1.
In order to remain competitive, profitable and to simply remain in business, all organisations must continually measure and effectively manage its performance.
Correct Answer
A. True
Explanation
Measuring and effectively managing performance is crucial for organizations to stay competitive, profitable, and in business. By regularly assessing performance, organizations can identify areas of improvement, set goals, and make informed decisions to enhance their operations and achieve success. This ongoing evaluation allows organizations to adapt to changing market conditions, address weaknesses, and capitalize on strengths, ensuring their long-term sustainability and competitiveness. Therefore, it is true that all organizations must continually measure and effectively manage their performance to remain competitive and profitable.
2.
As ______ management is fundamental and integral to business success it is not only the concern of management.
Correct Answer
B. Performance
Explanation
Performance management is crucial for business success as it involves setting goals, monitoring progress, and evaluating employee performance. It is not solely the responsibility of management, but rather a collective concern for all employees. By focusing on performance, organizations can identify areas for improvement, enhance productivity, and ensure that all individuals are working towards the overall goals of the business. Therefore, performance management is essential for driving success and should be a shared responsibility among all members of the organization.
3.
Performance management can be defined as: “…the systems used to measure and manage employee performance in order to produce sustained organisational success”.
Correct Answer
A. True
Explanation
Performance management refers to the processes and systems implemented in an organization to measure and improve employee performance. These systems are designed to ensure that employees are meeting their goals and objectives, and that their performance aligns with the overall success of the organization. By effectively managing employee performance, organizations can drive productivity, increase efficiency, and ultimately achieve sustained success. Therefore, the statement that performance management is the system used to measure and manage employee performance in order to produce sustained organizational success is true.
4.
Performance management assists an organisation in sustaining its competitive edge through the achievement of its key aims which are to: (Select four)
Correct Answer(s)
A. Improve individual employee and team performance
C. Increase and sustain overall organisational performance
D. Boost organisational profits and success
F. Improve the working environment
Explanation
Performance management is a process that helps an organization achieve its goals and maintain a competitive advantage. By improving individual employee and team performance, organizations can enhance their overall performance. This includes increasing and sustaining organizational performance, boosting organizational profits and success, and improving the working environment. By focusing on these key aims, organizations can ensure that they are maximizing their resources and creating a positive and productive work environment.
5.
The concept of stagnant improvement suggests that all employees should be aiming for excellence in everything they do.
Correct Answer
B. False
Explanation
The concept of stagnant improvement does not suggest that all employees should be aiming for excellence in everything they do. Stagnant improvement implies a lack of progress or growth, indicating that employees are not actively striving for excellence. Therefore, the statement is false.
6.
______ is an assessment of what employees actually do.
Correct Answer
B. Input measurement
Explanation
Input measurement refers to the assessment of what employees actually do. It involves measuring the inputs or resources that employees contribute to a task or project, such as their time, effort, skills, and knowledge. This measurement helps in understanding the level of contribution and the resources utilized by employees in completing their tasks. Output measurement, on the other hand, focuses on measuring the results or outcomes achieved by employees.
7.
Managing performance can be a very time consuming, difficult and at times complex activity.
Correct Answer
A. True
Explanation
Managing performance involves various tasks such as setting goals, monitoring progress, providing feedback, and addressing performance issues. These tasks require time and effort from managers or supervisors. Additionally, managing performance can be difficult because it involves dealing with different individuals who have unique strengths, weaknesses, and motivations. It can also be complex because it requires understanding and applying performance management techniques and strategies effectively. Therefore, the statement that managing performance can be a very time consuming, difficult, and complex activity is true.
8.
Personal factors affecting performance at work includes: (Select three)
Correct Answer(s)
B. Self motivation, personality and attitude to work
C. Personal and domestic circumstances and responsibilities
E. Level of skill, competence, experience and confidence in ability
Explanation
The correct answer includes three personal factors that can affect performance at work. Self motivation, personality, and attitude to work are important because they determine an individual's drive and commitment to their job. Personal and domestic circumstances and responsibilities can also impact performance as they can create distractions or additional stress. Finally, the level of skill, competence, experience, and confidence in ability are crucial as they directly influence an individual's ability to perform tasks effectively.
9.
The process of job appraisal is an important part of performance management.
Correct Answer
B. False
Explanation
The statement is false because while job appraisal is indeed a crucial component of performance management, it is not the only part. Performance management involves various activities such as goal setting, regular feedback, coaching, and development opportunities, in addition to job appraisal. Job appraisal specifically focuses on evaluating an employee's performance against predetermined criteria and providing feedback on their job-related skills and competencies.
10.
______ allows for greater responsibility and a certain amount of autonomy in terms of how the job is done, which add to the job-holder’s personal fulfilment and sense of job satisfaction.
Correct Answer
C. Job enrichment
Explanation
Job enrichment allows for greater responsibility and a certain amount of autonomy in terms of how the job is done. This means that employees have more control over their work and are given the opportunity to take on additional tasks and challenges. This can lead to increased personal fulfillment and job satisfaction as individuals feel a sense of ownership and accomplishment in their work.
11.
The provision of reward, if used properly and under correct conditions, can result in the improved performance of particular individuals.
Correct Answer
A. True
Explanation
Reward is a powerful motivator that can enhance the performance of individuals when it is implemented appropriately and in the right circumstances. By offering rewards, such as incentives or recognition, individuals are encouraged to put in more effort and strive for better results. This creates a positive reinforcement loop where individuals are motivated to excel in their tasks, leading to improved performance overall. Therefore, it can be concluded that the provision of rewards, when used properly and under correct conditions, can indeed result in the enhanced performance of specific individuals.
12.
Depending on the resource available to an organisation there are four main approaches that are available to address personal problems that may be troubling an employee.
Correct Answer
B. False
Explanation
The statement suggests that there are four main approaches available to address personal problems that may be troubling an employee, depending on the resources available to an organization. However, the correct answer is false, indicating that this statement is incorrect. Therefore, the explanation is that the statement is not true and there are not four main approaches available to address personal problems in the given context.
13.
When a discipline approach is being considered it is important that the organisation’s discipline procedure is followed at all times.
Correct Answer
A. True
Explanation
When a discipline approach is being considered, it is crucial to adhere to the organization's discipline procedure consistently. This ensures fairness and consistency in dealing with disciplinary issues. By following the established procedure, the organization can maintain a structured and objective approach to discipline, promoting a positive work environment and preventing any potential legal or ethical issues that may arise from inconsistent or arbitrary disciplinary actions.