TIFF 2014 Volunteer Training Quiz

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| By Aharadyn

Aharadyn

Community Contributor

Quizzes Created: 1 | Total Attempts: 1,455

Questions: 10 | Attempts: 1,455 | Updated: Sep 2, 2023

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Questions and Answers

1.

Tips to prepare for your Volunteer Shift include:
- A.
  
  Review training material
- B.
  
  Confirm shift details
- C.
  
  Watch a movie
- D.
  
  Dress appropriately
- E.
  
  Eat popcorn
- F.
  
  Get to know the schedule
- G.
  
  Plan route and arrive on time
Correct Answer(s)
A. Review training material
B. Confirm shift details
D. Dress appropriately
F. Get to know the schedule
G. Plan route and arrive on time

Explanation
The given answer lists the important steps to prepare for a volunteer shift. It suggests that one should review the training material to refresh their knowledge and skills. Confirming shift details is necessary to ensure that there are no misunderstandings or conflicts. Dressing appropriately is important to maintain a professional appearance and adhere to any dress code requirements. Getting to know the schedule helps in organizing time effectively. Planning the route and arriving on time ensures punctuality and avoids any delays.

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2.

Upon arrival for your shift, you should first:
- A.
  
  Read your Orientation Manual
- B.
  
  Check in with a Volunteer Captain
- C.
  
  Visit the Volunteer Hub
Correct Answer
B. Check in with a Volunteer Captain

Explanation
Upon arrival for your shift, it is important to first check in with a Volunteer Captain. This is because the Volunteer Captain is responsible for overseeing the volunteers and can provide important instructions or updates for the shift. Checking in with the Volunteer Captain ensures that you are aware of any specific tasks or responsibilities you may have for the day. It also allows the Volunteer Captain to have an accurate count of the volunteers present and make any necessary adjustments or assignments. By checking in with the Volunteer Captain first, you can start your shift on the right track and be prepared for your duties.

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3.

The role of the Volunteer Captains is to:
- A.
  
  Act as a liaison between staff and volunteers
- B.
  
  Sign volunteers in/out for their shift
- C.
  
  Ensure that volunteers have everything they need
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
The Volunteer Captains have multiple responsibilities which include acting as a liaison between staff and volunteers, signing volunteers in/out for their shift, and ensuring that volunteers have everything they need. Therefore, the correct answer is "All of the above."

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4.

Frequently Asked Questions to expect on shift include:
- A.
  
  Where is the washroom?
- B.
  
  Where is the nearest ATM?
- C.
  
  Where is there a public telephone?
- D.
  
  What theatre is my film screening in?
- E.
  
  Where can I purchase tickets?
Correct Answer(s)
A. Where is the washroom?
B. Where is the nearest ATM?
C. Where is there a public telepHone?
D. What theatre is my film screening in?
E. Where can I purchase tickets?

Explanation
The answer includes a list of frequently asked questions that one can expect on shift. These questions cover common inquiries such as the location of the washroom, nearest ATM, public telephone, specific theatre for a film screening, and where to purchase tickets.

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5.

Where can Festival patrons purchase tickets in advance?
- A.
  
  Venue Box Office
- B.
  
  Festival Box Office
- C.
  
  Staff & Volunteer Box Office
- D.
  
  RUSH Line at Venue
Correct Answer
B. Festival Box Office

Explanation
Festival patrons can purchase tickets in advance at the Festival Box Office.

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6.

Where can patrons purchase day of tickets?
- A.
  
  Festival Box Office
- B.
  
  Venue Box Office (except RTH, POW & Visa Screening Room at Elgin)
- C.
  
  RUSH Line at Venue
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
Patrons can purchase day of tickets at the Festival Box Office, Venue Box Office (except RTH, POW & Visa Screening Room at Elgin), and the RUSH Line at Venue. All of these options are available for patrons to purchase tickets on the day of the event.

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7.

Where can volunteers exchange vouchers/purchase tickets?
- A.
  
  Festival Box Office
- B.
  
  Staff & Volunteer Box Office
- C.
  
  RUSH Line at Venue (includes P & I screenings)
Correct Answer(s)
B. Staff & Volunteer Box Office
C. RUSH Line at Venue (includes P & I screenings)

Explanation
Volunteers can exchange vouchers/purchase tickets at the Staff & Volunteer Box Office or the RUSH Line at the Venue, which includes P & I screenings. These options provide convenient locations for volunteers to access their tickets and vouchers during the festival.

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8.

TIFF Festival Volunteers should:
- A.
  
  Seek opportunities to provide assistance
- B.
  
  Embody TIFF's Service Principles
- C.
  
  Familiarize themselves with the venues/schedule
- D.
  
  Have fun!
- E.
  
  All of the above
Correct Answer
E. All of the above

Explanation
The correct answer is "All of the above" because the statement includes all the mentioned points that TIFF Festival Volunteers should do. They should seek opportunities to provide assistance, embody TIFF's Service Principles, familiarize themselves with the venues/schedule, and have fun.

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9.

TIFF's Service Principles are:
- A.
  
  Friendly, Positive, Professional, Welcoming
- B.
  
  Welcoming, Professional, Innovative, Exceptional
- C.
  
  Committed, Informed, Friendly, Reliable
- D.
  
  Welcoming, Professional, Informed, Friendly
Correct Answer
B. Welcoming, Professional, Innovative, Exceptional

Explanation
The correct answer is "Welcoming, Professional, Innovative, Exceptional". These service principles reflect the values and qualities that TIFF aims to uphold in its interactions with customers. Being welcoming means creating a warm and inviting atmosphere, while professionalism ensures a high standard of conduct and expertise. Being innovative suggests that TIFF is constantly seeking new and creative ways to enhance the customer experience. Lastly, being exceptional implies going above and beyond to provide outstanding service.

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Current Version
Sep 02, 2023

Quiz Edited by
ProProfs Editorial Team
Sep 02, 2014

Quiz Created by
Aharadyn

Tiff 2014 Volunteer Training Quiz

Tips to prepare for your Volunteer Shift include:

Upon arrival for your shift, you should first:

The role of the Volunteer Captains is to:

Frequently Asked Questions to expect on shift include:

Where can Festival patrons purchase tickets in advance?

Where can patrons purchase day of tickets?

Where can volunteers exchange vouchers/purchase tickets?

TIFF Festival Volunteers should:

TIFF's Service Principles are: