Change Management Process Quiz! Trivia

Business Management

Organizational Change

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| By Todd Ward

Todd Ward

Community Contributor

Quizzes Created: 1 | Total Attempts: 493

| Attempts: 493 | Questions: 20 | Updated: Mar 22, 2025

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Question 1 / 21

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1. What level of risk for changes will be reviewed on the CAB call?

Significant and Major

All normal changes

Minor Changes

Releases Only

All changes that are determined to have a significant or major impact and risk assessment will be reviewed by the CAB.

Explanation

All changes that are determined to have a significant or major impact and risk assessment will be reviewed by the CAB.

Submit

About This Quiz

Change Management Process Quiz! Trivia - Quiz

Test your knowledge on Change Management Process! This quiz covers types of changes, emergency change protocols, stakeholder roles, and urgent change procedures, essential for professionals managing organizational transitions.

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2. Which is not a listed risk category for a change?

Unplanned

Minor

Significant

Major

Change categories are for the impact and severity, unplanned is a type of change.

Explanation

Change categories are for the impact and severity, unplanned is a type of change.

Submit

3. How Many approvals do you need for a URFC to be approved?

All the Level 1 Approvals plus 2 CAB members not listed on the change itself

2 CAB Members

Only Level 1 Approvals

Change Coordinator

You are required to have all the level 1 approvals (Peer Reviewer, Initiator's Manager, Assignee) in addition to two CAB members approval via email. That CAB member CANNOT be part of the level 1 approvals.

Explanation

Submit

4. Which is a current type of change?

Emergency

Normal

All Listed

Standard

All of these are currently listed as types of changes.

Explanation

All of these are currently listed as types of changes.

Submit

5. How is a minor impact change different than the other changes?

It is approved by the Change Coordinators outside the CAB call

It does not need peer review

It is needed for a BCI

It cannot wait the 5 day lead time

After the risk assessment by the Change Coordinators, if the change is low risk and categorized as a minor change, it is directly approved outside the CAB.

Explanation

After the risk assessment by the Change Coordinators, if the change is low risk and categorized as a minor change, it is directly approved outside the CAB.

Submit

6. Who's responsibility is it to ensure all level 1 approvers have completed the assessment and approvals for the change?

Initator

Peer Reviewer

Assignee

Initator's Manager

It is the change Initiator or the requestor for the change's responsibility to ensure all approvals are done on time.

Explanation

It is the change Initiator or the requestor for the change's responsibility to ensure all approvals are done on time.

Submit

7. When is the use of an Emergency Change Appropriate?

Only During a BCI call or to prevent a BCI

When you cannot meet the 5 day lead time before a change

When there is no peer reviewer needed

When your manager is not available to approve the change

Emergency changes are ONLY for BCI calls and approved by the incident manager during the call.

Explanation

Emergency changes are ONLY for BCI calls and approved by the incident manager during the call.

Submit

8. Who is required to ensure the change is closed after completion?

Change initiator and assignee

Change Coordinator

CAB Members

Initiator's Manager

The assignee should complete the change, and the change initiator review to ensure it is completed.

Explanation

The assignee should complete the change, and the change initiator review to ensure it is completed.

Submit

9. What is the required lead time for normal changes?

5 Days

3 Days

2 Weeks

5 Business Days

The lead time is 5 business days for you to have your normal change saved. Weekends and holidays do not count.

Explanation

The lead time is 5 business days for you to have your normal change saved. Weekends and holidays do not count.

Submit

10. Which is not part of the URFC process?

Start a Sev 1 incident

Require direct CAB approval

Send the email template to the CAB that is completely filled out

Get Stakeholder approval

Although one of the questions ask for the incident or case #, those do not have to be a Sev 1 for the URFC to be approved. Sev 1's are BCI's and changes there will be done through the Emergency Change process.

Explanation

Submit

11. Which is not a level 1 Approver?

Change Coordiniator

Initiator's Manager

Peer Reviewer

Assignee

The Change Coordinator approves after level 1 approvals are completed.

Explanation

The Change Coordinator approves after level 1 approvals are completed.

Submit

12. When is the deadline for having all level 1 approvals completed?

By Noon the day of the change

By EoB the day of the change

By Noon, the business day before the CAB call

An hour before the CAB call

The approvals are required the day before the CAB call in which the change would normally be presented, by Noon. This allows the Change Coordinators to complete the risk assessment before the agenda for the CAB is set.

Explanation

Submit

13. What approvals are required for a standard change?

None

Level 1 Approvals

Change Coordinator

CAB

Standard changes are pre-approved changes, so there is no need to go through the approvals process when completing one

Explanation

Standard changes are pre-approved changes, so there is no need to go through the approvals process when completing one

Submit

14. Which item would cause a change to not be qualified for becoming a standard change?

Requires an outage

Implementation is a standard or automated process

Risk is low

Assessment shows it to be a minor change

Any changes that cause a disruption in service or an outage are not eligible to become standard changes.

Explanation

Any changes that cause a disruption in service or an outage are not eligible to become standard changes.

Submit

15. Who is required to address the change before the CAB?

Change Initiator

Initator's Manager

Peer Reviewer

Change Coordinator

The change initiator is required to present the change in front of the CAB, a proxy can be assigned, but the Change Management team must be notified ahead of time.

Explanation

The change initiator is required to present the change in front of the CAB, a proxy can be assigned, but the Change Management team must be notified ahead of time.

Submit

16. What sets an Urgent Change apart from other normal changes?

It cannot meet the 5 day lead time and requires an extra approval process

It is needed for a BCI

Stakeholders are not required to review

Initator's manager is not required to approve

Urgent Changes are normal changes that cannot meet the 5 day lead time due to unforeseen circumstances and requires extra communication and approvals due to the urgency.

Explanation

Urgent Changes are normal changes that cannot meet the 5 day lead time due to unforeseen circumstances and requires extra communication and approvals due to the urgency.

Submit

17. Which of the following changes are allowed during a Change Freeze?

Standard Changes

URFC

Normal Change

Minor Changes

During a change freeze, only Standard Changes and Emergency Changes approved through BCI are allowed. To do a normal change you will need to follow the change freeze exemption process, this includes URFC's.

Explanation

Submit

18. Which should not be included as part of the Reason Details when submitting a change?

Impact of not making the change

Description of the change

Business justification of the change

What the change should accomplish

The impact, although related to the business justification, is a separate field on the form to fill out, apart from the reason details.

Explanation

The impact, although related to the business justification, is a separate field on the form to fill out, apart from the reason details.

Submit

19. Which of the following is not an appropriate stakeholder for a change?

Change Coordinator

Application Owner

Application Development

Client Support

Change Coordinators are there for "air traffic control" and are never a stakeholder for your change.

Explanation

Change Coordinators are there for "air traffic control" and are never a stakeholder for your change.

Submit

20. When can you no longer modify the start time and date of a change?

Once a change is submitted for approval

Once the CAB approves the change

Once the risk assessment is complete

After a BCI is called

Changes cannot be modified anymore after they have been submitted for approval. they would need to be recalled and adjusted.

Explanation

Changes cannot be modified anymore after they have been submitted for approval. they would need to be recalled and adjusted.

Submit

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All (20)
Unanswered ()
Answered ()

What level of risk for changes will be reviewed on the CAB call?

Which is not a listed risk category for a change?

How Many approvals do you need for a URFC to be approved?

Which is a current type of change?

How is a minor impact change different than the other changes?

Who's responsibility is it to ensure all level 1 approvers have...

When is the use of an Emergency Change Appropriate?

Who is required to ensure the change is closed after completion?

What is the required lead time for normal changes?

Which is not part of the URFC process?

Which is not a level 1 Approver?

When is the deadline for having all level 1 approvals completed?

What approvals are required for a standard change?

Which item would cause a change to not be qualified for becoming a...

Who is required to address the change before the CAB?

What sets an Urgent Change apart from other normal changes?

Which of the following changes are allowed during a Change Freeze?

Which should not be included as part of the Reason Details when...

Which of the following is not an appropriate stakeholder for a change?

When can you no longer modify the start time and date of a change?

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