NSW South & ACT Regional Training Mar 2010

The best place to find the Operations Manual is on the P Drive. This suggests that the manual is stored in a specific location within the company's internal network. The Intranet Link and On the internet options imply that the manual can be accessed online, but the P Drive is likely a more secure and reliable location for sensitive company documents. The option "In my filing cabinet" is unlikely to be correct as it implies that the manual is only available in physical form, which may not be practical or efficient for a large organization.

The correct answer is Megan, Margaret, and Jodie. These individuals are the PPS Officers in our region.

When you make an error with a placement and your PPS Officer emails your manager to advise of the error, it is important to take responsibility for your mistake. You should correct the error and reply to the PPS officer within 24 hours. Ignoring the email or expecting the PPS office to fix it is not the appropriate course of action. By promptly acknowledging the error and taking steps to rectify it, you demonstrate professionalism and accountability in your work.

When referring a job seeker to a Connections Workshop, it is important to consider whether the workshop is suitable for the job seeker's needs. This means evaluating whether the workshop aligns with the job seeker's goals, skills, and industry preferences. It ensures that the job seeker will receive relevant and beneficial information and resources from the workshop.

The correct answer is "By Close of Business Fridays." This means that the Notice Board should be cleared and updated before the end of the business day on Fridays. This ensures that the information on the board is current and relevant for the following week.

To ensure that your full time education placement is eligible for a "Brokered" outcome, you must ensure that the course is included in the job seeker's EPP (Employment Pathway Plan) before the education placement. This means that the course must be identified and approved as part of the job seeker's plan for finding and maintaining employment.

There are four principles to consider when using Employment Pathway Funds.

On the administration side of a Connections Workshop, it is important for the attendance records to match the invoice amounts. This ensures that the workshop fees are accurately recorded and accounted for. Additionally, the justification and follow-up of non-attendance is necessary to understand the reasons behind it and take appropriate actions if needed. Lastly, having sufficient documentary evidence for EPF expenditure is important for financial transparency and compliance purposes.

When engaging in reverse marketing, it is essential to meet the job seeker before contacting the employer to ensure that you are familiar with their skills and qualifications. Additionally, if you come across a vacancy, it is important to load it into ESS, a system that likely helps manage and track job openings. Lastly, making employers aware of Campbell Page services increases the likelihood of them reaching out to the organization when a vacancy arises, potentially leading to more job opportunities for the job seekers.

The three golden rules to remember when doing an Upgrade Placement are: putting an upgrade note in the vacancy, providing assistance in the Vacancy & Referral screens, and ensuring the upgrade tick and correct upgrade date are entered. These rules help to ensure that the upgrade process is properly documented and communicated to all relevant parties. Additionally, they help to maintain accurate records and facilitate a smooth transition for the job seeker and employer.

The Notice Board on ESS serves multiple purposes. It reminds us of the actions we may need to take with job seekers, enabling us to keep track of their obligations. Additionally, it helps us keep an eye on appointments and activities, ensuring that we stay organized and informed.

The correct answer is COB Tuesday of pay week. This means that the cut off day for claiming Reverse Marketing fees is the close of business on Tuesday of the pay week. This allows for all necessary documentation and processes to be completed before the end of the pay week, ensuring that fees are properly accounted for and claimed in a timely manner.

A PPS Officer may require the Skills Assessment (if not electronic) document to assess the client's skills for the placement checking process. They may also need the Signed Permission to Share page, as it indicates the client's consent to share their information. Additionally, the PPS Officer may require the Signed PPS Information & Agreement Form, which outlines the terms and conditions of the placement checking process. Lastly, the Signed Current/New Employment Details Form may be needed if available, as it provides information about the client's current or potential employment.

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The hub officer needs to maintain regular contact with the job seeker because they are still receiving income support. They also need to assist and motivate the job seeker in requesting more work from their employer or applying for other work. Additionally, the hub officer should work with the IPM (presumably an acronym for an organization or program) to try and increase the job seeker's employment.

To qualify for a Bonus Outcome payment, the job seeker must have completed a minimum Certificate II of a Qualifying Training Course within 12 months of the employment placement. Additionally, the Qualifying Training Course must be entered as an activity in ESS prior to the employment placement and must be directly related to the employment placement.

A Qualifying Training Course will assist with getting a bonus Outcome claim because it provides additional training or skills that can enhance a job seeker's qualifications and increase their chances of meeting the outcome requirements. On the other hand, a Qualifying Education Course refers to a course that specifically meets the outcome requirements, indicating that it is designed to provide the necessary knowledge or qualifications needed for a particular outcome. Therefore, there is a difference between the two types of courses based on their purpose and the benefits they offer to job seekers.

The common problems that may result in an outcome claim being rejected are: incorrect start date on placement, contradictory comments, and inability to demonstrate direct assistance for an upgrade placement. These issues can create inconsistencies or lack of evidence in the claim, leading to its rejection.