Exp Prg Dec Midterm
Questions and Answers
- 1.
The system Concur uses to log and track customer cases is called ____________.
Explanation
The system Concur uses to log and track customer cases is called Salesforce.Rate this question:
- 2.
The rules surrounding the creation of an expense are controlled by
- A.
Workflow
- B.
Policy
- C.
Groups
- D.
Employee ID
Correct Answer
B. PolicyExplanation
The correct answer is "Policy". Policies are the rules or guidelines that dictate how expenses should be created. They outline the procedures, limits, and requirements for submitting expenses. These policies are typically set by the organization and are designed to ensure that expenses are incurred in accordance with company guidelines and regulations. Therefore, the creation of an expense is controlled by the policy in place.Rate this question:
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- 3.
An end user can update the payment type on a corporate card transaction in their expense report.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because an end user typically does not have the ability to update the payment type on a corporate card transaction in their expense report. The payment type is usually determined by the company's financial department or the card issuer, and the end user is expected to accurately report the type of payment made for the transaction.Rate this question:
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- 4.
Once a report has been submitted it is sent for approval. What is the name of the approval process?
- A.
Forms
- B.
Policy
- C.
Workflow
- D.
Allocations
Correct Answer
C. WorkflowExplanation
The approval process for a submitted report is called workflow. Workflow refers to the sequence of tasks or steps that need to be completed in order to approve the report. It involves the routing of the report to the appropriate individuals or departments for review and approval.Rate this question:
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- 5.
When a user clicks on 'New Expense Report' what form is used to begin the expense report?
- A.
Expense
- B.
Itemization
- C.
Header
- D.
Allocation
Correct Answer
C. HeaderExplanation
When a user clicks on 'New Expense Report', the form that is used to begin the expense report is the Header form. The Header form is typically the first form that needs to be filled out when creating an expense report. It includes important information such as the employee's name, date of the report, purpose of the expenses, and any additional notes or details. This form serves as the starting point for the expense report and provides the necessary context for the expenses that will be itemized and allocated later on.Rate this question:
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- 6.
An end user can identify a required field by __________.
Correct Answer
Red Bar or Red Line on LeftExplanation
An end user can identify a required field by looking for a red bar or red line on the left side. This visual indicator helps the user quickly recognize which fields are mandatory and need to be filled out.Rate this question:
- 7.
A user calls and says they have a corporate card charge appearing in Expense that is not an alllowable expense per the company policy. The company will not pay for it. How should the employee account for this expense?
- A.
Delete the charge
- B.
Ignore the expense
- C.
Use the Personal Expense Checkbox
Correct Answer
C. Use the Personal Expense CheckboxExplanation
The employee should use the Personal Expense Checkbox to account for this expense. By selecting this option, the employee acknowledges that the expense is not allowable per the company policy and takes responsibility for paying for it personally. This ensures that the company is not billed for the expense and that the employee's personal finances are appropriately accounted for.Rate this question:
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- 8.
What permission allows a user to use the expense system?
- A.
Expense Processor
- B.
Expense Approver
- C.
Expense User
Correct Answer
C. Expense UserExplanation
The permission that allows a user to use the expense system is "Expense User". This permission grants the user access to the expense system and allows them to submit, view, and manage their expenses. The Expense User permission does not include the ability to process or approve expenses, which are handled by the Expense Processor and Expense Approver permissions, respectively.Rate this question:
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- 9.
In order to view a user’s profile, you would go to Administration > Company Admin > ________.
Correct Answer
User Administrator
User AdminExplanation
To view a user's profile, you would go to Administration > Company Admin > User Administrator or User Admin. This suggests that within the administration settings, there is a section specifically dedicated to managing user profiles. The options "User Administrator" and "User Admin" indicate that either of these sections would provide access to view and manage user profiles within the company's administration system.Rate this question:
- 10.
Identify one of the configuration components that is associated to Policy.
Correct Answer
Workflow, Allocations, Report Header, Expense Types, Print FormatsExplanation
The components listed in the answer (Workflow, Allocations, Report Header, Expense Types, Print Formats) are all associated with policy configuration. Workflow refers to the set of rules and steps that define how a policy is reviewed and approved. Allocations determine how expenses are distributed among different cost centers or accounts. Report Header refers to the formatting and information displayed at the top of an expense report. Expense Types define the categories or types of expenses that can be claimed. Print Formats specify the layout and design of printed expense reports.Rate this question:
- 11.
An end user calls in and says they selected the wrong policy when creating their expense report. Can they go back in and change the policy on that report?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
The end user cannot go back and change the policy on the expense report once it has been created. This suggests that the policy selection is final and cannot be modified after submission.Rate this question:
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- 12.
Can a report be returned to an end user once it has been exported in the SAE extract for payment?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
Once a report has been exported in the SAE extract for payment, it cannot be returned to an end user. Exporting a report in the SAE extract for payment means that the report has been processed and prepared for payment. Once this process is complete, the report is considered final and cannot be modified or returned to the end user.Rate this question:
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- 13.
When creating a report, basic information may be pre-populated. Where does this data in the report header originate from within the system?
Correct Answer
Copy Down from the employee profileExplanation
The data in the report header originates from the employee profile. It is pre-populated by copying down the basic information from the employee profile into the report.Rate this question:
- 14.
Expense types may be shared between policies.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Expense types can be shared between policies, meaning that multiple policies can have the same expense types associated with them. This allows for consistency and ease of use when managing expenses across different policies. By sharing expense types, organizations can streamline their expense management processes and ensure that expenses are categorized consistently and accurately. This can also facilitate reporting and analysis of expenses across multiple policies.Rate this question:
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- 15.
Company Structure or hierarchy is generally associated with the ________ Fields
- A.
Custom
- B.
Org Unit
- C.
Ledger
- D.
Amount
Correct Answer
B. Org UnitExplanation
Company structure or hierarchy is generally associated with the organizational units within a company. Organizational units are used to represent different departments, divisions, or functional areas within a company. They help in defining the reporting relationships, responsibilities, and decision-making processes within the company. Therefore, the correct answer is Org Unit.Rate this question:
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- 16.
What are the two different types of list we can have in Expense?
Correct Answer
Simple list
Simple
Connected list
ConnectedExplanation
The two different types of lists that can be used in Expense are Simple list and Connected list. A Simple list is a basic list format that allows for easy organization and tracking of expenses. On the other hand, a Connected list is a more advanced type of list that enables the linking of expenses to specific categories or projects, providing a more detailed and interconnected view of expenses.Rate this question:
- 17.
If an end user contacts the User Support Desk and wants something added to a list, what should the representative do?
- A.
Add it yourself
- B.
Tell the end user to add the list themselves
- C.
Advise them the lists can't be updated
- D.
Advise them to talk to their internal Program Administrator to add it
Correct Answer
D. Advise them to talk to their internal Program Administrator to add itExplanation
The representative should advise the end user to talk to their internal Program Administrator to add the item to the list. This is because the Program Administrator is responsible for managing and updating the lists, so they would have the necessary permissions and knowledge to add the requested item. The representative may not have the authority or access to make additions to the list themselves, and it is more efficient for the end user to directly communicate with the Program Administrator for such requests.Rate this question:
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- 18.
Identify the incorrect field data type.
- A.
Text
- B.
List
- C.
Alphabet
- D.
Boolean
Correct Answer
C. AlpHabetExplanation
The field data type "Alphabet" is not a valid data type. In database or programming terminology, there is no specific data type called "Alphabet". The other options, such as "Text", "List", and "Boolean", are commonly used data types in various programming languages and databases.Rate this question:
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- 19.
If a manager wants to add all their employees as attendees in one click, where would they go to do this in a report?
Correct Answer
Attendee Groups or Attendee Favorites
Explanation
In order to add all their employees as attendees in one click, a manager would go to either Attendee Groups or Attendee Favorites in a report. These features allow the manager to easily select and add a group of attendees, such as all their employees, without having to manually add each individual attendee one by one.Rate this question:
- 20.
If a line item has allocations and itemizations which action would take place first?
- A.
Itemization
- B.
Allocation
- C.
It doesn't matter
Correct Answer
A. ItemizationExplanation
In this scenario, the correct answer is "Itemization." Itemization refers to breaking down a line item into smaller components or subcategories. It is typically done to provide more detailed information about the expenses or revenue associated with that line item. On the other hand, allocation refers to the process of distributing or assigning a portion of the total amount to different categories or departments. Therefore, itemization would occur before allocation as it involves breaking down the line item into smaller components, which can then be allocated to different categories.Rate this question:
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- 21.
What expense type typically forces itemization?
- A.
Cell phone
- B.
Airfare
- C.
Rental Car
- D.
Hotel
Correct Answer
D. HotelExplanation
Hotel expenses typically force itemization because they often include various charges such as room rate, taxes, meals, parking, and other additional services. In order to accurately track and allocate these expenses, itemization is necessary. This allows for a detailed breakdown of the different costs incurred during the stay, ensuring proper documentation and reimbursement.Rate this question:
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- 22.
What are HCP Attendees and why would a client use them?
Correct Answer
US Law makes pharmaceutical companies track the spend with health care professionals (i.e doctors, nurses, staff).Explanation
The correct answer explains that HCP Attendees are health care professionals (doctors, nurses, staff) and pharmaceutical companies use them to track their spend in accordance with US law. This implies that pharmaceutical companies are required by law to keep a record of their financial transactions with health care professionals. This is likely done to ensure transparency and prevent any potential conflicts of interest or unethical practices in the pharmaceutical industry.Rate this question:
- 23.
Policies control the report settings, and Groups control the Employee settings.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This statement is true because policies are used to define and enforce specific settings and configurations for reports, while groups are used to manage and control settings and permissions for employees. Policies are applied to reports to ensure consistency and adherence to organizational guidelines, while groups are used to manage and organize employees and assign them specific settings and permissions based on their roles and responsibilities. Therefore, policies control report settings, and groups control employee settings.Rate this question:
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- 24.
A delegate approver can approve a report that they created for someone else.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A delegate approver is someone who has been given the authority to approve reports on behalf of someone else. Therefore, it is not possible for a delegate approver to approve a report that they themselves created for someone else.Rate this question:
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- 25.
If an end user calls and needs a new expense type added, the User Support Desk can do this for them.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The User Support Desk is not responsible for adding new expense types for end users. This task typically falls under the responsibility of the system administrator or someone with similar privileges. Therefore, the statement is false.Rate this question:
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- 26.
Where does an end user add a Delegate? Profile > Expense settings > _________
Correct Answer
Expense Delegate
Expense Delegates
DelegatesExplanation
An end user can add a delegate in the "Expense Delegates" section under the "Profile" menu in the "Expense settings". This allows the user to assign someone else to handle their expenses on their behalf.Rate this question:
- 27.
An end user gets an audit rule error; I (the USD agent) am allowed to turn the rule off to get the report to submit
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that the USD agent is allowed to turn off the audit rule to get the report to submit. However, this is not true. Audit rules are put in place to ensure compliance and adherence to certain standards. Disabling the audit rule would compromise the integrity of the report and go against the purpose of having audit rules in the first place. Therefore, the correct answer is False.Rate this question:
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- 28.
Can audit rules limit the vendors to company preferred vendors?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
Audit rules can indeed limit the vendors to company preferred vendors. This means that during an audit, the rules in place can enforce the requirement for the company to only work with vendors that have been pre-approved or preferred by the company. This helps ensure that the company maintains control over its vendor relationships and can mitigate any potential risks associated with working with unapproved vendors.Rate this question:
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- 29.
Alll active employees in a client site have the ability to change the error message of an audit rule.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because not all active employees in a client site have the ability to change the error message of an audit rule. It is likely that only specific individuals or roles with the necessary permissions and authority are granted the ability to make such changes.Rate this question:
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- 30.
What event would be recommended to trigger an exception when an end user has exceeded the airfare limit?
- A.
Entry Save
- B.
Report Save
- C.
Report Submit
- D.
Allocation Save
Correct Answer
A. Entry SaveExplanation
When an end user has exceeded the airfare limit, triggering an exception during the "Entry Save" event would be recommended. This means that when the user tries to save their entry, the system would check if the airfare limit has been exceeded and if so, it would raise an exception. This would allow the system to catch and handle the error immediately, preventing the user from proceeding with an invalid entry.Rate this question:
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- 31.
A warning exception in a report is indicated by what color icon?
- A.
Blue
- B.
Green
- C.
Red
- D.
Yellow
Correct Answer
D. YellowExplanation
A warning exception in a report is indicated by a yellow color icon. This color is commonly associated with caution or a potential issue. In the context of a report, a yellow icon serves as a visual cue to draw attention to a warning or an area that requires further attention. It alerts the reader to be cautious and take necessary actions to address the highlighted concern.Rate this question:
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- 32.
What is the path to verify the end user's confirmed banking account? Admin > Expense Tools > Payment Manager > Monitor Payees > __________
Correct Answer
Employee Banking
employee bankingExplanation
To verify the end user's confirmed banking account, the path to follow is: Admin > Expense Tools > Payment Manager > Monitor Payees > Employee Banking, employee banking.Rate this question:
- 33.
What causes the system to do a confirmation (penny test)?
- A.
Calling the bank
- B.
Report payment
- C.
User enters their banking for the first time.
Correct Answer
C. User enters their banking for the first time.Explanation
The system performs a confirmation or penny test when the user enters their banking information for the first time. This is done to verify the authenticity of the user's banking details and ensure that the information provided is accurate. By conducting a penny test, the system can confirm that the user's bank account exists and that they have access to it. This helps to prevent any potential errors or fraudulent activities during the payment process.Rate this question:
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- 34.
What type of form would contain a custom field called Airfare Class of Service?
- A.
Expense Entry Form
- B.
Attendee Form
- C.
Report Header Form
- D.
Employee Form
Correct Answer
A. Expense Entry FormExplanation
The Expense Entry Form would contain a custom field called Airfare Class of Service. This form is typically used to record and track expenses incurred by employees, including travel expenses. The Airfare Class of Service field would allow users to specify the class of service for airfare expenses, such as economy, business, or first class. This information is important for accurately tracking and categorizing expenses related to air travel.Rate this question:
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- 35.
All expense types must use the same Expense form.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is false because it is not necessary for all expense types to use the same Expense form. Different expense types may have different requirements and documentation needs, so it is common for organizations to have different forms or processes for different types of expenses.Rate this question:
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- 36.
What is the definition of a FIXED Travel Allowance?
- 37.
What is the order Travel Allowance uses when making a correct location rate match?
- 38.
What does VAT stand for?
- 39.
Name two of the seven fields required to calculate VAT reclaim.
- 40.
Why are locations so important in the system? (Select all that apply)
- A.
It determines who approves your report.
- B.
VAT rates are calculated based on location.
- C.
Delegate selection is based on location.
- D.
Travel Allowance rates are based on the destination city.
Correct Answer(s)
B. VAT rates are calculated based on location.
D. Travel Allowance rates are based on the destination city.Explanation
Locations are important in the system because VAT rates are calculated based on location, meaning that different locations may have different tax rates. Additionally, travel allowance rates are based on the destination city, meaning that the amount of allowance given may vary depending on where the travel is taking place.Rate this question:
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- 41.
Does Concur receive E-receipts from all vendors?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
Concur does not receive E-receipts from all vendors.Rate this question:
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- 42.
How long after a trip has been completed should an end user see an E-receipt?
- A.
15 minutes
- B.
48 Hours
- C.
2 weeks
- D.
72 hours
Correct Answer
B. 48 HoursExplanation
End users should see an E-receipt within 48 hours after completing a trip. This timeframe allows for any necessary processing and verification of the trip details before generating and sending the receipt to the user. Waiting longer than 48 hours may cause delays and inconvenience to the end user in accessing and reconciling their trip expenses.Rate this question:
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- 43.
If the end user does not get an E-receipt what is the alternative method to get the report submitted?
- 44.
How long should an end user typically wait for a domestic credit card transaction to be imported into Concur from the credit card vendor?
- A.
2 weeks
- B.
2 days
- C.
5-7 days
- D.
Instantly
Correct Answer
C. 5-7 daysExplanation
End users should typically wait for 5-7 days for a domestic credit card transaction to be imported into Concur from the credit card vendor. This timeframe allows for the necessary processing and verification of the transaction before it is imported into the Concur system. Waiting for 5-7 days ensures that the transaction data is accurate and complete before it is available for the end user to view and reconcile in Concur.Rate this question:
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- 45.
Does Concur have access to see or modify the end users full credit card account number?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
Concur does not have access to see or modify the end users' full credit card account number. This means that Concur does not have the ability to view or make changes to the complete credit card account number of the end users.Rate this question:
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- 46.
Where would you look in the system to research if a user's transaction was hidden? Administration > Expense Tools > Company Card > ________________
Correct Answer
Manage Transactions
manage transactions
Manage transaction
manage Transaction
manage Transactions
Manage transactionsExplanation
In order to research if a user's transaction was hidden, you would look under the "Manage Transactions" section in the system. This section allows you to view and manage all the transactions within the system, including any that may have been hidden. By accessing this section, you can search for the specific user and transaction to investigate if it has been hidden or not.Rate this question:
- 47.
Can the end user opt in or out of system/status emails such as notification of an available credit card transaction?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
The end user has the option to choose whether they want to receive system/status emails, such as notifications of available credit card transactions. This means that they can choose to opt in or out of receiving these emails based on their preference.Rate this question:
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- 48.
Does the mobile application offer the same functionality as Concur’s full featured, web-based services?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
This app is a mobile companion to Travel & Expense – offering the flexibility to perform tasks from a mobile device. While it complements Concur's end-to-end solution functionality, it does not contain full functionality.Rate this question:
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- 49.
Name the three basic types of workflows
- 50.
If Concur Mobile is available on a client sit, and a traveler has registered for it, can that user's acces to Concur Mobile be deactivated?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
If Concur Mobile is available on a client site and a traveler has registered for it, their access to Concur Mobile cannot be deactivated.Rate this question:
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