1.
Elton Mayo is most famous for:
Correct Answer
B. The Hawthorne Effect
Explanation
Elton Mayo is most famous for the Hawthorne Effect. The Hawthorne Effect refers to the phenomenon where individuals modify their behavior in response to the awareness of being observed. Mayo conducted a series of studies at the Western Electric Hawthorne Works in Chicago, which showed that workers' productivity increased simply because they were being observed, regardless of the changes in working conditions. This research highlighted the importance of social and psychological factors in the workplace and had a significant impact on the field of organizational behavior and management.
2.
The Hawthorne effects occurs when;
Correct Answer
C. The output of a worker or team improves because the people are being observed or appreciated at work.
Explanation
The Hawthorne effect refers to the phenomenon where individuals modify their behavior or performance because they are aware that they are being observed or appreciated at work. This can lead to an improvement in the output of a worker or team. The effect is not solely dependent on rewards, constant supervision, or the salary package, although these factors may also contribute to the overall motivation and performance of individuals. Therefore, the correct answer is that the output of a worker or team improves because the people are being observed or appreciated at work.
3.
The most commonly cited example by Mayo was when managers changed the ___________ conditions at work in one factory. When they increased the _____________ at the factory productivity improved.
Correct Answer
D. Lighting
Explanation
Mayo's most commonly cited example is when managers changed the lighting conditions at work in one factory. When they increased the lighting at the factory, productivity improved.
4.
Mayo believed that workers gain a great deal of satisfaction at work from __________ interaction in the workplace.
Correct Answer
A. Social
Explanation
Mayo believed that workers gain a great deal of satisfaction at work from social interaction in the workplace. This means that Mayo believed that workers derive satisfaction from the relationships and interactions they have with their colleagues and peers. This could include socializing, collaborating on projects, and having a sense of belonging within the workplace community. Mayo's theory emphasized the importance of social factors in motivating and satisfying workers, as opposed to solely focusing on monetary incentives or individual achievement.
5.
According to Mayo, money and physical conditions have:
Correct Answer
C. Little motivational value
Explanation
Mayo believed that money and physical conditions have little motivational value. He argued that factors such as social interaction, recognition, and a sense of belonging are more important in motivating workers. Mayo's research in the Hawthorne studies showed that improving working conditions did not consistently lead to increased motivation and productivity. Instead, he found that the presence of a supportive and positive work environment had a greater impact on employee motivation. Therefore, Mayo concluded that money and physical conditions have little influence on motivating workers.
6.
Mayo would suggest that intrinsic motivation is determined by:
Correct Answer
E. Both options a & b.
Explanation
Mayo's theory of motivation suggests that intrinsic motivation is determined by both social interaction at work and the content of the work. Mayo believed that employees are motivated by their relationships with coworkers and the opportunity for social interaction. Additionally, he argued that the nature of the work itself, such as its challenge and variety, can also contribute to intrinsic motivation. Therefore, the correct answer is both options a & b.
7.
David McClelland proposed that a workers needs are acquired over time and formed by life:______________.
Correct Answer
A. Experiences
Explanation
David McClelland proposed that a worker's needs are acquired over time and formed by life experiences. This suggests that as individuals go through different experiences in life, their needs and motivations in the workplace may change or evolve. These experiences could include personal achievements, failures, relationships, and various challenges that shape an individual's perspective and desires. By understanding and addressing these needs, employers can create a more fulfilling and motivating work environment for their employees.
8.
The three needs identified by McClelland that impact on motivation are:
Correct Answer
A. Achievement, affiliation and power.
Explanation
McClelland identified three needs that impact motivation: achievement, affiliation, and power. Achievement refers to the desire to excel and succeed in challenging tasks. Affiliation refers to the need for social connections and a sense of belonging. Power refers to the desire to have influence and control over others. These three needs play a significant role in driving individuals' motivation and can vary in importance from person to person.
9.
People with high achievement needs will avoid ___________ tasks because these tasks will not challenge them.
Correct Answer
B. Easy
Explanation
People with high achievement needs will avoid easy tasks because these tasks will not challenge them. These individuals are motivated by the desire to achieve and excel, and they thrive on challenging and demanding tasks that push their abilities to the limit. Easy tasks do not provide the level of challenge and stimulation that they seek, so they are more likely to avoid them in favor of more difficult and demanding tasks that can help them satisfy their need for achievement.
10.
High achievement people will avoid high risk challenges because the chances of __________ are low.
Correct Answer
E. Success
Explanation
High achievement people will avoid high risk challenges because the chances of success are low. This is because high achievers are driven by their desire to succeed and excel in their endeavors. They are more likely to choose challenges where they have a higher probability of achieving their goals and experiencing success. By avoiding high risk challenges, they can minimize the chances of failure and increase their likelihood of achieving their desired outcomes.
11.
People with affiliation needs like to work in a ________________ work environment where they are liked and accepted.
Correct Answer
D. Harmonious
Explanation
People with affiliation needs prefer to work in a harmonious work environment where they feel liked and accepted. This means they value a workplace that promotes positive relationships, cooperation, and teamwork. They thrive in an atmosphere that fosters collaboration and mutual support, where conflicts are minimized, and everyone gets along well. Such an environment allows individuals with affiliation needs to feel connected, valued, and included, which ultimately enhances their job satisfaction and overall well-being.
12.
According to McClelland, what type of need is associated with social interaction?
Correct Answer
C. Affiliation
Explanation
According to McClelland, the need associated with social interaction is affiliation. This refers to the desire to establish and maintain friendly and cooperative relationships with others. People with a high need for affiliation seek to belong to groups, be liked and accepted by others, and engage in social activities. They value interpersonal relationships and prioritize harmonious interactions with others.
13.
Some people like to have __________ over an individual, while others may want to have ________ over a group.
Correct Answer
E. Power
Explanation
The question is asking about the different preferences people may have in terms of exerting control or influence. While some individuals may prefer to have power over an individual, others may desire power over a group. Power is the correct answer as it encompasses both scenarios and represents the ability to control or influence others.
14.
Process theory of motivation refers to a process that originally initiated a ____________
Correct Answer
B. Behaviour
Explanation
The correct answer is "behaviour." The process theory of motivation focuses on understanding how individuals' behaviors are initiated and influenced by internal and external factors. This theory suggests that motivation is driven by a series of cognitive and emotional processes that lead individuals to engage in specific behaviors. By studying these processes, researchers can gain insights into why individuals behave the way they do in the workplace and how motivation can be enhanced to improve job performance and satisfaction.
15.
Which of the following can be classified as process theories of motivation?
Correct Answer
E. Both options a & b.
Explanation
Both the equity theory and the expectancy theory can be classified as process theories of motivation. The equity theory focuses on the individual's perception of fairness in the workplace and how it affects their motivation. It suggests that individuals are motivated when they perceive that their inputs and outcomes are equal to those of others. On the other hand, the expectancy theory emphasizes the relationship between effort, performance, and outcomes. It suggests that individuals are motivated when they believe that their efforts will lead to successful performance and desired outcomes. Therefore, both of these theories are considered process theories as they focus on the cognitive processes involved in motivation.
16.
According to Victor Vroom, individuals strive to maximize _______________ and minimize pain.
Correct Answer
D. Pleasure.
Explanation
According to Victor Vroom, individuals strive to maximize pleasure and minimize pain. This is because pleasure is a positive and rewarding experience, while pain is a negative and aversive experience. By seeking pleasure and avoiding pain, individuals aim to enhance their overall well-being and satisfaction in life.
17.
What are the three most important features of motivational theory according to Vroom?
Correct Answer
B. Expectancy, instrumentality and valence
Explanation
Vroom's motivational theory emphasizes three key features: expectancy, instrumentality, and valence. Expectancy refers to the belief that effort will lead to performance. Instrumentality is the belief that performance will be rewarded. Valence is the value or importance an individual places on the rewards. These three features are crucial in understanding and predicting an individual's motivation and behavior in the workplace.
18.
Expectancy refers to whether or not people expect that they will be able to ___________ a given role or task
Correct Answer
A. Achieve
Explanation
The term "expectancy" in this context refers to the anticipation or belief that individuals have regarding their ability to successfully accomplish a specific role or task. It implies a sense of confidence and belief in one's own capabilities. Therefore, the correct answer is "achieve," as it aligns with the concept of individuals expecting that they will be able to successfully attain their goals or objectives.
19.
What type of worker is likely to have a high perception of their expectancy?
Correct Answer
E. All of the above.
Explanation
Workers who are highly confident, have the support of their superiors, have the support of their colleagues, and have the necessary skills for the job are likely to have a high perception of their expectancy. Confidence, support from superiors and colleagues, and possessing the required skills can all contribute to a worker's belief that they can successfully complete tasks and achieve desired outcomes, leading to a high perception of their expectancy. Therefore, all of the options listed can contribute to a high perception of expectancy.
20.
Instrumentality refers to the likelihood that workers will be ________________ if they do a good job.
Correct Answer
B. Rewarded
Explanation
Instrumentality refers to the likelihood that workers will be rewarded if they do a good job. This means that if employees perform well and meet or exceed expectations, they can expect to receive some form of recognition or incentive for their efforts. Rewarding employees for their good performance is an important motivator in the workplace, as it reinforces positive behavior and encourages employees to continue working hard. By offering rewards, such as bonuses, promotions, or other forms of recognition, organizations can create a culture of high performance and motivate employees to strive for excellence.
21.
If workers are driven by instrumentality as postulated by Vroom, then an ideal pay structure could be:
Correct Answer
A. Commission
Explanation
If workers are driven by instrumentality as postulated by Vroom, then an ideal pay structure could be commission. This is because commission-based pay directly links an employee's performance to their earnings. It provides a clear incentive for employees to work harder and achieve better results, as their pay is directly tied to the amount of sales or business they generate. This aligns with Vroom's theory that individuals are motivated by the belief that their efforts will lead to desired outcomes. Commission-based pay structure can effectively motivate workers to put in more effort and achieve better results.
22.
What does Vroom mean by valence?
Correct Answer
C. The emotional connection people attach to a given outcome.
Explanation
Vroom defines valence as the emotional connection that individuals associate with a particular outcome. It refers to the positive or negative feelings and attitudes that people have towards the potential rewards or consequences of a task. Valence plays a significant role in motivating individuals to engage in certain behaviors or tasks based on their emotional attachment to the expected outcome.
23.
If you like receiving ____________, the outcome is positively valent
Correct Answer
A. Praise
Explanation
If you enjoy receiving praise, it means that you appreciate and value positive feedback or recognition for your work or actions. When you receive praise, it boosts your self-esteem and motivates you to continue performing well. The word "valent" is derived from the word "valence," which refers to the capacity of something to combine with or react chemically with another substance. In this context, the outcome being "positively valent" suggests that receiving praise leads to positive reactions or outcomes.
24.
An example of negative valence would be:
Correct Answer
E. Both options a & b.
Explanation
The correct answer is "Both options a & b." This means that both a job that causes too much stress and a job that causes too much tiredness can be considered examples of negative valence. These factors contribute to a negative emotional experience in the workplace, which can lead to dissatisfaction and decreased well-being.
25.
Vroom believes that an employee will have high motivation if the employee expects to be able to do the job (1) (_____________ ), believes that the job will have a positive reward (2) (_______________) and has a positive emotional connection with the work (3) ( _______________)
Correct Answer
D. 1. Expectancy 2. Instrumentality. 3. Positive Valence
Explanation
Vroom's expectancy theory suggests that an employee will be highly motivated if they believe they can successfully perform the job (expectancy), if they believe their efforts will lead to positive rewards (instrumentality), and if they have a positive emotional connection with the work (positive valence). In other words, employees will be motivated if they believe they can do the job well, that their efforts will be rewarded, and if they find the work personally meaningful and enjoyable.
26.
John Stacy Adams is associated with:
Correct Answer
B. Equity Theory
Explanation
John Stacy Adams is associated with the Equity Theory. The Equity Theory suggests that individuals strive for fairness and balance in their relationships and interactions. According to this theory, people compare their inputs (effort, time, skills) and outcomes (rewards, recognition) to those of others to determine if they are being treated fairly. Adams proposed that individuals strive for equity and will feel motivated when they perceive that their inputs and outcomes are balanced in comparison to others. This theory has been widely applied in the field of organizational behavior and has helped to explain employee motivation and satisfaction.
27.
Adam's argues that people who believe that they are _______________ too little for their job will experience pain or dissatisfaction at work
Correct Answer
A. Rewarded
Explanation
Adam argues that people who believe that they are not rewarded enough for their job will experience pain or dissatisfaction at work. This suggests that individuals who feel undervalued or undercompensated for their efforts may experience negative emotions and a lack of motivation in their job. The lack of recognition or adequate rewards can lead to feelings of dissatisfaction and unhappiness in the workplace.
28.
According to Adams, if employees believe they are under-rewarded at work for the contribution they are making, they will be motivated to:
Correct Answer
C. Readdress that imbalance.
Explanation
According to Adams, when employees feel that they are not being adequately rewarded for their contributions at work, they will be motivated to address and correct this imbalance. This means that they will take actions to rectify the situation, such as discussing their concerns with their superiors or seeking a fairer compensation package. The answer "readdress that imbalance" reflects this idea, as it captures the motivation of employees to address the perceived unfairness in their rewards.