Trek Card Quiz For Dexter Users! Trivia

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| By Trekfinancial

Trekfinancial

Community Contributor

Quizzes Created: 2 | Total Attempts: 366

Questions: 15 | Attempts: 61 | Updated: Mar 19, 2023

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Trek Card Quiz For Dexter Users! Trivia - Quiz

Trek card quiz for Dexter users. There are different ways that people can finance their acquisition of Trek bikes and using the Trek card is one of them. For you to work in payment section you need to know some of the rules surrounding the card and how to answer issues users bring up on payment. Due take up the quiz and see how well you will do! Good luck!

Questions and Answers

1.

Trek Card transactions can be processed through your credit card terminal.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The Trek Card can only be processed through the Dexter Trek Card website or through Ascend.

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2.

A phone authorization from Comentiy Bank is equal to an authorization from the Trek Card website.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
A phone call preauthorizes the sale and sets the funds aside on the customer's account for 7 days but does not charge the card. To finalize the charge to the customer's card and for your store to get paid you have to go back to the Purchase Authorization screen and select Call Center Approved and enter the sale details.

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3.

If you receive the message, "Your application is under review and you will be contacted within 7 to 10 business days" while processing an application, what should you do?
- A.
  
  Call Trek to find out the status of the application.
- B.
  
  Call Comentiy Bank to find out the status of the application.
- C.
  
  Let the customer know their application is under review and they will be contacted by Comentiy bank by mail in 7 to 10 business days.
Correct Answer
C. Let the customer know their application is under review and they will be contacted by Comentiy bank by mail in 7 to 10 business days.

Explanation
Sometimes Comentiy has to take extra steps to verify a customer's identity and may not be able to make instant approval. Let the customer know their application is under review and they will be contacted by Comentiy by mail in 7 to 10 business days.

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4.

If a customer is placed on a 6 or 12 months plan, do they have to make monthly payments?
- A.
  
  Yes
- B.
  
  No
Correct Answer
A. Yes

Explanation
Yes. Due to the CARD Act of 2009, every company offering to finance is required to collect a monthly payment for each plan they offer.

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5.

Who decides what plan a purchase should be placed on?
- A.
  
  The customer.
- B.
  
  The store.
Correct Answer
B. The store.

Explanation
Because your store pays a fee to offer each plan you should decide what purchases qualify for each plan.

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6.

If the customer has questions about their Trek Card account, who should they contact?
- A.
  
  Comenity Bank
- B.
  
  Trek Financial Services
- C.
  
  Your Store
Correct Answer
A. Comenity Bank

Explanation
Comenity Bank is the only one able to answer questions about the customer's account. Please direct all customers to the customer service number at 866-662-6199.

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7.

If a customer would like to apply for a Trek Card, you should hand them a buck slip, terms and conditions of the program, and an application.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Legally the terms and condtions, application, and buck slip should be handed out to anyone asking about the Trek Card program.

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8.

If a customer purchases on a 6 or 12 months plan, you should hand the customer a

Correct Answer
buck slip

Explanation
The buck slip should be handed to any customer purchasing on the 6 or 12 months plan so they are aware of the terms and conditions of a 6 or 12 months plan.

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4
9.

If your system or internet is down you will be unable to process Trek Card transactions.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
You can process applications and preauthorize sales over the phone.

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10.

If a customer presents a temporary card, what should you do?
- A.
  
  Tell the customer they need to come back when they have a plastic card.
- B.
  
  Call Comentiy to confirm they are authorized to use the account.
- C.
  
  Write the customer's name, type of ID checked, state, and zip code on the receipt
- D.
  
  Have the customer sign the receipt.
Correct Answer(s)
B. Call Comentiy to confirm they are authorized to use the account.
C. Write the customer's name, type of ID checked, state, and zip code on the receipt
D. Have the customer sign the receipt.

Explanation
If a customer presents a temporary card you must check their ID, call World Financial Network Bank to confirm they are authorized to use the account and obtain their accout number, and then when you charge their card have them sign the receipt and write their name, the type of ID checked, and their state and zip code on their receipt. Keep the receipt in store for 18 months.

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11.

Who should you contact if you discovered someone was put on the wrong financing plan?

Correct Answer(s)
Cathy
Sue
Trek
Cathy or Sue
Sue or Cathy

Explanation
Comentiy Bank will only accept finance plan requests from Cathy or Sueat Trek to eliminate your account being debited for merchant fees without your permission.

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4
12.

You should store a customer's signed receipt for _____months?

Correct Answer(s)
18

Explanation
In case a customer would dispute a financing plan or a charge at your store, you should store their signed receipt for 18 months.

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4
13.

The Trek Card is only available for Trek merchandise.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The Trek Card is available on all merchandise in your store.

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14.

Why should you reconcile Trek Card transactions?
- A.
  
  To make sure all cards have been charged and you have received your deposit for each transaction
- B.
  
  No reconciliation is needed.
Correct Answer
A. To make sure all cards have been charged and you have received your deposit for each transaction

Explanation
Reconciling Trek Card transactions is important to ensure that all cards have been charged and that the deposit for each transaction has been received. This process helps to identify any discrepancies or errors in the charging and depositing of the cards, allowing for corrections to be made and ensuring accurate financial records. Without reconciliation, there is a risk of missing charges or deposits, which can lead to financial inaccuracies and potential loss of revenue.

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15.

Where can you locate reports to aid you in reconciling Trek Card transactions?
- A.
  
  Dexter
- B.
  
  The Trek Card Website
- C.
  
  A Monthly Trek Card Statement from Comenity
Correct Answer(s)
A. Dexter
B. The Trek Card Website

Explanation
You need to make sure everyone has processed a Trek Card transaction correctly and that you have been paid for every transaction. You will not receive a monthly statement. You can find transaction history by logging into Dexter and clicking on Review Card Settlements from the Services Tab.

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Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Mar 19, 2023

Quiz Edited by
ProProfs Editorial Team
Aug 27, 2013

Quiz Created by
Trekfinancial

Trek Card Quiz For Dexter Users! Trivia

Trek Card transactions can be processed through your credit card terminal.

A phone authorization from Comentiy Bank is equal to an authorization from the Trek Card website.

If you receive the message, "Your application is under review and you will be contacted within 7 to 10 business days" while processing an application, what should you do?

If a customer is placed on a 6 or 12 months plan, do they have to make monthly payments?

Who decides what plan a purchase should be placed on?

If the customer has questions about their Trek Card account, who should they contact?

If a customer would like to apply for a Trek Card, you should hand them a buck slip, terms and conditions of the program, and an application.

If a customer purchases on a 6 or 12 months plan, you should hand the customer a

If your system or internet is down you will be unable to process Trek Card transactions.

If a customer presents a temporary card, what should you do?

Who should you contact if you discovered someone was put on the wrong financing plan?

You should store a customer's signed receipt for _____months?

The Trek Card is only available for Trek merchandise.

Why should you reconcile Trek Card transactions?

Where can you locate reports to aid you in reconciling Trek Card transactions?