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Process
Outcome
Structure
Criteria
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Measure actual performance
Set nursing standards and criteria
Compare results of performance to standards and objectives
Identify possible courses of action
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Agreed on level of nursing care
Characteristics used to measure the level of nursing care
Step-by-step guidelines
Statement which guide the group in decision making and problem solving
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Instructing the members of the standards committee to prepare policies
Reviewing the existing policies of the hospital
Evaluating the credentials of all nursing staff
Checking if activities conform to schedule
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Initial assessment shall be done to all patients within twenty four hours upon admission.
Informed consent shall be secured prior to any invasive procedure
Patients’ reports 95% satisfaction rate prior to discharge from the hospital.
Patient education about their illness and treatment shall be provided for all patients and their families.
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The things that were planned are done
Physicians do not complain.
Employees are contended
There is an increase in customer satisfaction rate.
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Span of control
Unity of command
Carrot and stick principle
Esprit d’ corps
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Evaluate the overall result of the unrest
Initiate a group interaction
Develop a plan and implement it
Identify external and internal forces.
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Date of admission
Length of stay
Age of patients
Absence of complications
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Martha Rogers
Sr. Callista Roy
Florence Nightingale
Jean Watson
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