pH Follow Up Assessment 2020

The Imaging Department will send the FedEx label via fax/email/mail.

The most appropriate next step is to confirm the fax number that the request was sent to. If the fax number is incorrect, it should be updated and the request should be re-faxed. If the fax number is correct, the request can be sent again. This step is necessary to ensure that the request is sent to the correct recipient and to address any potential issues with the previous fax transmission.

The correct answer includes two options: "Provider confirms they have already mailed the records on a specific date" and "POC confirms they will send the records on a specific date." These options indicate that the event type Scheduled Call is appropriate when there is confirmation of either the records being already mailed or the records being planned to be sent on a specific date. This suggests that the Scheduled Call event type is used to track and follow up on the status of record requests.

Verifying the physical address before moving a case to onsite is mandatory. This is important because it ensures that the correct location is identified and confirmed before any further action is taken. By verifying the physical address, any potential errors or misunderstandings can be avoided, ensuring that the case is handled efficiently and effectively. Therefore, the statement is true.

The correct answer is False. When scheduling an Onsite appointment, we should not pitch "Fixed Appointment" to the facility.

If we are sending a FedEx label and scheduling a FedEx pickup, it implies that we are shipping a package. Therefore, we should document the number of boxes as 1, indicating that there is one box being shipped. The option "999" does not make sense in this context, as it implies an unusually large number of boxes, and "0" would indicate that there are no boxes being shipped, which contradicts the given information.

The given answer, "Non-Progressing Call," is the correct answer because Internal Notes, Changing Callback, and Unobtained Status are all actions or statuses that indicate a lack of progress in a call. Internal Notes suggest that there may be internal communication or issues that are hindering progress. Changing Callback indicates that there is a need to reschedule or change the call, which means it is not progressing as planned. Unobtained Status suggests that the desired outcome or information was not obtained during the call, indicating a lack of progress. Therefore, these actions and statuses are all associated with a non-progressing call.

Based on the given information, Chris informs that they WILL be faxing the records to us on 02/03/2020. To confirm whether the records were actually sent, it would be appropriate to inform Chris that we will call them back on 02/05/2020. This allows for a reasonable amount of time for the records to be faxed and received before following up for confirmation.

False. The statement says that the medical records technicians CAN bring a printer to the facility when copying records. However, this is not true as it is not within the scope of their job to provide or bring a printer. Their role is to handle and manage medical records, not to bring equipment.

The statement is false because the question is asking whether it is necessary to confirm the specific date for a callback during closing. The correct answer is false because it is not necessary to confirm the specific date for a callback during closing.

In order to document a case under the "Copy Service" event type, it is necessary for the facility to confirm that the records were indeed copied by the copy service. This ensures that the documentation is accurate and reliable. The other options mentioned, such as whenever you like, during verification when the facility states that they use copy service, and when they inform us the request has already been forwarded to their Copy Service, do not specifically address the requirement of confirmation from the facility. Therefore, the correct answer is when the facility confirms that the records were copied by the copy service.

Call Center agents cannot move 'Fixed Appointments' to Onsite without seeking permission from MRT Operations department.

The explanation for the given correct answer is that merging provider refers to the action of adding a separate associated request into an existing parent provider. Therefore, the statement "Merging Provider means 'To add a separate associated request into an existing Parent Provider'" is true.

The correct answer is "All of the above" because in order to proceed, you should confirm the address where the records were sent to ensure they were delivered to the correct location. Additionally, you should check for duplicates to ensure that multiple copies of the records were not sent. If no duplicates are found, you should ask the facility to resend the records to ensure that they are received.