Trek Card Quiz For Dexter Users! Trivia

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| By Trekfinancial
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Trekfinancial
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Quizzes Created: 2 | Total Attempts: 367
| Attempts: 62
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  • 1/15 Questions

    If a customer purchases on a 6 or 12 months plan, you should hand the customer a

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About This Quiz


Trek card quiz for Dexter users. There are different ways that people can finance their acquisition of Trek bikes and using the Trek card is one of them. For you to work in payment section you need to know some of the rules surrounding the card and how to answer issues users bring up on payment. Due take up the quiz and see how well you will do! Good luck!

Trek Card Quiz For Dexter Users! Trivia - Quiz

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  • 2. 

    Who should you contact if you discovered someone was put on the wrong financing plan? 

    Explanation
    Comentiy Bank will only accept finance plan requests from Cathy or Sueat Trek to eliminate your account being debited for merchant fees without your permission.

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  • 3. 

    You should store a customer's signed receipt for _____months?

    Explanation
    In case a customer would dispute a financing plan or a charge at your store, you should store their signed receipt for 18 months.

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  • 4. 

    The Trek Card is only available for Trek merchandise.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The Trek Card is available on all merchandise in your store.

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  • 5. 

    Why should you reconcile Trek Card transactions?

    • To make sure all cards have been charged and you have received your deposit for each transaction

    • No reconciliation is needed.

    Correct Answer
    A. To make sure all cards have been charged and you have received your deposit for each transaction
    Explanation
    Reconciling Trek Card transactions is important to ensure that all cards have been charged and that the deposit for each transaction has been received. This process helps to identify any discrepancies or errors in the charging and depositing of the cards, allowing for corrections to be made and ensuring accurate financial records. Without reconciliation, there is a risk of missing charges or deposits, which can lead to financial inaccuracies and potential loss of revenue.

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  • 6. 

    Trek Card transactions can be processed through your credit card terminal.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The Trek Card can only be processed through the Dexter Trek Card website or through Ascend.

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  • 7. 

    If you receive the message, "Your application is under review and you will be contacted within 7 to 10 business days" while processing an application, what should you do? 

    • Call Trek to find out the status of the application.

    • Call Comentiy Bank to find out the status of the application.

    • Let the customer know their application is under review and they will be contacted by Comentiy bank by mail in 7 to 10 business days.

    Correct Answer
    A. Let the customer know their application is under review and they will be contacted by Comentiy bank by mail in 7 to 10 business days.
    Explanation
    Sometimes Comentiy has to take extra steps to verify a customer's identity and may not be able to make instant approval. Let the customer know their application is under review and they will be contacted by Comentiy by mail in 7 to 10 business days.

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  • 8. 

    If a customer is placed on a 6 or 12 months plan, do they have to make monthly payments?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    Yes. Due to the CARD Act of 2009, every company offering to finance is required to collect a monthly payment for each plan they offer.

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  • 9. 

    If a customer would like to apply for a Trek Card, you should hand them a buck slip, terms and conditions of the program, and an application. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Legally the terms and condtions, application, and buck slip should be handed out to anyone asking about the Trek Card program.

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  • 10. 

    If your system or internet is down you will be unable to process Trek Card transactions. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    You can process applications and preauthorize sales over the phone.

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  • 11. 

    If the customer has questions about their Trek Card account, who should they contact?

    • Comenity Bank

    • Trek Financial Services

    • Your Store

    Correct Answer
    A. Comenity Bank
    Explanation
    Comenity Bank is the only one able to answer questions about the customer's account. Please direct all customers to the customer service number at 866-662-6199.

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  • 12. 

    Who decides what plan a purchase should be placed on? 

    • The customer.

    • The store.

    Correct Answer
    A. The store.
    Explanation
    Because your store pays a fee to offer each plan you should decide what purchases qualify for each plan.

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  • 13. 

    If a customer presents a temporary card, what should you do? 

    • Tell the customer they need to come back when they have a plastic card.

    • Call Comentiy to confirm they are authorized to use the account.

    • Write the customer's name, type of ID checked, state, and zip code on the receipt

    • Have the customer sign the receipt.

    Correct Answer(s)
    A. Call Comentiy to confirm they are authorized to use the account.
    A. Write the customer's name, type of ID checked, state, and zip code on the receipt
    A. Have the customer sign the receipt.
    Explanation
    If a customer presents a temporary card you must check their ID, call World Financial Network Bank to confirm they are authorized to use the account and obtain their accout number, and then when you charge their card have them sign the receipt and write their name, the type of ID checked, and their state and zip code on their receipt. Keep the receipt in store for 18 months.

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  • 14. 

    A phone authorization from Comentiy Bank is equal to an authorization from the Trek Card website. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A phone call preauthorizes the sale and sets the funds aside on the customer's account for 7 days but does not charge the card. To finalize the charge to the customer's card and for your store to get paid you have to go back to the Purchase Authorization screen and select Call Center Approved and enter the sale details.

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  • 15. 

    Where can you locate reports to aid you in reconciling Trek Card transactions?  

    • Dexter

    • The Trek Card Website

    • A Monthly Trek Card Statement from Comenity

    Correct Answer(s)
    A. Dexter
    A. The Trek Card Website
    Explanation
    You need to make sure everyone has processed a Trek Card transaction correctly and that you have been paid for every transaction. You will not receive a monthly statement. You can find transaction history by logging into Dexter and clicking on Review Card Settlements from the Services Tab.

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Quiz Review Timeline (Updated): Mar 19, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 27, 2013
    Quiz Created by
    Trekfinancial
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