The 'Authentication and Disclosures Test' assesses knowledge on customer authentication, legal disclosures, and privacy practices. It covers the essentials of identifying customers, disclosing call recording, and understanding compliance with FCRA, GLBA, and FDCPA.
Immediately upon start of the call.
After authentication of the customer.
After you attempt to collect the debt.
None of the above.
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False
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Confirm the customer’s full name, one piece of public information and one piece of private information.
Confirm the customer’s full name and two pieces of private information.
Either A or B.
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Social Security Number
Birth date
Address
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Address
Social Security number
Telephone number
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Confirming the customer's name, one piece of public information, and one piece of non-public information
Confirming the customer's name and getting two pieces of non-public information
Both of the above
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