Based on Fairchild's Principles and Techniques of Patient Care, 5e
Delay or denial of reimbursement
Dismissal or disciplinary action against the practitioner
Delivery of improper or poor-quality treatment
All of the above
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Appearance
Facial expressions
Touch
Gestures
All of the above are forms of NVC
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Description or outline of the proposed, recommended treatment plan, techniques, or procedures
Stated or implied guarantee of results
Expected prognosis or outcome
Potential or possible consequence of no treatment
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Latent error, sentinel event
Latent error, potential adverse event
Active error, sentinel event
Active error, potential adverse event
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