Joe Fresh ECommerce Trivia Quiz!

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| By Loblaw

Loblaw

Community Contributor

Quizzes Created: 3 | Total Attempts: 376

Questions: 8 | Attempts: 160 | Updated: Mar 20, 2023

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Questions and Answers

1.

What can we do for a customer who accidentally placed a duplicate order and it has passed 60 minutes since they ordered?
- A.
  
  Bring the file forward and tell them we'll try and get our senior colleagues to cancel the order before it is processed.
- B.
  
  Explain to the customer that since it's passed 60 minutes, we are unable to cancel. They can decline the order at the door and receive a full refund.
- C.
  
  Cancel the duplicate order for the customer through Hybris.
- D.
  
  Tell the customer that our senior colleagues always catch duplicate orders before they are sent out, so there is nothing to worry about - they will only receive one order.
Correct Answer
B. Explain to the customer that since it's passed 60 minutes, we are unable to cancel. They can decline the order at the door and receive a full refund.

Explanation
We can NOT cancel orders after 60 minutes. EVER. Tell the customer to either decline the order at the door or send it back to us using the return shipping label and write that it was a duplicate order. They will receive a full refund and get the return shipping fee waived.

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2.

We should bring a file forward when a customer receives a damaged item.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
We should bring something like this forward to make sure that the warehouse is made aware of the issue.

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3.

You can recognize a guest account vs. a registered account in Hybris by looking at the customer's email address.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True! Registered accounts will look like a normal email address, whereas a guest account will have the customer's email address with a series of numbers after it (ex: [email protected]_123456789)

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4.

How long does a tracking request investigation take with Canada Post?
- A.
  
  2 business days
- B.
  
  3 business days
- C.
  
  5 business days
- D.
  
  One week
Correct Answer
C. 5 business days

Explanation
5 Business Days for them to investigate.

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5.

What does it usually mean if a customer says they see 2 charges on their credit card statement just after placing one Joe Fresh Online order?
- A.
  
  The site double charged the customer.
- B.
  
  The customer most likely has 2 authorization holds on their credit card, one of which will fall off because it is not connected to an order in Hybris.
- C.
  
  We need to freak out. SOMETHING IS WRONG.
Correct Answer
B. The customer most likely has 2 authorization holds on their credit card, one of which will fall off because it is not connected to an order in Hybris.

Explanation
Most of the time a double authorization will happen because the customer put the wrong billing address on their credit card the first time they tried to place the order.

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6.

Once a customer has placed their order, how many days is it typically before the customer receives their confirmation email with the Canada Post tracking number?
- A.
  
  7 days
- B.
  
  2-4 business days
- C.
  
  24-48 hours
Correct Answer
C. 24-48 hours

Explanation
It is typically 24 hours to pack customer's orders, and since the warehouse is closed on Sundays - we allow for up to 48 hours.

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7.

Where on the website can you usually find the information regarding our promotions?
- A.
  
  The offer details page
- B.
  
  The checkout page
- C.
  
  The account details page
Correct Answer
A. The offer details page

Explanation
www.joefresh,com/offerdetails will typically give you all of the details for our promotions that are happening right now.

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1
0
8.

You must bring the file 1-2 if you have discovered that a customer is truly missing an item from their Joe Fresh online order to find out if we will refund the item, rather than just bringing the file forward as an FYI to refund and telling the customer we will email them with a confirmation of the refund.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
You just need to bring the file forward as an FYI and let the customer know they will receive an email confirmation of the refund. We always refund missing items.

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
Aug 06, 2014

Quiz Created by
Loblaw

Joe Fresh Ecommerce Trivia Quiz!

What can we do for a customer who accidentally placed a duplicate order and it has passed 60 minutes since they ordered?

We should bring a file forward when a customer receives a damaged item.

You can recognize a guest account vs. a registered account in Hybris by looking at the customer's email address.

How long does a tracking request investigation take with Canada Post?

What does it usually mean if a customer says they see 2 charges on their credit card statement just after placing one Joe Fresh Online order?

Once a customer has placed their order, how many days is it typically before the customer receives their confirmation email with the Canada Post tracking number?

Where on the website can you usually find the information regarding our promotions?