IR General Inquiry (Prod Support/ Listings)

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| By Rosaliehabagat

Rosaliehabagat

Community Contributor

Quizzes Created: 1 | Total Attempts: 47

Questions: 10 | Attempts: 47 | Updated: Jun 12, 2024

1.

What knowledge article we should be using when creating a case for Free Listing Changes with No Paid Advertising?
2.

How do we suppress free listing?
3.

If the customer is having issues uploading a photo and needs assistance, they can email the photo and special instructions to what email address?
4.

What article provides step-by-step instructions for CSS Keying of WALs, Omitting Address, Updating Internet Extractor Indicator, and updating the Web Zip Code?
5.

Listing request: As an IR Gen Inquiry rep you open a case for listing update request of your customer and made initial changes. When will you be able to close the case?
6.

How can we remove a CTN?
7.
1. True or False: If the customer with a paid listing request for changing his listing address and phone number, the rep should update it on Lincoln.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Paid listing changes for Business Name, Business Address, Business Phone Number and Main Category should be chattered to the Sales Rep. Email and URL should be updated in Salesforce.

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8.

This button only appears on Lincoln if the advertiser has Listing Pro.
- A.
  
  Non advertiser
- B.
  
  Sources
- C.
  
  Presence Scan
- D.
  
  Presence
Correct Answer
C. Presence Scan

Explanation
The presence scan feature is only available on Lincoln if the advertiser has Listing Pro. This suggests that the presence scan is a feature exclusive to advertisers who have subscribed to Listing Pro. It is not available for non-advertisers or users who do not have Listing Pro. The presence scan feature likely helps advertisers track and monitor their online presence and visibility on Lincoln.

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9.

________________this allows advertisers with an active CTN (Call Tracking Number) to opt into recording incoming calls to the business. By adding this feature, advertisers can gain insights into sales and customer service efforts.

Correct Answer
Call Recording
Call recording
call recording

Explanation
This feature, called "Call Recording," allows advertisers with an active CTN (Call Tracking Number) to choose to record incoming calls to their business. By opting into this feature, advertisers can gain valuable insights into their sales and customer service efforts by reviewing the recorded calls.

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4
10.

True or False: You should omit an address from a main listing or additional listing on CSS as it will not affect the advertiser’s print advertising.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
You should never omit an address from a main listing or additional listing as it may affect the advertiser’s print advertising. The business office will handle those requests.

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IR General InquIRy (Prod Support/ Listings)

What knowledge article we should be using when creating a case for Free Listing Changes with No Paid Advertising?

How do we suppress free listing?

If the customer is having issues uploading a photo and needs assistance, they can email the photo and special instructions to what email address?

What article provides step-by-step instructions for CSS Keying of WALs, Omitting Address, Updating Internet Extractor Indicator, and updating the Web Zip Code?

Listing request: As an IR Gen Inquiry rep you open a case for listing update request of your customer and made initial changes. When will you be able to close the case?

How can we remove a CTN?

True or False: If the customer with a paid listing request for changing his listing address and phone number, the rep should update it on Lincoln.

This button only appears on Lincoln if the advertiser has Listing Pro.

________________this allows advertisers with an active CTN (Call Tracking Number) to opt into recording incoming calls to the business. By adding this feature, advertisers can gain insights into sales and customer service efforts.

True or False: You should omit an address from a main listing or additional listing on CSS as it will not affect the advertiser’s print advertising.