eTraining 3: Unit Management and Ordering Process

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| By Jonathan Kimmelman

Jonathan Kimmelman

Community Contributor

Quizzes Created: 9 | Total Attempts: 1,228

Questions: 12 | Attempts: 150 | Updated: Aug 22, 2024

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Questions and Answers

1.

What is the price of an OBC intended for safety stock?
- A.
  
  $999.00
- B.
  
  $699.00
- C.
  
  $499.00
- D.
  
  $0
Correct Answer
A. $999.00

Explanation
The price of an OBC intended for safety stock is $999.00.

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2.

Customer Support should only place orders for OBCs which are out-of-warranty replacements, customer damage replacements, or safety stock.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
This statement suggests that Customer Support should only place orders for OBCs (Out-of-Warranty Replacements, Customer Damage Replacements, or Safety Stock). This implies that Customer Support should not place orders for any other type of OBCs, such as regular replacements or new orders. Therefore, the statement is true.

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3.

What is the price of an out of warranty replacement OBC?
- A.
  
  $699.00
- B.
  
  $999.00
- C.
  
  $499.00
- D.
  
  $0
Correct Answer
A. $699.00

Explanation
The price of an out-of-warranty replacement OBC is $699.00.

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4.

Who should you notify if a customer is asking to order a new OBC intended as an addition to their fleet?
- A.
  
  The customer's Sales Representative
- B.
  
  The customer's CM
- C.
  
  Kim Stenberg or Alyssa Singer
- D.
  
  Amy Schesso
- E.
  
  Send an email to Accounts Receivable
Correct Answer
A. The customer's Sales Representative

Explanation
If a customer is asking to order a new OBC intended as an addition to their fleet, the person who should be notified is the customer's Sales Representative. This is because the Sales Representative is the main point of contact for the customer and is responsible for managing the customer's needs and requests. They will be able to assist the customer in placing the order and coordinating the necessary arrangements for adding the new OBC to their fleet.

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5.

Which of the following must be completed when entering an order for a safety stock OBC? (check all that apply)
- A.
  
  Note "Safety Stock" in the memo field of the sales order.
- B.
  
  Note who is placing the order in the "Requested By" field in NetSuite.
- C.
  
  Notify Sales Rep.
Correct Answer(s)
A. Note "Safety Stock" in the memo field of the sales order.
B. Note who is placing the order in the "Requested By" field in NetSuite.

Explanation
When entering an order for a safety stock OBC, it is necessary to note "Safety Stock" in the memo field of the sales order. This ensures that the order is correctly identified as a safety stock order. Additionally, it is important to note who is placing the order in the "Requested By" field in NetSuite. This helps in tracking and communication within the system. Notifying the Sales Rep is not mentioned as a necessary step in the given options, so it is not required.

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6.

It's okay to delete a unit from a customer's fleet if they report that the OBC is not functioning.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Deleting a unit from a customer's fleet solely based on their report of the OBC not functioning is not okay. The OBC (On-Board Computer) is an important component of the unit, but it does not necessarily warrant the removal of the entire unit from the fleet. It would be more appropriate to troubleshoot and repair the OBC or replace it if necessary, rather than completely deleting the unit. Therefore, the statement is false.

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7.

If you complete a warranty swap and no RMA is issued, the "old" DSN should be added back into the pending unit list.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
When completing a warranty swap and no RMA (Return Merchandise Authorization) is issued, it means that the product being replaced is not being returned to the manufacturer. In this case, the "old" DSN (Device Serial Number) should be added back into the pending unit list. This ensures that the manufacturer is aware of the status of the device and can track its warranty coverage or any future issues that may arise. Therefore, the statement "True" is correct.

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8.

Which of the following best defines the primary purpose of a Warranty Swap procedure?
- A.
  
  The process which transfers information from one OBC to another OBC which is typically replacing the original device.
- B.
  
  To change the truck number.
- C.
  
  To delete the unit.
- D.
  
  To re-sync the display and the OBC.
Correct Answer
A. The process which transfers information from one OBC to another OBC which is typically replacing the original device.

Explanation
The primary purpose of a Warranty Swap procedure is to transfer information from one OBC (On-Board Computer) to another OBC, which is usually done when the original device needs to be replaced. This ensures that the new OBC has all the necessary data and settings from the old device, allowing for a seamless transition and continuity of operations.

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9.

After a warranty swap is completed and you've added the DSN back into the PFM, you should adjust the billing start date to what?
- A.
  
  The last day of the following month.
- B.
  
  The first day of the following month.
- C.
  
  60 days from the current date.
- D.
  
  60 days in the past.
Correct Answer
B. The first day of the following month.

Explanation
After a warranty swap is completed and the DSN is added back into the PFM, the billing start date should be adjusted to the first day of the following month. This is because the warranty swap signifies the start of a new warranty period, and it is standard practice to begin billing for the warranty from the beginning of the month following the swap.

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10.

Upon completion of a Warranty Swap, the customer plans to RMA the replaced unit or a replacement is ordered. Which of the following would be your next action?
- A.
  
  Add the unit back into the Pending Unit List.
- B.
  
  Leave the "old" DSN out of the Pending Unit List.
Correct Answer
B. Leave the "old" DSN out of the Pending Unit List.

Explanation
The correct next action would be to leave the "old" DSN (Device Serial Number) out of the Pending Unit List. This means that the replaced unit should not be added back into the list of units awaiting action. This is because the unit has already been replaced or is planned to be RMA'd (Returned Merchandise Authorization), indicating that it is no longer in the pending state. Adding it back into the list would create confusion and unnecessary duplication of work.

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11.

If DSN 1091234 is replacing DSN 1021523, which unit is deleted from the Units tab in order to facilitate the Warranty Swap? (as outlined in step 3 of the Support Center Article)
- A.
  
  1091234
- B.
  
  1021523
Correct Answer
A. 1091234
12.

After an OBC is exchanged, the installation is failing due to the truck number being in use by the old OBC. What should you do?
- A.
  
  Truck number change.
- B.
  
  Delete the old DSN and process as a new install.
- C.
  
  Warranty Swap
Correct Answer
C. Warranty Swap

Explanation
If the installation is failing due to the truck number being in use by the old OBC after an OBC exchange, the correct solution would be to perform a warranty swap. This means replacing the faulty OBC with a new one under warranty. This would resolve the issue with the truck number being in use by the old OBC and allow for a successful installation.

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Current Version
Aug 22, 2024

Quiz Edited by
ProProfs Editorial Team
Mar 10, 2014

Quiz Created by
Jonathan Kimmelman

Etraining 3: Unit Management And Ordering Process

What is the price of an OBC intended for safety stock?

Customer Support should only place orders for OBCs which are out-of-warranty replacements, customer damage replacements, or safety stock.

What is the price of an out of warranty replacement OBC?

Who should you notify if a customer is asking to order a new OBC intended as an addition to their fleet?

Which of the following must be completed when entering an order for a safety stock OBC? (check all that apply)

It's okay to delete a unit from a customer's fleet if they report that the OBC is not functioning.

If you complete a warranty swap and no RMA is issued, the "old" DSN should be added back into the pending unit list.

Which of the following best defines the primary purpose of a Warranty Swap procedure?

After a warranty swap is completed and you've added the DSN back into the PFM, you should adjust the billing start date to what?

Upon completion of a Warranty Swap, the customer plans to RMA the replaced unit or a replacement is ordered. Which of the following would be your next action?

If DSN 1091234 is replacing DSN 1021523, which unit is deleted from the Units tab in order to facilitate the Warranty Swap? (as outlined in step 3 of the Support Center Article)

After an OBC is exchanged, the installation is failing due to the truck number being in use by the old OBC. What should you do?