Telecom In-store Promoter 4

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| By Amy99u
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Amy99u
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Quizzes Created: 3 | Total Attempts: 1,051
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About This Quiz

Telecom In-store Promoter 4 quiz focuses on enhancing customer interaction skills. It assesses the use of feature-benefit approaches, greeting techniques, probing to identify needs, demonstrations, and handling objections. Essential for retail sales professionals in telecommunication.

Telecom In-store Promoter 4 - Quiz

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  • 2. 

    Ctrl+X is shortcut for

    • Copy

    • Paste

    • Cut

    • None

    Correct Answer
    A. Cut
    Explanation
    Ctrl+X is a keyboard shortcut commonly used to cut selected text or files. When you press Ctrl+X, the selected content is removed from its original location and stored in the clipboard. This allows you to move the content to a different location or paste it elsewhere. Therefore, the correct answer is "Cut."

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  • 3. 

    The approach consist of greeting the customer with a genuine smile

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The approach of greeting the customer with a genuine smile is considered to be effective and appropriate. A genuine smile can create a positive first impression and make the customer feel welcomed and valued. It can also help to establish a friendly and approachable atmosphere, which can contribute to better customer satisfaction and engagement. Therefore, it is reasonable to conclude that the statement is true.

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  • 4. 

    Features are a product's qualities or characteristics that provide benefits to customers.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    This statement is true because features are indeed the qualities or characteristics of a product that provide benefits to customers. Features are what make a product unique and appealing to consumers, as they fulfill their needs and preferences. By highlighting the features of a product, companies can effectively communicate its value proposition and differentiate it from competitors in the market. Ultimately, features play a crucial role in attracting and satisfying customers.

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  • 5. 

    Different types of networks are:

    • LAN

    • MAN

    • WAN

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above" because LAN (Local Area Network), MAN (Metropolitan Area Network), and WAN (Wide Area Network) are all different types of networks. LAN is a network that covers a small geographical area, usually within a building or campus. MAN is a network that covers a larger area, such as a city or town. WAN is a network that covers a wide area, such as multiple cities or countries. Therefore, "All of the above" is the correct answer as it includes all the mentioned types of networks.

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  • 6. 

    Its important for ISP to build long term relationships with customers so they will return to the store and seek out the ISP the next time they are buying.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Building long-term relationships with customers is important for ISPs because it increases the likelihood of customer loyalty and repeat business. When customers have a positive experience with an ISP and feel satisfied with the service provided, they are more likely to return to the store and choose the same ISP for their future purchases. This can lead to increased customer retention rates and ultimately contribute to the success and growth of the ISP. Therefore, the statement is true.

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  • 7. 

    Which one of them is output device.

    • Printer

    • Monitor

    • 1 & 2 both

    • None

    Correct Answer
    A. 1 & 2 both
    Explanation
    Both the printer and the monitor are considered output devices. A printer is an output device because it takes digital information from a computer and produces a physical copy on paper. A monitor is also an output device because it displays visual information from the computer's graphics card, allowing users to view and interact with the output of their computer. Therefore, option 1 & 2 both are correct answers as they both represent output devices.

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  • 8. 

    Ctrl+v command is used to:

    • Copy

    • Paste

    • Cut

    • Print

    Correct Answer
    A. Paste
    Explanation
    The Ctrl+v command is used to paste copied or cut content into a document or application. It allows the user to transfer information from the clipboard to the desired location.

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  • 9. 

    Which of the following is not a storage device

    • Pen drive

    • Hard drive

    • Mouse

    • RAM

    Correct Answer
    A. Mouse
    Explanation
    A mouse is not a storage device because it is an input device used to interact with a computer, allowing the user to move the cursor and select items on the screen. On the other hand, a pen drive, hard drive, and RAM are all storage devices. A pen drive and hard drive are external storage devices used to store and transfer data, while RAM (Random Access Memory) is a type of computer memory used for temporary storage of data that the computer is actively using.

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  • 10. 

    Which one is the selling skill of ISP?

    • Questioning

    • Presentation skill

    • Rapport building

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above" because all three options - questioning, presentation skill, and rapport building - are important selling skills for an ISP. Questioning helps the salesperson gather information about the customer's needs and preferences. Presentation skill is necessary to effectively communicate the features and benefits of the ISP's products or services. Rapport building helps to establish a positive and trusting relationship with the customer, increasing the likelihood of a successful sale. Therefore, all three skills are essential for selling ISP services.

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  • 11. 

    CPU means

    • Central preprocessing unit

    • Central processing unit

    • Computer processing unit

    • None

    Correct Answer
    A. Central processing unit
    Explanation
    The correct answer is "Central processing unit." CPU stands for Central Processing Unit, which is the main component of a computer responsible for executing instructions and performing calculations. It is often referred to as the "brain" of the computer as it carries out all the essential tasks required for the computer to function.

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  • 12. 

    Which tab contains the Bold,Italic and Underline options?

    • Home

    • Insert

    • View

    • Review

    Correct Answer
    A. Home
    Explanation
    The Home tab contains the Bold, Italic, and Underline options. This tab is typically used for formatting and editing text in a document. It provides various options for customizing the appearance of the text, such as changing the font, size, color, and style. The Bold, Italic, and Underline options are commonly used for emphasizing or highlighting specific words or phrases in a document.

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  • 13. 

    Which of the following is not a search engine

    • Google

    • Yahoo

    • Microsoft

    • Bing

    Correct Answer
    A. Microsoft
    Explanation
    Microsoft is not a search engine. It is a technology company that develops software and provides various services, including search engine advertising through its platform Bing. Bing is a search engine owned and operated by Microsoft, but Microsoft itself is not a search engine.

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  • 14. 

    Which one do you like?

    • Option 1

    • Option 2

    • Option 3

    • Option 4

    Correct Answer
    A. Option 1
  • 15. 

    SmartArt option available in:

    • Animation tab

    • Home tab

    • Insert tab

    • None

    Correct Answer
    A. Insert tab
    Explanation
    The correct answer is "Insert tab" because the SmartArt option is available in the Insert tab of various Microsoft Office applications, such as Microsoft Word, Excel, and PowerPoint. The Insert tab provides various options for adding different types of content, including SmartArt graphics, which allow users to create visually appealing diagrams and charts to enhance their documents, spreadsheets, or presentations.

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  • 16. 

    Save As command is avialable in:

    • File tab

    • Home tab

    • Insert tab

    • None of these

    Correct Answer
    A. File tab
    Explanation
    The Save As command is available in the File tab. This tab typically contains options related to file management, such as opening, saving, and printing files. The Save As command allows users to save a copy of the current file with a different name or in a different location. The Home tab usually contains options related to formatting and editing, while the Insert tab is used for adding various types of content to the file. None of these tabs would typically include the Save As command.

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  • 17. 

    Reservation arise because the customer doesn't want to buy at the time or isn't satisfied with the price, the product, the storeand its service or the ISP. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that reservations can arise when a customer is not ready to make a purchase at the moment or is not satisfied with various factors such as the price, product, store, service, or internet service provider (ISP). This means that customers may choose to reserve a product or service for a later time or explore other options before making a final decision.

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  • 18. 

    ___________  report displays sales from the begining of the month to any specific date in that month ranging between Rs 2000 to Rs 4000.

    • MTD unit wise sales

    • MTD value wise sales

    • MTD model wise sales

    • None

    Correct Answer
    A. MTD value wise sales
    Explanation
    The MTD value wise sales report displays the sales from the beginning of the month to a specific date within that month. It provides information about the total value of sales made during that period. This report is useful for tracking the overall performance and revenue generated by the sales team.

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  • 19. 

    Panes that are available in PowerPoint window:

    • Slide pane

    • Navigation pane

    • Notes pane

    • All of these

    Correct Answer
    A. All of these
    Explanation
    The correct answer is "All of these" because all three panes mentioned (Slide pane, Navigation pane, Notes pane) are available in the PowerPoint window. The Slide pane displays the current slide, the Navigation pane allows for easy navigation between slides, and the Notes pane is used for adding speaker notes or additional information related to the slide.

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  • 20. 

    Approaches that point out features or benefits help the customers to see the merchandise better.

    • The Just-looking customer approach

    • The feature-benefit approach

    • Probing approach

    • None

    Correct Answer
    A. The feature-benefit approach
    Explanation
    The feature-benefit approach is the correct answer because it states that pointing out features or benefits helps customers see the merchandise better. This approach involves highlighting the specific features and explaining how they benefit the customer, which can be effective in attracting their attention and helping them understand the value of the product. By focusing on the features and benefits, the salesperson can provide a clear and compelling reason for the customer to consider purchasing the merchandise.

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  • 21. 

    Which of the following tabs is not a part of the PowerPoint Ribbon.

    • Home

    • Data

    • Animation

    • Transition

    Correct Answer
    A. Data
    Explanation
    The Data tab is not a part of the PowerPoint Ribbon. The Home tab is used for basic formatting and editing options, the Animation tab is used to add animation effects to slides, and the Transition tab is used to apply transition effects between slides. However, there is no specific Data tab in PowerPoint, as it is not a primary feature of the software.

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  • 22. 

    These devices provide humans with a way to input data into the computer, so that the computer can process it into information is ________________.

    • Input device

    • Output device

    • CPU

    • None

    Correct Answer
    A. Input device
    Explanation
    An input device is a hardware device that allows users to input data or commands into a computer. It enables the computer to receive information from the user, such as text, numbers, or commands, which can then be processed by the computer's CPU. Input devices include keyboards, mice, touchscreens, scanners, and microphones, among others. These devices are essential for humans to interact with computers and provide the necessary input for the computer to process and generate information.

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  • 23. 

    DSR means:

    • Daily selling report

    • Day sales report

    • Daily sales report

    • None of the above

    Correct Answer
    A. Daily sales report
    Explanation
    DSR stands for Daily Sales Report. This report provides a summary of the sales activities and performance of a business on a daily basis. It includes information such as the number of products sold, revenue generated, and any other relevant sales data. This report helps businesses track their daily sales performance and make informed decisions based on the data provided.

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  • 24. 

    ___________ are verbal or nonverbal communications from customers indicating they are ready to buy.

    • Timing to sales

    • Buying signals

    • Closing signals

    • None

    Correct Answer
    A. Buying signals
    Explanation
    Buying signals are verbal or nonverbal communications from customers indicating they are ready to buy. These signals can include actions such as asking specific questions about the product or expressing a strong interest in making a purchase. Recognizing and interpreting these signals is crucial for sales professionals as it helps them understand when to close the deal and finalize the sale. By identifying buying signals, salespeople can effectively guide the customer towards making a purchase and ensure a successful transaction.

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  • 25. 

    Uncovering the objection of customers who agree to everything or make no comments but decide to not buy the merchandise is ________________________.

    • Uncovering Decision

    • Uncovering Problem

    • Uncovering objections

    • Uncovering situation

    Correct Answer
    A. Uncovering objections
    Explanation
    The correct answer is "Uncovering objections" because when customers agree to everything or make no comments but decide not to buy the merchandise, there is likely an underlying objection or concern that they have not voiced. Uncovering these objections is crucial in order to understand and address the customers' concerns, and ultimately increase the chances of making a sale.

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  • 26. 

    _____________ are most effective when they appeal to the sense of sound, touch, sight, taste or smell. A _____________ can generate excitement by giving the customer hands-on experience with the product.

    • Demonstration

    • Identify needs

    • Features

    • None

    Correct Answer
    A. Demonstration
    Explanation
    Demonstrations are most effective when they appeal to the sense of sound, touch, sight, taste, or smell. This means that when a customer is able to see, hear, touch, taste, or smell a product in action through a demonstration, it can generate excitement and provide a hands-on experience. This allows the customer to fully understand and experience the benefits and features of the product, making them more likely to be interested in purchasing it.

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  • 27. 

    Software which enables the computer hardware to communicate and operate is ________________.

    • Application software

    • System software

    • 1 & 2 both

    • None

    Correct Answer
    A. System software
    Explanation
    System software is the correct answer because it refers to the software that enables the computer hardware to communicate and operate. This includes operating systems, device drivers, and utility programs that manage and control the computer system. Application software, on the other hand, is designed for specific tasks such as word processing or spreadsheet calculations and relies on the system software to function properly. Therefore, system software is the appropriate choice as it encompasses the necessary components for the computer hardware to function effectively.

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  • 28. 

    _____________ occurs when the seller and buyer agree to the conditions of the sale and the buyer makes a firm commitment to the transaction.

    • Making the sale

    • Closing the sale

    • Trial close

    • Future sale

    Correct Answer
    A. Closing the sale
    Explanation
    Closing the sale occurs when the seller and buyer agree to the conditions of the sale and the buyer makes a firm commitment to the transaction. This is the final step in the sales process where all negotiations and discussions are concluded, and the buyer is ready to make the purchase. It involves finalizing the details, such as payment terms and delivery arrangements, and ensuring that both parties are satisfied with the agreement.

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  • 29. 

    To keep a complete record of sales on daily basis is MTD.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because MTD stands for "Month to Date," which means keeping a record of sales for the current month, not on a daily basis.

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  • 30. 

    Customers search for information to satisfy their needs and ISP collects information about customers so they cab determine what merchandise might be appropriate. This process is 

    • Approaching the customers

    • Probing to identify needs

    • Presenting & demonstrating

    • Handling objection

    Correct Answer
    A. Probing to identify needs
    Explanation
    The correct answer is "Probing to identify needs." In order to satisfy customer needs, it is important for the ISP to gather information about their customers. Probing involves asking relevant questions and gathering information about the customer's requirements, preferences, and expectations. This helps the ISP understand the customer's needs and tailor their offerings accordingly. By identifying the customer's needs through probing, the ISP can provide personalized and effective solutions, leading to customer satisfaction.

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Quiz Review Timeline (Updated): Mar 17, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 17, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 08, 2017
    Quiz Created by
    Amy99u
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