pH Follow Up Assessment 2020

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| By CallingDepartmen
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CallingDepartmen
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Quizzes Created: 2 | Total Attempts: 114
| Attempts: 62
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  • 1/15 Questions

    It is mandatory to verify the Physical Address before moving the case to Onsite. True or False?

    • True
    • False
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pH Follow Up Assessment 2020 - Quiz

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  • 2. 

    ___________ department will send the FedEx label via fax/email/mail. Which department will send the FedEx label?

    • RR-Support

    • Mailroom

    • Imaging Department

    • Call Center

    Correct Answer
    A. Imaging Department
    Explanation
    The Imaging Department will send the FedEx label via fax/email/mail.

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  • 3. 

    We will use event type Scheduled Call for the following reasons: (Multiple Choice)

    • Provider confirms they have already mailed the records on a specific date

    • They are still working on the request

    • POC confirms they will send the records on a specific date

    • Facility is Not Sure when the records will be sent

    Correct Answer(s)
    A. Provider confirms they have already mailed the records on a specific date
    A. POC confirms they will send the records on a specific date
    Explanation
    The correct answer includes two options: "Provider confirms they have already mailed the records on a specific date" and "POC confirms they will send the records on a specific date." These options indicate that the event type Scheduled Call is appropriate when there is confirmation of either the records being already mailed or the records being planned to be sent on a specific date. This suggests that the Scheduled Call event type is used to track and follow up on the status of record requests.

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  • 4. 

    You call on a facility and reach POC Mark. You inform him we sent a Request for HEDIS on 01/24/2020 via Fax. Today's date is 01/30/2020. Mark tells you they have not received any request from Advantmed. What is the most appropriate next step?

    • Mail the Request

    • Callback Change

    • Email the Request

    • Confirm the fax number request was sent to. If incorrect, update and re-fax. If correct, we can send the request again

    Correct Answer
    A. Confirm the fax number request was sent to. If incorrect, update and re-fax. If correct, we can send the request again
    Explanation
    The most appropriate next step is to confirm the fax number that the request was sent to. If the fax number is incorrect, it should be updated and the request should be re-faxed. If the fax number is correct, the request can be sent again. This step is necessary to ensure that the request is sent to the correct recipient and to address any potential issues with the previous fax transmission.

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  • 5. 

    Our Medical Records Technicians CAN bring a printer to the facility when copying records. True or False?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False. The statement says that the medical records technicians CAN bring a printer to the facility when copying records. However, this is not true as it is not within the scope of their job to provide or bring a printer. Their role is to handle and manage medical records, not to bring equipment.

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  • 6. 

    You do NOT need to confirm the specific date we will call back during closing. (Follow Up) True or False?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because the question is asking whether it is necessary to confirm the specific date for a callback during closing. The correct answer is false because it is not necessary to confirm the specific date for a callback during closing.

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  • 7. 

    When scheduling an Onsite appointment, we should pitch "Fixed Appointment" to the facility. True or False?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The correct answer is False. When scheduling an Onsite appointment, we should not pitch "Fixed Appointment" to the facility.

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  • 8. 

    If we will send a FedEx label AND schedule a FedEx pickup, what should you document in the "Number of Box" details?

    • 0

    • 999

    • 1

    • None of the above

    Correct Answer
    A. 999
    Explanation
    If we are sending a FedEx label and scheduling a FedEx pickup, it implies that we are shipping a package. Therefore, we should document the number of boxes as 1, indicating that there is one box being shipped. The option "999" does not make sense in this context, as it implies an unusually large number of boxes, and "0" would indicate that there are no boxes being shipped, which contradicts the given information.

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  • 9. 

    Internal Notes, Changing Callback, Unobtained Status are part of which Event Type?

    • Progressing Call

    • Non-Progressing Call

    • Escalation

    • Scheduled Call

    Correct Answer
    A. Non-Progressing Call
    Explanation
    The given answer, "Non-Progressing Call," is the correct answer because Internal Notes, Changing Callback, and Unobtained Status are all actions or statuses that indicate a lack of progress in a call. Internal Notes suggest that there may be internal communication or issues that are hindering progress. Changing Callback indicates that there is a need to reschedule or change the call, which means it is not progressing as planned. Unobtained Status suggests that the desired outcome or information was not obtained during the call, indicating a lack of progress. Therefore, these actions and statuses are all associated with a non-progressing call.

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  • 10. 

    POC Chris informs you that they WILL be faxing the records to us 02/03/2020. When should you inform Chris that we will call them back to confirm records were actually sent?

    • 02/04/2020

    • 02/05/2020

    • 02/06/2020

    • 02/07/2020

    Correct Answer
    A. 02/05/2020
    Explanation
    Based on the given information, Chris informs that they WILL be faxing the records to us on 02/03/2020. To confirm whether the records were actually sent, it would be appropriate to inform Chris that we will call them back on 02/05/2020. This allows for a reasonable amount of time for the records to be faxed and received before following up for confirmation.

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  • 11. 

    Merging Provider means "To add a separate associated request into an existing Parent Provider". True or False?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that merging provider refers to the action of adding a separate associated request into an existing parent provider. Therefore, the statement "Merging Provider means 'To add a separate associated request into an existing Parent Provider'" is true.

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  • 12. 

    Call Center agents can move 'Fixed Appointments' to Onsite without seeking permission from MRT Operations department. True or False?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Call Center agents cannot move 'Fixed Appointments' to Onsite without seeking permission from MRT Operations department.

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  • 13. 

    When should you document a case under "Copy Service" event type?

    • Whenever you like

    • When the facility confirms that the records were copied by the copy service

    • During Verification when the facility states that they use copy service

    • When they inform us the request has already been forwarded to their Copy Service

    • All of the above

    Correct Answer
    A. When the facility confirms that the records were copied by the copy service
    Explanation
    In order to document a case under the "Copy Service" event type, it is necessary for the facility to confirm that the records were indeed copied by the copy service. This ensures that the documentation is accurate and reliable. The other options mentioned, such as whenever you like, during verification when the facility states that they use copy service, and when they inform us the request has already been forwarded to their Copy Service, do not specifically address the requirement of confirmation from the facility. Therefore, the correct answer is when the facility confirms that the records were copied by the copy service.

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  • 14. 

    POC Steve confirms they received the request on 01/16/2020 and Mailed the records the same day. Today's date is 01/30/2020. How should you proceed?

    • Confirm Address where the records were sent

    • Check for duplicates

    • If we did not find any duplicate, we will ask the facility to resend the records

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above" because in order to proceed, you should confirm the address where the records were sent to ensure they were delivered to the correct location. Additionally, you should check for duplicates to ensure that multiple copies of the records were not sent. If no duplicates are found, you should ask the facility to resend the records to ensure that they are received.

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 13, 2019
    Quiz Created by
    CallingDepartmen
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