Class Job Readiness Evaluation

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| By Recreationcultur
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Recreationcultur
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Quizzes Created: 1 | Total Attempts: 62
| Attempts: 62
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  • 1/10 Questions

    What is the first step to registering a client for a program in Program Registration?

    • Create and new account for the client
    • Search for client using phone number or name
    • None of the answers are correct
    • Enter the barcode of the program
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About This Quiz

The CLASS Job Readiness Evaluation assesses skills in client service within program registration contexts. It covers client search, registration assistance, handling payments, and transaction reversals, essential for effective client management and service excellence.

Class Job Readiness Evaluation - Quiz

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  • 2. 

    A client comes in to register their son for a swimming program but cannot recall which level they took last. How would you help them determine which level to put him in?

    • View the client's past course registrations to see the last completed program.

    • Read the aquatics guidelines chart in the Activity Guide

    • Ask the child's name and then put them in the course that corresponds to their age group

    • Register them in any of the classes as long as there are vacant spots left

    Correct Answer
    A. View the client's past course registrations to see the last completed program.
    Explanation
    To determine the appropriate level for the client's son in the swimming program, it is suggested to view the client's past course registrations to identify the last completed program. By reviewing the client's history, it will provide information about the level the son previously took and help in placing him in the appropriate course based on his previous experience and skills.

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  • 3. 

    Someone wants to come for 'Drop-in Basketball' but they would like to use their credit on their account to pay for the drop-in. How would you charge them the drop-in fee to ensure the cost is being taken from their account credit?

    • Tell them they cannot use their credit towards drop-in basketball and ask for another payment type

    • Give them a refund for the credit amount and then have them use that money to pay for the drop-in

    • Link their account to your POS module (client search) before charging the drop-in

    • None of the answers provided are correct

    Correct Answer
    A. Link their account to your POS module (client search) before charging the drop-in
    Explanation
    To ensure that the cost is taken from their account credit, the best approach is to link their account to the POS module (client search) before charging the drop-in fee. This allows the system to access their account information and deduct the appropriate amount from their credit balance. By doing so, the payment will be processed directly from their account credit, eliminating the need for alternative payment methods or refunds.

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  • 4. 

    A client would like to register for a program online through www.reconnectwindsor.ca but they do not know how to login. How would you assist the customer?

    • Provide them with their user barcode and their family PIN number as found in 'Maintain Family'

    • Tell them to create a new account on www.reconnectwindsor.ca

    • Tell them the only way they can register for a program is to call or visit their community centre

    • Tell them to search for their account online using their phone number

    Correct Answer
    A. Provide them with their user barcode and their family PIN number as found in 'Maintain Family'
    Explanation
    To assist the customer in logging in, the best option is to provide them with their user barcode and their family PIN number as found in 'Maintain Family'. This information will allow them to access their existing account and register for the program online.

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  • 5. 

    A client would like to register for a course using their P2P discount. What is the first step to registering them?

    • Ask them to provide documentation that states their eligibility for P2P (Canada Child Benefit, etc.)

    • Add the 'P2P 90% Course Discount' adjustment to their course prior to registering

    • View client registrations to see if they are already eligible for P2P (registered in the P2P eligibility course)

    • Ask them to complete a P2P application form

    Correct Answer
    A. View client registrations to see if they are already eligible for P2P (registered in the P2P eligibility course)
    Explanation
    The first step to registering a client for a course using their P2P discount is to view their client registrations to see if they are already eligible for P2P. By checking if they are registered in the P2P eligibility course, it can be determined if they are eligible for the discount. This step is necessary to ensure that the client meets the requirements for the P2P discount before proceeding with their registration.

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  • 6. 

    You accidentally charge someone twice for a single drop-in. They paid using VISA. How would you reverse the incorrect transaction?

    • Use the 'hold/recall' button to cancel the transaction and automatically refund the client's credit card

    • If the client would like the refund back on their VISA card - in POS, refund 1 drop-in and ask the client to insert their same VISA card to process the refund

    • Give the client the money back from your cash drawer and apologize for double charging them

    • Tell the client the next visit is "on the house"

    Correct Answer
    A. If the client would like the refund back on their VISA card - in POS, refund 1 drop-in and ask the client to insert their same VISA card to process the refund
    Explanation
    The correct answer suggests using the 'hold/recall' button in the POS system to cancel the transaction and automatically refund the client's credit card. By refunding 1 drop-in and asking the client to insert their same VISA card, the incorrect transaction can be reversed and the refund can be processed directly back to the client's credit card. This ensures that the client receives their refund in the same manner they made the payment, providing a convenient and efficient resolution to the double charging issue.

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  • 7. 

    A client wants to make a payment on their long-term rental contract. They currently have 3 separate rentals that are active. After you bring up the client's account in POS, how do you ensure the payment is applied to the accurate rental?

    • If the payment being made is less money than what is currently owing on the account - insert the payment amount and payment type and then select 'payment linking' to choose the appropriate rental to apply the payment to

    • If the payment being made is more money than what is currently owing on the account - credit the account for the payment amount and then payment linking should automatically come up. Select the appropriate rental to apply the payment to

    • Insert payment amount and payment type and take payment as you normally would for any transaction

    • Both A and B are correct

    Correct Answer
    A. Both A and B are correct
    Explanation
    Both options A and B are correct because they provide different scenarios for making a payment on the client's long-term rental contract. Option A is applicable when the payment being made is less than the amount owing on the account. In this case, the payment amount and type are inserted, and then the appropriate rental is chosen to apply the payment to using the 'payment linking' feature. Option B is applicable when the payment being made is more than the amount owing on the account. In this case, the account is credited for the payment amount, and the payment linking feature automatically comes up to select the appropriate rental to apply the payment to.

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  • 8. 

    How do you print a 'Daily Cash Balance' report?

    • In Report Printing go to 'accounting' and then select 'daily cash balance' - select your facility name and the employee name (if applicable) - choose detailed or summarized and hit 'print'

    • In Facility Booking go to 'reports' and then select 'daily cash balance' - select your facility name and the employee name (if applicable) - choose detailed or summarized and hit 'print'

    • In Program Registration go to 'reports' and then select 'daily cash balance' - select your facility name and the employee name (if applicable) - choose detailed or summarized and hit 'print'

    • In POS go to 'reports' and then select 'daily cash balance' - select your facility name and the employee name (if applicable) - choose detailed or summarized and hit 'print'

    • Both A and D are correct

    Correct Answer
    A. Both A and D are correct
    Explanation
    Both options A and D are correct because in both the Report Printing and POS sections, you can access the 'daily cash balance' report. In both cases, you need to select the facility name and the employee name (if applicable), choose between a detailed or summarized report, and then hit the 'print' button to generate the report.

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  • 9. 

     A client wants to pay for their $8 transaction using American money. They have an American $10 bill. What's the first step to inputting the American money?

    • Input the US exchange first for the current exchange rate

    • Check the US exchange chart on the G drive to see what the US exchange should be for the current period

    • Input the $10 as a US deposit in POS. No exchange required

    • Input the $10 as a regular cash payment. No exchange required

    Correct Answer
    A. Input the $10 as a US deposit in POS. No exchange required
    Explanation
    The first step to inputting the American money is to input the $10 as a US deposit in POS without requiring any exchange.

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  • 10. 

    A client comes in for their weekly program and asks if you can provide them with another receipt because they have misplaced theirs. How would you assist the customer?

    • Apologize to her and tell her that we cannot reprint receipts

    • Bring up the client's account in Program Registration and select 'print receipt'

    • In Report Printing go to 'receipts' and select 'reprint online printouts' - bring up the client's account and view all receipts - only select the receipt in question (ask client for date of original print out) - press 'print'

    • In POS select 'reports' - choose 'reprint online printouts' - bring up the client's account and view all receipts - only select the receipt in question (ask client for date of original print out) - press 'print'

    • Both C and D are correct

    Correct Answer
    A. In Report Printing go to 'receipts' and select 'reprint online printouts' - bring up the client's account and view all receipts - only select the receipt in question (ask client for date of original print out) - press 'print'
    Explanation
    To assist the customer who has misplaced their receipt, the correct option is to go to Report Printing, select 'receipts', and choose 'reprint online printouts'. Then, bring up the client's account, view all receipts, and select only the receipt in question. Finally, ask the client for the date of the original printout and press 'print'. This option allows the customer to obtain a new copy of their receipt.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 15, 2017
    Quiz Created by
    Recreationcultur
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