The CLASS Job Readiness Evaluation assesses skills in client service within program registration contexts. It covers client search, registration assistance, handling payments, and transaction reversals, essential for effective client management and service excellence.
View the client's past course registrations to see the last completed program.
Read the aquatics guidelines chart in the Activity Guide
Ask the child's name and then put them in the course that corresponds to their age group
Register them in any of the classes as long as there are vacant spots left
Rate this question:
Tell them they cannot use their credit towards drop-in basketball and ask for another payment type
Give them a refund for the credit amount and then have them use that money to pay for the drop-in
Link their account to your POS module (client search) before charging the drop-in
None of the answers provided are correct
Rate this question:
Provide them with their user barcode and their family PIN number as found in 'Maintain Family'
Tell them to create a new account on www.reconnectwindsor.ca
Tell them the only way they can register for a program is to call or visit their community centre
Tell them to search for their account online using their phone number
Rate this question:
Ask them to provide documentation that states their eligibility for P2P (Canada Child Benefit, etc.)
Add the 'P2P 90% Course Discount' adjustment to their course prior to registering
View client registrations to see if they are already eligible for P2P (registered in the P2P eligibility course)
Ask them to complete a P2P application form
Rate this question:
Use the 'hold/recall' button to cancel the transaction and automatically refund the client's credit card
If the client would like the refund back on their VISA card - in POS, refund 1 drop-in and ask the client to insert their same VISA card to process the refund
Give the client the money back from your cash drawer and apologize for double charging them
Tell the client the next visit is "on the house"
Rate this question:
If the payment being made is less money than what is currently owing on the account - insert the payment amount and payment type and then select 'payment linking' to choose the appropriate rental to apply the payment to
If the payment being made is more money than what is currently owing on the account - credit the account for the payment amount and then payment linking should automatically come up. Select the appropriate rental to apply the payment to
Insert payment amount and payment type and take payment as you normally would for any transaction
Both A and B are correct
Rate this question:
In Report Printing go to 'accounting' and then select 'daily cash balance' - select your facility name and the employee name (if applicable) - choose detailed or summarized and hit 'print'
In Facility Booking go to 'reports' and then select 'daily cash balance' - select your facility name and the employee name (if applicable) - choose detailed or summarized and hit 'print'
In Program Registration go to 'reports' and then select 'daily cash balance' - select your facility name and the employee name (if applicable) - choose detailed or summarized and hit 'print'
In POS go to 'reports' and then select 'daily cash balance' - select your facility name and the employee name (if applicable) - choose detailed or summarized and hit 'print'
Both A and D are correct
Rate this question:
Input the US exchange first for the current exchange rate
Check the US exchange chart on the G drive to see what the US exchange should be for the current period
Input the $10 as a US deposit in POS. No exchange required
Input the $10 as a regular cash payment. No exchange required
Rate this question:
Apologize to her and tell her that we cannot reprint receipts
Bring up the client's account in Program Registration and select 'print receipt'
In Report Printing go to 'receipts' and select 'reprint online printouts' - bring up the client's account and view all receipts - only select the receipt in question (ask client for date of original print out) - press 'print'
In POS select 'reports' - choose 'reprint online printouts' - bring up the client's account and view all receipts - only select the receipt in question (ask client for date of original print out) - press 'print'
Both C and D are correct
Rate this question:
Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
How Well Are You Informed About Job Action Day?
Job Action Day is more than just a date on the calendar; it's a day dedicated to empowering your career. This quiz is your opportunity to dive into the world of professional...
Questions:
10 |
Attempts:
21 |
Last updated:
Oct 26, 2023
|
Quiz: Test Your Teleworking Skills And Unlock Success!
Welcome to the "Test Your Teleworking Skills and Unlock Success" quiz! As teleworking becomes increasingly common, it's essential to master the skills needed to...
Questions:
15 |
Attempts:
74 |
Last updated:
Aug 21, 2023
|
How Good Are You At LETRS?
Welcome to the "How Good Are You at 'LETRS'?" quiz! This interactive assessment tests your knowledge about the essential concepts and principles behind...
Questions:
15 |
Attempts:
321 |
Last updated:
Dec 19, 2023
|
CHANGE YOUR OFF SKILLS TO ON SKILLS
This quiz evaluates knowledge from the 'Change Your Off Skills to On Skills' training organized by Palakkad Trainers Forum. It covers topics like selling skills, emotional...
Questions:
10 |
Attempts:
268 |
Last updated:
Mar 21, 2023
|
6C051 Edit Code 2 Vol 2
This quiz, titled '6C051 Edit Code 2 Vol 2', assesses knowledge in government acquisition planning, competitive sourcing, and roles in acquisition teams. It is designed for...
Questions:
88 |
Attempts:
572 |
Last updated:
Jul 08, 2023
|
DIAGNOSTIC QUIZ FOR PART 4
DIAGNOSTIC QUIZ FOR PART 4 assesses essential professional skills, such as proper greetings, dressing in formal settings, and effective presentation techniques. It helps learners...
Questions:
8 |
Attempts:
395 |
Last updated:
Mar 21, 2023
|
Wait!
Here's an interesting quiz for you.