Nh Labs 11/21 Team Meeting Quiz

Who handles ICC room scheduling?

• Lab attendants

• Arie Roskott

• Monica Morillas, but Mark Walker until she returns.

• Professors can handle their own scheduling requests by writing their names on the door schedules/calendars.

We can accommodate non-credit reservations as long as they only take up a very short amount of time (30 minutes or less).

• True

• False

When checking for AV equipment in the morning, you should always check both the metal storage drawer as well as the AV Form folder, which is located in the ICC drop box.

• True

• False

A user comes to the lab attendant desk explaining that she lost her shoe. She desperately needs it, so she asks you to take down her information and contact her if you find her shoe. As far as collecting/holding personal information goes, what is TRUE?

• We will take down a user's contact information even if we do not have an item that has their contact information tied to it because we are nice and love providing quality customer service.

• We will contact a user if their information is tied to an item that has already been turned in (ie. USB, cell phone, notebook, etc.)

• If an item is turned into the desk and we think it may belong to someone, hold off on filling out the lost and found form and email the list asking if anyone remembers someone asking for this item.

• We can take down a user's contact information only if it is organized and clearly labeled on a post-it note.

Arie will always post announcements on the NH labs google site, so you don't have to check your email while on shift.

• True

• False

Which of the following is TRUE regarding our after hours policy? **Note: this is outlined in our current SOP**

• Lab attendants can stay after hours only if they are in ICC.

• Lab attendants can stay after hours only if they are in NH96.

• Lab attendants are not permitted to stay after hours in ICC or NH96.

• Lab attendants can stay after hours if they are in any area (NH96 or ICC)

There is no drop-down list for specific teams in the AV Help Ticket form, so if you fill out one of these, you must forward it on to the NHlabs list. LCT tickets do have a dropdown list, so you must select the NHlabs list when filling out this form.

• True

• False

There is no drop-down list for specific teams in the AV Help Ticket form, so if you fill out one of these, you must forward it on to the ccl-mgmt list.

• True

• False

Who is responsible for taking care of AV Help Tickets?

• AV Employees

• LCT's

• CAVStechs

• CCL Coordinators

Generic "out of order" signs can be taped on workstations as long as lab attendants use nice, legible handwriting.

• True

• False

A PSU professor wants to schedule a last minute reservation for NH 439. He notices that the previous class was canceled, so NH 439 is now free for the next two hours. Check ALL that apply when it comes to accomodating this request?

• This professor should have emailed [email protected], therefore you cannot help him at all.

• Give him your coordinator's email address and office phone number; she will handle it.

• Since it is for a CRN-bearing course, you might be able to help this professor schedule a last minute request.

• Explain our general protocol and hand him an icchroom card.

• Double check the ICC calendars in order to verify that the room is open.

• Gather specific details for their scheduling needs (what time, how long, what class, instructor, etc.)

• Email the NHlabs list with all of the corresponding information in order to ensure that lab attendants working after you are aware of this change, as well.

• Tell the professor that he can only email [email protected] since he will be charged.

You come across an issue with a computer in NH 96. You are unsure of what to do, but know that there are many great resources for situations like this. As far as submitting a ticket is concerned, check ALL that apply:

• Start off by troubleshooting to the best of your abilities.

• If you cannot figure it out on your own, call Mark right away. He knows everything.

• Email the list asking for help.

• Check for available coordinators (Arie, Taylor, Jacob, Amanda, and finally, Monica and Mark) and give them a call.

• Submit a ticket if no one is able to successfully troubleshoot the issue.

• When coming across issues that require admin rights (such as missing software, strange printer errors, etc.), submit the ticket right away.

• Call the library floater.

• Call your buddy in NH 96 or ICC.

• Once you have tried absolutely everything, email the NHlabs list so everyone is aware of what happened in case it pops up again while you are not on shift.

Generic "out of order" signs should NEVER be taped to a workstation. If you think it would be helpful to make signage for the back of workstations, send Arie an email and we can discuss creating professional signage to help users swiftly locate affected workstations. Briefly outline the procedure for what you should do if you come across a generic "out of order" sign taped onto a PC:

Provide your own mock opening shout-out:

Provide your own mock closing shout-out:

Do you have any suggestions for next term? Go crazy!