July Refresher Training Knowledge Test

1. What is the only option that we provide the customer if his Printed EU order has BK item/s?

The only option provided to the customer if his Printed EU order has BK item/s is to cancel the BK item/s.

Explanation

The only option provided to the customer if his Printed EU order has BK item/s is to cancel the BK item/s.

Submit

2. In which warehouse will the SCS express order be returned to as bounced parcel?

The SCS express order will be returned to the UK Warehouse as a bounced parcel. This is because all the given options - UK Warehouse, UK, United Kingdom Warehouse, and United Kingdom - refer to the same location, which is the United Kingdom. Therefore, the order will be returned to the UK Warehouse.

Explanation

The SCS express order will be returned to the UK Warehouse as a bounced parcel. This is because all the given options - UK Warehouse, UK, United Kingdom Warehouse, and United Kingdom - refer to the same location, which is the United Kingdom. Therefore, the order will be returned to the UK Warehouse.

Submit

3. How will you process the copy order for this returned parcel?

To process the copy order for the returned parcel, the only action that needs to be taken is to add a hold order item. This suggests that there is no need for any other processing or actions to be taken on the returned parcel. Adding a hold order item indicates that the parcel should be held or put on hold until further instructions or decisions are made regarding its processing or disposition.

Explanation

To process the copy order for the returned parcel, the only action that needs to be taken is to add a hold order item. This suggests that there is no need for any other processing or actions to be taken on the returned parcel. Adding a hold order item indicates that the parcel should be held or put on hold until further instructions or decisions are made regarding its processing or disposition.

Submit

4. For confirmed returned SCS express order, CS associate should create a copy order from which warehouse?

The CS associate should create a copy order from the UK warehouse because it is specified in the options provided. The options "UK warehouse," "UK," "United Kingdom Warehouse," and "United Kingdom" all refer to the same location, indicating that the copy order should be created from the warehouse in the United Kingdom.

Explanation

The CS associate should create a copy order from the UK warehouse because it is specified in the options provided. The options "UK warehouse," "UK," "United Kingdom Warehouse," and "United Kingdom" all refer to the same location, indicating that the copy order should be created from the warehouse in the United Kingdom.

Submit

5. How will you process the copy order for this returned parcel?

To process the copy order for the returned parcel, only the "Add Hold Order item" needs to be included. This suggests that the parcel should be put on hold, possibly due to a customer request or any other reason. No other actions or items need to be added or processed in this case.

Explanation

To process the copy order for the returned parcel, only the "Add Hold Order item" needs to be included. This suggests that the parcel should be put on hold, possibly due to a customer request or any other reason. No other actions or items need to be added or processed in this case.

Submit

6. Which should be offered proactively as a resolution to customer for Printed EU order with BK item/s?

Cancel BK Item

Cancel BK Item then add an alternative item

Wait for replenishment of the Bk item

Cancel order for orders that are not yet processed after the BK item has been cancelled out.

The correct answer is to cancel the BK item. This means that the customer's order will proceed without the BK item, as it is not available. This proactive resolution ensures that the customer's order is not delayed or affected by the unavailability of the BK item.

Explanation

The correct answer is to cancel the BK item. This means that the customer's order will proceed without the BK item, as it is not available. This proactive resolution ensures that the customer's order is not delayed or affected by the unavailability of the BK item.

7. Which request does not require to add the HOLD ORDER ITEM in the order?

“Hi! Please place the invoice outside the parcel so the customs will no longer have to open my package.”

“Hello! I accidentally chose 60% on my customs declaration, could you please change it to 30% instead?”

The request that does not require adding the HOLD ORDER ITEM in the order is "Hi! Please place the invoice outside the parcel so the customs will no longer have to open my package." This request is related to the packaging and labeling of the parcel, rather than adding or holding items in the order. The other requests specifically mention adding or holding items in the order, which require the use of the HOLD ORDER ITEM option.

Explanation

The request that does not require adding the HOLD ORDER ITEM in the order is "Hi! Please place the invoice outside the parcel so the customs will no longer have to open my package." This request is related to the packaging and labeling of the parcel, rather than adding or holding items in the order. The other requests specifically mention adding or holding items in the order, which require the use of the HOLD ORDER ITEM option.

8. For the copy order of bounced SCS express order, which shipping method should we use if the destination is outside UK?

Parcel Force 24

Parcel Force 48

GLS Express Courier

Parcel Force Euro Priority

When copying a bounced SCS express order with a destination outside the UK, the appropriate shipping method to use is Parcel Force Euro Priority. This option is specifically designed for international shipments and ensures that the order is delivered promptly and efficiently to its destination outside of the UK.

Explanation

When copying a bounced SCS express order with a destination outside the UK, the appropriate shipping method to use is Parcel Force Euro Priority. This option is specifically designed for international shipments and ensures that the order is delivered promptly and efficiently to its destination outside of the UK.

9. How will you process the copy order for this returned parcel? (Please disregard the opened dispute for this case)

To process the copy order for the returned parcel, all items need to be manually added. After adding the items, the job should be assigned to OPO (Order Processing Operator) for the cancellation of the items in the original order. This means that the items from the original order will be canceled and not included in the copy order.

Explanation

To process the copy order for the returned parcel, all items need to be manually added. After adding the items, the job should be assigned to OPO (Order Processing Operator) for the cancellation of the items in the original order. This means that the items from the original order will be canceled and not included in the copy order.

Submit

10. How will you process the copy order for this returned parcel?

The correct answer is to manually add all items. This means that when processing the copy order for the returned parcel, each item will need to be added manually instead of using an automated system or scanning the items. This could be because the items are unique or require special handling, or there may not be a system in place to automatically process the copy order.

Explanation

The correct answer is to manually add all items. This means that when processing the copy order for the returned parcel, each item will need to be added manually instead of using an automated system or scanning the items. This could be because the items are unique or require special handling, or there may not be a system in place to automatically process the copy order.

Submit