.

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  • 4. 

    Bath towel, hand towel, dan double sheet merupakan salah satu yang termasuk ke dalam kelompok……..

    • Guest supplies

    • Linen supplies

    • Guest supplies dan linen supplies

    • Linen supplies dan cleaning supplies

    Correct Answer
    A. Linen supplies
    Explanation
    The options given in the question are different types of supplies that are commonly found in a hotel or guest accommodation. Bath towel, hand towel, and double sheet are all items that fall under the category of linen supplies, as they are used for bedding and personal hygiene purposes. Therefore, the correct answer is linen supplies.

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  • 5. 

     Kegiatan membuka lena tempat tidur satu persatu sebelum tempat tidur dibersihkan disebut ….

    • Open bed

    • Stripping bed

    • Making bed

    • Clear up bed

    Correct Answer
    A. Stripping bed
    Explanation
    Stripping bed refers to the activity of removing all the bedding, including sheets, pillowcases, and blankets, from the bed in order to clean and prepare it for new bedding. This is typically done to maintain cleanliness and hygiene in the sleeping area.

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  • 6. 

    Hal pertama yang harus diperhatikan sebelum memeriksa kamar adalah…….

    • Laporan status kamar

    • Persiapan perlengkapan

    • Persiapan diri

    • Persiapan peralatan

    Correct Answer
    A. Laporan status kamar
    Explanation
    Sebelum memeriksa kamar, hal pertama yang harus diperhatikan adalah laporan status kamar. Laporan status kamar memberikan informasi tentang keadaan kamar, apakah sudah siap untuk diperiksa atau belum. Dengan memeriksa laporan status kamar, kita dapat mengetahui apakah kamar tersebut sudah dibersihkan, apakah ada kerusakan yang perlu diperbaiki, atau apakah ada perlengkapan yang kurang. Dengan mengetahui laporan status kamar, kita dapat mempersiapkan diri dan peralatan yang sesuai sebelum memeriksa kamar.

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  • 7. 

    Pada saat room attendant memasuki kamar langkah apa yang akan dilakukan……..

    • Mengisi room boy control sheet

    • Mendorong trolley dan menmpatkannya tepat didepan pintu

    • Mengucapkan identitas diri sambil mengucapkan salam

    • Menanyakan apakah kamarnya ingin dibersihkan

    Correct Answer
    A. Mengucapkan identitas diri sambil mengucapkan salam
    Explanation
    The correct answer is "Mengucapkan identitas diri sambil mengucapkan salam." When a room attendant enters a room, it is important for them to introduce themselves and greet the guests politely. This helps to establish a professional and friendly atmosphere and ensures that the guests feel welcomed and comfortable.

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  • 8. 

     Data kamar sebagai berikut:  2 kamar double bed dan 2 kamar twin bed.  Berdasarkan data tersebut, berapa jumlah double sheet dan single sheet.

    • 12 sheet (double) dan 6 sheet (single)

    • 4 sheet (double) dan 10 sheet (single)

    • 6 sheet (double) dan 10 sheet (single)

    • 6 sheet (double) dan 12 sheet (single)

    Correct Answer
    A. 6 sheet (double) dan 12 sheet (single)
    Explanation
    Based on the given data, there are 2 double bed rooms and 2 twin bed rooms. Since each double bed requires 2 sheets and each twin bed requires 1 sheet, the total number of double sheets can be calculated by multiplying the number of double bed rooms by 2, which gives us 4 double sheets. Similarly, the total number of single sheets can be calculated by multiplying the number of twin bed rooms by 1, which gives us 2 single sheets. Therefore, the correct answer is 6 sheet (double) and 12 sheet (single).

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  • 9. 

     Dari beberapa status kamar dibawah ini, mana yang menjadi prioritas kedua, yang menjadi prioritaskan untuk segera dibersihkan.

    • Check out

    • Direct order

    • Slep out

    • Vacant clean

    Correct Answer
    A. Check out
    Explanation
    The correct answer is "Check out". "Check out" is the second priority because it indicates that a guest has left the room and it needs to be cleaned for the next guest. The first priority would be "Direct order" as it implies that a specific request has been made for immediate cleaning. "Slep out" and "Vacant clean" do not provide any specific information about the urgency of cleaning, so they would be lower priorities.

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  • 10. 

     Laundry bag dan laundry list adalah salah satu yang termasuk dalam kelompok……

    • Other supplies

    • Guest supplies

    • Cleaning supplies

    • Linen supplies

    Correct Answer
    A. Guest supplies
    Explanation
    Laundry bag and laundry list are items that are typically provided for guests in a hotel or other accommodation. Therefore, they fall under the category of guest supplies.

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  • 11. 

    Memeriksa fasilitas kamar sesuai dengan prosedur, membuka curtain, menyalakan lampu, mengambil sampah dari kamar mandi dan kamar tidur.Dari penjelasan diatas adalah langkah-langkah …

    • Langkah awal membersihkan kamar

    • Langkah awal membersihkan kamar mandi

    • Langkah awal dalam menata tepat tidur

    • Langakah awal dalam memasuki kamar

    Correct Answer
    A. Langakah awal dalam memasuki kamar
    Explanation
    The correct answer is "Langakah awal dalam memasuki kamar". This is because the given steps involve checking the facilities in the room, opening the curtain, turning on the lights, and taking out the trash from the bathroom and bedroom. All of these actions are done when entering the room for cleaning purposes.

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  • 12. 

    Jika terjadi perbedaan status (kondisi) kamar antara housekeeping dan front office  , maka jenis format yang digunakan adalah

    • Work order

    • Discrapancy report

    • Maintenaice order

    • Sleep Out (SO)

    Correct Answer
    A. Maintenaice order
    Explanation
    The correct answer is "Maintenance order". When there is a difference in the room status between housekeeping and front office, a maintenance order is used to address any maintenance issues that need to be resolved in the room. This could include repairs, replacements, or any other maintenance tasks that need to be performed to bring the room back to the desired condition.

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  • 13. 

    Dibawah ini adalah jenis-jenis kunci yang ada ditatagraha, kecuali……

    • Master key

    • Pass key

    • Grand master key

    • Emergency key

    Correct Answer
    A. Pass key
    Explanation
    The given options are all types of keys that exist in a building or property, except for the "Pass key". A master key is a key that can open multiple locks, a grand master key can open all locks within a system, and an emergency key is used in case of emergencies. However, a pass key is not a commonly known type of key and does not fit into the categories mentioned.

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  • 14. 

    Bahan pembersih yang dipersiapkan dalam menata perlengkapan pada trolley adalah……

    • Go getter, glass cleaner, liquid soap, dan furniture polish

    • Glass cleaner, bath soap, shine up, dan shampoo

    • Furniture polish, go getter, dan hand body

    • Floor Cleaner, Glas Cleaner, Toilet bowl cleaner, furniture polish, metal polish, liquid soap ….

    Correct Answer
    A. Go getter, glass cleaner, liquid soap, dan furniture polish
    Explanation
    The correct answer is Go getter, glass cleaner, liquid soap, and furniture polish. This is because these are the cleaning materials that are prepared to arrange the equipment on the trolley.

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  • 15. 

     Langkah-kedua  yang dilakukan setelah mengecek kondisi trolley adalah....

    • Mengecek kondisi trolley

    • Menata perlengkapan

    • Mengecek & menata

    • Dusting

    Correct Answer
    A. Mengecek kondisi trolley
    Explanation
    Setelah mengecek kondisi trolley, langkah kedua yang dilakukan adalah mengecek kondisi trolley.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 12, 2018
    Quiz Created by
    Dewa Putra
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