1.
Netiquette is:
Correct Answer
B. Proper manners and behavior online
Explanation
Netiquette refers to the set of guidelines and norms that govern proper behavior and manners when interacting online. It encompasses various aspects such as being respectful, using appropriate language, avoiding spamming or trolling, and respecting others' privacy. Netiquette is not limited to just email or specific to business interactions; it applies to all forms of online communication, including social media, forums, and messaging platforms. It is essential for maintaining a positive and respectful online environment for everyone involved.
2.
When using computer courtesty, always remember___________________
Correct Answer
D. The "Golden Rule"
Explanation
The "Golden Rule" refers to treating others with respect and kindness, which is an important aspect of computer courtesy. It implies that when using computers, one should always remember to be polite and considerate towards others. This includes using appropriate language, avoiding offensive or disrespectful comments, and being mindful of others' privacy and personal space. Following the "Golden Rule" helps create a positive and respectful online environment.
3.
Writing in all capital letters is consider ______________________
Correct Answer
C. Shouting
Explanation
Writing in all capital letters is considered shouting because it is commonly perceived as aggressive and loud. When text is written in all caps, it gives the impression that the writer is raising their voice or emphasizing their words forcefully. This can be seen as rude or disrespectful in written communication, as it can come across as confrontational or demanding. Therefore, using all capital letters is generally discouraged in most forms of written communication, unless there is a specific purpose or context that justifies its use.
4.
You should never send an email with your ___________________ or _________________
Correct Answer
B. Social security number or credit card number
Explanation
You should never send an email with your social security number or credit card number because it is not secure and can easily be intercepted by hackers or unauthorized individuals. This information is sensitive and can be used for identity theft or fraudulent activities. It is important to protect your personal and financial information by using secure methods of communication when sharing such sensitive data.
5.
Begin each email with a ____________________
Correct Answer
D. Greeting or salutation
Explanation
The correct answer is "greeting or salutation". In an email, it is important to begin with a greeting or salutation to establish a polite and professional tone. This helps to set the right context for the rest of the email and shows respect towards the recipient. It also helps to create a positive first impression and build rapport with the reader.
6.
This important part of an email reflects the contents and nature of your email.
Correct Answer
A. Subject line
Explanation
The subject line is an important part of an email as it provides a brief summary of the contents and nature of the email. It helps the recipient to quickly understand what the email is about and prioritize their response accordingly. A clear and concise subject line can also make it easier to search for and reference the email in the future.
7.
You never have to ask permission before forwarding another person's email message.
Correct Answer
B. False
Explanation
Forwarding another person's email message without their permission is a violation of privacy and could potentially breach confidentiality. It is important to always respect the privacy and consent of others when it comes to sharing their personal information or correspondence. Therefore, the statement that you never have to ask permission before forwarding another person's email message is false.
8.
Business emails should be short, sweet, and to the ________________
Correct Answer
point
Explanation
Business emails should be short, sweet, and to the point in order to effectively communicate the intended message without wasting the recipient's time. By being concise and direct, the sender can ensure that the important information is easily understood and acted upon. Additionally, brevity in business emails helps maintain professionalism and efficiency in communication, allowing both parties to focus on their respective tasks.
9.
It is important to reply to emails in a timely manner.
Correct Answer
A. True
Explanation
Replying to emails in a timely manner is important because it shows professionalism, respect, and good communication skills. It helps in maintaining effective communication and building strong relationships with colleagues, clients, and other stakeholders. Timely responses also prevent any misunderstandings or delays in work processes, ensuring smooth workflow and productivity. Additionally, it reflects positively on one's reliability and commitment towards their responsibilities. Hence, it is crucial to reply to emails promptly.
10.
It is okay to assume that you can use business email accounts for personal business.
Correct Answer
B. False
Explanation
Using business email accounts for personal business is generally not recommended. Business email accounts are typically provided by employers for work-related communication and should be used solely for professional purposes. Mixing personal and business matters in the same email account can lead to confusion, privacy concerns, and potential breaches of company policies. It is advisable to use personal email accounts for personal matters and keep business email accounts strictly for work-related correspondence.
11.
When you use business email accounts, your emails are private and belong to you.
Correct Answer
B. False
Explanation
Business email accounts are typically owned by the company and not the individual user. Therefore, the emails sent and received through these accounts are considered company property and not private to the individual.
12.
An abbreviation formed from the first letters of a series of words.
Correct Answer
acronym
acronyms
Explanation
The given correct answer is "acronym" or "acronyms". An acronym is a word formed by taking the initial letters of a series of words and pronouncing them as a separate word. Acronyms are commonly used in various fields and industries to create shorter and more memorable terms. Examples of acronyms include NASA (National Aeronautics and Space Administration) and AIDS (Acquired Immune Deficiency Syndrome).
13.
When a child is tormented, threatened, harassed, humiliated, embarrassed, or otherwise targeted by another person using the Internet, interactive and digital technologies, or mobile phones.
Correct Answer
cyber bullying
Explanation
Cyberbullying refers to the act of tormenting, threatening, harassing, humiliating, embarrassing, or targeting a child using the Internet, interactive and digital technologies, or mobile phones. This form of bullying takes place in the online world and can have severe psychological and emotional effects on the victim. It involves the use of technology to intentionally harm or intimidate another person, often through social media platforms, messaging apps, or online forums. Cyberbullying has become a significant issue in today's digital age, requiring awareness, prevention, and intervention strategies to protect children from its harmful consequences.
14.
Emotional graphics--visual ways to express the way you feel when words alone just aren't enough.
Correct Answer
emoticons
emoticon
Explanation
Emoticons are visual representations of emotions or facial expressions, typically created using punctuation marks and letters. They are a form of emotional graphics that allow individuals to express their feelings in a visual way when words alone are not sufficient. Emoticons provide a quick and easy way to convey emotions in written communication, adding a layer of meaning and enhancing the overall message.
15.
Posting or emailing unsolicited advertising messages to a wide audience.
Correct Answer
spamming
Explanation
Spamming refers to the act of posting or emailing unsolicited advertising messages to a wide audience. It involves sending bulk messages to individuals who have not given their consent to receive such messages. This practice is often seen as intrusive and annoying, as it fills up people's inboxes with unwanted content. Spamming is generally considered unethical and can be illegal in some jurisdictions.
16.
Practice of reading an online or e-mail discussion without taking part in it.
Correct Answer
lurking
Explanation
Lurking refers to the practice of reading an online or e-mail discussion without actively participating in it. This means that individuals observe the conversation without contributing their own thoughts or comments. Lurking can be done for various reasons, such as gathering information, learning from others, or simply being a passive observer. It allows people to stay informed about a particular topic or community without actively engaging in the conversation.
17.
What people do when they express a strongly held opinion without holding back any emotion.
Correct Answer
flaming
Explanation
Flaming refers to the act of expressing a strongly held opinion without holding back any emotion. It typically involves using aggressive and offensive language to attack or criticize someone's viewpoint. Flaming often occurs in online discussions or social media platforms where individuals feel more comfortable expressing their opinions without face-to-face confrontation. This behavior can lead to heated arguments and a hostile online environment.
18.
It is considered acceptable to use emoticons in business emails.
Correct Answer
B. False
Explanation
Using emoticons in business emails is generally considered unprofessional and informal. Business communication should maintain a certain level of professionalism and using emoticons can be seen as unprofessional and may undermine the seriousness of the message. It is more appropriate to use formal language and tone in business emails to maintain a professional image.
19.
It is important to break your email into small paragraphs because:
Correct Answer
C. More appealing and easier to read
Explanation
Breaking an email into small paragraphs makes it more appealing and easier to read. When an email is presented in large blocks of text, it can be overwhelming and difficult to follow. By breaking it into smaller paragraphs, it becomes visually more appealing and allows the reader to easily navigate through the content. Additionally, smaller paragraphs make it easier to comprehend and absorb the information being conveyed, improving overall readability.
20.
What does cc: stand for?
Correct Answer
B. Carbon copy
Explanation
CC stands for "carbon copy." In the past, when making copies of a document, a sheet of carbon paper was placed between the original document and the copy paper. This allowed for an exact replica, or carbon copy, to be made simultaneously. In modern times, the term "cc" is used in email to indicate that additional recipients are being copied on the message.
21.
What does bc: stand for?
Correct Answer
D. Blind copy
Explanation
"bc:" stands for blind copy. In email communication, blind copy is a feature that allows the sender to send a copy of the email to recipients without the knowledge of other recipients. This is useful when the sender wants to keep certain recipients' identities confidential or wants to avoid disclosing the full recipient list. Therefore, "blind copy" is the correct explanation for the given abbreviation.
22.
You should end your email with your ____________________
Correct Answer
name
signature
Explanation
The given correct answer for this question is "name, signature". This is because when ending an email, it is customary to include your name and signature as a way to identify yourself and provide contact information. This helps the recipient to easily recognize who the email is from and how to reach out to you if needed.
23.
What should you do if you have to send a very large attachment?
Correct Answer
D. All of the above
Explanation
If you have to send a very large attachment, it is recommended to let the recipient know first. This allows them to anticipate the large file size and make necessary arrangements. Additionally, you can zip the file, which compresses it and reduces the file size, making it easier to send. Lastly, it is generally advisable to avoid sending large attachments whenever possible, as it can cause issues with email servers and may take a long time to upload and download. Therefore, all of the above options are correct.
24.
Don't worry about checking your email for spelling, grammar, and punctuation, spell check will catch your errors when you hit the send button.
Correct Answer
B. False
Explanation
The given answer, "False," is the correct answer because the statement in the question is about not worrying about checking email for spelling, grammar, and punctuation, and it states that spell check will catch errors upon hitting the send button. This implies that there is no need to manually check for errors as spell check will take care of it.
25.
It is very important that you _____________ your emails before sending them.
Correct Answer
read
proofread
Explanation
When it comes to sending emails, it is crucial to both read and proofread them before hitting the send button. Reading ensures that the content is clear, concise, and error-free, while proofreading helps to catch any spelling or grammatical mistakes that may have been missed during the initial reading. By combining these two actions, one can ensure that their emails are well-written and professional before sending them.
26.
Do not use email to discuss ________________ information.
Correct Answer
D. Confidential
Explanation
The correct answer is "confidential" because using email to discuss personal, business, important, or any other sensitive information can pose a risk to privacy and security. Email communication is not always secure and can be easily intercepted or accessed by unauthorized individuals. Therefore, it is important to avoid discussing confidential matters through email and instead opt for more secure communication methods, such as encrypted messaging or in-person conversations.