Interviewing Human Services Final!!!

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| By Jhillis87
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Quizzes Created: 2 | Total Attempts: 499
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About This Quiz

This 'Interviewing Human Services final!' quiz assesses key skills in empathetic listening, understanding client communication, and effective questioning techniques. It's designed to enhance the practical interviewing capabilities crucial for professionals in human services.

Interviewing Human Services Final!!! - Quiz

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  • 2. 

    What are factors that influence motivation to change?

    • Strengths, capacity, resources

    • Level of stress and demands

    • Hope

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The factors that influence motivation to change include strengths, capacity, resources, level of stress and demands, as well as hope. These factors can contribute to an individual's willingness and ability to make changes in their life. Strengths, capacity, and resources refer to the personal qualities and external support that a person has, which can help them in their journey towards change. The level of stress and demands in a person's life can either motivate or hinder their motivation to change. Lastly, hope plays a crucial role as it provides optimism and belief in the possibility of change.

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  • 3. 

    A person who is empowered know that they have knowledge, skills, competencies, and resources to make decisions, solve problems and achieve goals is known as?

    • Asking questions

    • Connecting empowerment

    • Connecting strengths

    • Connecting strengths and empowerment

    Correct Answer
    A. Connecting strengths and empowerment
    Explanation
    The answer "Connecting strengths and empowerment" suggests that a person who is empowered recognizes their own abilities and resources, and uses them to make decisions, solve problems, and achieve goals. This implies that empowerment is closely linked to identifying and utilizing one's strengths and capabilities.

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  • 4. 

    What is the importance of empathetic listening?

    • It involves making every effort to understand others from there point of view

    • It involves showing empathy

    • Communicating an understanding of how that person feels in a situation, not how you would feel in that situation

    • A & C

    Correct Answer
    A. A & C
    Explanation
    Empathetic listening is important because it involves making an effort to understand others from their point of view and communicating an understanding of how that person feels in a situation, not how you would feel in that situation. By practicing empathetic listening, individuals can establish better relationships, improve communication, and show empathy towards others' experiences and emotions. This type of listening promotes understanding, trust, and effective problem-solving.

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  • 5. 

    Discounting is?

    • A form of cognitive distortion used to avoid dealing with the problem

    • Aware there is a problem

    • Blaming others

    • None of the above

    Correct Answer
    A. A form of cognitive distortion used to avoid dealing with the problem
    Explanation
    Discounting is a form of cognitive distortion used to avoid dealing with the problem. This means that when someone engages in discounting, they downplay or minimize the significance of the problem at hand, often by rationalizing or making excuses for it. By discounting the problem, individuals may avoid taking responsibility or facing the necessary actions to address the issue effectively.

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  • 6. 

    Closed-ended questions begin with who, what, when, where, why, how and tell me more

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Closed-ended questions do not begin with "tell me more." They are questions that can be answered with a simple "yes" or "no" or with a specific piece of information. The given statement is incorrect as it includes "tell me more" as a closed-ended question starter, which is not true.

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  • 7. 

    Evaluations should not be an ongoing process

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Evaluations should be an ongoing process as they help in assessing progress, identifying areas for improvement, and providing feedback to individuals or organizations. Ongoing evaluations allow for timely adjustments and continuous improvement, leading to better outcomes. Therefore, the statement "Evaluations should not be an ongoing process" is incorrect.

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  • 8. 

    This is appropriate and respectful to allow someone to complete their thought, it is golden and may seem awkward to beginning practitioners.

    • Asking questions

    • Allowing Silence

    • Seeking clarification

    • All of the above

    Correct Answer
    A. Allowing Silence
    Explanation
    Allowing silence is appropriate and respectful because it gives the other person the opportunity to gather their thoughts and express themselves fully. It shows that you value their input and are willing to give them the necessary time and space to articulate their ideas. This practice may seem awkward to beginners, but it is considered a valuable communication skill in professional settings. By allowing silence, you create a supportive and inclusive environment that encourages open and thoughtful dialogue.

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  • 9. 

    Open-ended questions can't be answered with a yes/no?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Open-ended questions cannot be answered with a simple yes or no because they require a more detailed and thoughtful response. These types of questions encourage individuals to provide their own opinions, ideas, or explanations, promoting a deeper level of engagement and discussion. By contrast, closed-ended questions, such as those that can be answered with a yes or no, limit the response options and often result in less meaningful or insightful conversations. Therefore, the statement that open-ended questions cannot be answered with a yes or no is true.

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  • 10. 

    Identifying verbal and non-verbal behaviour for the client that they may not be aware of

    • Preparation

    • Seeking clarification

    • Giving feedback

    • Precontemplation

    Correct Answer
    A. Giving feedback
    Explanation
    Giving feedback involves providing clients with information about their verbal and non-verbal behaviors that they may not be aware of. This helps clients gain insight into their actions and how they may be perceived by others. By giving feedback, therapists can help clients understand the impact of their behavior and make necessary changes. It is an important step in the therapeutic process as it promotes self-awareness and personal growth.

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  • 11. 

    How do you demonstrate respect?

    • Express understanding

    • Show interest in clients thoughts, feelings, wants, needs and goals

    • Ask about strengths and resources

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above" because demonstrating respect involves expressing understanding, showing interest in the client's thoughts and feelings, and asking about their strengths and resources. By doing all of these actions, one can show respect towards the client and create a supportive and empathetic environment.

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  • 12. 

    GAS is....

    • Something you put in a car to make it go

    • Goal Attaining Scale

    • A way to chart progress with clients, and provides more options for success

    • B & C

    Correct Answer
    A. B & C
    Explanation
    The answer is B & C because GAS stands for Goal Attaining Scale, which is a way to chart progress with clients and provides more options for success. It is not something you put in a car to make it go.

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  • 13. 

    Should you ask multiple questions to a client?

    • Yes

    • No

    • I don't know

    • If they are capable of answering them

    Correct Answer
    A. No
    Explanation
    Asking multiple questions to a client may overwhelm them and make it difficult for them to provide clear and concise answers. It is important to keep the communication simple and focused to ensure that the client understands the questions and can provide accurate information. By asking fewer questions, the client can better concentrate on each question and provide more meaningful responses.

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  • 14. 

    Using questions to invite clients to thoroughly explain their thoughts with more specific details is what?

    • Open-ended questions

    • Focusing on strengths of the client

    • Seeking clarification

    • Closed-ended questions

    Correct Answer
    A. Seeking clarification
    Explanation
    Seeking clarification refers to the act of asking questions to further understand and clarify the client's thoughts or statements. It involves probing deeper into their responses to gain more specific details or to clear any confusion. This approach helps the client to provide a more comprehensive explanation, leading to a better understanding of their perspective or situation.

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  • 15. 

    How many levels of discounting are there?

    • 1

    • 2

    • 3

    • 4

    Correct Answer
    A. 4
    Explanation
    There are four levels of discounting available.

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  • 16. 

    What is/are a guideline(s) of self disclosure

    • Enhancing or preserving the relationship

    • Needing to ensure that their personal needs do not take precedence over those of the client

    • Disclosing must always be for the benefit of the client designed to keep focus on the client

    • Must be cautious about crossing professional boundaries

    • All of the above

    • A & C

    • B & D

    Correct Answer
    A. All of the above
    Explanation
    Self-disclosure is the act of revealing personal information to others. The guidelines for self-disclosure include enhancing or preserving the relationship, ensuring that personal needs do not take precedence over the client's needs, disclosing for the benefit of the client to keep the focus on them, and being cautious about crossing professional boundaries. Therefore, the correct answer is "All of the above" as all the mentioned guidelines are important in self-disclosure.

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  • 17. 

    What happens in the preparation stage?

    • Supporting self-efficacy

    • Prepare to set goals

    • Partializing

    • Problem identification

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    In the preparation stage, all of the mentioned activities occur. Supporting self-efficacy involves building confidence and belief in one's ability to achieve goals. Preparing to set goals involves planning and organizing the steps needed to achieve those goals. Partializing refers to breaking down larger goals into smaller, more manageable tasks. Problem identification involves recognizing and understanding the obstacles or challenges that may arise during goal attainment. Therefore, all of these activities are part of the preparation stage.

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  • 18. 

    When expressing empathetic understanding you are NOT?

    • Reflecting content

    • Reflecting understanding

    • Reflecting feelings

    • Summarizing

    Correct Answer
    A. Reflecting understanding
    Explanation
    When expressing empathetic understanding, reflecting understanding is an essential component. It involves actively listening and comprehending the other person's perspective or situation. Reflecting understanding allows you to acknowledge and validate their thoughts and emotions, which helps to build trust and rapport. Therefore, the correct answer is NOT reflecting understanding, as it contradicts the fundamental principle of expressing empathetic understanding.

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  • 19. 

    What happens in the contemplation stage?

    • Prepares to set goals

    • Express understanding

    • Express empathy

    • Nothing important

    Correct Answer
    A. Express empathy
    Explanation
    In the contemplation stage, individuals are not yet ready to take action but are considering making a change. During this stage, expressing empathy is important as it helps to build trust and rapport with the individual. By showing understanding and empathy, it creates a safe space for the individual to explore their thoughts and feelings about the change they are contemplating. This can help them feel supported and more open to considering the possibility of making a change in the future.

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  • 20. 

    What happens in the precontemplation stage?

    • Advanced reflecting

    • Problem Identification

    • Blame others

    • Avoid dealing with the problem

    Correct Answer
    A. Blame others
    Explanation
    In the precontemplation stage, individuals tend to blame others for their problems rather than taking responsibility for them. They may deny or minimize the existence of the problem and avoid dealing with it. This stage is characterized by a lack of awareness or motivation to change. Blaming others allows individuals to avoid facing the reality of their situation and the need for personal change.

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Quiz Review Timeline (Updated): Mar 14, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 14, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 04, 2014
    Quiz Created by
    Jhillis87
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