1.
The FCRA puts in place procedures to guarantee that companies like GIS ensure that background check reports information are as accurate as possible.
Correct Answer
A. True
Explanation
The FCRA, or Fair Credit Reporting Act, is a federal law that regulates the collection and dissemination of consumer information, including background check reports. It sets guidelines and procedures for companies like GIS to follow in order to ensure the accuracy of the information they provide. This includes requirements for verifying the accuracy of the data, providing consumers with the opportunity to dispute any inaccuracies, and conducting ongoing audits to ensure compliance. Therefore, it can be inferred that the FCRA does indeed put in place procedures to guarantee that companies like GIS ensure that background check reports are as accurate as possible.
2.
FCRA document disposal requirements apply only to paper forms and not electronic forms.
Correct Answer
B. False
Explanation
The statement is false because FCRA (Fair Credit Reporting Act) document disposal requirements apply to both paper forms and electronic forms. The FCRA requires that any consumer information, whether it is in paper or electronic form, be disposed of properly to prevent unauthorized access or misuse. This includes shredding or securely deleting electronic files to ensure that sensitive information is not accessible to unauthorized individuals.
3.
The FCRA defines “End Users” as:
Correct Answer
B. Individuals or entities that buy consumer reports for business or employment purposes
Explanation
The FCRA defines "End Users" as individuals or entities that purchase consumer reports for business or employment purposes. This means that these individuals or entities are buying these reports to make decisions related to their business operations or hiring processes. They are not buying consumer information to resell it to CRA's (Consumer Reporting Agencies) or for any other purpose not directly related to business or employment.
4.
“Investigative consumer reports” include which of the following types of information?
Correct Answer
E. All of the above
Explanation
Investigative consumer reports include all of the mentioned types of information. These reports provide detailed information about a consumer's character, general reputation, personal characteristics, and mode of living. This comprehensive information is gathered through various sources and is used by businesses and organizations to make informed decisions about credit, employment, insurance, and other related matters.
5.
What does FCRA stand for?
Correct Answer
B. Fair Credit Reporting Act
Explanation
The correct answer is Fair Credit Reporting Act. The FCRA is a federal law that regulates the collection, dissemination, and use of consumer credit information. It sets guidelines for credit reporting agencies and protects consumers by ensuring the accuracy and privacy of their credit information.
6.
If statewide is requested but not available in the resident state and county crims were not requested, you should?
Correct Answer
B. Proceed without the search
Explanation
If statewide is requested but not available in the resident state and county crimes were not requested, the best course of action would be to proceed without the search. This means that since the statewide search is not available, and county crimes were not specifically requested, there is no need to delay or take any further action.
7.
If both statewide and county are requested, and the state to be searched is New York you should?
Correct Answer
B. Order the OCA only
Explanation
If both statewide and county searches are requested and the state to be searched is New York, ordering the OCA only would be the correct choice. The OCA (Office of Court Administration) search is specific to New York and provides comprehensive information about court cases in the state. Since the question mentions that both statewide and county searches are requested, ordering the OCA search would cover the statewide search requirement as well. Ordering the statewide search separately would be redundant in this case.
8.
If the client requests a trace report, we automatically develop from it.
Correct Answer
B. False
Explanation
The statement suggests that if the client requests a trace report, the development is automatically done. However, the correct answer is False. This means that the development is not automatically done when the client requests a trace report. There may be additional steps or processes involved in developing the trace report, and it is not an automatic or immediate action.
9.
If employment and education are provided in the case, we automatically order crims to cover those addresses.
Correct Answer
B. False
Explanation
This statement is false because providing employment and education in a case does not automatically result in ordering criminals to cover those addresses. The statement implies a direct correlation between the provision of employment and education and the ordering of criminals, which is not necessarily true. The decision to order criminals to cover certain addresses would depend on various factors and would be determined on a case-by-case basis.
10.
If employment and education are requested and the case is not assigned, how should you proceed?
Correct Answer
C. Order the criminal searches and reassign the case to the reporter specified in the Auto-assign section of the CIF
Explanation
If employment and education are requested and the case is not assigned, the correct course of action is to order the criminal searches and reassign the case to the reporter specified in the Auto-assign section of the CIF. This means that the necessary criminal background checks should be conducted, and then the case should be reassigned to the designated reporter who will handle the employment and education aspects of the investigation.
11.
If autocrime ordered Schenectady County, NY and OCA, NY is developed, Schenectady County, NY should be removed.
Correct Answer
B. False
Explanation
The statement suggests that if autocrime ordered Schenectady County, NY and OCA, NY is developed, then Schenectady County, NY should be removed. The correct answer is False because there is no clear connection or explanation provided to support the claim that Schenectady County, NY should be removed in this scenario. Without further context or reasoning, it is not possible to determine why Schenectady County, NY should be removed.
12.
When the CIF specifies to develop locations, you should order additional locations listed under AKA's on the Name & Address History, even if the CIF specifies not to develop names.
Correct Answer
A. True
Explanation
When the CIF (Customer Information File) specifies to develop locations, it means that additional locations listed under AKA's (Also Known As) on the Name & Address History should be ordered, even if the CIF specifies not to develop names. This suggests that while the CIF may not require the development of names, it does require the development of locations. Therefore, the answer is true.
13.
If the below names were displayed on the Name & Address/ Credit Report, which should be ordered? Provided name: Jose Sanchez
Correct Answer
F. Only A & C
Explanation
The correct answer is "Only A & C." This means that only the names "Gonzales, Jose" and "Sanchez, Miguel" should be ordered. The reason for this is that the provided name is "Jose Sanchez," and the names "Gonzales, Jose" and "Sanchez, Miguel" match this name in some way. The other names, "Smith, Rita" and "Sanchez, Jo," do not match the provided name and therefore should not be ordered.
14.
When county and statewide are requested and the admitted crim only provides the state of the crime, you should?
Correct Answer
B. Email the Account Manager to obtain the city/county
Explanation
In this situation, when the admitted crime only provides the state of the crime but county and statewide information is requested, the appropriate action would be to email the Account Manager to obtain the city/county. This is because the Account Manager would have access to the necessary information or be able to direct the investigator to the appropriate resources to obtain the city/county details.
15.
Statewide County is also referred to as the State Court search.
Correct Answer
A. True
Explanation
Statewide County is a term used to describe a search that covers all counties within a specific state. It is also commonly referred to as a State Court search because it involves searching for records and information related to court cases at the state level. Therefore, the statement that Statewide County is also referred to as the State Court search is true.
16.
Which of the following is considered an international search?
Correct Answer
E. pHilippines
Explanation
The Philippines is considered an international search because it is a separate country from the United States. American Samoa, Guam, Puerto Rico, and the Virgin Islands are all territories or dependencies of the United States, but the Philippines is an independent nation. Therefore, searching for information about the Philippines would fall under the category of an international search.
17.
An example of a shortened name which we would not order, is Beth for Elizabeth.
Correct Answer
B. False
Explanation
This statement is false because it contradicts the given information. The statement says that "An example of a shortened name which we would not order is Beth for Elizabeth," implying that we would not order the name Beth as a shortened version of Elizabeth. However, this is incorrect as Beth is a common and accepted nickname for Elizabeth, and many people do order it as a shortened name.
18.
An example of a nickname which we would order, is Steve for Stephen.
Correct Answer
A. True
Explanation
The statement is true because a nickname is a shortened or alternate name that is used instead of a person's given name. In this case, "Steve" is a common nickname for the name "Stephen". When we order a nickname, it means that we choose to use or refer to someone by their nickname instead of their full name.
19.
Which of the following abbreviations should never be entered into Customer Comments?
Correct Answer(s)
A. Admitted crim
B. AM
D. AKA
Explanation
The abbreviations "Admitted crim", "AM", and "AKA" should never be entered into Customer Comments because they are not professional or appropriate for customer communication. "Admitted crim" may refer to admitting criminal behavior, "AM" is likely a typo or abbreviation without context, and "AKA" stands for "also known as" which may confuse or mislead customers. It is important to maintain a professional and clear communication with customers, so these abbreviations should be avoided.
20.
Using the GIS Statewide Criminal History Search Information, which of the following statewide searches require fingerprints to process?
Correct Answer(s)
A. Maryland statewide repository
D. West Virginia statewide repository
Explanation
The Maryland statewide repository and West Virginia statewide repository require fingerprints to process. This means that in order to conduct a statewide search in these states, individuals must provide their fingerprints as part of the search process. The use of fingerprints helps to ensure accurate and reliable results, as fingerprints are unique to each individual and can help to positively identify them in criminal records databases. The requirement for fingerprints in these statewide searches indicates a higher level of thoroughness and accuracy in the search process.
21.
You are handling a case that has an international address and is assigned to a reporter. How should you proceed?
Correct Answer
B. Order domestic searches only
Explanation
Based on the given information, the correct answer is to order domestic searches only. This is because the case has an international address and is assigned to a reporter. Therefore, it is necessary to focus on conducting searches within the domestic jurisdiction rather than international searches.
22.
A “crim” is an abbreviation for a criminal search.
Correct Answer
A. True
Explanation
The statement is true because "crim" is commonly used as an abbreviation for criminal search. This abbreviation is often used in legal and law enforcement contexts to refer to conducting a search or investigation into someone's criminal background or history. Therefore, it is correct to say that "crim" is an abbreviation for a criminal search.
23.
If autocrime orders an incorrect criminal search, you will add the correct jurisdiction and remove the incorrect jurisdiction from the case.
Correct Answer
B. False
Explanation
The statement is false because if autocrime orders an incorrect criminal search, you should not add the correct jurisdiction and remove the incorrect jurisdiction from the case. Instead, you should inform autocrime about the mistake and request them to provide the correct information for the criminal search.
24.
What is the default search years if none are specified in the CIF?
Correct Answer
A. 7
Explanation
The default search years in the CIF is 7.
25.
If no “From” date is listed, which of the following would the default month be?
Correct Answer
D. December
Explanation
If no "From" date is listed, the default month would be December. This is because December is the last month of the year and would be the default choice when no specific month is mentioned.
26.
If the below names appeared on the Name & Address/ Credit Report, which should be developed? Provided name: Smith-Johnson, Mary
Correct Answer(s)
A. Smith, Mary
B. Angel, Mary
D. Johnson, Mary Angel
F. Johnson-Smith, Mary
Explanation
The correct answer is a combination of all the names that include "Mary". The names "Smith, Mary", "Angel, Mary", "Johnson, Mary Angel", and "Johnson-Smith, Mary" all include the name "Mary", so they should be developed. The other names do not include "Mary" and should not be developed.
27.
When statewide is requested and the applicant lives in Canada, order CPIC
Correct Answer
B. False
Explanation
When statewide is requested and the applicant lives in Canada, it is not necessary to order CPIC. This is because CPIC (Canadian Police Information Centre) is a database that contains criminal records and other relevant information for individuals within Canada. Since the applicant lives in Canada, it is more appropriate to request information from CPIC rather than a statewide database. Therefore, the correct answer is False.
28.
If the client enters the applicant’s name incorrectly, you should correct the spelling in both case management and Watson.
Correct Answer
B. False
Explanation
The statement is false because if the client enters the applicant's name incorrectly, it is not the responsibility of the case management and Watson to correct the spelling. The client should be responsible for entering the correct information, and any errors should be corrected by the client themselves.
29.
The expectation for a Crim Ordering associate is to?
Correct Answer
B. Order 65 crims per hour
Explanation
The expectation for a Crim Ordering associate is to order 65 crims per hour. This suggests that there is a specific productivity target set for this role, and meeting this target is important for the job. It implies that there is a need for efficiency and speed in completing the orders, indicating that the associate should be able to work quickly and accurately to meet the required volume of orders within the given time frame.
30.
Caps do not include Kwikscreen validations unless the CIF specifies.
Correct Answer
A. True
Explanation
Caps do not include Kwikscreen validations unless the CIF specifies. This means that unless the CIF (Customer Information File) specifically mentions Kwikscreen validations, caps do not include them. Therefore, the statement "Caps do not include Kwikscreen validations unless the CIF specifies" is true.
31.
The following jurisdictions are considered international:
Correct Answer
D. Italy
32.
You should not develop names that spell a different recognizable first name or appear more than once on the trace.
Correct Answer
B. False
Explanation
This statement is false. When developing names, it is not necessary to avoid spelling a different recognizable first name or having names appear more than once on the trace. There may be situations where it is perfectly acceptable or even necessary to have names that spell different recognizable first names or appear multiple times on the trace. The statement is too restrictive and does not reflect the reality of naming conventions.
33.
Which of the following is not SOP to enter into Holmes Customer Comments?
Correct Answer
C. The account manager’s name
Explanation
The account manager's name is not SOP to enter into Holmes Customer Comments. The SOP (Standard Operating Procedure) for entering customer comments would typically include the date, the employee's initials, and the employee's department. The account manager's name may not be necessary or relevant for recording customer comments in the system.
34.
Always order both statewide, NY and OCA, NY when statewide & county are requested.
Correct Answer
B. False
Explanation
The statement is false because when statewide and county are requested, it is not necessary to always order both statewide, NY and OCA, NY.
35.
If a Name and Address History is requested, you will automatically develop from it.
Correct Answer
B. False
Explanation
If a Name and Address History is requested, it does not automatically develop from it. This means that there is no automatic process or system in place to generate a Name and Address History when it is requested. Instead, it would require manual effort or a separate action to develop the Name and Address History.
36.
When the admitted crim date is provided as 01/01/1900, how should you proceed?
Correct Answer
D. Order a 7 year search
Explanation
When the admitted crim date is provided as 01/01/1900, ordering a 7 year search would be the appropriate course of action. This is because searching for criminal records for the past 7 years is a standard practice and would cover a significant period of time. The other options, such as emailing the Account Manager or Public Records, or seeking permission to extend search years, may not be necessary or relevant in this case.
37.
If the CIF specifies to order statewide where no special forms or fingerprints are required, which statewide searches below could you order?
Correct Answer
C. Hawaii statewide county
Explanation
You can order the Hawaii statewide county search because the CIF specifies that no special forms or fingerprints are required and it is a statewide search.
38.
When the CIF specifies to develop names, you should always develop shortened versions of the provided name.
Correct Answer
B. False
Explanation
When the CIF specifies to develop names, it does not necessarily mean that you should always develop shortened versions of the provided name. The instruction to develop names can include various possibilities such as creating acronyms, generating alternative versions, or even expanding the name. Therefore, the statement that you should always develop shortened versions of the provided name is incorrect.
39.
It is my responsibility to maintain effective communication with my team in order to ensure completion of the workload.
Correct Answer
A. True
Explanation
The statement suggests that the individual acknowledges their responsibility to maintain effective communication with their team. This is important because effective communication helps in coordinating and collaborating with team members, ensuring that everyone is on the same page and working towards completing the workload efficiently. By accepting this responsibility, the individual demonstrates their commitment to ensuring the successful completion of the workload through effective communication.
40.
GIS currently offers which of the following products to major corporations nationwide?
Correct Answer(s)
A. Criminal history searches
B. Credit Reports
D. Employment Verifications
Explanation
GIS (Geographic Information System) currently offers major corporations nationwide the products of criminal history searches, credit reports, and employment verifications. These services are valuable to corporations as they help in assessing the background of potential employees, evaluating their creditworthiness, and verifying their employment history. These products assist corporations in making informed decisions regarding hiring and risk assessment.
41.
It is SOP to automatically split hyphenated names.
Correct Answer
B. False
Explanation
The statement is false because it is not standard operating procedure (SOP) to automatically split hyphenated names. Hyphenated names are typically treated as a single entity and should not be automatically split into separate names.
42.
If the date provided for the admitted crim is greater than 15 years, who should you email?
Correct Answer
D. Account Manager
Explanation
If the date provided for the admitted crime is greater than 15 years, you should email the Account Manager. This suggests that the Account Manager is responsible for handling cases that are older than 15 years, possibly related to managing accounts or records that are no longer active or relevant. The other options, such as Public Records Supervisors, Your Supervisor, and Reporting Services, do not specifically indicate that they would be the appropriate contact for cases that exceed the 15-year timeframe.
43.
If a name listed on the trace is an obvious misspelling but appears more than 3 times, you should develop it.
Correct Answer
A. True
Explanation
If a name listed on the trace is an obvious misspelling but appears more than 3 times, it should be developed. This means that even though the name is misspelled, if it is consistently misspelled throughout the trace and appears frequently, it should still be investigated further. This is because it could potentially be a valid name with a common misspelling, and developing it could lead to valuable information or connections. Therefore, the correct answer is true.
44.
If the CIF does not specify, how should you handle Canadian Searches?
Correct Answer
A. Order a provincial search
Explanation
If the CIF (Client Information Form) does not specify, the best approach would be to order a provincial search. This is because a provincial search would provide information specific to the province in Canada where the search is being conducted. Since there is no indication of any other specific requirements or products requested, a provincial search would be the most appropriate option in this scenario.
45.
We do not order crims to cover PO Box addresses.
Correct Answer
B. False
Explanation
The statement suggests that criminals are not instructed to use PO Box addresses when ordering something. This implies that criminals may use other methods or addresses for their orders. Therefore, the answer is False, indicating that the statement is not true.
46.
A Kwikscreen validation is a crim search ordered by the Kwikscreen department to validate a possible criminal record.
Correct Answer
A. True
Explanation
A Kwikscreen validation is a process conducted by the Kwikscreen department to verify if an individual has a criminal record. This suggests that the statement is true, as it accurately describes the purpose of a Kwikscreen validation.
47.
If the CIF does not contain an international section, we do not process international searches.
Correct Answer
B. False
Explanation
The statement is saying that if the CIF (Customer Information File) does not have an international section, then international searches are not processed. The correct answer is False because this statement is incorrect. The presence or absence of an international section in the CIF does not determine whether international searches are processed or not.
48.
Names are developed when the CIF specifies to develop names and the Name & Address History displays a different, recognizable spelling of the provided name.
Correct Answer
A. True
Explanation
When the CIF (Customer Information File) specifies to develop names and the Name & Address History displays a different, recognizable spelling of the provided name, then names are developed. This means that if the CIF requires the development of names and there is a variation in the spelling of the provided name that is still recognizable, it will be considered as a developed name. Therefore, the statement "Names are developed when the CIF specifies to develop names and the Name & Address History displays a different, recognizable spelling of the provided name" is true.
49.
The State Police search is the same as the Statewide Repository.
Correct Answer
A. True
Explanation
The statement is true because the State Police search and the Statewide Repository refer to the same thing. Both terms are used interchangeably to describe the database or system maintained by the State Police that contains records and information related to criminal activities and individuals. Therefore, it can be concluded that the State Police search is indeed the same as the Statewide Repository.
50.
The Name and Address History is also referred to as a Trace Report.
Correct Answer
A. True
Explanation
The statement is true because the Name and Address History is indeed commonly known as a Trace Report. This report provides a comprehensive record of an individual's past names and addresses, which can be useful for various purposes such as background checks, identity verification, or locating individuals. It helps to trace an individual's history and track their movements over time.