WWE Network Ppv Newhires
Read each question carefully and select the correct answer.
- 1.
How much does a WWE Network subscription cost?
- A.
$9.99
- B.
$8.99
- C.
$9.99 plus applicable tax
- D.
$10.99 plus applicable tax
Correct Answer
C. $9.99 plus applicable taxExplanation
The cost of a WWE Network subscription is $9.99 plus applicable tax.Rate this question:
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- 2.
What best describes WWE Network?
- A.
It's an internet and cable company based in the U.S.
- B.
It's a free streaming service like Youtube
- C.
It's a sports streaming service that requires a subscription
- D.
It's a company that is known for professional wrestling
Correct Answer
C. It's a sports streaming service that requires a subscriptionExplanation
The correct answer is "It's a sports streaming service that requires a subscription." This answer accurately describes WWE Network as a paid streaming service that provides access to live and on-demand content related to professional wrestling and other sports entertainment events. Users need to subscribe to the service in order to access its content, distinguishing it from free streaming services like YouTube.Rate this question:
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- 3.
Choose all that apply. In order to make an email change in an account, what is the information you need to verify first?
- A.
First & Last Name
- B.
Last 4 Digits of Credit Card
- C.
Email Address
- D.
Billing Address
- E.
Home Address
Correct Answer(s)
A. First & Last Name
D. Billing AddressExplanation
To make an email change in an account, the information that needs to be verified first includes the first and last name of the account holder and the billing address associated with the account. These pieces of information are crucial for confirming the identity of the account holder and ensuring the security of the account. The last 4 digits of the credit card, email address, and home address are not necessary for verifying the email change.Rate this question:
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- 4.
What are the acceptable payment methods for WWE Network subscription? Select all that apply
- A.
PayPal
- B.
E-Card
- C.
Credit Card/Debit Card
- D.
WWE Network Prepaid Card
- E.
Prepaid Credit Card
Correct Answer(s)
A. PayPal
C. Credit Card/Debit Card
D. WWE Network Prepaid CardExplanation
The acceptable payment methods for WWE Network subscription are PayPal, Credit Card/Debit Card, and WWE Network Prepaid Card. E-Card and Prepaid Credit Card are not mentioned as acceptable payment methods.Rate this question:
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- 5.
What are the available support options for subscribers of WWE Network?
- A.
Chat
- B.
Video
- C.
Email
- D.
Phone
Correct Answer(s)
A. Chat
C. Email
D. pHoneExplanation
The available support options for subscribers of WWE Network include chat, email, and phone. These options allow subscribers to seek assistance or resolve any issues they may have with their subscription. Chat support enables real-time communication with a representative, email support allows subscribers to send their queries or concerns via email, and phone support provides the option to directly speak with a customer service representative. This range of support options ensures that subscribers have multiple channels to reach out for help and receive timely assistance.Rate this question:
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- 6.
TRUE or FALSE - Customers still need a valid payment method attached to their account when they use a WWE Prepaid Card to subscribe.
- A.
TRUE
- B.
FALSE
Correct Answer
B. FALSEExplanation
Customers do not need a valid payment method attached to their account when they use a WWE Prepaid Card to subscribe. This means that they can use the prepaid card as a standalone payment method without needing to provide any additional payment information.Rate this question:
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- 7.
What best describes an Authorization Hold?
- A.
An actual charge for the monthly network subscription which will happen every month
- B.
A pending charge of the network that will eventually be approved
- C.
A temporary hold of either $1 or $9.99 which is simply an authorization of the customers payment methond. This will eventually fall off.
- D.
A charge not from WWE Network and must be disputed with the customers bank
Correct Answer
C. A temporary hold of either $1 or $9.99 which is simply an authorization of the customers payment methond. This will eventually fall off.Explanation
An Authorization Hold is a temporary hold of either $1 or $9.99 which serves as an authorization of the customer's payment method. This hold is not an actual charge but rather a way to verify the validity of the payment method. It will eventually be released and the funds will be available again.Rate this question:
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- 8.
Robert, an active WWE Network monthly subscriber is trying to update his payment information from Visa Credit Card to a WWE Network prepaid card that was given to him as a gift. How do we assist Robert?
- A.
Walk Robert on redeeming the card by going to wwe.com/redeem
- B.
Advise Robert that he cannot use the network prepaid card. What he used as payment method upon purchasing will be the permanent payment method.
- C.
Advise Robert that he cannot use the network prepaid card at this time. He must cancel the current subscription and redeem it upon expiration.
- D.
This isn’t something we support. Transfer to L2 Billing.
Correct Answer
C. Advise Robert that he cannot use the network prepaid card at this time. He must cancel the current subscription and redeem it upon expiration.Explanation
The correct answer advises Robert that he cannot use the network prepaid card at this time. It suggests that he must cancel his current subscription and redeem the prepaid card upon its expiration. This implies that the WWE Network does not currently support the use of prepaid cards as a payment method and requires Robert to follow a specific process to switch his payment method.Rate this question:
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- 9.
Joonie, a former WWE Network monthly subscriber is trying to reactivate his account with a WWE Network prepaid card worth 6 months. How do we assist Joonie?
- A.
Walk him through on redeeming the card by going to wwe.com/redeem
- B.
Advise Joonie that he cannot use the network prepaid card at this time. He must cancel the current subscription and redeem it upon expiration.
- C.
Advise Joonie that he cannot use the network prepaid card. What he used as payment method upon purchasing before will be the permanent payment method.
- D.
This isn’t something we support. Transfer to L2 Billing.
Correct Answer
A. Walk him through on redeeming the card by going to wwe.com/redeemExplanation
The correct answer is to walk Joonie through on redeeming the card by going to wwe.com/redeem. This option provides a solution to Joonie's problem by guiding him on how to reactivate his account using the prepaid card.Rate this question:
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- 10.
Nicola, an active WWE Network monthly subscriber is trying to update the payment method on her account. She wants to switch from her Discover Credit Card to her Mastercard Credit Card. How do we assist Nicola?
- A.
Advise Nicola that she cannot switch to another payment method. She must cancel the current subscription and re-subscribe with the preferred card.
- B.
Advise Nicola that she cannot switch to another payment method. What she used as payment method upon purchasing will be the permanent payment method.
- C.
Since she is to switch with the same payment type, walk her through on updating the card via the wwe.com/myaccount section on the website. There will be an option that says “Edit Payment Details”
- D.
This isn’t something we support. Transfer to L2 Billing.
Correct Answer
C. Since she is to switch with the same payment type, walk her through on updating the card via the wwe.com/myaccount section on the website. There will be an option that says “Edit Payment Details”Explanation
The correct answer advises Nicola to update her payment method by going to the wwe.com/myaccount section on the website and selecting the "Edit Payment Details" option. Since she wants to switch from her Discover Credit Card to her Mastercard Credit Card, she can do so within the same payment type.Rate this question:
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- 11.
Jin is calling for his friend Kim who is an active WWE Network subscriber. He said Kim wants to cancel the subscription. How will you address this concern?
- A.
Immediately proceed with the request. Cancel the subscription and provide the cancellation details.
- B.
Ask how he is related to Kim, and why he wants to cancel. Make sure Jin is able to validate all account information before processing the request.
- C.
Ask how he is related to Kim, and why he wants to cancel. As long as Jin is able to answer the questions, we may proceed with the request.
- D.
This needs intervention from a Supervisor. Transfer the call.
Correct Answer
B. Ask how he is related to Kim, and why he wants to cancel. Make sure Jin is able to validate all account information before processing the request.Explanation
It is important to ask how Jin is related to Kim and why he wants to cancel in order to ensure the security and validity of the request. By validating the account information, we can confirm that Jin is authorized to make changes to the subscription. This step helps to prevent unauthorized cancellations and ensures that the request is legitimate.Rate this question:
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- 12.
Emilia, a Playstation 4 user wants to know if they can purchase a subscription through her console’s WWE Network application. Is this possible?
- A.
Yes, advise that the billing then will be via Playstation Store and not through us
- B.
No, user must be directed to watch.wwe.com to purchase
- C.
Yes, but advise that the price is higher than what’s on the network website.
- D.
No, since PS4 is not a supported device
Correct Answer
B. No, user must be directed to watch.wwe.com to purchaseExplanation
The correct answer is "No, user must be directed to watch.wwe.com to purchase." This means that Emilia cannot purchase a subscription through her Playstation 4's WWE Network application. She must instead go to the website watch.wwe.com to make the purchase.Rate this question:
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- 13.
Millie contacted us asking if she can use an American Express Serve Prepaid Credit sold from Dollar General to pay for WWE Network subscription. Is this a valid payment method?
- A.
Yes, since AMEX is one of the accepted credit cards by WWE Network
- B.
No, we only accept cheque or cash.
- C.
Yes, as long as it has funds.
- D.
No, only bank issued cards are accepted by WWE Network.
Correct Answer
D. No, only bank issued cards are accepted by WWE Network.Explanation
The correct answer states that only bank issued cards are accepted by WWE Network. This means that Millie cannot use an American Express Serve Prepaid Credit card sold from Dollar General to pay for the subscription.Rate this question:
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- 14.
Only one user is permitted to watch WWE Network content at a time, however we currently allow you 2 active streams for those times customers need to move from one room to another without missing the action. What will happen if a user exceed the number of allowed streams?
- A.
They will be locked out and have to call us to unlock.
- B.
The earliest instance of playback will be interrupted.
- C.
They would need to reset their passwords ASAP.
- D.
NA. There should not be any issues if they access it on multiple streams.
Correct Answer
B. The earliest instance of playback will be interrupted.Explanation
If a user exceeds the number of allowed streams, the earliest instance of playback will be interrupted. This means that if the user is currently watching a WWE Network content on one stream and tries to access it on another stream, the playback on the second stream will be interrupted. This is done to ensure that only one user can watch the content at a time and prevent unauthorized access.Rate this question:
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- 15.
What is the first thing to do when troubleshooting issues for any video related concerns on WWE Network’s app such as black-screen, buffering, and spinning circles?
- A.
Check the network speed using speedtest.net
- B.
Power cycle the Network Devices
- C.
Log-out and log-in on the device
- D.
Ask for the device they are using
Correct Answer
D. Ask for the device they are usingExplanation
When troubleshooting video-related concerns on WWE Network's app, the first thing to do is to ask for the device that the user is using. This is important because different devices may have different compatibility issues or technical limitations that could be causing the problems. By knowing the specific device being used, the troubleshooting process can be more targeted and effective in resolving the issues.Rate this question:
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- 16.
Choose all that apply. Which among the ff. devices are supported for WWE Network?
- A.
Windows XP
- B.
MAC Mountain Lion
- C.
Chromebook
- D.
IOS 11.0
- E.
Android Oreo
Correct Answer(s)
B. MAC Mountain Lion
D. IOS 11.0
E. Android OreoExplanation
The WWE Network is supported on devices with MAC Mountain Lion, iOS 11.0, and Android Oreo operating systems. Windows XP and Chromebook are not listed as supported devices.Rate this question:
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- 17.
What is the minimum internet bandwidth requirement for WWE Network streaming for SD?
- A.
7 MBPS
- B.
10 MBPS
- C.
1.8 MBPS
- D.
3 MBPS
Correct Answer
A. 7 MBPSExplanation
The minimum internet bandwidth requirement for WWE Network streaming for SD is 7 MBPS. This means that in order to stream WWE Network content in standard definition, a minimum internet speed of 7 megabits per second is required.Rate this question:
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- 18.
What is the minimum internet bandwidth requirement for WWE Network streaming for HD?
- A.
7 MBPS
- B.
10 MBPS
- C.
1.8 MBPS
- D.
3 MBPS
Correct Answer
B. 10 MBPSExplanation
The minimum internet bandwidth requirement for streaming WWE Network in HD is 10 MBPS. This means that in order to have a smooth and uninterrupted streaming experience, a minimum internet speed of 10 MBPS is necessary.Rate this question:
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- 19.
Yasha have the latest Samsung Smart TV and is wondering if she could use this device if she opt to purchase the network. Will it be compatible for WWE Network app?
- A.
No, Samsung Smart TV is not a supported device regardless of the model number
- B.
It depends, we need the exact model number to validate. If customer is unable to provide, refer them to manufacturer.
- C.
Yes, KB states we support Samsung TVs 2017 models and newer
- D.
Transfer to Level 2
Correct Answer
A. No, Samsung Smart TV is not a supported device regardless of the model number -
- 20.
Tom who has iPhone XS Max is interested on accessing WWE Network content on his device. He verified that his phone is running on iOS 12.3. He contacted us because he is confused where and how to start. What is the best way to assist Tom?
- A.
First, advise to install the WWE Network app which is free. Afterwards, purchase the subscription via the app too, which will be billed by iTunes.
- B.
First, advise to install the WWE Network app which is free. Afterwards, go to watch.wwe.com to purchase the subscription.
- C.
First, advise to install the WWE Network app which cost $9.99 upfront. Afterwards, go to watch.wwe.com to purchase the subscription for another $9.99.
- D.
Advise that his phone is not supported. Ask if he has another device.
Correct Answer
B. First, advise to install the WWE Network app which is free. Afterwards, go to watch.wwe.com to purchase the subscription.Explanation
The best way to assist Tom is to advise him to install the WWE Network app, which is free, on his iPhone XS Max. After installing the app, he should go to watch.wwe.com to purchase the subscription. This will ensure that he can access WWE Network content on his device.Rate this question:
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- 21.
Wade has a new laptop running on Windows 10 OS. He wants to know if he could use the device to watch before he purchases the network. What will you tell Wade?
- A.
Apologize and say that Windows 10 does not meet our system requirements.
- B.
Advise that yes, he may. He just hasto download the FREE WWE App from the Microsoft Store.
- C.
Advise that yes, he may, but only via his device’s browser that we support. (Google Chrome, Firefox etc.)
- D.
Refer Luke to Microsoft Support as they are the best to ask of their device’s compatibility.
Correct Answer
C. Advise that yes, he may, but only via his device’s browser that we support. (Google Chrome, Firefox etc.)Explanation
You can advise Wade that he can use his new laptop to watch, but only through the supported browsers such as Google Chrome or Firefox.Rate this question:
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- 22.
Loki who’s a former WWE Network subscriber and would like to reactivate their subscription using a Promotional Email they recently received but is having trouble redeeming it. What will you do first to assist Loki?
- A.
Check if the promotion is still valid/not yet expired. Some promotions are just valid for redemption on a specific timeframe and for specific number events.
- B.
Immediately transfer to Level 2. This needs to be escalated to corporate immediately.
- C.
Advise Loki to contact WWE Shop as this is an email from them
- D.
Tell Loki to disregard the email as WWE Network do not send any email promotions to inactive accounts.
Correct Answer
A. Check if the promotion is still valid/not yet expired. Some promotions are just valid for redemption on a specific timeframe and for specific number events.Explanation
The first step to assist Loki would be to check if the promotion is still valid or not yet expired. This is important because some promotions have a specific timeframe for redemption and may only be valid for certain events. By checking the validity of the promotion, it can be determined if Loki can still use it to reactivate their subscription.Rate this question:
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- 23.
Finn called during PPV Event day and insists that we help him subscribe to WWE Network using his logins and payment information since he cannot do it on his own as he does not have access to a computer at the moment. As a level 1 agent, how will you assist?
- A.
Transfer the call to the assigned supervisor as you are not allowed to get payment information. Make sure that the payment instrument is supported for purchase.
- B.
Gather the customer’s full payment information and WWE network credentials. Login on behalf of the customer and purchase.
- C.
Unfortunately, you can’t do this for them as they should subscribe on their own. Advise they need have access to a computer or browser, and offer to walk them through
- D.
Transfer to a Level II agent.
Correct Answer
C. Unfortunately, you can’t do this for them as they should subscribe on their own. Advise they need have access to a computer or browser, and offer to walk them throughExplanation
The correct answer is to advise the customer that they need to subscribe on their own and have access to a computer or browser. This is because as a level 1 agent, you are not allowed to gather payment information and make purchases on behalf of the customer. However, you can offer to guide them through the subscription process if they have access to a computer or browser.Rate this question:
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- 24.
Always select either “Yes” or “No” in Outage of the PPV Form.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The explanation for the answer "False" is that the statement "Always select either 'Yes' or 'No' in Outage of the PPV Form" is incorrect. It implies that there are only two options, when in fact there could be other options available. Therefore, it is not necessary to always select "Yes" or "No" in the PPV Form outage.Rate this question:
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- 25.
Isaiah, a previous WWE Network subscriber, contacted us because he wants to re-subscribe/re-activate to watch the upcoming PPV events. He is excited to use his new 2019 LG TV. After walking him through, he successfully re-activated his subscription. What is the correct customer type to choose?
- A.
WWE Network Subscriber
- B.
WWE.com Registered user
- C.
Former Network Subscriber
- D.
Non-Subscriber
Correct Answer
C. Former Network SubscriberExplanation
The correct customer type to choose is Former Network Subscriber because Isaiah was a previous WWE Network subscriber who wants to re-subscribe/reactivate his subscription.Rate this question:
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- 26.
Which pieces of information can be used in DCE Admin tool to locate a customer’s account? Select all that apply.
- A.
Name (First and Last Name)
- B.
Address (Billing Address)
- C.
Username (Email Address)
- D.
CC (Last 4 digits of the Credit Card)
Correct Answer(s)
A. Name (First and Last Name)
C. Username (Email Address)
D. CC (Last 4 digits of the Credit Card)Explanation
The DCE Admin tool can use the customer's Name (First and Last Name), Username (Email Address), and CC (Last 4 digits of the Credit Card) to locate their account. These pieces of information are likely linked to the customer's account and can be used as search criteria in the tool.Rate this question:
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- 27.
This tab displays the content that the customer accessed / watched
- A.
Watch List
- B.
Watch History
- C.
Activity History
- D.
Licenses
Correct Answer
B. Watch HistoryExplanation
The Watch History tab is the correct answer because it displays the content that the customer has accessed or watched in the past. This tab keeps track of the customer's viewing activity and allows them to easily find and revisit previously watched content. The other options, such as Watch List, Activity History, and Licenses, do not specifically pertain to displaying the content that the customer has accessed or watched.Rate this question:
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- 28.
Agents are allowed to delete payment method under the customer’s account.
- A.
True, this includes the default payment method.
- B.
False, we have no way to delete payment methods on our end.
- C.
True, except the default payment method on file.
- D.
False, this must be escalated to supervisors.
Correct Answer
D. False, this must be escalated to supervisors.Explanation
The correct answer is false because agents are not allowed to delete payment methods under the customer's account. This action must be escalated to supervisors, indicating that agents do not have the authority to perform this task on their own.Rate this question:
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- 29.
Which tab and flow should agents follow to cancel the customer’s subscription?
- A.
Summary > Actions then select Suspend
- B.
Summary > Manage then click Cancel Subscription
- C.
Licenses > Click on the recent billing > Actions then select Suspend
- D.
Licenses > Click on the recent billing > Manage then click Cancel Subscription
Correct Answer
D. Licenses > Click on the recent billing > Manage then click Cancel SubscriptionExplanation
Agents should follow the Licenses tab, click on the recent billing, then select Manage and click Cancel Subscription to cancel the customer's subscription.Rate this question:
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Current Version
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Mar 14, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 31, 2019Quiz Created by
Daniel Reyes
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