Sample Compliance Exam For Sinsley

Provide the Name and title of the person answering these questions.

What is the best e-mail address to contact you?

Please list the names, titles, e-mail addresses and office phone numbers for all employees responsible for compliance at your company:

Describe your compensation plan for collectors.

Attach copies of the following: (1) A description of your compensation plan for collectors. (2) Every memo, announcement, email or any other communication concerning collector bonuses, "contests," "prizes," or any other form of payment created by anyone, including award programs from your clients from 1/12013 until today. (3) Please create an excel spreadsheet showing the name of each collector employed by you in March 2013 who received a bonus or any other incentive based pay for that month. Please create a column which categorizes each type of payment and the amount received by that collector for that category.  If you have any questions, about how to set-up the spreadsheet, please call XYZ at 800-123-4567.

Please answer these questions as fully and completely as you can. This will allow our law firm to keep our auditing costs and expenses as reasonable as possible. It uses much less of your time and ours if you can provide us with as many written answers in advance of our site visit.  If you have any questions....

Take any audit area where you ask questions on-site. Probably 80% of those questions can be asked via an exam. There are also another whole set of questions that an auditor never gets to because everybody gets exhausted or exasperated. Most of this goes away if the questions are asked remotely. Take the 50 "best" questions that Manny asks or the 50 most helpful ones you ask. At least 40 of those questions can be asked via a test/survey. Then there are another 25 questions that a friendly auditor simply never gets around to asking for a lot of reasons that have to do with client relations. the blank spots can either be followed-up with additional questions. Site visits are not going to go away. But why not cut a 3 day visit down to a half-day? 

How many new accounts does each collector receive monthly?

Please check the boxes that apply to your company's in-bound telephone call process:

• A.

  Callers are only able to reach collectors thru our main phone number(s)

• B.

  Callers are able to reach collectors thru our main number(s) or by calling the collector directly

• C.

  All calls are recorded, there are no exceptions

• D.

  We record most calls, but there are exceptions

• E.

  We do not record calls

• F.

  We don't even have telephones--Barb do you get the idea? we could ask 500 audit questions just on this topic, or any other. It's a simple process to take your "checklists" and turn them back into a questionnaire.

Attorney Signature Policy. Please check each box which applies.

• A.

  We maintain a written policy

• B.

  We do not maintain a written policy

• C.

  Our client (s) have provided us with a written policy which we use only for their accounts

• D.

  Our client (s) have provided us with a written policy which we use on all accounts

• E.

  We have multiple written client policies which are in conflict

• F.

  We have directives from our clients on this issue--but they are informal and not in writing