1.
Explain how to send a ticket image to our passengers in VE
2.
Which is the country code for Antigua?
Correct Answer
D. ANU
Explanation
ANU is the correct country code for Antigua. Country codes are used to identify different countries in various systems, such as telephone dialing codes and internet domain names. In this case, ANU represents Antigua, which is a country located in the Caribbean region. The other options, AGA, AUA, and ANT, do not correspond to the country code for Antigua.
3.
Which is the country code for Aruba?
Correct Answer
A. AUA
Explanation
The country code for Aruba is AUA.
4.
Select all that apply:
Correct Answer(s)
B. Check-in time in ELH, GGT, MHH is 2 hours prior to flight and 2.5 hours in FPO and NAS in Bahamas
C. There is a pre-clearence process of US immigration and customs in NAS and FPO in Bahamas
E. Grenada currency is XCD
Explanation
The check-in time in ELH, GGT, and MHH is 2 hours prior to the flight, while in FPO and NAS in the Bahamas, it is 2.5 hours. This means that passengers flying from these airports need to arrive earlier to complete the check-in process. Additionally, there is a pre-clearance process of US immigration and customs in NAS and FPO in the Bahamas. This means that passengers going to the US from these airports can complete the immigration and customs procedures before boarding the flight, saving time upon arrival in the US. Grenada currency is XCD, which is the official currency of Grenada.
5.
There is an American Airlines Lounge in Curaçao located in the Departure Hall that can be used for a charge of $20.00 USD per person.
Correct Answer
B. False
Explanation
The airport lounge is not from American Airlines.
6.
Select all that apply, passengers type for VE:
Correct Answer(s)
A. Infants
B. VUSA
E. Seaman
F. Oneworld
Explanation
The correct answer includes the passenger types of Infants, VUSA, Seaman, and oneworld. Infants are young children who are not yet 2 years old. VUSA refers to passengers from the United States. Seaman refers to individuals who work on ships. oneworld is a frequent flyer program.
7.
Chose the right quote for DO invoice
Correct Answer
C. Due to Dominican Republic Regulations, AA offers our customers a Tax Validation number, Factura con Comprobante Fiscal.
8.
CC issued by these banks are not accepted in VE via TSC
Correct Answer(s)
A. BANCOREAL
B. CENTRAL BANCO UNIVERSAL
E. BANINVEST
Explanation
The CC issued by BANCOREAL, CENTRAL BANCO UNIVERSAL, and BANINVEST are not accepted in VE via TSC.
9.
Guatemala: Persons under the age of 16 are considered minors.
Correct Answer
B. False
Explanation
Persons under 15 are considered minors
10.
Select all the right answers:
Correct Answer(s)
A. Guatemala Tax 12%
D. Dominican Republic 18%
E. SV 13%
F. Honduras 15% Y and 18% J/F
Explanation
The correct answers are Guatemala Tax 12%, Dominican Republic 18%, SV 13%, and Honduras 15% Y and 18% J/F. These answers are correct because they match the given percentages for each country.
11.
Invoices, select the right answer
Correct Answer
B. Panama, If a customer requires an invoice he must go to a TSC
Explanation
If a customer in Panama requires an invoice, they must go to a TSC (presumably a Ticket Service Center) to obtain it. This suggests that the process for obtaining an invoice in Panama is different from the other countries mentioned, where invoices are either sent by email (Honduras) or must be requested within a specific timeframe (Belize). Additionally, the statement about a ticket not being able to be used as an invoice in Nicaragua further supports the idea that each country has its own specific requirements for obtaining an invoice.
12.
VE, type of IDs accepted
Correct Answer(s)
A. Passport
C. Cedula
E. RIF
Explanation
The accepted types of IDs for VE (which is likely referring to Venezuela) are Passport, Cedula, and RIF. These are commonly used identification documents in Venezuela for various purposes such as travel, identification, and tax-related matters. CPF is a type of identification document used in Brazil, while DNI is used in Spain and some other countries. Cadastro is not a commonly recognized type of ID, and therefore not accepted in this context.
13.
Form of payment accepted at the Airport Ticket Counter in DO
Correct Answer(s)
A. Cash DOP/USD
B. Certified checks issued under AA
E. Vouchers issued by AA
Explanation
The form of payment accepted at the Airport Ticket Counter in DO includes cash in Dominican Peso (DOP) or US Dollar (USD), certified checks issued under AA, and vouchers issued by AA. Debit cards and installments are not accepted forms of payment at the counter.
14.
Nicaragua, for cash and check refunds, refer the customer to a TSC/ATO.
Correct Answer
B. False
Explanation
Only cash refunds.
15.
Passenger purchased her ticket in VE, select all that apply
Correct Answer(s)
A. The passenger has to pay in EUR if reissue her ticket from MAD
B. The passenger cannot reissue her ticket from CCS to EZE round trip, because there is not published fare.
D. If the passenger reissue her ticket obtaining a residual balance, she can forfeit it to reissue her ticket.
Explanation
The correct answer is the first statement: "The passenger has to pay in EUR if reissue her ticket from MAD." This means that if the passenger needs to make changes to her ticket from MAD (Madrid), she will have to pay in Euros. The second statement is also correct: "The passenger cannot reissue her ticket from CCS to EZE round trip because there is no published fare." This means that the passenger cannot make changes to her ticket for the round trip from CCS (Caracas) to EZE (Buenos Aires) because there is no available fare for this route. The fourth statement is also correct: "If the passenger reissue her ticket obtaining a residual balance, she can forfeit it to reissue her ticket." This means that if the passenger makes changes to her ticket and receives a residual balance, she can choose to forfeit it and use it to reissue her ticket.
16.
Dominican Republic EFC is located in LIM
Correct Answer
B. False
Explanation
DO EFC is located in SDQ
17.
Which statement are false
Correct Answer(s)
A. The passenger can purchase her ticket via ETS
C. The passenger can pay in USD instead DOP if the ticket is issue in DO at the TSC
Explanation
The first statement is false because the passenger cannot purchase her ticket via ETS. The second statement is true because ETS does not apply if travel originates with another airline. The third statement is false because the passenger cannot pay in USD instead of DOP if the ticket is issued in DO at the TSC. The fourth statement is true because the passenger needs a paper ticket on this itinerary.
18.
All tickets and MSRs where the XB tax is collected, and issued in Guatemala, require to include a NIT number plus an Invoice number.
Correct Answer
A. True
Explanation
The statement is true because all tickets and MSRs issued in Guatemala that collect the XB tax are required to include a NIT number and an Invoice number. This indicates that the tax authorities in Guatemala have implemented this requirement to ensure proper documentation and transparency in tax collection.
19.
Which countries require MASK?
Correct Answer(s)
A. Dominican Republic
C. Guatemala
E. Venezuela
Explanation
The countries that require masks are the Dominican Republic, Guatemala, and Venezuela. This means that in these countries, it is mandatory for individuals to wear masks in public places or when interacting with others to prevent the spread of COVID-19.
20.
Which countries use and have promos using CREDOMATIC
Correct Answer(s)
A. Costa Rica
B. Panama
C. Honduras
D. Guatemala
E. El Salvador
F. Nicaragua
Explanation
The countries that use and have promos using CREDOMATIC are Costa Rica, Panama, Honduras, Guatemala, El Salvador, and Nicaragua.
21.
Waiver in Trinindad, If the difference between the base fare (of the requested fare) and the applicable fare exceeds $250.00 USD do not process the waiver for that fare.
Correct Answer
B. False
Explanation
Only if exceeds $300.00 USD
22.
St George's University is a passenger type for:
Correct Answer
D. Grenada
Explanation
St George's University is a passenger type for Grenada because it is located in Grenada. It is a university that is specifically associated with Grenada and is known for its medical and veterinary programs.
23.
AA does not fly to these caribbean airports:
Correct Answer(s)
A. EIS
D. DOM
Explanation
The given answer lists the airports that AA does not fly to in the Caribbean, which are EIS (Terrance B. Lettsome International Airport) and DOM (Melville Hall Airport). This suggests that American Airlines does not have flights to these specific airports in the Caribbean region.
24.
BOOK A RESERVATIONMr Tom Hanks Colon is flying from San Juan, PR to Los Angeles, CA, he wants to departs any day in April and return any day on MayPAX: Tom Hanks ColonDOB: 03 MAR 1971pHN: 787-350-1515-CpHN: 787-450-7880-Hemail: [email protected]: Tommy Junior 787-780-5410-CCC: 4444-3333-2222-1111CID: 123EXP: 12/16NAME: Tom Hanks ColonAddress: calle falsa 123, Arecibo, PR 00612Insert PNR
Correct Answer(s)
any
25.
BOOK A RESERVATIONMr. Ruben Herrera wants to flight with his 8yo child from Santiago de los Caballeros, DO to Eagle Pass, TX any day between March and return any day in May. They want to book Business cabin and pay with a credit card of his wife.Document all the proper information on this PNRPAX: Ruben HerreraDOB: 17 APR 1989PAX: Alonso HerreraDOB: 13 OCT 2007pHN:809-718-4550-CpHN:809-718-5445-Hemail: [email protected]: Elisa de Herrera 809-450-1780-CCEDULA: 000-1007696-6BANCO: Caja Popular DominicanaRNC: 457101007COMPANY: inconflex metales sa de cvCC: 4444-3333-2222-1111CID:123EXP: 12/16NAME: Ruben HerreraAddress: Ave Caseres 7800, Santiago, DO, 00130Insert PNR
Correct Answer(s)
PNR