1.
Full form of DND
Correct Answer
A. Do not Disturb
Explanation
The correct answer is "Do not Disturb" because DND is an acronym commonly used to indicate a setting or mode on electronic devices that restricts or silences notifications and alerts, allowing the user to avoid being disturbed or interrupted. It is often used in settings where silence or uninterrupted focus is desired, such as during meetings, in classrooms, or while sleeping.
2.
Lost and found is handled by
Correct Answer
D. Housekeeping
Explanation
Housekeeping is responsible for handling lost and found items in a hotel or any other establishment. They are in charge of cleaning and maintaining the rooms, and often come across items left behind by guests. Housekeeping staff will collect and store these items, and make them available for guests to claim. They are trained to handle lost and found procedures efficiently and ensure that lost items are returned to their rightful owners. Therefore, housekeeping is the correct answer for handling lost and found items.
3.
GRA stands for
Correct Answer
A. Greet room assistance
Explanation
GRA stands for Greet Room Assistance. This term refers to the staff or personnel who are responsible for welcoming and assisting guests in a hotel or similar establishment. They provide information, answer queries, and ensure that guests have a pleasant experience during their stay.
4.
A room with single bed
Correct Answer
A. Single room
Explanation
The correct answer is "Single room" because it refers to a room that has only one bed. This means that it is designed to accommodate only one person. The other options such as "Twin room" and "Guestroom" imply the possibility of having more than one bed or the potential for accommodating multiple guests. "Occupied room" does not accurately describe the type of room, as it simply means a room that is currently being used or occupied.
5.
GRA is responsible for
Correct Answer
D. All of the above
Explanation
The correct answer is "All of the above" because GRA (Guest Room Attendant) is responsible for cleaning guest rooms, ensuring the cleanliness of guest corridors, and maintaining the par stock in the floor pantry. This means that GRA is responsible for all the tasks mentioned in the options provided.
6.
Head of Housekeeping department
Correct Answer
A. Executive Housekeeeper
Explanation
The correct answer is "Executive Housekeeper." The executive housekeeper is the head of the housekeeping department and is responsible for overseeing all housekeeping operations in a hotel or similar establishment. They manage a team of supervisors, laundry managers, and other staff members to ensure that the cleanliness and maintenance of the property are maintained to the highest standards. They also handle budgeting, staffing, training, and implementing policies and procedures to ensure efficient and effective housekeeping operations.
7.
Housekeeping and front office together known as
Correct Answer
B. Room division
Explanation
Housekeeping and front office are two departments in a hotel that work closely together and are responsible for the overall management and operations of the rooms. The housekeeping department is responsible for maintaining cleanliness, order, and overall appearance of the rooms, while the front office department handles guest check-ins, reservations, and guest services. Together, these two departments form the room division, which is the operational division responsible for managing and maintaining the rooms in a hotel. Therefore, the correct answer is "Room division".
8.
The section in housekeeping responsible for receiving guest message and passing information within department and other departments
Correct Answer
D. Control desk
Explanation
The control desk is responsible for receiving guest messages and passing information within the department and other departments. This includes managing communication between different areas of the hotel, such as housekeeping, front desk, and maintenance. The control desk ensures that messages are delivered promptly and accurately, facilitating efficient coordination and communication within the hotel.
9.
Housekeeping is responsible for
Correct Answer
D. All of the above
Explanation
Housekeeping is responsible for all of the above tasks. They are in charge of maintaining cleanliness and hygiene in various areas such as rooms, common areas, and facilities. They ensure that everything is organized and in proper order. Housekeeping also coordinates with the maintenance department to address any repairs or issues that may arise. Overall, housekeeping plays a crucial role in ensuring a clean, safe, and well-maintained environment.
10.
The section in housekeeping responsible for maintenance of linen
Correct Answer
B. LInen room
Explanation
The correct answer is "Linen room." The linen room is a section in housekeeping that is responsible for the maintenance of linen. This includes tasks such as laundering, folding, and storing the linens used in the hotel. The linen room ensures that clean and well-maintained linens are readily available for use by guests and staff.