Chicago Taxi - Aug 2013 - Tap
TAP question from the final exam.
- 1.
As a public chauffeur you must be aware of the laws that protect and ensure the rights of people with _________. There are federal, state, and municipals law emphasizing the equal treatment of people with _________.
- A.
Abilities
- B.
Passengers
- C.
Disabilities
- D.
Language problems
- E.
None of the above are correct
Correct Answer
C. DisabilitiesExplanation
As a public chauffeur, it is important to be aware of the laws that protect and ensure the rights of people with disabilities. These laws, which exist at the federal, state, and municipal levels, emphasize equal treatment for individuals with disabilities. By understanding and adhering to these laws, public chauffeurs can ensure that they provide fair and inclusive services to all passengers, regardless of their abilities.Rate this question:
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- 2.
At the beginning of a TAP trip, you will …
- A.
Verify the picture on the TAP Swipe card match the rider
- B.
Perform the initial swipe to validate the trip on the card
- C.
Ask the customer what the destination will be
- D.
1, 2 and 3 are correct
- E.
None of the above
Correct Answer
D. 1, 2 and 3 are correctExplanation
At the beginning of a TAP trip, there are three actions that need to be performed. First, you need to verify that the picture on the TAP Swipe card matches the rider to ensure that the correct person is using the card. Second, you need to perform the initial swipe to validate the trip on the card, confirming that the card is active and has sufficient funds for the trip. Lastly, you should ask the customer what their destination will be, which helps in providing appropriate assistance and guidance throughout the trip. Therefore, options 1, 2, and 3 are all correct actions to take at the beginning of a TAP trip.Rate this question:
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- 3.
Sponsors of the Chicago Taxi Access Program are …
- A.
PACE
- B.
Regional Transportation Authority
- C.
City of Chicago
- D.
State of Illinois
- E.
1, 2 and 3 are correct
Correct Answer
E. 1, 2 and 3 are correctExplanation
The Chicago Taxi Access Program is sponsored by PACE, the Regional Transportation Authority, and the City of Chicago. These organizations work together to provide accessible transportation options for individuals with disabilities in the city of Chicago. The State of Illinois may also be a sponsor of the program, but this is not explicitly stated in the answer choices. Therefore, the correct answer is 1, 2, and 3 are correct.Rate this question:
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- 4.
A TAP customer with a Swipe Card may use it to travel anywhere within the City of Chicago and …
- A.
at the suburb that borders the city
- B.
At the suburb that is serviced by the RTA
- C.
A suburb that is shown on the CTA Service Area Map
- D.
A suburb that is no more than 20 miles from the point of pickup
- E.
None of the above are correct
Correct Answer
C. A suburb that is shown on the CTA Service Area MapExplanation
The correct answer is a suburb that is shown on the CTA Service Area Map. This means that a TAP customer with a Swipe Card can use it to travel to any suburb that is included in the CTA Service Area Map.Rate this question:
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- 5.
Which of the following statements are NOT true ?
- A.
All drivers are TAP certified by the Business Affairs and Consumer Protection
- B.
TAP passengers ale allowed to ride on credit
- C.
Drivers must give a metered receipt to customer when asked
- D.
TAP passengers have Swipe cards
- E.
Only one TAP trip can be used for each one way trip
Correct Answer
B. TAP passengers ale allowed to ride on creditExplanation
The given statement "TAP passengers ale allowed to ride on credit" is not true. This means that TAP passengers are not allowed to ride on credit.Rate this question:
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- 6.
The accessible Taxi Van came into service to …
- A.
Transport TAP customers
- B.
Prevent service dogs from injuring passengers on the CTA
- C.
Ensure that individuals with disabilities can get a cab ride as easy as everyone does
- D.
All of the above are correct
- E.
Both 1 and 3 are correct
Correct Answer
C. Ensure that individuals with disabilities can get a cab ride as easy as everyone doesExplanation
The correct answer is "ensure that individuals with disabilities can get a cab ride as easy as everyone does." The accessible Taxi Van was introduced to provide individuals with disabilities the same convenience and accessibility in getting a cab ride as any other person. This service aims to remove barriers and ensure equal access to transportation for people with disabilities.Rate this question:
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- 7.
As a public chauffeur you will come in contact with many different people. When you interact with people who have mental disabilities, a chauffeur should …
- A.
Treat the customer with respect and courtesy , don’t talk down to them
- B.
Feel free to ask if they need assistance
- C.
Not assume that they cannot communicate
- D.
Not assume any level of intellect based on what you see
- E.
All of the above are correct
Correct Answer
E. All of the above are correctExplanation
The correct answer is "all of the above are correct." As a public chauffeur, it is important to treat all customers with respect and courtesy, regardless of whether they have mental disabilities or not. This includes not talking down to them and not assuming any level of intellect based on their appearance. Additionally, chauffeurs should feel free to ask if customers with mental disabilities need any assistance and should not assume that they cannot communicate effectively.Rate this question:
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- 8.
The Federal law that covers the use of guide dogs into public places is known as …
- A.
The White Cane Law
- B.
The Assistance Dog Act
- C.
The A.D.A.
- D.
The Guide Dog Act
- E.
None of the above
Correct Answer
C. The A.D.A.Explanation
The correct answer is the A.D.A. The A.D.A stands for the Americans with Disabilities Act, which is a federal law that prohibits discrimination against individuals with disabilities. This law covers the use of guide dogs and other assistance animals in public places to ensure equal access and rights for individuals with disabilities.Rate this question:
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- 9.
You are driving the Accessibility Van, the control position for the buckles is as follow …
- A.
Cam buckle right front, cam buckle left front, over center buckle right rear, over center buckle left rear
- B.
Cam buckle left rear, cam buckle left front, over center buckle right rear, over center buckle right front
- C.
Over center buckle right front , over center buckle left front, cam buckle right rear, cam buckle left rear
- D.
Over center buckle left front, over center buckle left rear, . cam buckle right front, cam buckle left front
- E.
None of the above
Correct Answer
A. Cam buckle right front, cam buckle left front, over center buckle right rear, over center buckle left rearExplanation
The correct answer is the first option: cam buckle right front, cam buckle left front, over center buckle right rear, over center buckle left rear. This is the correct control position for the buckles in the Accessibility Van.Rate this question:
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- 10.
When using the TAP Swipe Card, there are a total of _____ per TAP trip.
- A.
4
- B.
3
- C.
2
- D.
1
- E.
0
Correct Answer
C. 2Explanation
When using the TAP Swipe Card, there are a total of 2 taps per TAP trip. One tap is required at the beginning of the trip to validate the card and another tap is required at the end of the trip to deduct the fare.Rate this question:
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- 11.
People with hearing impairments may also have …
- A.
Mental problems
- B.
Poor attitude towards hearing people
- C.
Balance problems
- D.
Great out look on life
- E.
None of the above are correct
Correct Answer
C. Balance problemsExplanation
People with hearing impairments may also have balance problems. This is because the vestibular system, which is responsible for maintaining balance, can be affected by hearing loss. The inner ear contains both the auditory system and the vestibular system, and damage to the inner ear can lead to issues with balance and coordination. Therefore, it is not uncommon for individuals with hearing impairments to also experience difficulties with their balance.Rate this question:
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- 12.
When you have a passenger who is hearing impaired you should FIRST …
- A.
Speak at a normal rate and make sure the passenger can see your face and lips
- B.
Speak at a very slow rate while looking at the passenger
- C.
Write what you want to say on a piece of paper and hand it to them
- D.
Use hand gestures to communicate
- E.
None of the above are correct
Correct Answer
A. Speak at a normal rate and make sure the passenger can see your face and lipsExplanation
When you have a passenger who is hearing impaired, it is important to speak at a normal rate and make sure the passenger can see your face and lips. This is because individuals who are hearing impaired often rely on lip-reading and visual cues to understand spoken language. Speaking at a normal rate allows the passenger to follow the conversation more easily, while ensuring that they can see your face and lips helps them to better understand your speech. This approach promotes effective communication and inclusivity for passengers with hearing impairments.Rate this question:
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- 13.
Some disabled persons in wheelchair have the right to ride in the taxi sedan if they …
- A.
Have a guide dog
- B.
Have a Para-transit card
- C.
Do not need a lot of assistance
- D.
Can transfer themselves into the cab and have a collapsible wheelchair
- E.
Have children with them
Correct Answer
D. Can transfer themselves into the cab and have a collapsible wheelchairExplanation
Disabled persons in wheelchairs who can transfer themselves into the cab and have a collapsible wheelchair have the right to ride in the taxi sedan. This suggests that the taxi sedan is equipped to accommodate individuals who can independently transfer themselves and have a collapsible wheelchair, making it accessible for them to use the service. The presence of a guide dog, having a Para-transit card, not needing a lot of assistance, or having children with them are not mentioned as criteria for the right to ride in the taxi sedan.Rate this question:
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- 14.
You are securing a passenger in a wheelchair into the Taxi Van, the front straps should be …
- A.
2-3 inches from the customer’s feet
- B.
1-5 inches from the customer’s feet
- C.
At least 3 and no more than 8 inches from the customer’s feet
- D.
At least 8 inches from the customer’s feet
- E.
None of the above are correct
Correct Answer
C. At least 3 and no more than 8 inches from the customer’s feetExplanation
The front straps should be secured at least 3 and no more than 8 inches from the customer's feet to ensure proper stability and safety for the passenger in the wheelchair. This range allows for a secure attachment without causing discomfort or restricting the customer's movement.Rate this question:
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- 15.
You have a passenger, who is disabled and they are getting out of the cab and you are assisting them. The passenger begin to fall; it is your responsibility to .,.
- A.
After they fall call the ambulance
- B.
Get out of the way and call for assistance
- C.
Make sure that you do not get hurt by getting out of the way
- D.
Break their fall, and help them to the ground if you are near
- E.
None of the above are correct
Correct Answer
D. Break their fall, and help them to the ground if you are nearExplanation
If a disabled passenger begins to fall while you are assisting them, it is important to break their fall and help them to the ground if you are near. This is the correct answer because it prioritizes the safety and well-being of the passenger. By breaking their fall, you can prevent them from sustaining further injuries. Additionally, helping them to the ground ensures that they are in a safe and comfortable position while waiting for further assistance.Rate this question:
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- 16.
A TAP passenger may take a maximum of ____ trips in a day .
- A.
2
- B.
3
- C.
4
- D.
5
- E.
None of the above are correct
Correct Answer
C. 4Explanation
A TAP passenger may take a maximum of 4 trips in a day. This means that the passenger can travel to up to 4 different destinations or make 4 separate journeys in a single day. This limit ensures that the passenger does not exceed a certain number of trips and helps manage the capacity and resources of TAP effectively.Rate this question:
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- 17.
The value of a TAP trip is …
- A.
$12.00
- B.
$12.50
- C.
$13.00
- D.
$13.50
- E.
$14.00
Correct Answer
D. $13.50Explanation
The value of a TAP trip is $13.50.Rate this question:
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- 18.
The TAP Swipe Card may be used to pay for …
- A.
Trips, tolls and MPEA tax
- B.
Extra rider surcharge
- C.
Excess wait time
- D.
Any amount over $13.50 on the meter
- E.
None of the above
Correct Answer
E. None of the aboveExplanation
The TAP Swipe Card is not used for any of the options listed. The TAP Swipe Card is actually used for public transportation in Los Angeles County. It is a reusable card that can be loaded with fare value and used to pay for bus and rail rides on the Metro system, as well as on other participating transit agencies in the region. So, none of the options listed are correct.Rate this question:
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- 19.
A driver must wait _______ minutes between the same TAP trip ?
- A.
5 minutes
- B.
10 minutes
- C.
12 minutes
- D.
15 minutes
- E.
No wait time is necessary
Correct Answer
B. 10 minutesExplanation
A driver must wait 10 minutes between the same TAP trip in order to ensure a fair and efficient system. This waiting period helps prevent abuse of the system by discouraging users from repeatedly tapping their card within a short period of time. It also allows for accurate tracking of trips and prevents any confusion or errors in fare calculations.Rate this question:
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- 20.
A power or motorized wheelchair occupies or rides in which position in the Taxi Van ?
- A.
Position #1
- B.
Position #2
- C.
Position #3
- D.
Position #4
- E.
The center of the van
Correct Answer
B. Position #2Explanation
The power or motorized wheelchair occupies or rides in position #2 in the Taxi Van.Rate this question:
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- 21.
There is a law in the State of Illinois which ensures access for people with sight disabilities with their service dog. The law is called ...
- A.
The Visually Impaired Act
- B.
The Service Animal Act
- C.
The White Cane Law
- D.
The A.D.A.
- E.
The Open Access Act
Correct Answer
C. The White Cane LawExplanation
The correct answer is the White Cane Law. This law is specifically designed to ensure access for people with sight disabilities and their service dogs. The term "white cane" refers to the long white cane that is commonly used by individuals with visual impairments to navigate their surroundings. This law is likely named after the white cane as a symbol of visual impairment and emphasizes the importance of providing equal access and accommodation for individuals with sight disabilities.Rate this question:
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- 22.
You pick up two passengers at Harold Washington College , and they are going to 115th and Michigan. Both passengers hand you TAP Swipe Cards and both show their Para-transit Identification cards, how you handle this $38.00 fare ?
- A.
The two TAP Swipe Cards could be used for this trip
- B.
Both Swipe Cards could be used and the difference made up in cash
- C.
Refuse to accept both TAP Swipe Cards and ask to be paid in cash or credit cards
- D.
Only one TAP Swipe Card can be used
- E.
Whatever the passenger wants
Correct Answer
D. Only one TAP Swipe Card can be usedExplanation
Only one TAP Swipe Card can be used for the fare. The question states that both passengers hand over TAP Swipe Cards, but it does not mention that both cards can be used. Therefore, it can be inferred that only one card is accepted for the fare.Rate this question:
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- 23.
When greeting a person who is visually impaired …
- A.
Speak only through a companion
- B.
Wave your hands
- C.
Speak very loudly
- D.
Always identify yourself and others who may be with you
- E.
None of the above
Correct Answer
D. Always identify yourself and others who may be with youExplanation
When greeting a person who is visually impaired, it is important to always identify yourself and others who may be with you. This is necessary because the person cannot see who is present and it helps them understand who they are interacting with. By identifying yourself and others, you are providing important information that allows the visually impaired person to navigate the social situation more easily and confidently.Rate this question:
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- 24.
Leaning or hanging on a person’s wheelchair is similar to leaning or hanging on a person and is considered __________ because the wheelchair is part of the body space for the who uses it.
- A.
Courteous
- B.
Proper
- C.
Inappropriate
- D.
Respectful
- E.
None of the above are correct
Correct Answer
C. InappropriateExplanation
Leaning or hanging on a person's wheelchair is considered inappropriate because the wheelchair is part of the body space for the person who uses it. This behavior invades their personal space and can be disrespectful. It is important to respect the personal boundaries and belongings of others, including their assistive devices such as wheelchairs.Rate this question:
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- 25.
Never use the following terms when referring to persons with disabilities …
- A.
Handicapped
- B.
Wheelchair bound
- C.
Crippled/ crippling/ crip
- D.
Deaf and dumb
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The terms "handicapped," "wheelchair bound," "crippled/crip," and "deaf and dumb" are all considered offensive and derogatory when referring to persons with disabilities. These terms perpetuate negative stereotypes and stigmatize individuals with disabilities. It is important to use respectful and inclusive language when discussing or addressing people with disabilities.Rate this question:
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