UK CLUSTER COMPLAINTS CHECK OCTOBER WEEK 1 AND 2

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| By Mark207

Mark207

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Quizzes Created: 1 | Total Attempts: 38

Questions: 10 | Attempts: 38 | Updated: Apr 20, 2023

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UK Cluster Complaints Check October Week 1 And 2 - Quiz

This quiz assesses knowledge on hotel booking procedures and complaint handling for UK hotel clusters in October, focusing on non-smoking policies, payment processes, and specific customer needs.

Questions and Answers

1.

Give 4 qualifications/refusal reasons where in IHT is mandatory to be offered.
2.

Mrs. Smith wants to book a room at Novotel London Greenwich for Nov. 3-6, 2015 and wants to have a quiteroom as much as possible. You should advise the guest that____________________.
3.

Mr. Garrett a blue badge holder stayed at Novotel London Wembley called in to file a complaint. He was advised that parking fee for blue badge holders are free of charge. What cause the complaint?
4.

Guest is booking a room at Novotel Manchester Centre for Nov. 22, 2015 for 3 nights. He asked if late check out is possible. You should advise him ______________________.
5.

Mr. Jameson wants to book a room at Mercure Bristol Holland house hotel and spa for Oct. 30, 2015 for 5 nights for Dinner bed and breakfast package. However he also wants to have a smoking room for his stay as he is smoking frequently. You should advise him that the hotel is 100% nonsmoking.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The correct answer is true because the question states that Mr. Jameson wants to book a smoking room, but the hotel is 100% nonsmoking. Therefore, he will not be able to get a smoking room at this hotel.

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6.

Ms. Eliza Jones working for Bazaar Voice wants to book a room at Novotel London west for Oct. 22 -25, 2015 for 2 adults only. She mentioned that the company will guarantee it and the credit card on the system should be used for the payment of the reservation. You should process it as Bazaarvoice has credit card facility at the hotel.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because the information provided does not indicate that Bazaar Voice has a credit card facility at the hotel. The statement only mentions that the credit card on the system should be used for payment, but it does not specify that Bazaar Voice has a credit card facility at the hotel.

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7.

A guest wants to book a room at Novotel London Birmingham Airport, since the guest is calling an airport hotel, prior to offering rates, you should ask if guest _____________. (Aside for LCAH and Corp Rate.)

Correct Answer
Needs parking

Explanation
When a guest wants to book a room at Novotel London Birmingham Airport, it is important to ask if they need parking. This is because being an airport hotel, many guests may require parking facilities for their vehicles while they are away. By asking this question, the hotel staff can provide accurate information about parking availability and any associated charges, ensuring that the guest's needs are met and they can make an informed decision about booking the room.

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8.

Ms. Simons is booking a room at Novotel Milton Keynes for Nov. 30, 2015. However she will bring 1 small cat and small dog during her stay. You should advise her that the pet fee is 10 GBP/per/night.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because the correct information is that Novotel Milton Keynes does not charge a pet fee for bringing a small cat and small dog during the stay.

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9.

Mr. Smith wants to book a Suite at Novotel Bristol Centre for any weekend for November for 2 nights. You should advise him that we only have Executive room as the highest room category for the hotel.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The correct answer is False. The explanation for this is that the statement says that the highest room category available at Novotel Bristol Centre is an Executive room, which means that there is no Suite available. Therefore, Mr. Smith cannot book a Suite at the hotel for any weekend in November for 2 nights.

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10.

Mr and Mrs Jones called in to check their reservation booked through between9and5.com for a day use room for Oct. 27, 2015 at Novotel London Heathrow Airport. They want to know what is the earliest time possible they can check in. You should advise them 10am.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The correct answer is False. The question asks for the earliest time possible for check-in, and the answer given is 10am. However, this may not be accurate as different hotels have different check-in times. It is best to contact the hotel directly or refer to the reservation confirmation for the correct check-in time.

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Current Version
Apr 20, 2023

Quiz Edited by
ProProfs Editorial Team
Oct 14, 2015

Quiz Created by
Mark207

UK Cluster Complaints Check October Week 1 And 2

Give 4 qualifications/refusal reasons where in IHT is mandatory to be offered.

Mrs. Smith wants to book a room at Novotel London Greenwich for Nov. 3-6, 2015 and wants to have a quiteroom as much as possible. You should advise the guest that____________________.

Mr. Garrett a blue badge holder stayed at Novotel London Wembley called in to file a complaint. He was advised that parking fee for blue badge holders are free of charge. What cause the complaint?

Guest is booking a room at Novotel Manchester Centre for Nov. 22, 2015 for 3 nights. He asked if late check out is possible. You should advise him ______________________.

Mr. Jameson wants to book a room at Mercure Bristol Holland house hotel and spa for Oct. 30, 2015 for 5 nights for Dinner bed and breakfast package. However he also wants to have a smoking room for his stay as he is smoking frequently. You should advise him that the hotel is 100% nonsmoking.

A guest wants to book a room at Novotel London Birmingham Airport, since the guest is calling an airport hotel, prior to offering rates, you should ask if guest _____________. (Aside for LCAH and Corp Rate.)

Ms. Simons is booking a room at Novotel Milton Keynes for Nov. 30, 2015. However she will bring 1 small cat and small dog during her stay. You should advise her that the pet fee is 10 GBP/per/night.

Mr. Smith wants to book a Suite at Novotel Bristol Centre for any weekend for November for 2 nights. You should advise him that we only have Executive room as the highest room category for the hotel.

Mr and Mrs Jones called in to check their reservation booked through between9and5.com for a day use room for Oct. 27, 2015 at Novotel London Heathrow Airport. They want to know what is the earliest time possible they can check in. You should advise them 10am.