Atco Responds Quiz 2

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| By Ssrikanthan
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Ssrikanthan
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Quizzes Created: 1 | Total Attempts: 89
| Attempts: 89
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  • 1/10 Questions

    What information needs to be inputted into ATCO Utility restoration map?

    • Phone Number
    • Street Address
    • Name
    • Retailers Name
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Atco Responds Quiz 2 - Quiz
About This Quiz

This quiz evaluates knowledge on emergency utility services, including safety assessments, restoration processes, and customer advisories in crisis scenarios.

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  • 2. 

    Does the ATCO Employee that comes out to the home carry identification?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    The ATCO employee that comes out to the home carries identification to verify their identity and affiliation with the company. This is important for security and to ensure that the homeowner feels comfortable allowing the employee access to their property. Identification may include a badge, uniform, or other forms of identification that clearly display the ATCO logo or name, providing reassurance and trust to the homeowner.

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  • 3. 

    Does the ATCO Employee that comes out to the home carry identification?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    The correct answer is "Yes" because it is important for ATCO employees to carry identification when they come out to a customer's home. This helps to ensure that the employee is authorized and can be trusted to perform their duties. It also provides a sense of security for the customer, as they can verify the identity of the person before allowing them access to their property.

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  • 4. 

    If the customer does not have electricity what are some things the customer can do before contacting the distributor?

    • Advise to replace their whole electric panel so they can have power to the home

    • Call a friend and see what they did

    • Go into the schematic diagram on the panel to see if the panel is wired correctly

    • Advise to check their main electric panel and breaker. Moving any tripped switches to the ‘on’ position can restore electricity

    Correct Answer
    A. Advise to check their main electric panel and breaker. Moving any tripped switches to the ‘on’ position can restore electricity
    Explanation
    Before contacting the distributor, the customer can check their main electric panel and breaker. By moving any tripped switches to the 'on' position, they may be able to restore electricity. This is a simple troubleshooting step that can be done before seeking further assistance.

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  • 5. 

    Whom do you have to call if you smell gas and what is their contact number?

    • ATCO Electric 1-855-277-1670

    • ATCO Pipeline Emergency Toll Free 1-877-496-9380

    • Structure & Logistics (780) 714-6773

    • ATCO Gas Emergency Toll free 1-800-511-3447

    Correct Answer
    A. ATCO Gas Emergency Toll free 1-800-511-3447
    Explanation
    If you smell gas, you need to call ATCO Gas Emergency at their toll-free number 1-800-511-3447.

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  • 6. 

    Which regional municipality is providing an fire assessment tool to determine if its safe to return back home?

    • Regional Municipality of Tar Island

    • Regional Municipality of Wood Buffalo

    • Regional Municipality of Fort Mc Murray

    • Regional Municipality of Anzac

    Correct Answer
    A. Regional Municipality of Wood Buffalo
    Explanation
    The Regional Municipality of Wood Buffalo is providing a fire assessment tool to determine if it is safe to return back home. This suggests that the municipality has experienced a fire incident and wants to ensure the safety of its residents before they return to their homes. The fire assessment tool is likely designed to evaluate the extent of the fire damage and assess any potential risks or hazards that may still exist in the area. By providing this tool, the municipality is demonstrating its commitment to the safety and well-being of its residents.

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  • 7. 

    Is this a true or false statement ? To advise a customer to go through their home and unplug any unnecessary appliances to reduce the load and assist ATCO in restoring electricity quickly to the entire region

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because advising customers to unplug unnecessary appliances can help reduce the overall electrical load. This can assist ATCO in restoring electricity quickly to the entire region as it reduces the strain on the power grid. By unplugging appliances that are not in use, less electricity is consumed, allowing for a more efficient restoration process.

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  • 8. 

    What are some temporary modular buildings the ATCO team currently has on the ground, in place as a space solution? 

    • Modular buildings, office trailers, sleeping accommodations and lavatories

    • Office trailers

    • Sleeping accommodations and lavatories

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The ATCO team currently has various temporary modular buildings on the ground as a space solution, including modular buildings, office trailers, sleeping accommodations, and lavatories. This means that they have a range of options available to meet different needs and requirements, whether it is for office space, sleeping arrangements, or restroom facilities.

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  • 9. 

    What are the three things done by the ATCO Employee to ensure N/G is being delivered to the home safely?

    • Soap and bubble test on the pipelines, pressure test, and leak test

    • Natural gas safety inspection, relight natural gas appliances and ensure the appliance are working properly

    • Checking thermostat, checking if heat exchange has any leaks, and ensuring the high limit switch is operation according to manufacture instructions

    • Doing a tune up for all appliance , Relighting the furnace and carbon monoxide test

    Correct Answer
    A. Natural gas safety inspection, relight natural gas appliances and ensure the appliance are working properly
    Explanation
    The ATCO Employee ensures N/G is being delivered to the home safely by conducting a natural gas safety inspection to identify any potential hazards or leaks. They also relight natural gas appliances to ensure they are functioning properly and do not pose any risks. Additionally, they ensure that the appliances are working properly by conducting thorough checks and tests to ensure their safe operation.

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  • 10. 

    If the customer affected by the Fort McMurray and does not have access to internet to submit Natural Gas what should we advise the customer to do?

    • Contact ATCO Energy and speak with a live agent or submit an email at [email protected]

    • Advise to contact ATCO Gas 24 Emergency services at 1-780-420-5585 or 1-800-511-3447

    • To visit a Regional Municipality of Wood Buffalo Welcome Centre to speak directly with an ATCO representative or call ATCO’s Customer Assistance Centre at 310-5678.

    • All of the Above

    Correct Answer
    A. To visit a Regional Municipality of Wood Buffalo Welcome Centre to speak directly with an ATCO representative or call ATCO’s Customer Assistance Centre at 310-5678.
    Explanation
    In the given scenario, if the customer is affected by the Fort McMurray and does not have access to the internet to submit Natural Gas, the best advice would be to visit a Regional Municipality of Wood Buffalo Welcome Centre to speak directly with an ATCO representative or call ATCO’s Customer Assistance Centre at 310-5678. This option allows the customer to get immediate assistance and guidance in person or over the phone, ensuring their concerns are addressed promptly. The other options of contacting ATCO Energy via email or ATCO Gas 24 Emergency services may not be as effective in this situation where the customer does not have internet access.

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Quiz Review Timeline (Updated): Mar 15, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 15, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 31, 2016
    Quiz Created by
    Ssrikanthan
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