Sales October End Of Month Quiz

Explanation
The agent can offer 500 bonus points to the member as a gesture of goodwill to compensate for the false Lifetime Gold Status email. Additionally, the agent can extend the member's Gold Elite Status by a year to further acknowledge their dissatisfaction and provide them with an enhanced experience.

Explanation
Inactive Choice Privileges members can redeem their discounted rate or bonus points offer by using the Choice Mobile App or by visiting the Choicehotels.com website. These platforms allow members to access their account and make reservations using the discounted rate or bonus points offer. Calling 1.800.4CHOICE is not mentioned as an option for redeeming the offer, and redeeming the offer through the front desk upon check-in is also not mentioned.

Explanation
The Inactive Choice Privileges Member Offer is available for members whose last stay was between 6 months to 3 years ago. This means that if a member has not stayed at a Choice Privileges hotel within the past 6 months to 3 years, they are eligible for this offer.

Explanation
The minimum length of stay for the 20% off BAR Caribbean Vacation offer is 3 nights. This means that in order to avail the discount, customers must book and stay for a minimum of 3 nights at the Caribbean vacation destination.

Explanation
The statement is false because the offer is only valid on BAR Caribbean properties, not all Caribbean properties.

Explanation
The statement is false because the Choice Privileges Planner Rewards Program can be done by any Sales and Reservations agent, not specifically in AI. The program is not limited to AI and can be conducted by human agents as well.

Explanation
The Inactive Choice Privileges Member Offers include a 10% discount on BAR, 1000 bonus points on the next point-eligible stay, and double points on the next point-eligible stay. These offers provide incentives for inactive members to book a stay and earn additional benefits such as discounts and bonus points. The 20% discount on BAR and 8000 bonus points are not part of the inactive member offers.

Explanation
Gold members can indeed have a lifetime Gold status. This means that once a member achieves Gold status, they can maintain that status for the rest of their life without having to meet any additional requirements or criteria. This is a benefit offered by certain membership programs or loyalty programs to reward long-term and loyal customers.

Explanation
In this situation, the best course of action is to provide the confirmation number to the team lead and advise them to change the DOA (Date of Arrival) for the reservation. This ensures that the modification is done correctly and within the cancellation deadline. Additionally, it is important to inform the guest if there is a rate change and provide them with a recap of the changes. This allows for clear communication and transparency with the guest. Advising the guest to call the hotel directly may not be the most efficient solution as it could cause confusion and delays in resolving the issue.